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Outdoor
The best restaurants serving Brasserie food in Westgate Newcastle upon Tyne North East
3 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

632 Opinions in 1 websites
Very disappointment with our recent visit to 3Sixty for my daughter's 18th birthday celebration. While we would have raised our concerns on the night, she felt uncomfortable doing so, and we respected her wishes. From the outset, the experience fell short of expectations. We were handed menus without any indication of unavailable dishes, only to be informed after placing our order that there was no beef fillet. We then attempted to reorder, only to find that fillet steak was also unavailable. When we eventually found suitable alternatives, the ribeye steak was served and consumed before the accompanying chips arrived—only brought to our table after we queried their absence with the waiting staff. We were particularly looking forward to the seafood platter, but it was far from what was described. There was no dressed crab, only crab claws, which were impossible to extract from the shell. The lobster also proved difficult to remove, suggesting it had not been properly thawed. Furthermore, the blue shell mussels were missing entirely. At £95, this dish did not meet the standard one would expect. The toilets, I was surprised to find them in a poor state, with toilet paper scattered everywhere and no apparent checks having been made to maintain cleanliness. Overall, this was not the dining experience we had anticipated from an establishment of this calibre. The only positives from the evening were the beautiful views and the live DJ. After emailing my disappointment and concerns I was advised they had been reviewed with the staff and as a gesture of goodwill we could return with a 25% discount on a future visit. However I felt reimbursement of the seafood platter at a minimum would be more fitting, the establishment did not feel this was appropriate.