The best restaurants serving Brasserie food in Aylesbury Vale South East
2 Restaurants on GastroRanking
521 Opinions in 2 websites
75 Buckingham Street, England
We had quite high expectations ahead of meeting friends at the Grill having heard some really positive feedback from friends locally but I won’t lie, we have reflected on our evening tonight and feel quite deflated by the experience really…. We were a table of 6, 5 adults and 1 child…. Firstly the drinks…. We were impressed that the restaurant offered bottomless soft drinks. None of us are real drinkers so paying an extra £1.20 each seems really reasonable. When our first round of drinks were delivered to the table we were presented with bottles of Diet Coke. We told our waitress this didn’t seem right as we we expected these would be on drought but we’re reassured this was correct. Unsurprisingly at the end of the meal, each bottle of coke and lemonade were listed on the bill. The waitress told me the bottomless option was no longer available!?!?! I was obviously really frustrated by this…. Secondly the food….The main courses were nice. Perhaps a little small in terms of size of burgers etc but the food was tasty. My wife who is gluten free was a little disappointed that her burger had no cheese for some random reason compared to the rest of us but we were all pretty happy with the taste of what we had chosen. Thirdly, desert…. The only gluten free option was toffee brownie which my wife opted for you. No exaggeration it was the size of a two finger kit Kat for just under £8. Compared to the other deserts our group had, it was absolutely tiny and really out of proportion with the others. Again no complaints on taste here, it was just a bit odd. Lastly, the service…. Clearly it was a young team looking after us this evening and all obviously working really hard but it was sloppy, from drinks being spilt, being quite rushed to order drinks while we were waiting for our party to all arrive, cutlery not being offered for desert, also a sarcastic laugh from one member of the team when we enquired about the burgers being gluten free if we removed the bun?!?! While this may be an obvious yes, it’s so important for us to ask these questions and felt a little belittled by this reaction. The meal came to £200 for the 6 of us, all with 2 courses and a few drinks (owing to the issue with refills) I wouldn’t say this is unreasonable for us all but as per my opening statement, we were just a little disappointed by it all and it’s a shame the issues we list don’t reflect the quality of the actual food in terms of taste. I hope the above comes across in the balanced way I had hoped and the restaurant finds these comments constructive to help their ongoing business.