GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
3,5

Based on 679 opinions finded in 1 websites

3.5Ambience3.5Cuisine3.5Price3.5Service
site_photo4
Score
OpinionsNoteTripAdvisor6793.5

comment_iconOpinions

We had dinner here and food was excellent and very taste. Would be more thank happy to come back. Grate service snd. Warm atmosphere.

site_logo

24MJ2001 . 2024-03-29

MORE AT TripAdvisor

Great lunch at Zizzi, the Fonduta Board is a great sharing starter - a good size so make sure you’re hungry if you’re having a main also. The new Wagyu pizza was lovely and definitely recommended. We were looked after perfectly by Charlie M who was friendly and attentive.

site_logo

Ryan H . 2024-03-16

MORE AT TripAdvisor

We visited Zizzi in Mermaids Quay on Mother's Day for lunch and at the end of the meal we left feeling satisfied. Things started off well. Our table was waiting for us on arrival. Our drinks order was taken promptly. Ordering our food initially seemed to go ok. Unfortunately the Waiter made several mistakes. Our starters arrived but 3 of the orders were wrong. These were sent back. For the mains 2 of our orders were wrong. Classic Pizza's were ordered but Rustica Pizza's were served up. The toppings on one of the Pizza's was completely wrong so this was sent back. We asked for the Classic Pizza to be sent out (the original order) but again a Rustica Pizza was sent out. Maybe the ordering Console is difficult to navigate for the Staff? The food and drink that was served up was nice. The Staff did there very best to rescue the situation and fair play to them they were all friendly. Despite the difficulties we had a lovely afternoon.

site_logo

Welshtravellers88 . 2024-03-10

MORE AT TripAdvisor

I thought we'd be safe at a chain like Zizzi for a quick pizza so I didn't read any reviews, but .... believe the awful reviews! We left after twenty minutes of complete inattention from staff. We were seated promptly enough but after that not so much as eye contact and we went to a warm welcome elsewhere.

site_logo

NikiTomkinson . 2024-03-08

MORE AT TripAdvisor

The staffing was poor, we weren’t given any attention and checked on, half an hour to take our order and another half hour for our drinks to arrive. Staff weren’t cleaning tables as people were leaving so the restaurant was a mess. Counted about 10 dirty tables at 7pm. Staff seemed to be chatting in the kitchen instead. Food was okay but pizza was cold.

site_logo

Tshawatarrr . 2024-03-04

MORE AT TripAdvisor

Dangerously understaffed, terrible wait times even with a booked table. Server pushed us to sign up for a dodgy rewards app (that seemingly violates GDPR) rather than take our order. We used to go here regularly but will not return.

site_logo

Andrew P . 2024-02-19

MORE AT TripAdvisor

Went for a pre theatre dinner as a group of 5 and had a lovely meal! Lovely venue with so many good food options - a must visit when you're down the Bay!

site_logo

941mal245 . 2024-02-13

MORE AT TripAdvisor

Terrible customer service, food was cold and bland. Table was sticky. Toilets were disgusting. Food overly expensive for what it is and wont return here.

site_logo

Dj W . 2024-02-05

MORE AT TripAdvisor

Second time we've visited & had bad service. First time they refused to take our Zizzi's gift voucher as payment & when I complained the manager left me a very rude voicemail. This time was even worse... the customer service was not existent & quite frankly appalling. We ordered sharing starters, we were given no side plates or oils etc. The main meals (7) came out all at separate times with food being taken to other tables in between, came to clear table 3 times but still didn't take my dirty plate away before we left. Tried to pay on the app as fed up of waiting but could not remove the service charge. Then got told as we'd started to pay on the app we had to pay it all. Argued this point as we were not a paying a 10% tip for such appalling service. Will definitely not return this time!!

site_logo

Lucy M . 2024-01-07

MORE AT TripAdvisor

Truly lamentable service, even though it wasn’t especially busy. Next time we’re booking for pre-theatre, I’ll book somewhere else. After we’d finished our mains we waited 25 minutes before they cleared away and brought sweet menus. We told the waiter we were going to the theatre so didn’t have much time. He passed our table frequently, and stood chatting at the bar, but very obviously couldn’t be arsed to serve us; we had to wait another 10 minutes before he came back to take our order. By the time he came back we couldn’t risk another long wait, so I asked for the bill. 10 minutes later, I went to the checkout myself. He’d not even bothered to ask for it. When I told him we’d hoped to have a sweet and had run out of time because of his poor service, he just shrugged. No apology. I believe this is the first time I’ve not given a tip.

