Zizzi - Belfast Odyssey in Belfast

I ordered spaghetti pomodoro and received luke warm spaghetti with seemingly heated through, chopped tomatoes served on top with a single basil leaf and a chunk of mozzarella. No oil, onion, garlic. There was nothing "unctuous" about this sauce. I even had to ask for a spoon to eat it with (felt an exotic thing to do)! Any self respecting Italian establishment would laugh themselves silly at this. Overall it tasted watery and uncooked. I also had just a small sparkling water and a teeny coffee (served in a pyrex beaker within a beaker to give the illusion it was bigger). THAT was annoying. No handle on the vessel so the server's hand went where my lips later had to. Not good. Plonked down with a pile of saucers, leaving us to assemble. We chose the venue as a central location to allow friends to meet up but honestly by the time I factored in my parking fee/ tip the experience cost me way too much. Btw I watched the desserts being served to other diners and was thankful we'd decided to skip. Teeny metal dishes with miniature ice cream balls and a pair of again miniature cones balanced on top. It actually made me laugh. They looked like dolls house dishes. It was also a "no cash" establishment which is difficult for a group payment. If I have to dine at this location again, I'd definitely pick somewhere else to eat. I won't be back as it represented poor value and a low quality of food.

Food was ok. But warned on arrival that they won’t accept cash as payment . Excuse me ?. You will not accept cash . ?. What is the world coming to ?. Will never return . What a stupid policy

I am absolutely shocked at some of the poor reviews for this restaurant. On a recent visit the food was excellent and the service was too. Lovely surroundings. I write this as someone who has high expectations when paying high prices to eat out. I definitely recommend this place based on my experience and would return again.

The wait and service of this place was horrendous and unacceptable. We waited approximately 45 minutes for a table. Can't really blame restaurant for this as we hadn't booked. Anyway once seated drinks and starters took quite a while. Most enjoyed starters. Meatballs and olives liked. Calamares was very bland. Kids bread was hard as a rock. We had a significant wait for main. On arrival our starter dishes hadn't even been collected which the waitress even acknowledged. Main was OK. Pizzas quite nice and mussels although olives on pizza were an awful taste and daughter found mozzarella very stringy to which she actually chocked on it. We only ordered kids dessert as it was part of menu but received 2 instead of advertised 3 cones and no marshmallows for decoration as per menu. No sign of mini hot chocolate either. Needless to say we won't be back

Took an hour and 20 mins to get our food. We had small children with us, so unacceptable to keep us waiting this long! Managers attitude was disgraceful, felt like she didn’t care about customers. There was another member of female staff who was very apologetic pity the manager can’t learn from her.

We went to lunch here during a visit to W5. Front of house wasn’t very accommodating, we didn’t feel very welcome. Should have been a good indicator of what was to come. Took our order, we waited 1.20 minutes by this point the children were past it and it was a very long lunch. Staff did apologise. Food was nice, not out of this world but nice, slightly over priced in my opinion. Decor is lovely. Didn’t seem to be a baby changing toilet, I changed my 4 month baby and toddler on my knee in the toilet. (Something I hate doing) I didn’t ask the staff if there was one, so it could have been located some where else in the restaurant, but it wasn’t in the main toilet area. We got some compensation for the latest in our food. Wouldn’t want to put anyone off going but we wouldn’t return.

Where do I start. I went in to book a table for later that day and I was told by the lady on the front of house that the booking system was closed for the day due to Events being on and it was walk ins only. We attended later that day to be told that the restaurant was fully booked. After a discussion with the front of the house they gave us a table. After looking through the menu the lady came to take our order . We asked for a prawn starter to be told sorry no prawns. We then asked for a calamari starter to be told sorry no. We then asked for the prawn linguine and again said sorry it's not available. We tried to order a glass of merlot again. We tried to order a Fizzy orange juice and again said sorry none available. We ended up having to ask for what was available. Then to be hit with a bill of £93 for a very disappointing meal, the pasta was over cooked and chicken in it appeared to be heated in the microwave. Won't be returning.

Customer service was great, really lovely staff and the restaurant decor was really nice and cosy. The food however you could make at home for a quarter of the price. Pasta was sticky, portion sizes really small and £17 for a mediocre bowl of pasta is a joke! Watched my food sit and go cold for a least 20 minute, not even under a food lamp to keep it hot. The food is so under seasoned and there was no salt and pepper on the table. A glass of Coke Zero is £4.25. Catch yourself on Zizzi. So disappointing!

Very poor service. Terrible service! Had to send food back. Restaurant missing lots of ingredients, had to change my option several times due no ingredients! Don’t go there!

