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The best restaurants serving British food in Killyman Dungannon Southern NI
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
131 Opinions in 1 websites
Bad customer service, booked a table for 4 adults 2 toddlers On arrival we waited 10 minutes before we were seated at a table that was fit for 4.. we had to push 2 tables together so poor planning from the start on your part as this was pre booked, also booked a high chair but had to ask. anyway, that's nothing compared to what's to come... ordered all our meals and the last one to be ordered had beans on it - the woman taking our order (blond woman in a shirt) said "you wanted beans with that yeah" and she proceeded to write that down. So 3 adult meals came and the 2 kids meals but 1 was missing, told 3 different members of staff the meal was missing before proceeding to the front counter and approached the (what we think is manager? blond woman in a shirt) after explaining the meal is missing again and the other party guests were almost finished this woman in the shirt started raising her voice and said "I didn't hear you so I didn't write it down" no apology, just lies. Upon paying our over £100 bill we did notice she didn't forget to write it down at all as it was written on the note what was ordered and there was a few pages so it couldn't have been written on afterwards either. We were going to stay for dessert and more drinks but this left a bad taste in all our mouths.. none of us will ever be returning again after being spoken to in this horrible manner, so unprofessional.