Based on 2 opinions finded in 1 websites

Based on 2 opinions finded in 1 websites
Nº 416 in 464 in Eastbourne
Nº 14 of 14 Pizza & Pasta in Eastbourne
Opinions
We ordered our pizzas for 4 people in 2 deals on one order. This was accepted online and payment taken through JustEat. JustEat did not say anywhere that more than one deal could not be ordered. The website is also very unclear as it says deals cannot be used in multiple orders. We made one order. After about 5 minutes we were called by Yummie Pizza to say having 2 deals was not allowed and they wanted £8 extra from us. The person who phoned said his boss was not in then told us that his boss had just told him we couldn't have it. When we told him he lied he passed us to his colleague. He then told us they would be taking the extra money from our account without authorisation. At this point we said if they wouldn't honour the deals then we would like to cancel the order and have the money refunded. If it isn't back within a few working days we will be taking serious action. We regularly use Yummie Pizza as they do gluten free pizza. We will never be using them again now. Terrible service and rude staff who clearly don't know what they are doing. The website needs changing and JustEat informed that they have a policy of only one deal per person or order. Would give 0 rating if possible!
Luke P . 2016-10-15
MORE AT TripAdvisor
Best takeaway experience , best price 14" 10 slice pizza for just £5.99 that's what you call a real deal open from 11.30 everyday !!
aj d . 2015-09-23
MORE AT TripAdvisor
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I am absolutely disgusted that I ordered a 15-inch pizza and received a measly 10-inch one instead! This is a complete waste of my money and time. The service was awful, and I will never be ordering from this shop again. A friend of mine had a similar issue with mixed-up orders, and now I see exactly why!
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The food is always top notch. Big potion sizes compared to other kebab shops and it always taste amazing. Never had a bad meal so thei consistently good which is also very rare.