The best restaurants serving British food in London Colney St Albans East of England

Steak night is amazing, cooked to perfection service is brilliant, staff very attentive. Quiz night, great evening very welcoming

Food took a while to come but that was fine as we weren't in a rush. When it did arrive however it was cold, the fries terribly so. I therefore politely requested that they be changed for hot fresh ones. Our server, who I believe was also the manager or supervisor, touched the fried with his bare hands and agreed. We were left with our burgers and so I assumed they would be quick. This was not the case, and so by the time they had arrived, we had finished our burgers. I communicated this was disappointing and not acceptable, and I was met with only rudeness and attitude. I quote, "Do you want the fries or not?". I was absolutely dumbfounded by the lack of acceptance of the inconvenience and error, and also the rudeness. Such a shame, the burgers were nice and we had enjoyed coming here as a family. I won't be going back. I accept mistakes happen, and so I judge on how they are dealt with. This was one massive fail. Sack whoever this incompetent manager with zero customer service skills is. I'd put him on toilet cleaning duty only!

When slogging clockwise round the M25. Far superior to the elderly facilities at South Mimms. Ordering only via touch screens which could be challenging for some clients. Excellent Sausage sandwiches served in a Ciabatta Roll. So much better than a tired, white, bap. And a fine Espresso. Water available from a Water Station. Try it. Hayling Seagoon