The best restaurants in Howe of Fife and Tay Coast Fife Central Scotland

02.07.24 Kettlebridge/Cupar Woman on shift (if that's what she classifies herself as). Thinks she's a high flying Sandwich maker who is a complete jobs worth. I get better attitude from dog droppings on the ground. Came along with a brand new puppy as all dog owner would agree you carry then as they're so young. I was back up against the doors as I was cautious of having the puppy with me and never came near the counters. Off the mark vile verbal communication advising no dogs allowed. However prior to entering the premises I checked for notice of contract which non advise regarding no dogs. My feedback is to train your staff for being more friendly and I'll stick to attending the other fast n fresh locations due to the staff always being amazing and welcoming. Poor service will not return. Also perhaps signage would be helpful to advise all customer as we genuinely understand and don't mind. What's we do mind the dog abuse by arrogant rude staff.

Placed an order online at 5.30pm on a Sunday night, but by about 6.30pm it hadn't been delivered so phoned them. Was told that they were really busy and the delivery driver had just left, yeh right. By 7.20pm it still hadn't arrived, so I phoned back, and was told it was still out for delivery!! Anyway I cancelled the order, if it was actually out for delivery it would have been sitting for almost an hour, why would I want hours old cold food. Complained online and after a week got a reply from them, that they would refund my order and if I texted the owner? for my next meal I'd get a free £25 order, how generous I thought. So on Friday night I texted the number they gave me with all my details, but no reply after an hour. So I re-texted to ask what was happening, but still no reply!! So stuff them, I drove 6 miles to Glenrothes and ordered some food from the next closest takeaway. Anyway I have no idea if this place still cooks food as I've never managed to get any lately. This is the only takeaway in the Ladybank area, which is what they seem to rely on, worst service I've ever had. Needless to say, I'll never be back.