The best restaurants serving British food in Holbrook Coventry West Midlands

Having previously had a bad experience with this place a year ago we decided as a family to return to see if things had changed - they haven't. On arrival the restaurant was quite empty so I couldn't understand why the table was sticky? The starters were over cooked and the child meal was deep fried to within an inch of it's life albeit a generous portion for a 6 year old. Having ordered we had to wait 1 hour and 45 minutes for the main course. The adult chicken kiev is a smaller portion than the child's chicken nugget meal. Roasts were delivered without gravy, lasagne was burnt, cauliflower cheese was also burnt and the lamb shank was cold and had to be returned to the kitchen, the gravy was floating in grease as this was also cold. When they serve the food to you the server uses a tea towel which is in your food. If the place had been busy I would have understood the delay but it wasn't. There were actually tables that came in after us and left before us so perhaps I should have questioned this sooner. When approached by a server to ask if everything was okay I replied 'please don't ask' he then west away and come back and then asked 'is there anything that the kitchen could do better?' to which I replied - everything! When I asked for the bill the lady came across and said 'I've taken off the child's meal due to the problems that you have had' . I would have liked an adult/manager to perhaps approach us and ask why we were unhappy with the food and service that was delivered to us. In my opinion - avoid, avoid, avoid. There are much better places to eat in Coventry that have edible food and a good atmosphere.

Horrible customer service. This is not the way to treat your customers. Kept me hanging for a week, without confirming or properly responding to whether or not my order has been replaced. I was given the impression that my order was being processed, but in reality, I was being ignored. They could have been upfront if they did not want to take my order. Really obnoxious and disrespectful honestly.