Zizzi - Belfast Odyssey in Belfast

Pizza itself is good Quality but was delivered cold. Disappointing with the delivery service the pizzas are simply cold.

We are in a hotel and didn’t receive a fork to eat spaghetti with. Or napkins

Form the second we walked in, nothing was any trouble! They were really busy but accommodated us quickly. We were told food would be around a 40 minute wait, which we were more than happy with, but it arrived within 15 minutes to our delight. There was one particular gentleman that was very attentive and an absolute credit to the company - I forgot to get his name, sadly! We were there on Friday 25th around 12.30pm and he was wearing a blue shirt. Would definitely recommend this place - 10 out of 10!

Were almost charged double for Coke Zeros because we asked for large rather than being explained that there was no large so instead got charged £14 for 2 Cokes in a pint glass . Thankfully they took off bill but normally I’d not be one to speak off and those who don’t check bills can be caught out

We waited quite some time to get seated, there were at least 5 free tables that we could see. Once we got seated we then waited a very long time to get served, the waitress served families that arrived after us, who got starters before we even got drinks. We waited again for food to arrive to the point where we had to ask where it was. The girl said she'd check and came back immediately with our food that had obviously been sat somewhere for some time as It was cold. Not a good experience, won't be back.

Lovely food and good customer service but could someone please try cleaning floor of the previous customers food!

originally said 25 mins, ended up taking 1hour 25mins, I rang the restaurant and they had told me that driver had picked it up ages ago and should have already dropped it off. The driver arrived 35 mins later, food was stone cold. I had to reheat the pizza, garlic bread and spaghetti. The carbonara was completely stuck together so I could not eat it (even after trying to reheat) so that had to be thrown out. I am extremely disappointed, as I have ate from this restaurant often, multiple times.

Food was fresh and very nice, staff were very friendly, only issue was not being able to pay cash.

We just came in for a tea. We waited about 15 minutes to get the tea, when it came it was half a pot, not hot enough and the cups were not clean. The music is intrusive. Very hard to get the staff's attention. They all have a very practice way of walking around without looking at anyone. 6:60 for two teas.

That experience altogether with food, pricing and service

I promised to leave a good review so here it is!!! Despite being at Zizzi 1hr 45mins before a show, it was queued waaaaaay out the door. After clock-watching for too long and knowing that we would be inhaling our food (assuming we even got a table!), we decided to order via click and collect on their website! The food was ready before the allocated time slot. The staff were fantastic. And the pizzas were really good. I went for the pinola - yum 😋 Would love to come back when it's quieter and try some pasta. They have an extensive menu and various veggie options. Thank you!!!! 🤩

Lovely thank you for some tasty food

Unfortunately had to hand pizza back as it was cold. Ate her many times and normally food is really good.

Waitress Nikita was so helpful and efficient thank you

Fantastic fresh and plentiful food with great service by Craig and colleagues. Thank you!

Had a lovely meal , along with an amazing server I think called Nikita she was so friendly

Really nice experience Nikita was really nice and friendly

Literally watched a chef throw a bit of lasagna in the microwave after I ordered. Obviously tasted of microwave standard, they boast a 6 layer lasagna... Every layer just being tomato sauce with no beef. Poor. Extremely poor.

Great value, great atmosphere and super service. We were really well looked after by Roberta. It's a great venue for kids and families. I was there with my 3 young kids and the kids menu was great value. The colours and pens provided by the restaurant were a great distraction. Thanks for looking after us so well. We will be back!

3rd and not our final time coming to this restaurant our server was the absolute most outstanding helpful server better still the whole staff on shift and management on shift of Friday 27th march at 19:00 was amazing from being welcomed in and leaving staff where just amazing no words for them thank you Zizzi team at Odyssey pavilion.

Shocking. We waited an hour and 15 minutes for our food. We waiting 40 minutes for our drinks. My teetotal wife was served an alcoholic drink. Pizzas are okay but definitely not worth £19, pretty soggy and not much flavour. Our pizza came out cold as well. Very disappointed. The staff were friendly enough though and the garlic bombe was a great starter so there's potential there. But we ended up missing our reservation with the long wait.

Food delicious just wished plates had been warm

Was at W5 yesterday and took the kids in after for some Pizza. Food was brilliant. Our server, Nikita, was excellent.

Very nice food, great desserts.

Our meal was exquisite and Rosie was great. She made sure we were well looked after and made our experience great.

Abby was an excellent server and waitress, who accommodated ourselves and a very busy restaurant. She timed her interactions well and ensured our experience was excellent.

