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The best restaurants serving British food in Atlantic Coleraine North Eastern NI

1 Restaurants on GastroRanking

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3.5

460 Opinions

location-icon2 Station Rd, Northern Ireland
British
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Decided give this restaurant a second chance after being there in July as the food was amazing but the service was awful due to a mix up with starters and waiting over an hours for main course after the kids meals came and another hour to be offered a desert but put this down to being busy holiday week in July and decided to try it again on Sunday. Returned on Sunday for a family meal on the bank holiday weekend and wish we had not bothered. The food was once again excellent couldn't fault what we had but the service in this establishment really lets down the amazing food. We were shown to our table for six which had been booked well in advance of Sunday and it was on set for five. The service was really slow when we ordered drinks waiting some 20 minutes, the ice having melted in the soft drinks when we received them. When eventually we came to order we had been given the wrong menu and there was no soup for starters as per menu. The person behind the bar shouted at one of the waiters across the restaurant rather abruptly for the whole restaurant to witness this argument. Apart from this our starters came out and were beautiful. This is where it went downhill. It took ages for our starter dishes to be collected and our main course to arrive. The waitress was so rude and unhelpful. One waiter was wiping sweat from his forehead all over his hands and then lifting customers plates. When my beautiful Sunday roast arrived I enquired where was the Yorkshire pudding as on the menu. To be shouted at that the had ran out no explanation when plate arrived or no alternative offered. We had also ordered a chicken burger on the menu and when it arrived it had no side order. when the order was taken this was not highlighted that it didn't come with a side or we would have ordered, but the response from the waitress was really rude and we made do with what we had and shared out. As if we had ordered additional who knows how long we would have waited as we waited so long for the mains to arrive leaving my son with his main meal of the day just a burger. Now as someone who makes Yorkshire puddings regularly they only take 25 minutes to replenish and make a new batch and considering the length of time we waited between courses this should have been no issue or was very bad planning for portions of roast beef. We waited a further 40 minutes from finishing our main courses in the hope we would be offered a desert menu (this was the problem the last time waiting over an hour for this despite asking twice). However, this was no offered and we went and got the bill despite each waiter walking past our finished plates at least five times and each waiter clearing empty tables of glasses. Surely it is in the interest to look after guests in restaurant rather than clear tables at this stage in a nearly empty restaurant. Not once in the two plus hours we were there were we asked was our meal ok or did we need anything. we ordered a second round of drinks as our main courses arrived and they were delivered after we had finished eating and stacked our own plates. Food is excellent but service is really poor; Paid the bill and when got home realised that despite all main meals being £10 we had been charged full price for one. Wont be rushing back despite the high quality of food as service truly lets down and doesn't make for an enjoyable dining experience.