site_logo

Iankb66 . 2023-12-29

MORE AT TripAdvisor

Shocking service. Drinks forgotten, food not started until chased, waiters tutting when asked where the food is - generally not a very nice place to be with the family

site_logo

Marc D . 2023-12-27

MORE AT TripAdvisor

Booked restaurant a week earlier having taken child to see pantomime at nearby Millenium Theatre. We were shown to bench seats near the toilets. They are fixed to the floor and could not be adjusted. We are not fat but it was a squeeze. Food was barely warm and took a long time to arrive. Nobody asked us if we were ok. I had to go to the counter to pay the bill. Nobody came to us even though there was no staff shortage. We wont hurry back.

site_logo

bulletdozer . 2023-12-18

MORE AT TripAdvisor

Awful experience!! We have visited many zizzi restaurants across the UK, and have always been happy with them as far as a chain restaurant such as this goes. But our trip to the Cardiff bay site was awful. Rude staff, poor service, slow (despite not being busy), unprofessional…. Having to go to the bar to ask to be serviced, after being starred at by the huddle of front of house staff, who were visibly stuff food into their mouths stood behind the drinks bar is not what you want to see or experience. Plus not one of them washed their hands after eating said finger food either. Then I can only describe the service as a ‘grunt’. We felt as if customers were in inconvenience. It wasn’t particularly busy and I counted 7 FOH staff at one point, so there really was no excuse for the poor service. Some serious training and professionalism required at the Cardiff site for sure.

site_logo

Neil P . 2023-12-10

MORE AT TripAdvisor

We came here for a family meal a little concerned as the most recent reviews weren’t great. The servers were all polite and helpful but at times quite slow as others have said. One of our starters came several minutes after the others, but they took that off the bill. We ended up waiting so long for one of our drinks that had been put on the bar to be brought over, that in the end we went and fetched it ourselves. The food however was delicious, no complaints there at all. Having been to a few other Zizzis where the service was swift , we can only conclude that this particular one lacks staff or management. Which was a shame as the waiters were all friendly, just maybe lacking in motivation and direction. Another table near us were also complaining about a long wait but also seemed to enjoy their food. We would go back, but only if we weren’t in a rush.

site_logo

Helen E . 2023-11-20

MORE AT TripAdvisor

This was simply one of the worst meals we have ever experienced. It started off well with the starters as both mine and my wife's were very good, despite it taking 45 minutes to arrive which is not ideal when you have a 2 year old with you. However, things then took a turn for the worse. We ordered another drink each which never arrived, in fact there was no longer anyone working at the bar so the waiting staff we getting the drinks themselves. Although it only seemed to be drinks in cans or bottles. We had order cocktails and no one was making these. When our pizzas arrived, my wife's was so burnt it was black and when we tried them, they were both stone cold. We called the waiter over and explained we wanted to send them back so he took them away. Shortly after, he brought exactly the same pizzas back after they had been warmed up which we said was not acceptable and how long would it be for fresh pizzas, when he said 20 minutes we just had to make do with them as we could not make our 2 year old sit at a table any longer. In addition to this, the side of chips we ordered, did not arrive but eventually came out when we had almost finished our pizzas so we sent them back as we did not want them as a separate course! We have never refused to pay for a meal or part of it but we were not going to pay for at least my wife's pizza or chips. To be fair to the waiter, when the bill came these were not on it. No one came to take the payment so my wife decided to go to the bar to pay where the "manager" was doing something at the till. Unfortunately despite my wife being stood practically next to him, he simply blanked her and did not even acknowledge that she was waiting. In fact, the "manager" seemed completely oblivious to most things going on and was definitely not managing the restaurant while things crumbled around him. In the end we just decided to pay on the app and leave. Seeing the other reviews on here, clearly this was not an isolated incident and I find it amazing that nothing changes, surely Zizzi's head office read all these reviews??? Presumably they are just happy to ignore them. If this had been the first time we had been to a Zizzi, we certainly would not return. We definitely will not be going back to this one.

site_logo

Michael W . 2023-11-15

MORE AT TripAdvisor

The food and drink stayed off fine, service being slow. Manager seems to not be able to deal with simple feedback. All servers unavailable due to dealing with customers and asked chefs if could replace the garlic aioli (which originally didn’t come and we had...

site_logo

Callum H . 2023-11-04

MORE AT TripAdvisor

It was a grey Tuesday afternoon and we had a lull in our usually busy work day. I suggest to my husband we go and have a bowl of pasta down in the bay. A chain restaurant would be fine … I guess I thought...