Our server Roberta was brilliant, couldn’t recommend this place enough the food is lovely

Amazing place for food and wine. Service was great and my server rosie was brilliant. She checked up on us a few times and was just wonderful

Such a nice place to get something to eat in. The waiters are very helpful and friendly. The mushroom risotto was amazing. With a chicken skew as an add on. The garlic bread was so tasty.

Stopped in before going to the cinema. They had gluten free pizzas, which was the best I've come across yet! So tasty and cooked to perfection. 1 person manning the floor and he did a great job and was very quick.

A wonderful lunch after a visit to Titanic and crazy golf. Military and Rachel were fantastic and served us delicious food.

Shockingly bad... 15 minutes for a table grand no issues with waiting, 25 minutes for an order to be taken even for drinks currently 40 mins waiting on drinks to arrive still no starters. Shocking staff have no idea, no system chaos

We went to Zizz's at SSE Arena before Giants game, booked a table as they are always busy and pleased to say Roberta was there straight away to show us to our table and then Grace was our waitress for the evening. 2 Adults & 2 Children age 8, we had a great wee time, service was the best, Grace looked after our every whim, food was delicious, but we still left room for dessert, great experience pre Giants game, neice & nephew loved it, definitely will be back 👍

Lovely food and drinks we enjoyed our DINNER

Went on a none event nice. We’re told they only had one chef on before being seated and food may be a wait, food came out quickly and was excellent and warm. Staff were helpful and did an excellent job. I had the sticky pig pizza which was great and too big for me. Really enjoy the night.

We visited zizzis on wed before a belfast giants match, place was queued out the door! Staff kept the queue moving reallt quickly and even let us look at the menu before we got seated! After being seated we had our food within 5/10 mins, amazing when youre in a rush!!! Staff were all so lovely even when rushed off their feets and bronagh especially was so lovely and sweet when serving us, 10/10 service xxx

Very welcoming manager and staff. High quality service and excellent food.

The food is good- but nothing special. The service is great but the staff always seem so overwhelmed (I actually feel quite bad for them). The prices are pretty steep which is disappointing but food tastes great and so many options!

Ruberta was wonderful food was amazing

We visited for dinner, we didn't have a booking but seated fairly quick, they put us in a cramped table with the couple beside us basically on our knee! We waited for 40 minutes and didn't even have our drinks order taken until a member of staff came over and my friend lifted her menu to try get their attention.. another 30 mins went by and our starters finally arrived..still no drinks. The starters were bland and stone cold. As we were eating our starters our mains arrived. The mains were questionable to put it lightly, service was shocking and for a bill of £62, it was a horrible experience

The service workers are extremely rude and they think they are superior. Extremely unpolite behaviours with sulky faces like they are forced to work there. Company must review its workers attitudes.

I can’t comment on the food quality as it never arrived! Food ordered at 19:30 with estimated delivery around 20:10. It is currently 22:35. The order is marked as delivered which is untrue and the delivered time keeps being pushed out!

Really poor experience. Service was slow, we were waiting to be seated for a while and the people behind us actually went elsewhere. Childs main arrived before her starter. The calamari was awful and they informed us after that we couldn’t use a voucher as it was an “events” day. No event on while were there, the I’ve hockey wasn’t starting for another 6 hours!! Now I’m left with a voucher and no interesting in returning due to poor service and the food not being great.

Amazing food and great service! Good prices ! Highly recommended

Only awarded 1 star as it isn't possible to give none. What a disaster from the beginning. On entering the restaurant (Odyssey Place) I waited at least 10 mintues before being acknowledged by a member of staff. This wasn't from a lack of being noticed nor from the staff being run off their feet, I know they saw me. It took a young girl coming in to start her shift to actually come and give me the time of day. We were a party of 13, made up of 4 families. When we eventually got to our tables we ordered some water and juice for the kids, 20 minutes later this still hadn't arrived. We had to ask for colouring pencils for the kids to colour their menus, we received one small pot between 7 children. The girl taking our order was lovely and very obliging. We asked could we order the different tables separately as some of us had Blue Light cards and wanted to avail of the 30% discount. She said this wasn't a problem and took four separate orders. A short time later a woman arrived at our table to inform us we couldn't use our discount as we were one order. We told her we had put four separate orders in as we knew the discount couldn't be used for large parties. We each had our own table numbers and the waitress taking the order had noted this. The woman, who I can only assume was the manager, ill-trained and severely lacking in interpersonal skills, insisted this couldn't be done and that we had to pay the service fees. We told her to separate our tables if this was to be an issue, she refused. She then started threatening 'terms and conditions' at us, which we had pre-read and were fully aware of. At this point we stated our previous concerns, the long wait to be seated, the fact our drinks still hadn't arrived...etc.) The manager was extremely unprofessional and rude. We were left with no option but to leave the restaurant. I should add, we were already apprehensive about dining here as we had heard nothing but negative reviews, but wanted to give it a chance anyways. We will never be back. How in 2025 are basic customer service skills so lacking?? The only two members of staff who showed any hospitality awareness were the young girl who set up our tables and the girl who happily took our separate orders, both of whom were so confused as to why we were leaving as they were happy to accommodate us. Seems the manager is most definitely the weakest link.

