Delivery
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Outdoor
The best restaurants serving Brasserie food in St. Augustine's The Vale of Glamorgan South East
1 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
332 Opinions in 2 websites
I just visited this restaurant and had a very mixed experience. I started with two dishes from the starter menu, and I must say they were absolutely lovely—both were well-prepared and thoroughly enjoyable. The service throughout the evening was also commendable. The staff, especially our waiter, was polite and attentive, which made the initial part of the meal quite pleasant. However, the experience took a sharp downturn when my main course arrived—a penne carbonara. When it was served, I was genuinely shocked at the portion size. It looked like no more than four spoonfuls of pasta with a tiny amount of ham and no sign of cheese or cream, as you’d expect in a proper carbonara. I even asked the waiter if this was really the full portion, to which he kindly apologized. Upon taking my first bite, I realized the pasta was severely undercooked—practically raw. I politely asked the waiter to return it to the kitchen and requested a fresh plate with properly cooked pasta, a more generous amount of ham, and some cheese to make it look more presentable. Surprisingly, the chef came out personally to ask for clarification on what I meant by "undercooked" pasta and my other requests. I explained the situation to her, hoping for an improvement. Ten minutes later, the same dish was brought back, but unfortunately, it was worse than before. It was clear the chef had simply refried the entire dish. The pasta was now overcooked and rubbery, and the ham was unpleasantly refried. Still no cheese or cream. After just two bites, I couldn't continue and decided to politely ask for the bill. It’s unfortunate to say this was the worst pasta I’ve ever had, especially at a restaurant that claims to serve Italian cuisine. Despite the dreadful main course, I want to highlight that the service from the floor and bar staff was excellent. The waiter apologized numerous times and even offered to charge only half the price of the pasta, which I appreciated and accepted. I also left a tip, as the poor food quality was certainly not the fault of the staff. I will not be returning for food at this establishment ever again. They urgently need a more competent chef and better portion sizes to match the prices they’re charging.