Delivery
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Outdoor
The best restaurants serving British food in Winchmore Hill Enfield London
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
10 Opinions in 1 websites
Nice coffee stop. Not large portions for the cost of food but enjoyable. Would visit again if in the area and try something else on the menu. Service good
1470 Opinions in 2 websites
I’m posting this only because I have been asked to by the venue when completing an emailed survey. If you’d like me to delete it I’m more than happy to just let me know:Been here twice. First occasion was about 3yrs ago and decided we wouldn’t return. Primarily because it was a little dirty ie. Cutlery, plates etc. but nothing that would cause an issue. We were served our lunch and manager had his thumb in our food on the plate. That wasn’t for me. Then I saw a marketing campaign advertised on Facebook and thought let’s give it another go. We live locally so it wasn’t too much trouble to get to. Venue full of energy and busy but it was enjoyable. We were seated by an attentive host and everything seemed friendly. We came with appetites and were looking forward to a full roast. I immediately noticed that the table hadn’t been wiped down and there was ground in food on the cutlery on the table. I didn’t moan because I grabbed another set of cutlery off another table. We ordered starters and had a side plate which I immediately noticed had something black on it - like a small piece of burnt food or something unidentifiable. It was a side plate so I didn’t care but alarm bells were now ringing. Our mains arrived and I had to ask them to clear the starters before putting our food down - although I accept this is a common problem in the UK where staff only care about dumping food down and not clearing tables - that attitude would account for dirtiness I suspect. The main roast was absolutely fine and lots to eat. Honestly, it perfectly edible but that’s where the interest stopped as it was distinctly average with honestly zero taste. It wasn’t unpleasant but it was just totally tasteless. Not sure what else I can write tbh. Dessert was ok. It did have flavour but a little light on the substance side. I had the crumble which seemed to be more crumble that it did anything else. Again, was perfectly edible though. Then the bill. Service charge is added which is absolutely fine but then I was asked for a tip which apparently would go direct to the server. Tbh I have in because I was having a nice day with my family but that was the final straw and an absolute piss take! Categorically, I won’t be back. Interestingly I was speaking to my neighbour who said they’d had a similar issue there and didn’t think much of it. I’m not bashing the place but you wanted feedback so here it is. I apologise if this upsets or bothers you but I won’t ever be back so honestly not fussed. Shame because it really could be something good there but it’s clearly the same old problems. Edit:tbh I wasn’t going to leave a review but I received an email requesting one. Having posted it here and being bored, I looked at other reviews. It seems cleanliness is a key issue with this venue including the toilets; lipstick on wine glasses, graffiti in the toilets, dirt on tables and cutlery. Upon further research it seems this is simply owned by a business (see other reviews) where they will churn out the same stuff again and again. That sort of pub isn’t for me and having read the reviews, clearly isn’t for others. Edit after response: Ah now you see I was happy to leave the ‘seemingly’ negative review at that and frankly wasn’t even going to post a review but you asked me to. As with ALL business in the UK it seems you don’t actually want feedback unless it’s positive.So because your response virtually puts the onus of responsibility back onto me I am now compelled to respond to you directly.Firstly, how about accept the sh1t experience and feedback and say “sorry about that,we’ll try harder and out things in place”?But no,you’ve chosen publicly to explain that it’s all my fault because I didn’t tell you about it at the time!Well maybe (and here’s just a thought) you employ staff that can actually wash dishes and cutlery on the first place!It’s not my job to tell you how to do yoursOr maybe I should cook the food for you as well?I’m pleased everyone on the net can actually see your true colours responding in such a pathetic and negative manner.