site_logo

NorthStar59250604414 . 2023-10-03

MORE AT TripAdvisor

Amazing food as always but staff are usually slow but other than that everything is brilliant, nice seating area and big and we usually don’t have to wait that long to get our order which is amazing

site_logo

H8840HGsk . 2023-10-01

MORE AT TripAdvisor

Very poor experience for a birthday in July. Booked for 8 people as a family celebration. With times being a bit tougher financially, a few of the party were using Tesco Clubcard vouchers to save a few pennies. On arriving, we made the server aware...

site_logo

niak688 . 2023-09-30

MORE AT TripAdvisor

Good lunch on a windy day, pizza was soft and excellent, pastas fine too starter was good too, not many people. With view if ghe bay, rnjoyed

site_logo

regm889 . 2023-09-23

MORE AT TripAdvisor

Nice view out to harbour. Menu as expected for the chain. Food was very nice and reasonably priced. Space lacks a bit of ambience. Service was polite and courteous and checked in on us. Decent selection of drinks at fair prices.

site_logo

Bertie1224 . 2023-09-20

MORE AT TripAdvisor

Lovely location overlooking Cardiff Bay. The restaurant did appear a bit short staffed so there was a short wait for things but it didn't affect our visit Our waiter, Amin, was excellent and despite being busy was extremely helpful and polite and always had a...

site_logo

sampayne30_1972_ . 2023-08-31

MORE AT TripAdvisor

Came for my daughters birthday as it was her choice to be honest being my first time I just found it over priced and didn't stand out fron any other establishment which was a shame being a popular Italian, I didn't have much to choose...

site_logo

Excursion67297656310 . 2023-08-30

MORE AT TripAdvisor

I am absolutely thrilled to express my sincere gratitude for the exceptional dining experience that your restaurant delivered. The culinary creations by the talented kitchen staff, including Chris, Lloys, and Antonnio, were an absolute feast for the senses. Each dish was a masterpiece, reflecting their...

site_logo

OnAir58641536507 . 2023-08-28

MORE AT TripAdvisor

Rang them at 5:30pm on the Friday to book a table for 5:15pm on Saturday evening, said 1 person has a dietary requirement which is no carbohydrates, we requested a grilled chicken breast with vegetables, they said this would be absolutely fine just let the...

site_logo

Meg H . 2023-08-26

MORE AT TripAdvisor

We did book an outside table for our anniversary supper, but shortage of staff meant everyone was located inside. This didn’t spoil the evening. We had superb service from “Amin” whose customer skills were superb and he had a great smile to go with it....

site_logo

Ljungberg2 . 2023-08-13

MORE AT TripAdvisor

Arrived in Cardiff this afternoon - first time in the city. Went to Zizzi - Cardiff Mermaid Quay for something to eat this evening. The food was tasty - just what was needed after a long journey. We were chatting to our waitress about it...

site_logo

Tour29298749586 . 2023-07-26

MORE AT TripAdvisor

Thank you for ruining my Son’s graduation meal - absolutely disgusting service, had to ask for full menus & set ones - starters finished no refreshed cutlery we had to ask for that. Mains had been served over 5-10mins before had to ask for Parmesan,...

site_logo

tracyrE2444IY . 2023-07-25

MORE AT TripAdvisor

Went here for a meal for my Daughters celebration meal for her Graduation. Excellent customer service and enjoyed an excellent meal. Very nice staff, Will return again soon.

site_logo

angelamS9812ZA . 2023-07-20

MORE AT TripAdvisor

Having visited previously and had a fab meal, was really disappointed at the cost cutting exercise that we experienced. When the classic pizza is thinner than a walkers crisp and the thinnest toasting of cheese - there is a balance between cost cutting and ripping...

site_logo

Opulence . 2023-07-08

MORE AT TripAdvisor

Staff are friendly and food was average but I paid £81 for 2 x three course meals which I thought was excessive. Plus they sort of pressure you into giving a tip by adding a set amount that they want on the receipt and including it in your total so you have to ask for it to be removed so I paid £8 tip on top of an overpriced meal. I won’t go back for these reasons.

site_logo

Stevielou1992 . 2020-11-23

MORE AT TripAdvisor

El entrante era pan de ajo con mozzarella que estaba absolutamente cubierto de cebollas caramelizadas, entiendo algunas, ¡pero era toda la pizza! Al menos compensó la falta de ajo en el pan de ajo. El principal ambos tuvimos carbonara que nos pareció muy decepcionante, muy líquido y sin sabor real además de lechoso. Lo único que disfruté a medias fue el postre: brownie de caramelo. El chocolate derretido de mi otra mitad sabía exactamente como lo que puedes encontrar en un supermercado, ¡solo 5 más! Muy decepcionado por la cantidad que gastamos.

