Pizza Express in Eastbourne

Lots of staff but no one seemed to be allocated our table. Took over half hour just to get a drink an hour to take the order and then more food was not available than available!! No apology throughout from the waitress and no warning that so many popular food items were missing. Surely you say this as you hand out a menu at the beginning. When stacking glasses and chatting becomes priority over serving a table of 6 people who've come to celebrate two children's birthdays, they can't expect us to return to that branch!

Please thank Will our waiter who was fantastic really great guy. 11/10

The service on Saturday (26th October) was slow, the pizzas my husband and I had were lovely, however, my children’s pasta dishes were tiny! We go to pizza express quite a bit and have never had such small portions. We asked for an extra portion which arrived without sauce and was over cooked, it was hard and some parts burnt. The staff were ok when we told them about the portion size, such a shame, my kids love it at PE usually

not allowed in on a Monday because we had a large party (6 adults) despite plenty of room being available told too "go to wetherspoons across the road" instead of wait times expected very disappointing considering I have eaten here many time in the past since the refurbishment the newer staff aren't as good it seems

Great night out. Lovely food, great staff, what more can you ask for!

Lovely lunch today. Warmly greeted, and when seated we were served by a lovely lady called Leigh. Pizzas were perfectly cooked and delicious! Other staff were all friendly and attentive without being obtrusive. Would definitely recommend

Very tasty pizza, delivered hot. Friendly delivery driver. Very pleased

The pizza was stone cold. Not good service at all

I have just had the most disgusting take away pizza. If I had been eating in the restaurant I would have thrown it back straight away. It was a basic margarita, it was burnt, very thin & hard, not much topping & tasteless! This is the fifth rubbish pizza I have had since the restaurant was refurbished in July 24. The new chefs don’t know how to cook a decent pizza! Dominoes is much nicer than the current pizza Express offerings. I’m so angry, I have been using this restaurant for over 10 yrs and the pizzas are absolute rubbish now.

Had the most amazing experience for my daughter’s 6th birthday here yesterday evening. I made a slight change to the number of guests attending at very short notice and Dan was very helpful. The food was absolutely amazing and Chloe couldn’t have been more attentive to all of us. She really went above and beyond and even got everyone to sing my daughter happy birthday at the end of our meal. If I could rate this place 10/5 I would without a doubt! The food was incredible and came out so quickly too! Thank you Chloe & Dan for making this one of the smoothest evenings out! (Especially with children!)

Food today cooked by Roberto was fantastic. Our best meal there by far. Staff very friendly & very efficient. A lovely way to spend our Sunday afternoon.

As always pizza was great but Dan the host gave us excellent service, super friendly, really funny and kind - we’ll definitely be coming back, even if it’s just to see Dan!

No cheese at all, dry as a bone. Avoided

The best pizza ever. Vegans are served delicious food that feels like you are able to join in

Excellent food and the staff are all lovely - We can highly recommend 🙏

Had lunch outside yesterday and had a few additional requests. Will could not have been more attentive. Food really good. If we could rate Will 10 out of 5 we would. It was so busy inside but he still made time for us. Thank you Will you are fabulous.

I am living in hastings and i went to the hastings pizza express around 8:30 pm and the one of staff member told me they don’t have enough staff so they didn’t allow me to seat and after that i went to the Eastbourne pizza express cornfield road and i reached there around 9:30 and they did warm welcome as a customer and gives us very nice service with testy food and good customer service. I appreciate staff in Eastbourne pizza express.

It's always an incredible experience! The management and staff are exceptionally friendly and truly the best which keeps us as a family coming back. We recently reserved the entire upstairs area for about 50 people to celebrate the end of our work season. The service was outstanding, with everyone being served simultaneously, creating unforgettable memories. Without a doubt, this is the best restaurant in East Sussex!

Delicious food and a really fun manager who made the evening extra enjoyable.

Thank you so much to the manager and waitress that tried to help us get the app to work properly tonight when it did not recognisethe special offer. Your patience and kindness was much appreciated

Standard pizza express but no garlic butter with dough balls (despite receipt saying there should’ve been)

The food was good. The service was excellent. Despite being incredibly busy we were well looked after and the humour of the manager helped to make this an excellent experience. Thank you for the hospitality.

