Zizi Restaurant, Birmingham, Uk in Birmingham

In summary, unpleasant environment, poor food and poor service. The place is very noisy and the air conditioning/heating is not properly controlled. The pizzas were very dry and crispy around the edges, the pasta dish I had was lacking flavour and the piece of salmon was a thin strip about an inch wide. Black pepper wasn't offered. One of the group ordered a dish with a side salad but the salad never arrived. Water wasn't topped up and service was very slow and spasmodic. On top of that they added 10% on the bill for service. No thanks.

6 of us out for a Birthday meal, music was loud and we were right by the speaker, we couldnt hear each other, our table was in a cramped area but a very nice waiter moved us, our waiter was not very welcoming or friendly, he took our food orders but we had even ordered drinks yet, we had trouble ordering because we could hear the waither and he could hear us. There was some confusion. my food was a amazing but we had really salty calamari, pizza that was still raw in the middle, one asked about glutton free food we were just handed a big blue folder. vegan pasta with cheese on, one pasta dish was very bland, a main pizza came out with the starters, one pizza was so thin it was hard like a cracker, we had a second round of drinks that they brought out twice, another waiter remove my prawn starter that came on a hook so quickly if my daughter in law hadn't moved it would have hit her in the head. Were not complainers but loads of things went wrong. On the whole the service was poor. Won't return.

Nice located, always friendly staff, Mario every time is very attentive and friendly, in general in a extremely busy day and still all the staff always had a smile.

We booked an early table for dinner before going to the theatre when we first arrived. I thought it was closed as nobody was outside but when we got inside it was completely full. The table that we got was a little bit crammed at the back however the service and the quality of food made up for this. I waiter was a little bit of a comedian and he really did do a fabulous job. We both had the spicy meatballs and they were amazing, so much so that we could not eat them all.

Very slow service, almost 15 min to take order. Not staff fault, seemed very understaffed. The waiter was nice. The food is okay. Could be tastier

A pre show visit for dinner and drinks and even though it was packed out they still managed to accommodate us. Service was very good, food and drink was good too. Overall a great experience.

My friend and I went to Zizzi for food Sunday 20th November and we both were very happy with the friendly staff and great food. Definitely will go back. 2x drinks 2x starter's 2x main only £50 brilliant.

Amazing all round food was just amazing me and my partner had a child free night, so having amazing food and great service is definitely a must and boy did zizzi deliver. See for you self how great the food looks.

My wife and I visited at 3 o clock on a Saturday afternoon to find a half empty restaurant. Despite this we were kept waiting for a good 10 minutes, being told that those who reserved a table would need to be prioritised (there weren’t...

Wow, what a great night and what great service from Dulcie. Superb customer service and great fun, she is a credit to the company

good food. standard choice but well served. friendly and helpful staff. not more to say as a good standard offering wherever you go

We visited here last month on recommendation of my children. However I was somewhat underwhelmed. The food, while nice, I feel was a bit overpriced for what it was. I suppose you are paying for the beautiful mailbox location and the brand name Zizzi. The...

I was very disappointed with the service. The waitress put me on a dirty table and when I moved tables I was completely ignored by staff. I visited last week and had an amazing service. I left immediately to eat else where. I am visiting...

Have to make a special mention and thanks to Kay who has the best smile and Claudia who is a great waitress - we had a really good meal and were very well looked after

Very poor. Garlic bread with cheese undercooked. Bread with cheese dip undercooked. Bolognaise fries were not chunky, but frozen skinny, hence these were very soggy too. Side plates were cold to put the food on.

We were greeted by friendly staff at Zizzis, out drinks order was taken and we were brought complimentary 'pasta crisps' while we waited for food. There were a few items not available on the menu but we chose pasta and pizza. We didn't wait long...

