The best restaurants serving British food in Ely North East Cambridgeshire East of England

Oh dear Highflyer Ely. From the looks of your reviews you had a terrible December 2024. Overworked staff, staff that had no idea or direction on what they were doing etc. We attend here for a family meal. While the food was ok the service was appalling. No table service, no christmas atmosphere. Then to be told we didn't opt in for a festive menu so we didn't get crackers! It's Christmas, surely that's a given!. Our seating arrangements were completely messed up leaving myself suggesting I have my meal in my lap! Then to be asked if we want dessert and coffees but only have the table for another 20 minutes really rounded things off nicely! NOT! And should we have the nerve to complain after spending a small fortune the manager comes back with nothing but excuses and puts the blame back on the customer! How can ALL the customers in December be wrong!? With responses like that from management it's no wonder people are escalating concerns to head office!!!!