The best restaurants serving British food in Hart Hartlepool North East

Visited in June with my parents and the food was excellent. Went again today (Dec 11) and to say I was disappointed was an understatement... Burger was stone cold, had to be taken back, partners food was ok but I couldn't order another meal it just put me right off. Ended up going out of town for a meal very disappointed.

Lovely bar maid very kind didn't catch her name but she is blonde