Sweetbox in Cardiff

Me and my wife enjoyed our desserts here , good service , fairly priced and very tasty .

Already very late. Called them and they said it’s only now being packed up and will be a further 20 mins. Full refund please.

Good service, great atmosphere and desserts are delicious. My children make it a routine to come here every Sunday late afternoon. The staff are really friendly.

That’s the best shop in town for any desserts and shakes as well.would recommend to everyone

Customer service was amazing. I love this place. Nice and calm. Best place for dessert in Cardiff😍

Terrible customer service, bought cakes from there and found a long black hair in the food. (Neither of us who had the cakes have long black hair). The manager refused to take any accountability not even an apology and was rude. Don’t recommend unless you like hair in your food

Came here yesterday, wish I hadn't normally go kaspa but it unfortunately shut atm, 3 things we asked for of menu were not available, hardly any decent selection of ice- cream was available as had 'Finished'. Ordered kebab roll came out with just oreo and cream no chocolate kebab bits when inquired was told had put it on but seems to have 'melted' 🤣😂 Milkshake was nice although could not do ice-cream milkshake as the oreo ice-cream has finished!! Edit: Kebab roll was NOT remade just flake bits added after I had complained that there is no bits of chocolate. No rainbow cake or lava cake available when asked. As I paid for the items which I was not happy with, hence the review.

Delicious desserts and great service

I’ve ordered from here a couple times before (always in store this was my first time doing just eat) me and my friend decided to buy the fondue. However, when we looked at the order the portion sizes were tiny. For something that costs £18 quid (£9 if you split it) it’s not worth the price. Would have been cheaper to make it ourselves. Will probably not order again

Just now me and my fnd wnt to buy the milkshake have food twice same thing first i thought its a nuts but its a plastic

Food was delicious and reasonably priced. Staff were really nice, and the store is clean and well presented. Highly recommended

One of the worst places to go in cardiff. Rude staff… The lady at the cashier said us they are closed and after we left she was serving few lads who walked in. I asked how come that she said it’s closed for me and that she is serving other customers. She was complaining to me with an attitude saying that I didn’t ask for takeaway. I would never recommend this place to anyone until the lady at the cashier is changed. I too run a restaurant, I would never keep a staff like that to face the customer no matter how long she has worked, this place is going to run out of business and customers soon.

How they can charge £3 for a scoop of ice cream!! I thought it was a joke!

If i could give 0 stars i would. Rude staff, long waiting time, shop was not clean, dessert was horrible. Don’t waste your money here, there’s better desert places on the same road

Came to Cardiff for a night children wanted this as a treat ordered at 9.05pm said delivery was 10 ok a Friday night called at 10.15 to ask where delivery was to be cut off to call back to be updated driver was on way. Rubbish I waited in hotel reception for another 45 mins after 3 more calls to sweet box mobile number just to have no answer very unhelpful staff then tracked went to delivered online 15 min later updated to delivering they are terrible service wouldn’t waste time and icecream was

Ordered a mango smoothie for mrs and asked for a small plastic cup to keep my baby happy. Really could have saved a unnecessary argument you have a shop full of cups and said we don't have cups was also willing to pay extra. Little things make a world of difference 😒

Amazing food, staff, and atmosphere. Get down there.

Hiruni 10/10 customer service. Desserts heavy so leng

-We had to wait over 40 mins for the order to arrive - The place was not clean - After waiting 40 mins the crepe arrived cold Not worth it, there are many other better dessert places on city road Edit: I meant my order to eat in, I and my friend dined in at your place. The attitude you are displaying in your reply already says a lot about you. There’s a reason why your place is always empty

I ordered online from Here and must admit every time I open the box of donuts 🍩 a smile is on my face they look amazing and toppings and sauce are plentiful. Please give these guys a try if your looking to get messy in front of the t.v

I have been going to sweetbox regularly for a few years now. And they are always very welcoming and provide good service. The food is always lovely. And the prices are very reasonable!

Genuinely one of the best dessert shops in Cardiff! Good value for money, lovely staff, great music and very convenient opening hours especially as I get off work late! We will be back!

The rider is very polite and professional 👍

A special treat for my daughter and the host was attentive to my daughter and made us feel welcome. We picked ice cream shakes, which were so tasty! The triple chocolate fudge cake is one of the best cakes I’ve had (no sickly aftertaste). Generous portions and overall service was great!

I had the unfortunate misfortune of trying out Sweet Box Shop,It's take so long do get what you order and it was an absolute letdown. The treats were stale, tasteless, I wouldn't recommend this place to anyone looking for quality sweets. Save your money and go elsewhere!

