Subway in Oadby and Wigston

Every time I order on Uber eats there’s no cheese and not toasted. EVERY TIME… today I tried to call the line is dead and I put a note on my order. Just rubbish EVERY TIME.

Standard Subway. Pricey compared to others subways £5.29 for a 6inch Chicken Tikka is a ridiculous price. Won't be going there again.

didn't get the food. shocking service. they didn't answer the phone.

Nice and deelish food, but the quality, of the bread; does not: - seem, to be: quite, as nice; as it was -before.

the “foot long” free pizza wasn’t footlong and forgot crisps

someone had a bite of the cookie I ordered.

Big price! Small tasteless sandwich!

It a nice reply from the owner you better tell your staff to reed the order then they mite put cheese and onions on it just ham and tomato very bland , REED THE ORDER IT HELPS

would have been to nice to know that the cookie was oatmeal and raisin before purchasing and recieving it, rather than it being a chocolate chip cookie like it says on here and being unable to request a refund

I categorically asked for ready salted crisp and I have cheese allergy and they have sent me cheese and salt crisp - when I tried to call the store - no body picked up

Tasty, Freshly prepared rolls. Quick service and not too expensive.

Ordered from Greggs wigston but ordered stated from costas. I don’t understand and wish to cancel my order if this isn’t correct

Very friendly and the food is great!

Wrong order, I want my money back or my correct order and a complaint raised immediately.

It's a good shop. The food is good, but the flavour is not good.

Food came wrong again not gonna order again costing to much to keep throwing it away

Ordered food at 11:40 and it arrived half 1, Uber driver told us that our order kept getting pushed to the side which resulted in it turning up freezing cold

The restaurant didn’t follow instructions on what not to put on the sub and completely ruined my order even the crisp was incorrect won’t be ordering again a lot of money down the drain

1 hour late and left out the crisps

The steak cheese melt I had was horrible. Was cold and partially toasted .tried ringing the shop.no answer

The staff are amazing and the food is excellent!

they charged me an extra £2.42 it was meant to be £8.58 and they charged me £11 only realised when I got home. Not happy! This was in oadby.

Just a normal subway. The guy gave me extra corn tho

Not received order sent to the wrong address on the map. Keeps doing it. I ordered the other day and it got the address right. Today its sent the friver to the wrong address and he delivered it there

The order was fine however missed cheese from two of the sandwiches which we were disappointed about. The delivery was excellent though.

Never received my food and when I tried to ring them they don't answer the phone

Subway quality has deteriorated to an unacceptable degree. What is delivered nowhere near resembles the marketing picture. So badly made it defies description and is an absolute waste of money. I will not be ordering again.

Always a great service highly recommended delivery with a smile and food aways arrives hot!

I come here on my break. Staff very kind and talkative and sandwiches always great 👍

Got wrong order, got tuna instead of chicken tikka, I rang 7 times and no answer, waited 1 hour for delivery just to get the wrong order and wasted £15 of my money as I can’t eat fish

Great delivery experience, chap was very friendly and attentive 10/10

Run down Subway, food on the new menu wasn't good. First time I've not enjoyed a sub. Overpriced and smaller than ever.

Not toasted at all wrong bread

Good tuna subway, good staff, bit expensive than before

Old bread, limited salads.. staff is counting each veg for your sandwich including sweet corn ! Absolutely awful gave me food poisoning! Never again. The worst Subway I have ever been in

The food was beautiful just order missing drinks.

Worse subway possibly in Leicester, salad was limited and looked off. Slow service and shop was mess had hardly any variety

Crushed death,rotted and served upon your choice of bread

Not happy about the lack of crisps delivered. I appreciate that the item I chose was out of stock, but a replacement would have been nice.

Missing my other footlong sub in the meal deal for two

Terrible! food was stone cold and soggy as the driver was late as he went to wrong address

The whole order was wrong paid for extras that I never received and ask for no jalapeños nachos was cover in them need to get staff that no how to read simple instructions

Absolutely awful got given the wrong sandwich and crisps so half my order was already wrong food was also freezing cold by the time it got me definitely won’t be ordering from here again. Only good part is that the delivery driver was nice and got my food to me on time

Chicken rock hard. When I called up to complain no one answers. Wont be ordering again

Bought a veggie patty the patty was off the bread as you can see on the picture was rock sold and just broke off I had to throw in the bin Don’t waste your money

Staff member sat on a video call being very loud not very professional

Has not been delivered, tried ringing loads of times did not answer

Nice food and the people at the restaurant called me to ask what bread id like since mine was out of stock rather than just putting any bread. Will order again

Great team. We laughed a bit and very welcoming. I am the one that told you all I smelt the fresh bed outside and that is what made me come inside :)