Disappointing and tasteless overpriced food avoid and don’t waste your time. Dirty interior also but staff nice

Came here for lunch and was quite busy. Was seated immediately. Was told to order on my phone which is something I don't particularly like doing. As soon as the order was placed, drinks arrived. Starters came soon after. The pizza arrived and was not...

Just wanted something quick and simple so popped into Zizzi for a pizza, seated quickly and ordered Sicilian lemonade and a couple of pizzas, the pizzas were fine but no better than what I buy at the supermarket and cook, but considerably pricier, as I...

Came in after watching the gymnastics food was amazing service was great was a bit of a long que but it didn't take too long for it go down for us.

My wife and Visited Zizzi for lunch on a rare adult only day to celebrate our 14th wedding anniversary and to catch a theatre show after. I cannot recommend this place enough the staff were amazing, very friendly and nothing was too much trouble. Great...

The seating person in Zizzi Mailbox Birmingham declined to seat us (2 people on 30th July 2022 6.45 PM) when we said that we would like drinks and starters and desserts. He informed us that Zizzi 'holds a restaurant license and is not a pub'...

All staff were friendly, the food was delicious as always, drinks were very good. Always enjoy coming here. Totally recommend :)

A nice selection of italian food. The starters alone is a lot of food. Nice and servicedriven staff making sure you have a noce stay. Overall a nice experience.

Have previously visited a few years ago but tried here before the cinema last week and it was superb. I love the ordering concept and service was very fast which suited us. We had starter and main each which were excellent, the portions were big...

Fantastic food here. Good fast service. piping hot food. Good quality drinks. Very pleased with my visit. Thank you and see you again soon x

Dined at Zizzi with old friends recently, and was very impressed by the venue, the service, and the food. The menu is very extensive, and very reasonably priced. I opted for the Calzone, and was so pleased with my choice - it was absolutely delicious....

A very busy zizzi on a saturday afternoon. Food was great, but what was most outstanding was the wonderful and efficient customer service! Particularly Adelito who went above and beyond to make our meal really lovely! What a star - well done zizzi

We visited today before going to a concert, we queued for a while before being seating. Once seated we waiting a very long time to be served ,the table next to us came in 5 mins after we was seated and was served before us....

The Restaurant was cold , both had the lasagne which was inedible and cold , quite possibly the worst plate of food we’ve ever been served and expensive will not be returning .

Came here for Mother’s Day, staff were really helpful. Food was delicious, with the new menu seeming to be really popular on our table. Will be returning!

Never eaten here before but the food was really really good. Staff were very friendly too. Without a doubt we shall be visiting here again.

Fantastic Saturday lunchtime. After an awful dinner the night before at Marco Pierre Whites in the Cube it was great to pop here for lunch. Service was great and the food was great. 5 stars

The Rustica Jackfruit Pizza - what a joy to the tastebuds! They have a lovely range of Gluten Free options for those of us who are disappointed when we visit restaurants who don't. We love you Zizzi!

I am a habitual customer at this place because I can indulge myself with great Italian food (especially the pizza) every time I feel nostalgic about Italy. The atmosphere is very relaxing and enjoyable. The front of house staff (especially the Manager/'Caposala') goes above and...

The waiter couldn’t get the order right, service was slow and inattentive and the food was poor. I had lasagna which was mainly white sauce and bread crumbs with hardly a speck of meat.

Several staff avoided eye contact when we walked in so we had to prompt someone to seat us. We then spend over 30 minutes waiting for someone to come and take our drinks order despite the restaurant being quite empty. I had to ask for...

We were made to feel welcome from the off, we did get asked about allergies a few too many times, but such is the world today. Really good food, three courses was way too much. The best pizza I've had for a log while, very...

Came for early dinner Friday last week and it was just lovely! Very attentive service, delicious food and even had a giggle with the lovely waitress. Highly recommended as a treat before going on to a show at the nearby theatre afterwards (which is what...

Went for lunch with friends. Food really good, pizza was huge. Very chilled atmosphere, staff friendly. Great location.