Amazing customer service and presentation by Boss Lady and Boss man tonight. Served with a smile and elegancy. 10/10 will come again. Give them a raise💸 Also excellent music choice!!!

Ordered the cookie dough and a mars milkshake. Cookie dough was a solid baked mass and the milkshake was awful. Don’t even bother wasting your money.

It's actually cheaper than Creams, so that's a big plus because they pretty similar in size and taste. One of my favourites.

Huge portions, great prices and very lovely workers

I had the pleasure of visiting Sweet Box Cardiff recently, and I must say that the service provided by one of their workers was simply outstanding. From the moment I walked in, I was greeted with a warm smile and a genuine enthusiasm for helping me find the perfect sweet treats.

They put covers of bad songs. ATLEAST PUT THE ACTUAL ARTIST YOU ARENT GONNA GET COPYRIGHTED. Ur light also doesn’t work btw.

Come here every weekend for the milkshakes and waffles.

Very nice. Clean. Family friendly. Good range of desserts

I never had this kind of experience with desserts. I had a waffle with strawberries and nutella and a biscoff milkshake it was really delicious 😋. Staffs are really friendly 🥰

I had a bueno white milkshake. It was soo good & the staff is really kind and friendly & their hygiene was really good.

The milkshake were banging, rich and creamy! My friend and I ordered a crepe and waffle the waffle was delicious and full of sauce and flavour the toppings on the waffle was so appetising overall great place would Definitely come again

Food was soggy and had missing items

I wish I could give 0 star such a rude staff, taking ages to prepare order they talking in native language with each other's laughing , once being asked about order starts arguing me that don't come if you don't want to wait, disgusting.... Update; reply to the owner; I don't know what you talking about but keep in mind don't harass and threaten anyone give negative reviews i see everyone reviews and your threatening replies, however you can look after your stuff whos ruined your business and every reviewer had problems of bad customers service you should look after this not who I'm who I'm not.

Cardiff is a 30 minute drive from home for us, and every time me and my family come here, we are always served with the best quality desserts and customer service. Staff is always friendly, kind and helpful. We have tried the waffles, ice cream rolls (my favourite being the strawberries and nutella one), ice cream cones/cups etc and they are all always delicious! Never had a bad experience. It can get quite busy sometimes, but it is worth the wait. Would 100% recommend to everyone. If I lived in Cardiff, I would be at SweetBox every day😅

All I can say is wow, the cookie dough was beautiful! The slush was full of flavour, the donuts look too good to eat, the whippy ice cream was so so tasty! My partner said the Oreo milkshake and lotus sundae was very tasty, we already can’t wait to order from here again, the delivery time was 10 minutes later than expected but it was worth the wait🫶

Had the tropical paradise sundae... lovely...reasonable in their peices as well

Great selection of sundaes and milkshake. Clause and courteous staff. Well lit and decorated interior (instagram friendly). Amazing taste. Recommended.

Me and my partner came here at during evening time as he wanted to go out for dessert while I wanted a bubble tea which this place had both! He had the king royale waffle which was huge! It came with ice cream and whipped cream. He also had a aero milkshake which tasted minty and delicious. I had a kiwi bubble tea and mango popping balls which was delicious and a mini melt. The only reason it is not 5 stars is because the mini melts did not come in a hat they usually come in.

I would have given it a 5 stars, but the thing that didn't want me to do that was the fact that despite having a small order it took a lot of time for it to be made for example I ordered 2 cookie doughs and was told It would take about 12 minutes I waited for more than 15 minutes and my order was still not completed then finally after about 20 minutes I received my order. This was very frustrating as there were places I had to be.

Was a regular customer to this establishment until today, thought I’d try something new today and order the Reeses freeze that they love to advertise. A huge disappointment, I took a few sips and asked politely for a refund straight away. The staff member clearly seeing that I barely drank any of it still said there was nothing he could do. Not even an exchange offered, definitely the last time I come to this place. What a shame if only the staff displayed some better customer service skills they would’ve saved a regular customer, oh well.

Ive been a regular at Sweetbox for a real long time and il always keep coming back! The kebab roll has to be my favourite and they are always so generous with toppings and sauces! Great value for money, a wide selection of dessert to choose from! Highly recommend!

This basic order took 80 minutes to arrive. Poor.

Restaurant rang me at 19.03 to say order was on its way. I have just received my order at 20 10. Very 😞

Best dessert we’ve ordered in Cardiff so far.

The food was absolutely amazing! My cookie dough came nice and warm and the sundaes I ordered for my family were amazing. Everything was perfect and will definitely be ordering from here again.

Poor experience and definitely not going back here.

