The best restaurants serving British food in Western Parishes Stockton-on-Tees North East

Staff were so lovely, went above and beyond! Best veggie parmo I’ve ever had

Was looking forward to this as a few people had had a positive experience here and said that the food was good. We booked a table for 6.30 pm and thought that something was wrong when people were being served food after they had arrived after us. Initially things seemed to go OK, we were offered drinks and a waitress took our order. The drinks arrived and then my partner wanted another drink so we ordered another one.........this one never came and my partner went to the the bar to enquire as to where the drink was. They had forgotten the drink. The evening passed and eventually a waitress came with an implausible story as to why the food was late....it was obvious at this point that the initial food order had not gone through to the kitchen. Eventually at about 2000, some 90 minutes after we ordered, the food finally arrived. The food itself was OK, typical pub grub, nothing too extraordinary. We finished our food and asked for the bill and make sure that there was no tip on the bill. We went to the bar to pay and the cashier asked if everything was OK, I said no and explained what went wrong, she said would I like to see the manager and said no thank you. To be honest we just wanted to get out of there. I wish we had read the reviews before we booked here. Maybe this was just a one off, but reading the reviews i think there is a pattern here. Very poor customer service and no one was interested in us at all. A senior member of staff stated that our waitress was new and only 16, which begs the question of staff training....is there any?

Gorgeous food. Ample portions. Value for money. Good service. What more can I say- definitely recommended for food and the owner is a lovey person who takes time to chat with customers x