First and last time here, 1 star for service but the food was bland , tasteless and so not worth the price. Baffled how so many ppl are rating this a 5 star experience...

Beautiful service from Grace, lots of yummy food and great price for what we had highly recommend

Fab pizza, great selection of dishes… super service and Sean on fire 🔥 with service. Thank you and will be back 👌

Grace served us, she was very friendly and polite and the food was quick and tasty even with a full restaurant before a show.

Grace served us this evening and was a great host.

Customer service was fantastic, everything you could have asked for and more, food on the other hand rather disappointing coming out bland and leaving the experience quite disappointing

We were served by Grace & Charlotte who looked after everything we needed. They were great and very attentive. The food was quick and very flavoursome. Unfortunately didn't have peroni on draft but not a big deal as they had bottles. Thanks

My family and I had the best lunch since we moved in Ireland! Roberta and her team took great care of us. Best risotto, amazing light pizza, and finally, a healthy kids menu! We will definitely come back! Grazie!

Food is gorgeous, will definitely be back. Roberta, the manager is lovely. Our 2nd time here within a month and will definitely be back.

Food was really tasty, nice ambience and friendly staff. Roberta was attentive and helpful even during a busy service.

Roberta was a great hostess, the food was great

Roberta was an excellent host thank you so much

Excellent food, fantastic service from Grace, would definitely recommend

Very understaffed 4th Jan 2025 5pm. Stood in queue for 30+mins before getting table. Got mains delivered at 5:50ish, once finished I was hoping to get dessert, waiters and waitresses avoided eye contact and left us staring at empty plates for 20+ mins. Finally stopped a waitress and asked if I could get a dessert menu to which she obliged and then 15 more mins passed with again nobody willing to clear the table or ask if everything was ok. We got our coats, paid for our mains (which were nice) and left to get dessert elsewhere.

Great experience, top class service by Kate. Good served promptly & good quality 💞

Probably not actually the restaurants fault but the food arrived cold (always does on just eat now) and the pizza was stuck to the lid of the box. Just eat refused to refund anything even with a picture provided. Shockingly bad service. If I were a business on here I’d try using a different service that actually values the customers.

We visited at 2.30 pm so only a few people there hence 4 stars for atmosphere. It was still good. The young man who served us was pleasant and gave us us info about where to visit.

Roberta was very helpful and she was very 5 star service and chef was Low-key cool

Very good time in zizzi Roberta was very helpful and polite Chef was also funny

Had our works Christmas lunch here yesterday. Food was delicious and enjoyed by everyone. Our lovely friendly waiter Sean couldn't have been more helpful. We had a lovely relaxed, fun time aided by some lovely cocktails!

Roberta and the team where amazing, attentive helpful and very friendly

Staff was nice and friendly during an event at the sse. The food was not quite upto scratch as my garlic bread came out and I’ve tasted better cooked dough as the bread could’ve been doing with atleast 10 minutes longer. The main course was lasagna and I don’t think garfield himself would have took another bite out of that filth they sell as 6 layer lasgana. Fries were nice tho.

I am in Belfast for the weekend with my daughter at different events at the Odessey. On both days the team at Zibbis & Sean in particular looked after us extremely well, and we're most considerate to what my daughter needed. They really enhanced our visit, and the food was really tasty! Definitely recommend. Thanks guys!

Food was definitely worth the wait. Staff were very accommodating and cautious of any food allergies and intolerances. The food was fresh, tasty and some of the nicest pizza in Belfast.

The food was amazing and we will definitely be back. Thank you to our waiter Shaun recommending dishes and delivering exceptional service.

Beautiful arancini and bruschetta and James, Grace and Roberta provided excellent customer service and were extremely accommodating and ensured that our every need was served. Gorgeous restaurant, people and food with a warm, ambient environment. Will definitely be coming back!

We had a lovely meal at the Zizzi in the Odyssey. Food was great, James was brilliant and the atmosphere was really cosy and welcoming. Would definitely recommend.

