The best restaurants in Oadby St Peter's Oadby and Wigston East Midlands

Visited today for the first time. The food arrived after a short wait and all seemed fine. After a few minutes, my 11 year old son pulled a sharp piece of plastic from his mouth that had been in his sundae. Advised the staff member of this and he offered no response, just carried on serving other customers. No apology. No explanation. Did not come back to us. Frustrated, I approached him and he said he did not know what I wanted. At this point my son had been put off having another ice cream as way of a replacement. I said considering my son could have cut his mouth badly, I would have expected an apology to which he told me he was busy as was the only staff member working. I did point out that it would not have taken him much time to address the issue no matter how busy he was. He did then offer a replacement, but we had pretty much decided we did not want to eat anything else there and we declined. I had to request a refund as the sundae was barely eaten. Frustrated. Poor service. Won’t be visiting again. No interest in rectifying a complaint that could have been more serious.

First visit to the cafe, would never return! From the get go it was a nightmare booking was difficult, turned up looking forward to afternoon tea with a friend and was sat in ‘the lounge’ which was freezing cold. when I advised manager Amir he tried to fob me off and when I persisted it would not be an enjoyable experience to sit in the cold he said he would see if he could get some hot water bottles…these were never given and he never returned to advise this was not possible. Waitress who initially served us was unaware of what was given in an afternoon tea and therefore we missed the mocktails at the beginning and half way through reminded about these by this time we were drinking our hot drinks. Sandwiches came with basic dry bread even though menu states brioche, barely any filling in the sandwiches more chutney and few shreds of cheese, salmon sandwiches were half filled and half empty. we requested 2 fruit scones to be given one plain and one fruit again both very dry. You get 1/2 samosa per person! We left leaving the plates mostly filled due to the poor food…when we brought this to the attention of the waitress she came back saying her manager was not available but having spoke to him he would allow 10% deduction. I stated this didn’t seem fair and then spoke to Amir who shared that it was our opinion, previous afternoon tea experiences had not felt the same and that he would not deduct anymore as the director would not allow this. He blamed chefs and waiting staff for failings advising that she was in training and then said it was unfortunate as they had a bigger booking at the same time as us hence our experience! ( why book so many people if you can’t manage). Amir offered for us to come back but having been so rude to customers I really would not want to pay another visit to the cafe. I was told that the director would come back to me on my compliant…never to hear anything!

Every time I order on Uber eats there’s no cheese and not toasted. EVERY TIME… today I tried to call the line is dead and I put a note on my order. Just rubbish EVERY TIME.