Nice airy restaurant, welcoming staff and pleasant service. If you've ever eaten in a Zizzi restaurant before you'll know that the food was good. Standard mix of pasta, pizzas and other Italian dishes. Great for a Saturday lunch.

Really lovely food, great view over the canal, really friendly staff, reasonable price, complimentary pasta crisps.

Good reliable food although ravioli di capra was lukewarm and returned after warming with a more watery sauce. Service is good abs proportionate. Nice touch of sending complimentary pasta chips with drinks before the food arrives.

Not much atmosphere especially when you`re seated next to the till. Staff were a bit terse with very little warmth and couldn't answer questions about the menu ("use the QR code or see the website"). The `optional` tip is a new one on me and...

I organised a meal for me and a group of 30+. The food all came out at once which as excellent. The atmosphere was fantastic and all of the group had an amazing night. Mat, the manager on the night, was very understanding and ensured...

We were probably the most nightmare table with so many of us, but everyone was so accommodating and lovely. Zara went out of her way to help us with our order and was absolutely lovely the entire night. Adelito was also amazing, they both really...

Our first visit to Zizzi’s and we were very disappointed. The place looks quite nice but upon entering the atmosphere was off. The ordering system was disorganised, we were unable to make any changes to the dishes even though we were told we’ll be able...

After visiting the Stratford upon Avon venue, we changed an existing dinner reservation in Birmingham to Zizzi's as we had such an amazing experience in Stratford. However, it wasn't quite the same ambience. We had a fairly average welcome into the venue. Track and trace...

A great place to eat in Brum right now. The competition round here must be intense - probably a hundred restaurants within a 5 minute walk and most of them empty. There's even another Zizzi at Brindley Place (also good). Zizzi at The Mailbox is...

Took my 4 year daughter to the Zizzi next to the Mailbox. Food was great ( although spaghetti for a 4 year old was a challenge! ) service was excellent, and I’d definitely come back next time I’m in Brum.

Amazing food and covid safe with current practice. We ordered through a QR code and the food was incredible. Thank you so much for an amazing meal at an really reasonable price. Great value for money and we will.visit again

We pre booked online. As soon as we arrived we had to track and trace, sanitise our hands. We waited 5 mins as our table and chairs were being sanitised. We ordered our food using the QR code on the menus so we had limited...

The food was really good. Service was good, we felt a little rushed though after having only just got our drinks, we were asked if we were ready to order, then again 5 minutes later. Waitress was hovering to take away plates whilst others were...

Had a really lovely and relaxed bank holiday at Zizzi’s in Birmingham. The food was wonderful the pizzas are very tasty. We were serviced by Adelito and he was very attentive and made sure we had everything we needed.

Me and my partner went to zizzis by the canal, we had a lovely meal and nice drinks and then asked for the bill. The young girl that worked there said “is contactless okay” I said yes and payed and left happy. I then looked...

Very good service and COVID-19 measures And very awesome chips and pizza definitely I will go again wen I am in Birmingham again ( if I could I would rate 20

Amazing food, amazing service and amazing server. Her name was jackline I think, very polite and friendly. Help us and suggest us the best food from the menu. Definitely coming back with my family again xx :)

Only two nights after reopening from lockdown, the staff were doing everything they could to make things run smoothly. The food and service were great, our online booking was recognised immediately, and we were (with a short wait) able to sit outside (the evening was...

I don’t normally write reviews but honestly after today I feel like I need to. My waitress who was wearing all black airforce, and has black long hair in a ponytail wasn’t very attentive at all (the till receipt says Zargul) First of all I...

We went their with the members of my family and the service/food was very good. Service was attentive and everyone seemed to enjoy the food. Will be back soon.

Disappointed. Nice restaurant with good atmosphere. Some food experienced was very good but some no more than average. Two starters were delivered late after being prompted with the waiter. One of the main meals was also considerably later than the rest. The waiter recognised the...

