Zizzi - Belfast in Belfast

Terrible experience! Three of us, one an Italian friend visiting from Italy, dined early on Saturday evening in Belfast Zizzi. On arrival we ordered drinks, 2 bottles of sparkling water & an Americano coffee. Bottled water arrived but 5-10 minutes passed & no coffee. Eventually caught the attention of staff & they brought the coffee. Cutlery was dirty and staff called to replace it. 2 starters were brought together but there was another 5 minute wait for the 3rd (prawns). Mains arrived together but one wasn't cooked and was sent back. Offer of a replacement was declined. On the spectrum of dining, this is more like a 'Transport cafe'. (Apologies to all the 'Transport cafe' owners). We wouldn't recommend it and won't go again.

Arrived at 5.15 waiter took our drinks order as we were deciding what to have which arrived around 10 minutes later, next my grandfather ordered a pizza and myself and mother ordered 2 pasta dishes, my grandfather received his pizza within around 15 mins it was lukewarm at best, about 30 minutes went by called the waiter he said they were backed up and gave us free drink and said should receive it soon, another 20 minutes went by my mother's pasta dish arrived which was stone cold and had to be sent back waiter apologised and ten minutes later it was brought back after most likely being microwaved, still no sign of mine, i finally received mine at 6.50 nearly 2 hours later i had also advised we had to be at the sse for 7.30 and when it did arrive it was very bland, we had the 2 pasta dishes taken off the bill, for an authentic Italian restaurant the food definitely was not up to scratch, definitely would not return, i will say the waiter was very polite and apologetic.

Not really impressed...my pasta was like warm..and they only accept card and you will be asked for a tip included with payment..I personally always tip IF service and food is great but we are not living a country where a tip is expected regardless..so I will not be back as I've tasted hotter food and better service elsewhere in Victoria Square

We booked zizzi for an evening meal at 8:15.. got seated at 8:30 and ordered our food. We got our drinks and we’re waiting eagerly on our food. About 40 minutes passed and our starters still hadn’t arrived and we noticed people that were seated after us had already got their food. We got the waiters attention hoping to solve the problem. By 9:50 we still hadn’t got our starters!! We noticed a few other people were having the same issues as us. Eventually after an hour and a half of waiting we got our starters and mains and received an apology from staff. The starter was not as described on the menu unfortunately either. We understand it was a busy night and and there were only around three chefs but an hour and half of a wait quite ridiculous in my opinion!

We went to Zuzzi's due to it having gluten free choices on their Internet menu. However when we were seated, the waitress gave me a (roughly) 40 page document with all the allergens in for all the dishes instead of a GF menu. Consequently I had to go back to the Internet to order my food. My food came (hot but served on a cold plate). My daughter's food arrived completely wrong (meat dish served to a vegetarian). By the time her food came, mine was cold. Staff were not friendly and we couldn't wait to get out.

Was at W5 with grandson and his friend and popped in here for lunch. Ordered 3 cokes and a latte first..2 cokes arrive and the latte. Kids order pizza each with chips . I scanned qr code on napkin and won free garlic bread..I ordered it as well as pizza. All pizzas arrive, no chips no garlic bread no 3rd coke. Had to ask for coke and chips. By the time chips arrive kids had finished pizza . They had to wait forever on their dessert. Dunno what ever happened to garlic bread. Very very slow service with staff who clearly don't listen. A family sat at next table and waited for over 20 mins and noone took their order..they left. Definitely will NOT be returning here. Even though food is nice, the service is awful.

So, while all my friends got a great experience, I however did not. I ordered a small portion of calamari for a starter and it never arrived while everyone else got theirs. Even when the starters came out and the server asked who got Calamari, i said one here and one there as my friend ordered the same. Just got a nod expecting it to come soon. Never did. Secondly came my main, while most got their pizza's which I tasted (delicious!) I got the £17 truffle carbonara and there was three problems with this dish. One, it was cold, but being the socially awkward individual I am and already having missed a starter, I didn't complain, just ate what I could. Secondly... where was the pasta? The portion was so small I would've assumed it was a £5 worth. Thirdly, that pancetta on top was hard and inedible... The only other person at my table who got pasta agreed it wasn't worth a Fiver let alone £17. Don't get me wrong, I tasted a bit of others starters and the pizzas, which were amazing, but I got the short end. Finally, the desert came and I got a brownie sunday or something along those lines and it was decent, best course I had. However its all shoved into a tiny martini glass which means they don't give you much.

One of my worst dining experiences. Staff were more interested in serving themselves food than serving customers. When we were finally served and the food arrived it was cold and not nice! Would not recommend!!

From the beginning the service was terrible, as the man at the door was not welcoming. Part of our meal never arrived despite us being told that it would be there in 5 minutes, and no staff came to check on us so that we could check or order more drinks. At the end the waiter was apologetic and gave us the missing food in a takeaway box, but I spotted him picking things off the food with his hands.

This was an unexpected delight from end to end.Food was superb...delicious and prepared to perfection.You would not get better Italian food in Italy!Service was on point and pricing very fair.Restaurant was spacious and had a wonderful feel to it.We will return.

Where to start... Food was okay for what it was. Ordered a number of dishes throughout our party but when they arrived they didnt match what what was described on the menu. They did cater for allergens but knowledge of cross contamination needs addressed urgently after a few suspect comments from front of house. As for the service, dreadful. Didn't seem to have any organisation or leadership. Someone who i think was supposed to be "manager" on the day preferred to stay behind the bar rather than dealing with the mass queue building up at the front door and checking on the seated customers whos heads were also going for a dander while joining the long wait for drinks and food . Wouldn't be back.

We've been to Zizi's twice before but havent been for a while, we have always enjoyed the experience. Tonight we ordered the 6 layer lasagne and rosemary salted chips and found the portion sizes disappointing, especially the chips. There was only a dozen chips at most in the little cups and at a cost of £4.55 per portion, were a total rip off. The meal for 2 including 2 cokes cost £47 which was way overpriced. Unfortunately we wont be back.

From squeezing 7 people onto what I could only see appropriate as a 4 top and being told “its the only table we have” - even though there was still availability for a booking of 7 at the same time (yes - I checked when we sat down) - the half empty restaurant was also a clue that the guy had been trying to pull the wool over our eyes 👀 To what I can only describe as a chef version of if you were to order Fred Durst from wish - aside from his lack lustre approach to work, for the majority of our meal I was able to watch him move between eating little cubes of cheese, to then having to pick them out of his teeth (not ideal for an open kitchen) to then disappearing out the back with the slight of hand pulling his phone out of his back pocket. The service was slow and the staff disinterested. All in all, a shame - because the food was actually decent. Shout out to everyone working hard in the kitchen - with the acception of the only one in chef whites. To be honest, I had wroteen this half way through the meal and the “experience” just got worse. The guy dressed as a chef disappeared, assume to do the rota and one ofntje floor staff had to move to do desserts. The restaurant floor was a shambles and could tell how frustrated other people were getting. Huge wait for cutlery for everyone (buy more forks) desserts were complete - brownies missing from brownie sundae. Overall a really awful experience.

Went to Zizzis today and got a pepperoni pizza, it tasted like greasy cardboard and it was super overpriced which was quite disappointing as the decor and staff were lovely.

This is a great spot for a casual, delicious gluten free dinner. We both had the most wonderful pizza ever. Nothing was too much bother to the fantastic staff . The cocktails were delicious and the food was absolutely amazing. Thank you so much for everything. We will be back next time we're in Belfast.