site_logo

Foodlover152003 . 2020-10-08

MORE AT TripAdvisor

Went for a meal with my wife and had a great time. The restaurant itself is lovely and the food and service was excellent. Would certainly recommend.

site_logo

Sion E . 2020-09-11

MORE AT TripAdvisor

Agradable almuerzo tardío con una buena relación calidad-precio.Me propuse aprovechar el menú de dos platos por menos de 10.El servicio fue amable y la comida estuvo bien, aunque no había la mejor de las opciones.Cometí un terrible error con el lugar donde nos sentamos a los pocos minutos y el sol entraba por la ventana y nos quemaba lentamente. Finalmente tuvo que mover mesas. ¡Sería una buena idea invertir en algunas persianas, ya que esto hacía que la sección frontal del restaurante fuera prácticamente inhabitable!

site_logo

Jonnyboy2550 . 2020-09-09

MORE AT TripAdvisor

Visité el sábado por la noche temprano para el té de cumpleaños de mi hijo mientras estábamos en Cardiff. Tuvimos una comida deliciosa, con mucha variedad y muy contentos con el menú infantil. Habíamos reservado con antelación y teníamos mesa durante 90 minutos. Se sentía muy limpio y seguro dentro. Mucho espacio entre las mesas (estábamos en una cabina y la de atrás estaba vacía para adherirse al distanciamiento social) y debido a que el edificio tiene techos muy altos, generalmente se sentía "aireado". La comida llegó muy rápido, lo cual fue genial para nosotros ya que los niños no pueden sentarse por mucho tiempo. La camarera era fabulosa e hizo un escándalo por mi hijo, que era encantador! Y para colmo, pagamos todo excepto nuestras bebidas con cupones Tesco. Hermosa visita, definitivamente volveremos!

site_logo

AnonSept20 . 2020-09-08

MORE AT TripAdvisor

Excellent food with swift, friendly and professional service, which adhered strictly to current social distancing guidance. The calzones and the children’s meals were very good. We will be back for sure.

site_logo

Darrenberry26 . 2020-09-03

MORE AT TripAdvisor

Qué hermosa primera visita tuvimos en Zizzi's. Nuestra camarera Zena es un crédito para esta empresa. Ella fue muy educada, entusiasta y profesional. El joven que sirvió nuestra comida también fue muy educado. Mi esposo derramó accidentalmente una copa de vino tinto y el personal fue muy rápido en ayudar e incluso reemplazó el vino sin costo (lo que ciertamente no esperábamos). Gracias a todos por hacer que nuestra comida sea especial. No cabe duda de que volveremos a este restaurante.

site_logo

Cazzy1953 . 2020-08-27

MORE AT TripAdvisor

Poor menu choice also had bill raised 3 times due to overcharging. Felt more like a canteen than a restaurant, Severs were pleasant but not suitably dress to wait tables

site_logo

Louise M . 2020-08-22

MORE AT TripAdvisor

Fuimos a Zizzi esta noche 3 mujeres. Estaba muy ocupado. Alex nos recibió en la puerta, sentando a los invitados. Era muy amigable y feliz y nada era un problema para él. Explicó la nueva norma. Natalie fue nuestra camarera y también fue increíble. Nos hicieron sentir muy bienvenidos. La comida era excelente y la factura era muy barata, ya que comer fuera.Alex encontró tiempo para venir a ver cómo estábamos y fue tan encantador. Así que gracias Natalie y Alex, hicieron de nuestra noche un placer.

site_logo

Al-Murray2612 . 2020-08-19

MORE AT TripAdvisor

In testing times, meal and service more than satisfactory. Served very quickly with pleasant staff. Food well cooked and extremely tasty, especially the garlic and caramelised bread which the kids loved. Will be coming back.

site_logo

I9251TNrobertd . 2020-08-15

MORE AT TripAdvisor

It was better than I expected. The meatballs were very good. It was very busy and there was a delay, but overall worthwhile. Good food. Beer is very expensive though.

site_logo

TheNavajoKnow . 2020-08-12

MORE AT TripAdvisor

Dropped in for dinner without reservation and we still got seated quickly. I don't think we waited longer than 5 minutes for our dinner either (pasta and a main course salad) and both dishes were delicious. The salad was surprisingly much as well and although it didn't have too many lentils in it, I was very happy with my choice. We were in a bit of a rush as well but the view was great too, shame we couldn't take it in really.

