The best restaurants serving Brasserie food in Warwick City of London, Westminster London

Nice cosy place with decent food

Made a reservation, arrived just before on time, was standing for 5/10 minutes before even asked a question, first thing the lady asked was do you have a reservation (yes) and the name, she left came back and asked for the name again. Then once seated we presented a ongoing deal which they were offering, the lady then tried to point out several terms that would void us of the promotion however I clearly showed how it was valid and she conceded. They then brought the meat out in abundance for around 20/30 minutes then slowly. Then it stopped. The butcher had came out served the newly sat table next to me and then didn’t offer me any. After a couple times of the butcher coming out and not serving me, I thought he must be just accommodating new guests that have arrived as we had already been served previously, but I saw him walk back into the kitchen with the barbecued meats after serving the new guests. The waitress then came up to me saying can she take my plate, either because I wasn’t eating (because they hadn’t served me food) or because they no longer wanted to serve me. I got a few more items from the bar and then asked for the bill. The bill never came so quick. After I had paid the lady said can you leave please as there’s people waiting not even 5 seconds after Paying the bill and eating a buffet do you then want me to stand up and leave. I realised that they were not serving me food because they wanted to free up my table to serve the next customers who had been waiting standing, bear in mind I booked a reservation and had not been inside for an hour. Terrible customer service and they try cover it up by asking you every 5/10 minutes ‘is everything ok’. Everything is ok after the 4th time you’ve asked me. This is my 5/6th time in Preto and todays customer service has left me with a displeased service. The lady in question is dark skinned, Spanish speaking, Dominican sounding, chubby. This was also my friends first time attending after I told them we should go here.