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The best restaurants in Gerrards Cross East and Denham South West South Bucks South East
4 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
338 Opinions in 1 websites
I want to share my extreme disappointment and disgust at the service received when attending your Denham branch for our Christmas dinner today We arrived at 2pm for our 2:15 sitting which we first waited for 45 minutes to be seated until we finally was seated after questioning the wait twice When being seated we arrived at our table to find we had a table for 6 when we had booked our table for 7 plus a high chair. When we described this to the lady who was seating everyone she said that’s the only table we have available so nothing that can be done and she made a mistake with the table Which was clearly too small for 7 people and a high chair (picture attached) This does not need much more explanation as I have attached a picture of what the high chair we was given which was nothing short of a disgrace (picture attached) During our whole meal not one server attended our table despite us being seated next to the carvery in the walkway of everyone which meant our crackers and starters were never collected from the table and was not visited once (picture attached) One of our guests ordered a salmon wellington for a main course we never turned up at all even when we questioned it with the server it still did not arrive The customer service we received, the lack of care to just do the basics on our visit like clearing a table and having a clean high chair to sit in, to be served the food which we had paid and not have to ask for it and still not receive the food we ordered and to not make a mistake of being seated on a smaller table and be told that’s the only option we have To say this experience ruined our Christmas Day is an understatement we this was our first Christmas eating out as a family and will be our last given what we experienced stay away at all costs