Zaynes in Nuneaton and Bedworth

I have been an irregular but long-term customer of this restaurant but have decided to desist from giving my custom to this business in the future. I have used both take-away and table services during the period since this restaurant opened. The business is an undoubted success, food (apart from the experience I'm outlining) is extremely good. That success may have had an impact on the dealings that I had with the female member of staff , that I outline below. The cause of my dissatisfaction is as follows: I ordered a take-away via the zaynesindiancuisine.com website and was advised meal would be 40 minutes for collection or 70 minutes for delivery. I elected to collect and duly arrived at premises some 40 minutes later. Upon arrival identified myself to female behind counter. My order was identified and she took “paperwork” into kitchen area. I then was left waiting in restaurant for another 40 minutes until meal was offered to me by member of the waiting staff. I asked to speak to female and advised my dissatisfaction with delay and apparent discrepancy with website notification plus the fact that I would not place any future business with the restaurant. Female staff member offered the comment that restaurant had opened late, hence delay, but I responded that this was matter for the business owners to address and website should be better coordinated. This prompted a further explanation that a road traffic accident on, presumably owners route, from Birmingham had been cause of late opening along with a dismissive comment that my future business was a decision that reflected “each to their own opinion” before female turned her back on me and walked away. I found that latter act on her part somewhat arrogant and possibly a reflection that Zaynes is sufficiently successful to dismiss the poor experience of a single customer (although I'm sure that wasn't the case that night as I had in my 40 minute wait observed at least one customer depart as they had been seated awaiting service for a prolonged time). After getting meal home discovered it was only lukewarm and the food was not to the standard expected (have eaten here many times). Not happy with all of this and do not believe food was what I paid for. If anyone from Zaynes has has any thoughts on recompense for this situation I would be pleased to hear from them (takeaway booking reference is #5943812). One final thought - all businesses encounter day-to-day difficulties - how you deal with them is what differentiates the good from the bad.

I'd love nothing more than to give Zaynes a 5 star. Their food is incredible. If you are going there to eat I would highly recommend it. This review is for their delivery service. Now we have eaten here regularly and had takeaways numerous times too, maybe 5 times. Out of those 5 times 3 of them have had us sat waiting for our delivery for upto 3 hours. We were never contacted once to tell us about delays. Only by us phoning to find out what was happening, were we told things. Tonight was the last straw and hence my review because it's not acceptable. The lack of communication is terrible. We were told when we phoned that the restaurant opened an hour later than usual. Perfectly fine if we were notified before waiting over an hour when we called. The last time this happened our order was completely missed. So heed my warning, only go here to dine in, believe me you won't be disappointed. However, until they get their act together with deliveries. I won't be ordering here again. Tonights details. Ordered at 5:30 pm Arrival time 8:20pm. Another 3 hour wait for food. Not good enough Zaynes.

Once again, a delicious selection of dishes plus a wonderful atmosphere in Zaynes. Ellie looked after us and she was an absolute delight. Zaynes have a knack for taking on the loveliest staff.

Lovely food with a fabulous service. Our waiter Sobz went above and beyond for us. Warm and welcoming with a clean and nicely decorated restaurant

Absolutely fantastic, honestly the best biriani I have ever had in the UK as i am alsoways traveling.. service was great

What a great restaurant. Menu has great choices. Food was served quickly and very hot, temperature wise. Fab flavours. I had the vegetable biriyani which was vey tasty and full of vegetables. Generous portion. Cheese nan was light and fluffy. Popadoms were crisp. Service was excellent. Comfortable restaurant with modern decor. This is the second time we have visited this restaurant. Highly recommend.

Just had a lovely meal. Food was excellent. Staff very friendly and helpful. Especially Kian 😊 looked after us really well.

We had another excellent visit. Menu is extensive with some really interesting dishes. All the food we ordered was very good, reasonable sized portions and very tasty. Service was attentive, and offered advice on the various dishes.

The best Indian meal I have had for a very long time. Lovely restaurant, friendly staff and excellent service from Kian. Welldone team Zayne.

Got invited here by new friends and I actually had my best curry ever. I have had a lot of curries being 56 and the Murgh Jai Puri was something else. We all had amazing food and will be back again soon. Amy was our waitress and did a superb job looking after us. Well done all the team.

Great food and service. Shame lady at counter had coat on and man in very casual denim shirt and jeans. Staff who served us were great love the decor, tables an real napkins. Just at a shame some staff looked like they were in their scruff ! When I pay good money you expect certain standards .