Ordered pizzas, gluten free was a disaster, raw base. Remade still raw. Really good service/manager and really nice about it and were trying to work out why the base wasn’t cooking

called in on the off chance of getting a table....lovely food, great service, and exceptional value for money - highly recommended

Ate here with my wife before going to watch the ballet at the Hippodrome not too far away. The food was decent, quite tasty and nothing wrong with it. Wasn't the best meal I've ever eaten and didn't wow me, but it was good. Prices...

Our waiter 'Gru' was amazing and made sure the table was fed and watered and provided the team with memories of a wonderful meal. When we arrived 'Gru' took our drink orders before coming to get our starter and mains. The only thing missing was...

We went to Zizzis today for a family meal and I must say I was very disappointed. I ordered the mini arancini to start. When it arrived it was completely frozen inside so I asked for a replacement. My family all ate their starter whilst...

We had a voucher for a 3 course set meal. Very good food, great service and brilliant portion sizes. We were treated no different to those having meals off the full menu and our meals were very flavoursome. Considering it was a Saturday night after...

We had 2 vouchers. Buy a main and get one free or 25% off. We couldn’t use either. Was told by the waiter we would have to have set meal to qualify so we did. When it cam to pay said waiter had gone and...

It was our first time visiting Zizzi, I went with my wife based on a recommendation from a work colleague. The restaurant was clean, I have to say I wasn't blown away by the food as I lived in Italy for a few years and was unfairly making culinary comparisons. However, both my wife and I agreed that we should write something about the amazing service we received from Karolina. She helped us decide on what to drink/eat and on our drive home we realised that being served by her was the highlight of our evening out. Thanks to Karolina for her professionalism, efficiency and positive attitude we would like to give our experience 5 *s.

I ordered Pollo Prosciutto £13.95 described on the menu as chicken breast with sage wrapped in prosciutto ham served with white wine sauce fried herby potatoes and green beans. What I received was chicken that looked as if it had been sat on. When I...

Been to this chain a few times. Wasn’t the best. Staff were friendly and service was good. Food was average

Today, I went to Zizzi with my family and really enjoyed it. There were many great things, including: the friendly service, food, which was delicious, being delivered very quickly and good hygeine. I would certainly recommend it to others!

I ordered bruschetta as a starter and spaghetti pomodoro as main. They told me that they don’t have bruschetta. I can’t imagine an Italian restaurant without bruschetta! They only bring spaghetti pomodoro. That was the smallest spaghetti plate I’ve ever had in an Italian restaurant....

The 2 of us came in on a Wednesday night, it was very busy for them. We were seated fairly quickly and our waitress took the drinks order straight away. Didn’t have to wait long for drinks. One of the waiters told me I couldn’t...

The food is always standard across the Zizzi branches, however I am very impressed with the service at Zizzi Mailbox, very attentive even when they have a number of group bookings. We were in and out in an hour, just what we wanted.

We came for dinner, it was very busy and we were seated at a table by the door. No one served us for a while. Then Nora our waitress came and she made our night excellent, even though she hadn’t been working here long, she...

Visited 2 weeks ago Friday lunchtime served by Carol and had a great lunch and she looked after us very very well. Will go again.

I had a voucher for dinner here, so fortunately it didn't coast me anything because I would have refused point blank to pay for such awful food. It is difficult to describe how awful our meals were. Both the Sea Bass, which I had, and...

my wife and daughter love the Pollo Piccante so off we trot to another Zizzi's. To be fair, you know what you get and it's normally ok. Service was ok'ish. I had a Spiedini Pollo (hanging chicken skewer). Boring, not again. Wife and daughter both...

We were sat waiting at least 30mins before we were asked if would like some drinks and then these took at least 15mins to arrive. The young lady who took our order struggled with our order as her English wasn't very good. When our starters...

