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902 Opinions in 1 websites
This spa day was the worst i have ever experienced , Why do you charge £30 per person deposit for robe and towel hire , apparently you get flipflops and bag but only £ 15 refunded! why would I want to pay 15 for a bag and flip flops . EVERY other spa ive been to , supplies robe and towels FREE . Needless to say my friend and I took our own robes and towels. Our spa day voucher was for afternoon tea and a 25 minute treatment a bodyscrub. The "afternoon tea" consists of 1 scone and a drink. Lunch had a booked slot time and we waitged 45 minutes from ordering to getting our meal - 2 salads we were told the delay was becasue it takes 25 mins to cook the chicken for the salad guess the other 20 mins was to cook the fries? Very basic menu and very expensive. The treatment was the fastest ive ever known, on the table and done in 15 minutes , the "treatment time " includes taking you to the room getting undresed and getting dressed. The body scrub was so fast, no HOT mits to remove the scrub it was cool mits and brushed off quickly , then body cream not oils applied in a flash, and thats it done. I love Elemis products but I know for a fact it was not Frangipan oils used , although this was written as the recomendation on the paper i was given. I got dressed and still had bits of body scrub on me! When we left and handed in our wrist bands , the recpetionsists were too busy laughing and chatting to each other to bother asking if we had enjoyed our day. Never again would i ever go to Bannantyne Spa at Bury St Edmunds. Go to Aqaua Sana and Whitlebury Hall for a real luxurious spa day where you dont pay for towels and robes, not charged extorionate prices for basic food and the staff actually care aboujt the guest experience. Duncan Bannantyne pay a vist to this spa and experience it for yourself.
11 Opinions in 1 websites
There was not a great option of food for people who are not vegetarian or vegan, i ended up getting just a BLT and this was very disappointing for the price you pay £10 for a sandwich that had hardly any bacon in it, and something that you can make at home and definitely be a lot better this was very disappointing , The service was shocking felt very unwelcome and no customer service skills at all. very disappointing considering the rest of the day was absolutely loverly