site_logo

NikaH-R . 2020-02-25

MORE AT TripAdvisor

The food was really nice - portion sizes were excellent with food dishes presented well. We had a great waitress serving us and she definitely added to the experience. Delicious and we will definitely re-visit.

site_logo

freddiemgreen . 2020-02-18

MORE AT TripAdvisor

Fantastic food. Perhaps a little on the end of small portions but that didn’t ruin the experience with a lovely waitress and the delicious food.

site_logo

Ollie C . 2020-02-18

MORE AT TripAdvisor

Bright and airy, with lots of glass frontage to view the bay, nicely done first floor restaurant. This was a good value meal, not brilliant, but for a chain restaurant certainly good to go back to. You will never get the standard of a bespoke Italian but that's ok for this place. Good service and nice desserts, although they still can't do calamari like the greeks, (nor can Pizza Express either!). Would go again. It's better than average.

site_logo

fudgegudge . 2020-02-02

MORE AT TripAdvisor

My pizza was okay but my wife's pasta seemed to be flavoured with a mushroom cup-a-soup. Thin, watery, rubbish.Everything in the restaurant had a tired feel about it and the deserts were clearly prepacked. Daughters ice cream didn't have the extras on it either. Poor all round.

site_logo

Daniel-Laura2013 . 2020-01-26

MORE AT TripAdvisor

Wife and youngest went to see Six the musical, afterwards we all met up at Zizzi for dinner. I went for Vegan Jack Fruit pizza... hot and spicy, very tasty, I didn't miss the meat at all!

site_logo

markh593 . 2020-01-25

MORE AT TripAdvisor

Three generations of our family had dinner here last night after a matinee to see “The King and I”.We’d reserved our table which was good as potential diners were being turned away.Service was efficient and friendly.All of us enjoyed our choices of food.We’ve been going here for years and my one observation is the generally poor condition of the toilets. There appears to be no regular cleaning of toilets in the evening. Most restaurants in Cardiff are much better in this respect. It’s time to make improvements here!!

site_logo

AlanMichaelWard . 2020-01-19

MORE AT TripAdvisor

Very quick service and the food was very very nice, it really felt like I was in Italy 🇮🇹,definitely recommend

site_logo

ioank113 . 2020-01-18

MORE AT TripAdvisor

Visited as a party of seven. Restaurant was very quiet with maybe a dozen or so diners. Service, food and cleanliness were very good however the venue was a bit cold. An older member of our group was shivering on leaving. Will take a scarf next time...

site_logo

Brynmun . 2019-12-27

MORE AT TripAdvisor

Attended last night 18.12.19 6.30pm party of 10. Not only was service slow and we had to keep our coats on because it was so cold inside, but despite the restaurant being empty apart from us and another 4 diners, a couple of us returned our food as it was overcooked and the pizza crust was as thin as a pompadom. We had two of our meals refunded and declined a replacement meal as it would hold up the rest of the party. Very disappointing exerience which spoilt our Christmas party. Avoid thankfully I had a kitkat handy in my bag. My colleague's pizza was burnt and returned too.

site_logo

sharronm902 . 2019-12-19

MORE AT TripAdvisor

Lovely staff but what on earth has happened to Zizzi in Mermaid Quay. The restaurant was really cold and when we asked for a radiator to be turned on, it wasn't working. When I complained to the staff that we were cold, they said the heating was on full and there was nothing they could do. They said it was the same for everyone and suggested we stayed away from the door. Our food arrived cold - apart from the kids dough balls that were dangerously hot! Our starters of garlic bread arrived with our main meal. It was just an awful experience and one that totally spoiled our lovely pre Christmas gathering with our children and grandchildren. £115 down the pan - feel totally ripped off.

site_logo

Lynne B . 2019-12-15

MORE AT TripAdvisor

Booked on a Friday evening at 6pm for pre theatre food (we were seeing les miserables at the millennium centre) and technically as our wedding anniversary meal as that was why we were staying in Cardiff Bay and going to the theatre.

site_logo

G_O_C479 . 2019-12-15

MORE AT TripAdvisor

The venue was lovely but unfortunately, the food was ok. Very disappointed when we came to pay the bill and was told there was a limit with Apple Pay. Not high enough for 2 to eat let alone a family of 6.

site_logo

MummaWest . 2019-12-12

MORE AT TripAdvisor

We visited on a busy December Friday when there were hundreds of office parties filling all the restaurants. The Zizzi staff managed to squeeze us in, thank you.