Few customers in ( 4 maybe 5), order and wait for food over 30 minutes. Food was cold . Payed for them and discover they kept the 10% of tip without asking...never again

We went to get lunch last week and I highly recommend going. The service was great, very attentive, friendly and generally lovely members of staff (shout out to Sean M for being amazing!). Good atmosphere with fantastic food, highly recommend the garlic bread!

My first time in Zizzi. Beautiful food and amazing hospitality provided by great staff. James and Bronagh were so welcoming, attentive and helped make the whole night a brilliant experience. Will definitely be back👌

Lovely staff, speedy service & good quality food

It’s the staff that made this such a pleasant evening. The food was excellent, but the girls were great and really made this such an enjoyable evening. Thank you to Kate, Susanna and Rachel .(I hope i have the names right).

Had a lovely time with the new Christmas menu after seeing Wicked- the food and cocktails were stunning and we'll be back to try others as well. Roberta was our server and she was brilliant. Loved our visit.

Warm, friendly service, great food and good atmosphere

We thoroughly enjoyed our family lunch at ZIZI odyssey today. Our waitresses Roberta & Rachel were very attentive and helpful and the food was delicious. We would highly recommend this restaurant

First time customers, food was great but service was really great (Conor and one of the female servers). Very efficient, hard working staff who were turning tables very quickly but with no compromise in service. We will be back.

Wine measure was short but manager insisted I was lying

My parents came over for holidays. We had nice visit in Titanic Museum, then we had nice walk after and got a bit hungry. We stopped at ZiZi restaurant to have some food. We have been warmly greeted by very friendly and efficient staff member name Shone(I hope i spelled it right). Shone and other female staff waitress looked after us and made sure we are happy. Pizza was fresh and nice, coffee and teas were nice aswell. We walked out full and happy. I can say we had great experience. I would definitely be back again 😊👍🏼

Party of 10. Service and food was excellent. Sean and another host were excellent. Will definitely be back.

Justyna and Sean were great, lovely experience👏⭐️

Exceptional value for money, cheerful host, first class service and most importantly exquisite food especially the king prawn piccante 👌

Such an amazing atmosphere and loved the food 10/10

Visited last night. The food was ok, but God the service was shockingly poor. Told it wouldn't be long by a blonde haired woman at the door, must have been waiting 20/30minutes for a table, when we were seated there were at least 5 free areas free, they just hadn't been cleared and setup for new customers. Ordered food and drinks, had to ask 3 different people for the drink order before they arrived. Food was ok, but due to the service would recommend trying nandos or five guys instead. Clearly not enough staff on the floor

Grace was very helpful and went above and beyond

The food was really lovely for everyone in my family of 4! Grace served us, she was so attentive and helpful. Highly recommend.

Zizzi’s is a really fantastic place to eat, with a delicious menu for both adults and children. The service is wonderful, with very welcoming and friendly staff. I would like to mention Sean and Bronagh in particular, as they were very helpful during our visit and made sure we had everything we could need. There is also a really lovely and relaxed atmosphere. I would definitely recommend this place and hope to be back again soon.

Great Restaurant with good food and friendly staff

Tasha was a delight she was very helpful and patient with us. I would recommend going here for a bite to eat. Atmosphere was lovely and welcoming me and my partner had an amazing time. Thank you tasha :) x

Absolutely stunning atmosphere totally out of this world! Grace was a legend!! being consistent with me and my partner, always checking in on us to see if we needed anything else. I think Grace was very kind and respectful to us and it was amazing to have her as a waitress, she is one of a kind! 10/10 would totally recommend coming here

Tasha was a great waitress As was the man in the checked shirt with glasses and dark hair- didn’t get his name

Food was very tasty service was excellent and Roberta was so pleasant .Will be back soon

Ate here tonight for the first time. Food was lovely and the service from Tasha was excellent.

Came here for a family get together. Pizza's were lovely! Also had great service from our server Dan. Definitely would recommend.

The manager Roberta runs a really good restaurant, in fact she manages both Zizzi’s in Belfast to a very high standard. The staff are polite, attentive & professional & so quick to help. Food is always fresh, hot & tasty & the atmosphere relaxed & social, even when they’re really busy. The restaurant each have a very individual, feel so you don’t ever feel like you’re in a chain of lookalike boring eateries. We’ll keep coming back all the time these standards are maintained. Well done Zizzi’s

My friend and I were first greeted by Sean who was so friendly and kind, great banter and got us seated so quickly even though it was very busy due to a concert in sse. Drinks and food served in good time and very tasty! Hope to be back soon zizzi :)