Llevé a nuestro hijo de 5 años aquí como un regalo antes de un concierto y nunca volveré a comer aquí.

Very nice and delicious food i prefer me and my friends every time the enviroment is very friendly the food is very tasty and the most important is you can see because the kitchen is open is very important you can see what the sefs...

Very friendly staff,the food was lovely especially the lasagne and garlic bread with mozzarella and caramelized onions.Really nice,relaxed atmosphere,would definitely recommend!

We had a table of 12, with a few dietary requirements (vegan/gluten free). From drinks to food, Francis, our waiter went above and beyond to keep everyone happy. He's a great asset to the restaurant! Highly recommended.

El personal era muy amable, la camarera era precioso. La comida era muy agradable y fue un buen menú ofrecen a un precio justo, que era agradable. Incluso nos dieron una bolsa de perro para nuestra comida inacabado (como estábamos llenos! ). Nada de que quejarse.

Visitamos aquí comprobar teatro. 2 adultos y 1 adolescentes y 1 de 4 años.

Prima gegeten bij de zizzi. Pizza's super goed gebakken, Pastas heerlijk. Ook de rest van de kaart wist te overtuigen. Kortom: een aanrader.

This place is Perfectly located within the Mailbox/Canal basin area. The food served is to a high standard and is priced well

If you like Italian food this is a good place to go. All the dishes where very well cooked but staff a bit pushy trying to sell the extras. Well worth a visit

First visit to Zizzi as I thought it was just a pizza restaurant but was pleasantly surprised, the food was good as was the service and the process.

I was there with the colleagues and were Able to provide good service also if we was more than 20people. I choose pizza hot and was not bad, find the nduja in Birmingham surprise me and the pizza was not bad...but Said by an Italian.

First time at this specific branch. Seated straight away, lovely service and delicious food. Will definitely return :)

Food was great! I had a tasty Lasagna and my boyfriend had a Pepperoni pizza that he did not shut up about how nice it was! BUT they don't do KETCHUP! Ketchup is life! Gutted!

Vine aquí para un almuerzo rápido después de una estancia de una noche en Birmingham. La ubicación es excelente ya que da al canal, y el final del buzón.

First zizzi experience for me and my friends. Didn't know what to expect but very pleased with the service. Pizzas are delicious and fill you up. Had a voucher I redeemed will pay another visit in future.

El servicio fue correcto pero menos de atento.

3 de nosotros cenamos aquí la semana pasada y tuvimos una experiencia estupenda en general. Tomó un tiempo para que la camarera nos ofreció bebidas pero después de que el servicio era bueno. Cócteles muy bonita y fondue era entrante algo un poco diferente. La pizza era preciosa, no me puedo quejar y budín pegajoso era genial. Habría optado por el menú festivo otra vez pero por desgracia perdimos el barco!

Restaurante Italiano, com boas opções de refeição, excelente atendimento. Agradável e aconchegante! Indico fortemente.

Fuimos a cenar temprano en este restaurante. Tan pronto como entramos en el lugar sabía que vamos a pasar un buen rato. El director fue muy servicial en encontrar un lugar adecuado y silla para problemas de espalda, él se tomó el tiempo para asegurarse de que yo iba a ser feliz con una silla. Para mí significó mucho. La selección de la comida era abundante, el entrante y el plato principal eran de buena calidad y muy fresca. En general, el lugar, la comida y el servicio fueron excelentes. vamos allí

He estado recientemente zizzi por primera vez y me será más sin duda volveremos! Tengo una intolerancia al gluten, pero me encanta mi pasta! ! He estado otro restaurante italiano y no han sido tan buenos con gluten opciones gratis. Pero aquí era increíble, me dieron la opción de platos de pasta y pizza! El personal era encantador y el servicio era genial! Recomiendo este restaurante a cualquier compañeros guerreros sin gluten gratis! Los amantes de la comida italiana o simplemente X