The best restaurants serving British food in Westgate Lancaster North West

Came to see my mum from cumbria got our dinner was really nice

Like a lot of food outlets these days, the emphasis seems to be very much on orders received online, to the detriment of customers who actually take the time to turn up in person. The 'service' that I received was basic at best i.e make your selection, pay your money then prepare to be totally ignored for the next 15 minutes. Just a thought ... how different would it be if you were to only pay for your order when you actually received it? The food (when it finally arrived), was mediocre with the fish portion being on the small side for the price tag. Chips were ok but nothing to write home about. Fanciful packaging, which I'm sure adds significantly to the price, doesn't make up for poor value and impersonal service. This outlet could be so much better but it really needs to look hard at its front of house customer service in order to lift that experience.