I had an awful experience at the Subway in Oadby today. I ordered a sandwich meal deal for £9.49, Buffalo chicken. When I bit into the sandwich I thought the bread was off, so I complained. I then tried a bite of one of the chicken pieces on its own and realised it was the chicken that was off and told the manager. He refused to give me a replacement sandwich, and the lady who served me kept harping on about how it was freshly made. I said it doesn't matter how freshly you make it, if chicken is off, it will taste off. The manager then kept saying do you want to go to the lab to test it, a cheeky response he made 3 or 4 times. I tried to get a replacement - they were adamant it must be me that doesn't like buffalo chicken. I know what chicken should taste like and that meat was definitely off. I left the store with hunger in my belly and £9.50 down. Don't go there, absolutelt p*** take.

Shocking service surely the worst subway there is.

Usual recipe, construct your sandwich or salad etc. I think the management has changed again at this one. It can be a little hit and miss. Never know what to expect from the staff. On this occasion they kept me on my toes, as I had several sandwiches to order and they would be constructing one and asking me what I wanted on another! Totally confusing me. I appreciate its not hard to do anyway. But these guys seriously know how to confuse you. Suggestion. Why not work on one sandwich at a time! Anyway, other than that not much else to say. Plenty of seating to eat in. I believe they have started to deliver now as well.

Awful service , wrong order and over charged us

Not good, no air conditioning on a hot day and staff very slow to serve.. been waiting for ages (20 minutes, with only 2 people in front of me)

Rude staff Felt like I was inconveniencing them by ordering my food Not ever wrapped properly, sandwich fell apart Worst subway and has put me off so even deleted the app

I was served by Axoma (hope I spelled her name correctly) she gave me the best service a customer could ever have. I was in a rush as I was late for work, she made my sub and took payment in the fastes way she could all done with a huge smile on the face! Definetly can see the change after the new management came in! Well done Guys!!

Terrible customer service appalling. I went in with my children after school and the short lady who is behind the till, doesn’t smile or greet you. Totally ignores you!! Finally after getting her attention, I ordered a “veggie patty” instead I got a sub with a bit of cheese and 2 pieces of cucumber!! After my child had bitten into it, it looked pretty flat. I said where is my patty? She said that’s called a plant patty. U asked for veggie delite. (I could have slapped her at this point) Kept my cool and offered to pay for just the patty, she point blank refused!!! Appalling customer service, I’d never go back even if they paid me!!

Nachos very disappointing for £1.99. Hardly any topping. Subs good as always

Pretty poor customer service. Zero rapport, conveyor belt style. Shop untidy with furniture stacked up and dirty uninviting available tables.

Ordered a footlong, the bread was hard and dry, the women who took my order gave me the most smallest portion, so I politely asked for some more and she started acting childish and threw the food on. Also my girlfriend ordered some nachos and she got barely any nachos and hardly any cheese on them at all, very disappointed. The worst subway I’ve been to.

Absolutely terrible customer service in Oadby. Went there yesterday and the assistant (short lady) was ignoring us, the customers. When we asked for her attention she seemed angry. She was very arrogant so we decided to leave and spend our money somewhere else. Been to quite a lot of Subways so far, but never had such a bad experience like this.

Staff are judgemental, and give you the tiniest portions and then when you ask to have more than 4 olives they give you a dirty look. Sandwich made with barely any meat in it. Staff just stare at you if you ask them something. Salad is old. And by the time i got home to try my soda, it was just carbonated water as they obviously haven't checked on stock levels for their soda machine. Waste of money really.

Awful service.. my order was wrong. She got my payment wrong and they where the worst sandwiches and nachos I have had ever maid will not be using subway again after this experience. Has really gone down hill.

Ordered off just eat. Bread was rock hard and dry, didn't look like real bacon in my sandwich, that turkey rubbish! Too many onions so could barely taste meat! Sauce only in half of sandwich! Poor, will never use again.

Came into the subway at the Oadby Branch 23th March 2021 5:20pm. Shop completely empty and still the lady behind the counter (short Indian lady) didn’t greet us, ignored us for at least 5 minutes whilst she did doing absolutely nothing herself. Was not attentive absolutely MISERABLE. Extremely POOR customer service she should not be front facing. To add to that she was refusing to add more sauce on to our foot longs saying ‘she can’t do any more’ if I the customer is requesting more sauce it’s your job to do what the paying customer wants. It is bad enough there is no customer service given, the least you can do is give us what we came in for and we were happy to pay for additional sauce anyway (which we did)! She packed the sun so messily and the toppings were done horrendously grabbed a whole bunch of peppers that were stuck together didn’t even bother separating them just chucked it on one side and was not bothered at all. Honestly walked out really mad. Subway clearly do not train their staff in being polite and customer service focused. All you care about is money.