Food was lovely. Staff attentive. Restaurant clean.

The waitress was an absolute delight,lovely lady. Sadly, food was substandard. I would expect better from a ding meal, shame it used to be lovely

Eastbourne branch extremely good. Very good service and food. Highly recommended.

Just eat soo doesn’t work - wrong order

Mediocre food served by staff who seemed stressed and unmotivated. A lick of paint hasn't done the job to improve this place I'm afraid to say. I used to be a waitress and so I know it's not always easy, but tonight, it really felt like it was all too much effort for them. No customer focus. Like a food factory. Sorry, but we won't be returning.

The staff were super friendly and were attentive from the onset. We made our choices but when the pizzas arrived, I realised I had not noticed it had meat on it, j was too distracted by the mention of double cheese! I'm pescatarian, so only eat fish. I was terribly embarrassed but they were understanding and replaced it with a vegetarian pizza. I thoroughly enjoyed the pizza, the bases are amazing, as is your customer services. Thank you for your kindness today.

ask for no peppers and it still came with them

Fab experience at this Pizza Express! Great food and truly lovely service from a great team of friendly staff. We particularly enjoy the dough balls and tiramisu!

Staff welcomed us and we’re happy that my 4 year old had a buggy and baby. They even pretended to interact with the toy baby. Quick and speedy service, recommendations made and when something was wrong they were quick to correct. They engaged with us and didn’t just treat us like people to serve but as valued customers. Many thanks

Really kind staff. Perfectly cooked pizza and they went above and beyond for my children. Highly recommend this branch

I recently took my grandchildren out for a treat, and they all wanted pizza. The staff were friendly and very patient, as the children kept changing their minds about what they wanted! Very clean, very uplifting, with a cheerful atmosphere and decor. It is somewhere to return to with my friends in the future, and I was surprised at the variety of the menu. In response to an earlier review - what an assumption that all or most delivery drivers are persons of colour! Three members of my family deliver food and there is absolutely no lack of diversity that I am aware of.

Amazing food amazing staff. Really great service and quality. Made to feel at home from the moment we arrived. We came during a busy time with some difficult customers trying to take make a fuss for nothing, but staff manged them very well and made sure no-one else was impacted but this rudeness. 10/10 from management and waiting staff will be returning with our son next week.

Thank you for making my grandads first pizza express experience a delight! We had a really lovely Waitress and he thoroughly enjoyed his pizza and beer! We will back again 😊

Team was amazing today. They made my day. Looking forward for a comeback:)

Brandon and the team are lovely, the food and serve were lovely! Cheers guys

I ordered pizza for collection and my husband went to collect it. The possible manager in a blue shirt tonight was immediately assuming that my dark skinned husband was a delivery driver that went to pick up the food. After numerous attempts to try to explain to him that he was there to COLLECT HIS FOOD, he still refused to believe it even after confirming the order. Absolutely disgusting and rude behaviour and will never order again. Let alone he started arguing about the chilli oil that we were not allowed to add to our pizza upon collection??! Crazy.

Ordering anything from anywhere through just eat just seems to go wrong. Missing items constantly and Pizza Express is no different.

Great service and food. But Pizza Express has become so expensive now, £50 for a shared starter, two pizzas and two soft drinks. Let's face it, it's only pizza at the end of the day...

Came for some food and had a great experience. Staff very friendly and attentive meeting all my needs and helping with my many questions. Food was really tasty and great portion sizes. Great quality, service and experience. 10/10

Had lunch here with my fiancé. We were welcomed from the minute we came in. Staff were more than helpful with recommendations to meet our preferences. Food came very quickly and was top quality, really delicious. The atmosphere was friendly and classy and all very reasonably priced. The whole team had a great passion for their work and the customer service was top from all. We will definitely return, very clean and great location too.

i WAS ONE OF YOUR FIRST CUSTOMERS WHEN YOU OPENED IN SOHO AND YOU ARE STILL THE BEST. THANK YOU.

It's our go to place for a quick lunch. Pizzas are always good and the staff is very friendly. We definitely recommend this place

My sauces leaked everywhere and I don't have any for my dough balls doppio.

Grubby, very poor food, argumentative staff (not all staff - several people know the ones I am referring too). How this place survives is beyond me. AVOID!