I like this place, it is clean and luxury, love the ice cream especially the sundae. However, waffles are bad! I went yesterday with a group of friends and order two waffles one Strawnana and one Roucher Waffle. Both were burned from the bottom and were very hard to cut and swallow and the taste of burned waffle was very obvious! I wanted to speak to the staff but my friend didn’t let me do as even though the waffle were bad, we liked the toppings and said it could be just a bad day and it is late at night so staff could be tired from work and didn’t pay attention!

We had a range of desserts. Waffle, crepe, sundae, ice cream rolls. All of them looked and tasted amazing!

My most favourite desert place so far!! The red velvet is almost as beautiful as cotsco's, but it tasted amazing and tasted like it's homemade😍 Milkshakes are absolute heaven and my partner loved her waffle! Will be back again soon!

i’ve cream was melted and the bud was crushed

Absolutely terrible. Ordered pancakes and they look like they was frozen and microwaved. Arrived 15 minutes late and got a text saying it had arrived 10 minutes earlier than it actually did. They came stone cold. Do not order from here.

Was the wrong ice cream and food was cold and late

Food was so cold, the fondue for £15 I wouldn’t even bother, 4 tiny tubs no effort put into it what so ever, the delivery driver was moody. Will never order from here again

Being a dessert fanatic and a foodie, decided to buy cookie dough from Sweetbox. Ordered the double chocolate chip cookie dough which took around 25 minutes which was okay as the place was crowded with low staff levels. However, the excitement and wait went wasted as the cookie dough seemed like a biscuit with just a little sprinkle of chocolate sauce on top = It wasn't what it was supposed to be! I appreciate the woman in scarf and recall her telling the owner that the cookie dough is not being baked properly when it took such a wait and that it was a 'double chocolate chip cookie dough' when the chocolate sauce was being poured which infact relates that it was not served to perfection and it was disappointing that it was ignored. Customers should be served in the best way possible as they are the ones paying to keep the business alive! I like this place overall with the variety offered but this experience was disastrous. Ambience: 10/10 Hygiene: 10/10 Taste: 5/10 Quality: 5/10 Presentation: 4/10 Service: 7/10

Never again ..71 minute wait for desserts on a Sunday night ..!!? App showed driver in shop long before he got here then dearest part buieno white waffle missing so 71 minutes for a icecream and shake !!? Phoned up to be told driver must of ate it ! I hate that passing blame because they didn't put it in bag the driver got here quick on a bike so how he managed to eat a messy big waffle is pure talent according to man on phone the drivers do it all the time i suggest stapling bag then like other shops do personally not interested in excuses didnt try to solve just BLAME ANYONE EVERYTHING WONT ORDER AGAIN AND WONT RECOMMEND AS OBVIOUSLY COULDNT DO ORDER OR APOLOGISE OR GET DRINK AND ICECREAM DONE IN HOUR SHOCKING !!! Ablamed anyone everything

First and last time I’m ordering from here. I had an item missing, the banana ice cream was not banana was toffee?? And the waffles was smashed to bits. I wish I could upload a picture to show you the mess this order arrived in will be leaving a bad google review

My ice cream sundae was gorgeous (excellent quality ice cream as it was very creamy). The child’s portion is more than enough for someone who wants to satisfy a sweet tooth without feeling too full afterwards. Would highly recommend to families who fancy a treat or teens/students who fancy a midnight snack with their friends/flatmates!

Great customer service and nice food!

Waffles were dry, one had lots of chocolate the other didnt. Good choice of ice creams

Very Delicious. We went after dinner yesterday not planned to visit but we got some good scoops of ice cream. Counter staff gave us a quick service appreciated. Will visit again.

Very pretty inside and food is really nice. Sell ice creams, crepes and waffles plus more. I had the chocolate empire crepe and my family had ice creams. Also pix&mixs sweets to buy.

My number 1 go to for them sweet cravings

Ordered a Ferrero milkshake and tasted gone off. Asked for a refund or swap but the girl spoke with the owner on the phone and he wouldn’t give a refund or swap for something else. They also took the milkshake back so sat there with no dessert or milkshake. I’ve tried milkshakes from loads of other places and this was the worst around. Not worth the wait or visit. Heard what the owner is like and how his “excellent customer service” is like

This shop is so amazing. There was so many selections of different flavours and smells. The shop was so clean and the food was really tasty. Their food had so many flavours and it was overall amazing. Lovely shop you should definitely visit.

Inhaled the desserts within a few minutes. Absolute Banger of a meal. Would recommend

The food is delicious and the service is great.There was no reasons to complain at the staff members and they were all perfect. I highly recommend this place.