If you want half decent customer service don’t go here. I usually go subway in wigston which is great. But today we where passing by Oadby and my daughter wanted Subway. We where waiting over 15 minutes as the staff where doing Uber meals. When we finally got served the staff member was not very friendly and seem mad. Definitely won’t be visiting this subway again

Food was late over 1.30mins, cold and packaged very badly. The takeaway did even pick up the phone. Kept ringing and then disconnected. Very bad - will not be using them again,

The lady that works here needs to learn how to talk to people, actually make the subs properly and learn about basic food hygiene

Store was clean and staff were friendly.

Very poor service. I called subway because our food was 20mins late, they said the driver wasn't answering his phone. 15 minutes later the driver called to say he was knocking at my door and the person who answered said they hadn't ordered. He wasn't at my door ! I told the driver this, he said he would turn straight round then call me back. I waited 10 minutes..no call ! I text to say where are you ? ...no response. I called subway back who said they would send another out in 25 minutes. The order came and the lady hurried off. That probably because the subway was cold ! the natchos soggy in stale, totally inedible. It wasn't a fresh order, it was the old one ! Never will I order from here again, the staff didn't care about my complaint and their customer service was rubbish ! Half of the food went in the bin !

Staff here are appalling rude and arrogant The tables are dirty The card machine never works and so I was Forces an pressured by the workers who were yelling at me to pay for my friends food even tho my friends could pay but they’re card machine was broke and we said just to leave the food Honestly I gone to this subway a few times and it’s terrible the food is never right it’s like sweaty the one in town is better and has a hygiene of 1 The people are much nicer Turn around and go to wigston or the one near Knighton seriously horrendous

Terrible location, ordered from Just Eat and 3 sides from my MEAL DEAL didn’t come.

The girl dumping food in the bag like s..t. too far away to say to their customer hello, thank you etc.

Nice and clean. Better than clarendon park one.

My daughter used to work here as a manager about 4 years ago, first time I've been back pleased with food and the staff

Good value and healthy and tasty

Very helpful with what I wanted. The hygiene from what I saw was very good!

Understaffed and dirty unbelievable that the tables hadn't been cleaned with everything that's happening atm

Terrible. Never get what you order anddont get a refund. Making £3 an order. Scam!!!!

Ordered from just eat and Order came incomplete and not up to usual standards. Did not receive muffin and subs did not come as ordered. When trying to contact branch about the mistake they rudely hung up the phone on us. Do not Order from this branch

It was good service. It was fresh and quick service. The vegan meatball sub was delicious

Good food. Most tables dirty. Staff were not fluent in English so communication was hard.

Good place to grab a sandwich on the go

Could do with some redecorating but otherwise great

The indian woman working there is so rude and impatient. Did an absolutely sh*ite job, no customer service at all.

Overpriced rubbish, cheese and meat portions very poor, nice coffee

Sometimes lots of kids can eat here causing a louder environment, however the food is great and kids deals and gifts are lovely. As per usual to subway items are not the cheapest, however it is great quality so worth it in my opinion. Also very quick service.

The hygiene in this branch is very poor, the salad looks dry and turning brown (lettuce) and I ordered a breakfast sub, the lady left in in for about 45-1min after it was beeping so it was dry and burnt! still tried to serve it to me. I wouldn't go back here again.

Great food and had air conditioning so we could cool down on a hot day.

staff member didnt know what to do, I asked for a 'pizza' which used to be on their sides menu, one staff asked another and he confirmed they did them still and they were 99p but needed 2 minimum, she then proceeded to ask me how they make them.

We walked in and walked straight out. We went in with three kids to eat the place was dirty and full of kids not eating using the place as a youth club again its not the first time you need to move people on last time we went in kids were chucking food about im all for kids having fun but move them on to the parks if there not eating used to be a nice please to go. Walked over to ZEPH's much cleaner and fresh food.

Very nice meal n friendly staff

Smashing Subway. Good service and facilities.

Well made sandwich and clean eating area

Untidy. Unfriendly staff. Indian old women doesn't understand a thing. Needs to be sacked. Needs to improve customer service skills. Wouldn't go here again.

It's good but it needs a bit more flavour

Poor, no hot drinks available as machine not working, staff slow long queue, teenagers causing disruption inside. But food was nice.

Tables not cleaned from what looks like the previous night. It's 11am.all veg put in my sandwich had just been removed from a chiller, new person/woman working here has no life in her.used same knife to cut into cardboard for her gloves then cut my sub.

Nice food, shop was a little messy and I had to clean my own table

Lovely place. I just love Subway 😊