Great service and lovely food! Thank you so much! Well done Eastbourne Team❤️

awful pizza. not cooked properly. was just like rubbery dough. had to cook some of it in the oven to make it edible. awful.

Just returned from Venice and can honestly say that the pizza i had was better than the pizza i had over there, will definitely be returning!!, the young lady from Sardinia who served us was lovely too!

Our go to place to go with our lively boys… They always make a fuss and go above and beyond. Thank you to Brandon and the whole team!

Big thank you to the staff at Pizza Express Eastbourne for my daughters 8th birthday party today. She had a great time with her friends and the chef was fantastic with the children. They also kindly catered for two children with very specific dietary requirements which was very much appreciated. They were even able to make a base with everyone else so they didn’t feel left out and then swapped this out for a gluten free base with their own selection of toppings. The pizzas they all made were huge and they had a really generous amount of toppings to use. As well as that they had dough balls whilst waiting, ice cream at the end and they were all given boxes so they could take the rest of their pizza home. Thank you for great service and a great birthday experience.

Food was excellent but member of staff wasn’t attending

Most of the time the food takes longer than it should. Pretty over priced for what it is but makes the best vegan pizzas without that sticky vegan cheese. Really nice stuff

I visited Pizza Express with my husband and young son on a Saturday lunch time. The service from our waitress was great and the food was good, we had the dough balls and a couple of pizzas and I can’t fault these. Our visit was tarnished however when I went upstairs to the loos. The upstairs dining area was in a state. They clearly had a large table dine the night before and it was covered in dirty glasses, dessert dishes and cutlery. There was also some parcel packaging left on the table and the floor had food debris. Had I of seen this before our starters had arrived we would have left. This was only around 12:15 so highly unlikely to be from the lunchtime service. The restaurant downstairs was busy although I noticed the manageress didn’t really do anything, just stood in the middle looking around a lot. It wouldn’t have taken her long to clean up the mess. The restaurant itself is also looking long overdue for some decorating. The walls were marked and the floor looked faded and grubby. I was seated by the door and became aware that 2 tables that had booked were asked to wait as their tables hadn’t actually been reserved. I don’t think we would return to the Eastbourne branch of Pizza Express.

First time here for a while: very satisfactory, and an improvement - keep it up.

The pizza was great. The dessert was fabulous. The service was great. Staff very attentive.

Food arrived quickly. My pizza was not very warm and if it had been anything else I would have sent it back. Felt very rushed even though there were quite a few empty tables.

We had our daughter’s 5th birthday party upstairs at pizza express. It was amazing from beginning to the end. The manager and staff were so helpful. They went above and beyond to make it a lovely party. The chef taught the children how to make pizza. She was great with the chilldren . She was funny and got them all into action. It was very sweet! . The servinng staff were so lovely, very attentive and great with the children too. We had the best time. We also ordered pizzas for the parents and it was all so tasty. We were told it’s the best pizza in Eastbourne . Thank you very much for a wonderful experience and making our daughter day so special.

Nice place to eat. Always nice food been cook from a chef called Margherita and been served from the other chef sound from is accent from Italy because waiter was busy. So our pizzas come on the table quick and hot.So our experience on Saturday in pizza express was perfect.

Hello there my name is Morrison and I live in Eastbourne just a few personal experiences and I was delighted by the services within pizza express Eastbourne their delivery service was impressive there was a reliable lady goes by the name of margarita if I am getting the name right she was superb and the all team so fabulous the chef was exceptional super friendly to there who perhaps read my review I encourage you to visit pizza express Eastbourne and I am sure since the service are so that great I wonder what other branches are doing probably the same or even greater please give Eastbourne pizza express a go I am sure you will never disappointed

Meal delivered very late , pizza was dry and no tastebof cheese. Also very small

cold burnt pizza not impressed 😕

First & last time ordering, sides were better than pizza, shame as was looking foreword tbf had better from local shops

Very polite and courteous delivery thank you

Missed a whole pizza off the delivery called the restaurant nothing they can do face to re order the pizza absolute joke!!

Pizza cold and burnt…pre booked delivery for 5:30om…half an hour late

Thank you as always to the amazing team at Pizza Express.. Today the boys made love hearts! A special thanks to Maggie!!

