The best restaurants serving American food in Alton Staffordshire Moorlands West Midlands

Excited to arrive and a quirky theme with the food being delivered by roller coasters, however the excitement and bright lights is where it ends. There is zero customer service, as you are seating and then order/pay through an app before food being delivered by the roller coaster. The app was difficult to manage and payments wouldn't be accepted as wifi issues and it kept crashing before the payment went through. Eventually I had to ask a member of staff to make the order before we walked out. We were warned food would be delivered and there maybe a 5 minute gap between the orders when being seated. There was actually 13 minutes between the 1st and last order being received, my eldest girl ended up eating her meal with us watching her as we had finished - not good! We were all still hungry as well, even McD's fill you up better and a fraction of the cost! Very expensive for a few burgers and zero customer service. It cost us £70 for 4 soft drinks and 4 burgers and chips - ouch! I wouldn't recommend and we would never return, other than to look at inside and see what happens in there.

The service was slow and the food poor to inedible. We had to request drink 3 times and the food took over half an hour to arrive. The veggie burger was disgusting. I had one mouthful and had to spit it out into my napkin. My husband tried the burger and also thought it was disgusting. None of my family enjoyed their meal, but mine was the worst. Husband told the waiter I had left to get food elsewhere as the burger was that bad. The restaurant admitted that they had received complaints about that menu item, but it is still on the menu. No offer to refund any money off the amount that we had paid. This was the worst meal I have ever been served.