site_logo

graham_ward . 2019-12-08

MORE AT TripAdvisor

We do normally like Zizzi we’ve been many times to other locations and never had a bad meal, the meal we had in the bay was average which was surprising as due to its location surrounded by some very good Italian restaurants the waitresses was excellent very friendly and helpful however the kitchen staff seemed to be laughing and joking with each other which I wouldn’t minded this if the food was good but it was bland... however the red velvet brownie was very good

site_logo

Foodie-Wes . 2019-11-29

MORE AT TripAdvisor

We arrived without booking at a busy time. There were no tables (can’t grumble) and were told to go for a walk and come back in 20 minutes when a table would be available. We did so, to be told by an unapologetic member of staff that tables had come free but had been reserved in the last 10 minutes on the phone and a ‘phone booking beat our “come back in 20 minutes”. We all make mistakes but an apology would have been nice.

site_logo

Owen K . 2019-11-25

MORE AT TripAdvisor

Lovely meal and amazing service from all staff,so family friendly! Our waitress Sandra was apsaloutly fantastic! She was knowledgeable,so friend and amazing with our kids. Thank you Sandra and all staff at zizi xx

site_logo

Rebecca J . 2019-11-17

MORE AT TripAdvisor

Eat here at least once a week, staff are always lovely especially Sam and Bex. Foods always great and quick service

site_logo

laurencaleyx . 2019-11-11

MORE AT TripAdvisor

stopped for a pre-show meal. great service and nice food. only problem was the seating was so uncomfortable, did move tables to one with strange "sette" type seats but still not good. they seem to have gone for style over reality

site_logo

sprogg79 . 2019-10-26

MORE AT TripAdvisor

We each had a great dining experience at Zizzi, Mermaid Quay, last night. We took our grandaughter there to celebrate her starting at Cardiff University. We each had different meals, which were delicious and very well presented. The service provided was excellent! We shall be returning next time we come up to visit.Thank you!

site_logo

rclaud . 2019-10-02

MORE AT TripAdvisor

We came here as you can use your Tesco Clubcard vouchers to pay for your meal (which is great) and as we were going to a show in the Millenium centre which is just a short walk away. The location is fab, being down the bay in lovely surroundings and also with a nice view if you sit near the windows or in the outside area. The menu has a lot of choice and all food that we ordered tasted fab. However I ordered the carbonara which was supposed to be served with chorizo and there was little evidence of chorizo in the dish, but regardless it tasted amazing. Another must try is the skewer of chicken and veg served with potatoes, which tasted extremely good too! The restaurant is nicely decorated and has a nice atmosphere, staff were good too but food service could have been a bit quicker. The Aperol spritz was fab. Overall we enjoyed our visit, the food was great and we would come again for sure. Also a bonus that you can use your clubcard tokens here!

site_logo

Ellie T . 2019-09-27

MORE AT TripAdvisor

Visited here at the weekend with my wife for our anniversary. The restaurant is right on the quayside within short walk of Millennium Centre and we chose an outside table because it was such a nice evening.

site_logo

Stretchercase . 2019-09-23

MORE AT TripAdvisor

Lovely Italian restaurant with great views of the bay.

site_logo

Ian H . 2019-09-21

MORE AT TripAdvisor

my granddaughter choose this to celebrate her graduation food was good but thought it was a bit pricey for what we had

site_logo

rosamund377 . 2019-09-20

MORE AT TripAdvisor

Being Italian, I can guarantee this is not Italian food at all. So if you're thinking about Zizzi, I'd avoid it completely and head to Carluccio's instead, which is a much more authentic Italian food experience.

site_logo

BluestockingL . 2019-09-15

MORE AT TripAdvisor

We decided to eat Italian when we were in Cardiff, and plonked for Zizzi.

site_logo

456321sw . 2019-09-05

MORE AT TripAdvisor

We decided to book this restaurant as we have dined at other Zizzi restaurants. This experience was terrible. The staff were generally quite rude from the start. We ordered a starter each and a main course, but were told no greens were available and we would have to have side salad. The starters arrived, and the Calamari was cold and rubbery, and the bruschetta was just 2 pieces of bread with tomatoes and a bit of cheese thrown over. Having waited 40 minutes for our main courses to arrive, they were then sent back, they were both not even luke warm, and I wasn't prepared to eat it as it was chicken. The waitress touched the soggy potatoes and even she agreed the meal was bad. She asked if we wanted another meal, but we refused and promptly left, very disappointed. Needless to say, Zizzi's is now off my eating out list.

