The best restaurants serving Brasserie food in Eccleston St. Helens North West

My family and I go to the black horse a lot because of the offers that the app has. Honestly, you need the app it's absolutely amazing and saves you so much money. Because we do go quite often we have come to know the staff quite well. And whilst some of them need some lessons in smiling and having manners. There's a man, I think the owner who sits at a perfectly good table that could be used and he just watches his staff and customers. We have on occasion heard him shouting at staff too. Which is unprofessional and inappropriate to say the least. There's also a female member of staff that constantly has an attitude and will refuse to smile no matter what. However that been said there are some new faces lately and they have been so polite and have gone above and beyond to ensure we were happy. I was overcharged for my drink and meal, this was handled quickly and efficiently by a very helpful member of staff. Unfortunately, I don't know his name but he wears glasses and always has a smile for the customers. On Friday, the wait on food was a while, which we didn't mind. The food was actually served quite fast and was delicious. But my dessert was a while after my auntie's so we had to ask a member of staff. Ste, I think his name was came over to apologise for the lateness of my dessert, he was extremely polite, professional and friendly. My family and I go that often I think we've tried every item on the menu. We have noticed a better quality of food especially in presentation. There has been a change in their menu recently and whilst I understand this is a franchise, I was disappointed to see that there's not much choice for pasta dishes. The mac n cheese is very good though. Overall, myself and family still come here to enjoy food. Most of the staff are amazing friendly and helpful. The food is to a great standard and with the app you are always guaranteed a treat.