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The best restaurants serving American food in Victoria Wyre North West
2 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
112 Opinions in 1 websites
Very disappointed with my visit to the Cleveleys store. First of all the new self serve machines. Awkward and somewhat difficult to use, making changes to order was impossible. Didn't show the correct menu so unable to order what was wanted. Second of all the food. As mentioned above not all food was shown on the self serve so wasn't able to order what was wanted. What we did order had BLACK COLOURED HUMAN HAIR on it. After looking through to the back, not a single person was wearing any sort of hair protection be it hair net or beard net. Thirdly staff. Not enough members of staff around. Noone was keeping the seating area clean and tidy. The 2 members of staff behind the till area were too busy chatting away and looked put out when asked a question. Finally reward scheme. I have always been able to use my reward app at this location but since going self serve you no longer accept it. Why have an app you can't use? All in all an extremely disappointing visit to KFC. Get rid of self serve or atleast give the option to order at a till. Implement proper hygiene standards and make sure they are always used. Make sure staff are customer focused and not just chatting away. Sort out your rewards app or just get rid of it. I have previously been a 'mystery shopper' and believe me this would not have come close to passing anything. Im not looking for a voucher or a bog standard apology from a template, I want actual action and things doing. As it stands I'm not thinking of going back to Cleveleys KFC for the foreseeable and will be informing others of my experience aswell.