Poor and super slow service. I have been to two different zizi restaurants and twice the service is so slow. Not sure if it's a shortage of staff and the waiters/waitress are overwhelmed but I won't be back. We reserved a table and got told there was no reservation although we showed the confirmation on our phone. Got seated and waited over 45 mins for mains. We had 3 kids with us who were getting really hungry and agitated so had to ask where our food was twice. While we were waiting the waiter who took our order came over and asked what we wanted for dessert to which we replied we still haven't even got our mains yet! Rushed our food which was alright. Then it seemed to be an issue that we wanted to pay by cash and not card! Wouldn't waste my time or money in the place again

Where to begin. Started well, arrived at 350, 10 mins early for reservation and seated immediately in nearly empty restaurant. Great. Then waited 20 mins for order to be taken. Starters arrived after 15 mins and were tasty. Then it all went downhill from there. At 5pm I had to ask when I would get my mains the server looked at me with a blank stare and "I'll check now". They arrived 5 mins later so obviously our ticket had been misplaced. Was attending another event at 6 so had to rush mains. While tasty wasn't able to enjoy as conscious of needing to leave very soon. When it came to pay the bill I queried if there would be any reduction in the bill because of this and the server LAUGHED at me and said "I don't think you deserve anything". How on earth is this an acceptable way to speak to anyone in a customer service job? I definitely won't be back.

average bland food at best. very poor service and had to send my meal back. and to compound it all the manager actually argued with me about sending the meal back. it was actually amusing if truth be told. i wouldnt be rushing back. there are so many better restaurants nearby. give it a miss

Hadn’t booked, just popped in after visiting Titanic Belfast. Service was initially slow but it was busy, food was lovely, I had chicken pasta and husband had the meatballs, delicious, hot and well presented. Asked for garlic bread to be served with main, not a problem and again very nice

I’d say a comedy of errors but it quickly became unfunny. From fixating on a non-existent allergy, to a smoky kitchen fire, and one very late meal of four. There’s plenty more to add to this disaster but time is precious and enough has been wasted by merely visiting. Meals were dry, service was patchy, restaurant was dirty and customers seemed dissatisfied and uncomfortable. Never visited a Zizzi like it and will probably never visit another now. Total disaster of a meal …. Oh And since when do prawns get strung high above a prawn pasta dish on some sort of swinging suspended hook? Weirdly unnecessary. Thanks Zizzi but I’ll opt out of any other visits to your restaurant.

Booked in here for something to eat after bowling. Once seated (we asked for an alternative table after initially being placed between the till and the food service area), everything was pretty slick. Very good friendly service and very good pizza indeed. I suppose we are all paying more to eat out now, but the price was comparable with other pizza places near where we live- and the pizzas in Zizzi were a whole lot better!

Amazing and really delicious food! Great and attentive service from our waiter Konstantinos! Really nicely decorated restaurant as well !

We dined here yesterday, and we had an absolute blast enjoying the delicious food and the fantastic atmosphere! The service was out of this world, thanks to Constantine, who is an absolute legend. This guy should be leading seminars on how it's done. He made...

Walked in without a reservation and were immediately greeted and sat by Konstantinos. We were given water straight away and he came by quickly to take our drinks order. We ordered and the food came out quickly the portion sizes were great when we compared...

Impromptu visit for lunch after a trip to W5. Chaotic service. Kids starters missed, they were eventually served after the main course.....one of the orders were wrong but by this stage we just wanted to leave. Extremely small pasta portion for the price and very...

Visited W5 today 2 adults 2 kids looking for some nice food middle of our day came across Zizzi menu looked amazing! Booked table online for 20 minutes time! Great experience of this fab restaurant great childrens menu kids loved the food and Pizza and...

Awful experience, wish I had read tripadvisor reviews before going. The most delayed service I’ve ever experienced. Waited 40 minutes on kids ice cream that we asked 4 times for. Waiters clueless, snails move faster. Place needs a good clean top bathrooms awful, floors covered...

Terrible. Booked a table months ago - reservation couldn’t be found and they wanted to seat us outside ( in the corridor of the shopping centre basically ) I had the screenshot of the rez and eventually a table was cleaned and given to us....

Horrible service. Waited 20 mins to be seated even though we had booked. Long wait to take order. Long wait to pay. Whole experience was drawn out and with two young kids this is not handy for anyone involved - including other diners. Would not...

We popped into an empty zizzi for dinner. There were 8 people in the restaurant and we were told they were unable to seat us for an hour. On a bank holiday Monday at dinner time with an empty restaurant and unable to seat us....

Took about 10/15 minutes to seat us - they weren't very busy!! Then a further 15/20 minutes to take our order. We were a table of 7, and when they came they said they had something ordered for us already and read an order for...

Pizza had very little toppings... It was basically pizza base with sauce. When highlighted was told that was the serving 🙈 Server cleaned the table beside us and brushed all the crumbs onto the chairs for the next customers. Shocking. Desert was 3 scoops of...

I would have given the review 4 stars, if it hadn’t been for the shock of the bill. Everybody I’ve spoken to about it is completely shocked. 3 pizzas, 1 child pizza and 3 coke came to £73. They were very tasty but all we...

Visited with grandchildren. Very slow, food delivered in a random order. One order not delivered until we were leaving in disgust. Children’s pasta looked dry. Avoid at all costs

Nipped in for lunch when visiting W5, 4 adults and 2 children. We were told on arrival that they were short staffed and it would be 10/15 minutes until we could order and we were happy to wait. We ordered and drinks and kids starter...

We went as a group for a family meal and were disappointed with the service we received. Firstly, the strawberry daiquiris were not strawberry daiquiris as they were just a lot of vodka with no slush elements or ice included. For the price they charged...

I had Gluten Free 3 meat pizza with harissa chicken, the base was well cooked, nice crust, satusfied

Brilliant experience throughout. Food was top notch, very tasty and we didn’t have to wait. Niamh our server was a gem. Very helpful and friendly, couldn’t do enough for us. We will definitely be back, both because of the food and also because of the...

Really enjoyed my visit to the new Zizzi in Belfast Odyssey Centre. Great menu, food was delicious and staff were very friendly.