site_logo

WendyPinski . 2019-08-22

MORE AT TripAdvisor

Booked a table for three for myself and two teenage kids - service fine and all staff polite, everythning clean etc.

site_logo

SionRobs1 . 2019-08-20

MORE AT TripAdvisor

Spur of the moment visit as we were going to Millenium Centre to see the Gaia exhibit. On arrival we were warned by the waitress (I think her name was Zena according to receipt) that due to staff shortage it would be a 20 minute wait for food. We weren’t in a hurry so this wasn’t a problem. She kept us updated on how much longer we had to wait then gave excellent service following. If all restaurants had a ‘Zena’ there wouldn’t be any complaints!! She needs an Employer of the month award! Thank you

site_logo

SouthWalesDragons11 . 2019-08-18

MORE AT TripAdvisor

To say the meal in Zizzis in mermaid quay was poor today was an understatement. We booked a table weeks ago but then received a call to inform us they had a delivery issue meaning they were low on pizzas. We asked if they could hold some back for our booking as we knew what we wanted, to be told no, and to ask when we arrive if there is anything left.

site_logo

trebs87 . 2019-08-13

MORE AT TripAdvisor

This was our first visit since the refurbishment. First impression was it looks a lot more inviting. It was a Thursday lunchtime at the height of the school holidays and it was busy. We were told there would be a wait of about 30 minutes but decided to stay. The three waitresses were rushed off their feet and the 30 minutes became 60. There were 2 chefs working their socks off and it became obvious the restaurant was under staffed in all areas. This was at the height of the school holidays for goodness sakes! What made the long wait even worse was the disgraceful standard of the food served to me. It was an oven cooked pasta dish which was completely dried up. It should never have been brought to the table. We have eaten in many Zizzis around the country but this is the worst experience we have had.

site_logo

kempcilsaig . 2019-08-08

MORE AT TripAdvisor

Personale molto gentile e disponibile... Abbiamo mangiato un antipasto di pesce molto buono, due risotti con pesce mediocre. Una acqua grande e due caffè speso circa 50 sterline.

site_logo

fusi11 . 2019-08-06

MORE AT TripAdvisor

Came for a family meal and we were a bit surprised that this restaurant was so quiet when the others were full to bursting. Menu was fine, but some items were not available. Our main course took a while to arrive and our puddings took an eternity with a frustrating waste of time when we had hoped to explore the bay area before our car parking time was up. Quite pricey, food quality was fine and the portion sizes decent enough.

site_logo

Rossergruffydd . 2019-08-06

MORE AT TripAdvisor

Gluten free menu not as described. Unwashed salad leaves with remains of soil left on! Very poor customer service from waitress. Would put me off from visiting this chain again.

site_logo

Sue W . 2019-08-03

MORE AT TripAdvisor

There seems to be quite varied reviews of this place, but I thought the food was good and the staff were friendly.

site_logo

PhantomFlanFlinger . 2019-08-01

MORE AT TripAdvisor

Visited here on Saturday evening to celebrate my husbands birthday. When booking I had asked for an outside table as we were having beautiful weather and was told this wouldnt be a problem. I also asked if there was anything special they could do as it was a birthday celebration but was told "' we could stick a candle in a dessert if you order one"! On arrival we were led to an inside table and when i explained that we had booked an outside one was told that this was not available. We asked for a jug of iced water which was served with HOT glasses!

site_logo

Sightseer67321348277 . 2019-07-29

MORE AT TripAdvisor

Thankfully no longer a complete dive, some money has been spent on the restaurant making it a far more enjoyable experience.

site_logo

lordjimbob . 2019-07-27

MORE AT TripAdvisor

I've given this a go a few times and every time it is terrible. Unfortunately I keep forgetting and giving it another go! The serviced is rushed and not friendly. Food is mass produced and low quality.

site_logo

Sheppeyfamily . 2019-07-25

MORE AT TripAdvisor

We visit here several times a year and the food is good. The friendly staff are always helpful although I thought on this visit there weren’t enough staff in duty.

site_logo

AlanMichaelWard . 2019-07-24

MORE AT TripAdvisor

Lovely meal with my girlfriend, friendly staff and amazing views of Cardiff bay. Nice variety menu of mainly pizza and pasta

site_logo

B7368XIjamesg . 2019-07-09

MORE AT TripAdvisor

The food is nice and so are the staff. Ordered king prawn linguine and crab cannelloni which wowed me. {However, their branch in mermaid quay is disappointing (food wise)} Overall: recommended

site_logo

Joy_verz . 2019-07-03

MORE AT TripAdvisor

had an evening meal at Zizzi cardiff bay, sat out side looking over the bay. good food and very friendly service.