We went to Sweetbox today for desserts, first we were absolutely amazed at the menu soo many choices available which made choosing the desserts very hard. We tried a variety of different ones. A shake, waffles, cookie dough, mochi, chocolate kebab and ice cream rolls. It was all soo scrumptious and beautifully presented we were astounded. We have tried a few other places on City Road but Sweetbox by far is the best and definitely very fairly priced, we will definitely be making lots more trips in the holidays. The staff were all very polite and friendly and nothing was to to much for them, the desserts were all served together in quick time. The decor is so cute they even have a little selfie area for beautiful snaps. Thank you so much. We will see you again very soon 😍

This place was absolutely outstanding the combinations of flavours and impeccable service was second to none 5/5 stars must visit dessert shop

The ice cream is so great. The sweet flavours really compliment the creaminess of the cream. I would recommend tbh.

The chocolate kebabs are to die for they are out of this world!! The rest of the desserts are a hit! Definitely would recommend!!!

Exquisite, awesome and stunning desserts!! We had an end of term treat with the colleagues at Sweetbox, 20 of us altogether. Staff were very accommodating. Gorgeous atmosphere. Amazing feedback from everyone. They made our last day very special & memorable. Will definitely come back with the family.

Amazing dessert , Have many different flavours of ice creams and waffles are on point and staff were very friendly. Highly recommend!!

Amazing place to go and enjoy some dessert love the decor and the environment is really friendly recommend to pay a visit !!!

The food arrived much quicker than usual which is really good! Not had from guys in a while but had a good order today, the ice cream role seems smaller then it used to be though? Although still nice. Milkshakes are tasty.

I had to wait 45 mins for a milkshake and was watery as anything and wasn’t the right chocolate

Food was cold ,they didn’t deliver the items we payed for , way overpriced

Everything falling apart not packed well when I’ve said enough times.

I always order from this place over kaspa but tonight was the worse desert I’ve had from yourself , The food was just slapped in the boxes there was an ferrero milkshake was missing the pancake was cold

Everything is halaal that's the best part...ordered a triple choc fudge cake with scoop of ice cream but wasn't happy with the taste n texture of cake...

I had a milkshake recently and it was super delicious which was a proper thick shake. I highly recommend Sweetbox to anyone who is craving for milkshakes.

Nice place with tasty desserts. Loved it!

Cookie dough was huge and lovely and warm! The kebab took me a little by surprise- I thought it was going to be warm but it was cold phoned the restaurant and it is a cold dessert I personally prefer warm desserts but the staff were amazing and explained why it couldn’t be warm, was still real nice tho! Will definitely order again! The staff were real friendly when I called up

Normally I order on just eat and the food always tastes amazing. I visited the restaurant today with my family, everyone really enjoyed the foods specially the kids and also the place look amazing, the decor and the service from the friendly staff was all top quality. Will definitely be back. Cheers

Not even worth a star! Decoration of outside and inside the store looked great. Me and my husband ordered two sundaes, after charging the card and accepting the order we were THEN told that the sundaes we wanted are not available, we then chose two different sundaes, and AGAIN were told those sundaes were not available. When we finally were able to get a sundae that was available (keeping in mind, we had to swap ice cream flavours because hardly any flavours were available). When the sundaes were served, the ice cream tasted like cheap corner shop ice cream, not worth £1. And we were served dirty spoons (dry old chocolate smears, and spots). My husband took the spoons and showed the woman and her response was "we are waiting for new ones to arrive, sometimes we cannot get everything off the spoons". Overall 0 stars, and will NEVER go back there.

The food is so delicious and the service also great here. Never had any reason to complain of a thing as the staffs are so friendly and helpful. Such a lovely place. ❤️

This place is absolutely awesome, I thought the chocolate cake was perfection but the waffles are outstanding, not to mention the milkshakes they are a delight definitely ordering from this place every time my sweet tooth arises keep doing the amazing work you do guys 5 stars ⭐️

Very tasty food, very nicely packaged. All around great

Driver was very rude when delivering

Honestly I ordered dessert from allot of places in cardiff and this place by far is the best one

Portion size of cake and sundae were good as was pick and mix only down side was hot chocolate which was only 2/3rd full, would order desserts again but would not order hot drinks.

Two awesome staff !!! Good desert 🤩

They mixed up my delivery and when called to tell them about it and to find out where my order was they was very rude and tried to blame it on us saying we picked up the wrong order from the driver

Foods always good but You didn’t give me any straws for my milkshakes? So we’re eating them with spoons fumimg

Restaurant had stated the food was delivered way before it actually was.

Food came 20mins later than est delivery, but all the ice cream frozen, milkshakes still fresh and crepes and pancakes still warm and everything tasted banging to be fair.