site_logo

sprogg79 . 2019-06-29

MORE AT TripAdvisor

Fancied a pizza and this place really delivered. Was great to watch pizzas being made fresh to order. Friendly service will visit again.

site_logo

smurfysurfy . 2019-06-20

MORE AT TripAdvisor

Give this place a wide berth. Average at best. Starter was dreadful. Bread was stale & burnt. Main course tasted like a ready meal. Overpriced rubbish

site_logo

Kathryn W . 2019-06-15

MORE AT TripAdvisor

Alex was brilliant and very welcoming! Great food and well looked after. As Arny famously said “I’ll be back”.

site_logo

Harrisonkrelle . 2019-06-14

MORE AT TripAdvisor

If you cannot/do not consume dairy products, I wouldn't advise going to this restaurant. Wouldn't have picked it myself but was out voted on venue.

site_logo

Cicea . 2019-06-07

MORE AT TripAdvisor

Booked this one for a Saturday evening as we are down the bay quite a lot so working our way through the eateries, and I have to say, this one hit the spot so we booked the following week too.

site_logo

AndykTonyrefail . 2019-06-03

MORE AT TripAdvisor

Really enjoyed it. Food was good, service was excellent. A big thank you to Bex our amazing waiter. All the staff were outstanding, a real credit to Zizzi. Being critical there was limited veggie options, we come with Tesco vouchers but would never of paid full price, dont think I would!

site_logo

SandHCardiff . 2019-05-21

MORE AT TripAdvisor

Working in Cardiff Bay, I am a regular at Zizzi Cardiff Bay for various celebrations with colleagues. The staff are always so accommodating. Most recently Bex fitted a large party of us at lunch time without booking in advance.

site_logo

BK8590 . 2019-05-21

MORE AT TripAdvisor

Very average food , with rushed service , and overpriced meals .

site_logo

Paul e . 2019-05-06

MORE AT TripAdvisor

Used our Tesco vouchers for dinner here, good usual standard you expect from Zizi, nice food, friendly staff. This restaurant is in a lovely location overlooking Cardiff bay.

site_logo

Abby1986 . 2019-05-05

MORE AT TripAdvisor

family meal in the sun on easter bank holiday , the food was really great as was the service. great value for money in a nice atmosphere. will be going back .

site_logo

Della H . 2019-04-29

MORE AT TripAdvisor

Lots of choice on the menu and a variety of alcoholic drinks and cocktails to chose from. We sat outside and the view across the river is lovely. Staff were all really friendly and efficient. We weren't rushed at all. Reasonable prices.

site_logo

RacheyPink . 2019-04-22

MORE AT TripAdvisor

We visited on a Thursday early evening. We sat outside, the view was lovely. Despite being busy our food came quick and was lovely and hot. We used our taste card with no issues. THANK YOU :-)

site_logo

Kerwebber . 2019-04-19

MORE AT TripAdvisor

As a whole the pizza tasted lovely however upon getting home with the takeout pizza we realised the one pizza toppings was wrong and the pepperoni was missing as well as this the amount of cheese on all three pizzas was minimal ... the pizza was almost just crust . So if you like cheese on your pizza this place is not recommended

site_logo

EJH295 . 2019-04-19

MORE AT TripAdvisor

We’ve eaten in here before and the food is always good for my wife and I and our granddaughter who likes it too.

site_logo

AlanMichaelWard . 2019-04-08

MORE AT TripAdvisor

8 of us had lovely meals with excellent customer service. All the meals were served hot and together. will definitely return.

site_logo

Gailykins66 . 2019-04-02

MORE AT TripAdvisor

food is outstanding, atmosphere is great and the staff are amazing, highly recommend eating here, the bruschetta is delicious, the risotto outstanding and the desserts are decadent great value and great food

site_logo

zakksnanny . 2019-03-28

MORE AT TripAdvisor

Sunday early evening meal so the restaurant was fairly quiet, we were given a window table overlooking the bay. The menu offered a number of decent vegan offerings and also a reasonable wine list ,the service was excellent and the food arrived in a timely fashion and was very tasty, the lasagne proved the highlight and all the extras were also delicious. to top all that we got a big discount off the food courtesy of their own discount voucher. very good all round.

site_logo

Glyn C . 2019-03-20

MORE AT TripAdvisor

Similary restaurants in South Wales