Lovely pizza. Dough balls could have been cooked a little longer but very yummy food.

The delivery driver kept the pizza sideways and the entire pizza was squished together because of that.

3 PLUS HOURS LATE!! You just kept pushing the delivery time further and further back with no explanation. Very disappointed customer.

Almost 2hours to receive. Stone cold when it arrived. Terrible.

The delivery was late, the food was cold and burnt…..I selected a specific delivery time, not just as soon as possible, but this was missed by fifteen minutes, the garlic bread was burnt and 1/3 of it inedible, and both items were delivered cold….maybe down to the fact they weren’t in a thermal carry case? I won’t be ordering from there again anytime soon and considering I live only a ten minute walk away (I was entertaining friends otherwise I would have walked to collect) it baffles me you can

dishes ordered were both supposed to be American Hot Repeat HOT. There were no hot green peppers included. Very Disappointed by the inexplicable omission from a very simple dish. I shall think long and hard before ordering from Pizza Express again.

I think pizza express has really lost their way. Great food and staff were polite and friendly, but the atmosphere and upkeep of the decor is lacking. Feels like a cheap fast food venue, but prices more like a more upmarket restaurant.

Garlic overload and lukewarm pizza was the problem here . Lovely server but one of only 2 or 3 on duty on a busy Sunday lunchtime. We ordered honey doughballs for starters but they were smothered in minced garlic and inedible. There was no mention of garlic on the menu but they were totally ruined by the garlic . I wanted to complain but for the sake of a nice family lunch I just didn’t eat mine , my son ate his and is still tasting it 24 hours later! Pizzas varied from hot to cool as some had been left standing on the side so my wife’s was pretty much stone cold. Pizza express isn’t cheap so these problems should not occur, the garlic issue raises questions about menu descriptions and ruined what was probably a decent starter, garlic just destroys any dish when overdone.

Pizza was good, like always unfortunately a bit cold m

I’m giving this review 5 stars purely because of Helena. I booked for my son’s 16th birthday and the booking experience was odd to say the least. I eventually spoke to Brandon who was apologetic on the phone. We arrived at the restaurant and were seated at 2 round tables that had been pushed together, it was set for 11 but I booked it for 12 people. If 12 had sat down it would have been two separate tables to fit 12 and our group would have been split. They thought we required a high chair but I already informed them via the booking system the youngest party member was 12 years old so obviously some strange confusion going on there. If we did require a high chair I’ve no idea where it would have gone as there wasn’t any room for it. The female manager on tonight did make some quick changes and had the young team set us up another table when some other diners had left. Helena took over looking after our table and thank goodness she did. The manager didn’t speak to us for the rest of the evening apart from goodbyes. What an absolute asset to the company Helena is. Kind, patient, funny, attentive, we left feeling like she was part of our family. I observed her the whole time we were in the restaurant and she was constantly busy, she couldn’t do enough for everyone seated at various tables. She really looked after us and made our evening extra special. If it wasn’t for her our experience wouldn’t have been as good. Thank you Helena! ☺️

Extremely disappointing. Calamari and goujons- burnt in places and breadcrumbs falling off. wouldn't order again

Central location. Warm and friendly staff acting as efficient team. No one is waiting long for service. Family orientated with children given activity menus and crayons. When very busy ambient noise can get high making conversation difficult at times. Food was on point as usual, always impressive and accommodating. Great to meet up with friends and family and enjoy some oven fresh pizza with all the trimmings. Can recommend.

Ahoy! So this is a shout-out for HELENA from MADEIRA, who was our server. She was very sweet and helped us poor slugs get the best offer with the minimal dosh we had. Just a lovely lady and does her job very well, she even got our pizza a tad quicker as we had to get out train within 40 mins of ordering. Keep up the good work Helena! :)

Pizza, dough balls and colouring in... what's not to love.

Pizza was not usual quality fron Pizza express. No cheese, minimal pepperoni, I would have been more satisfied from a local small chain for half the price, the only reason I ordered with P.E is that I gave been to their restaurants and assumed the consistency of good food would be the same. Unfortunately to be Very disappointed with their quality. Delivery time was fine. Just the food from Pizza Express not

Worst pizza I ever had hardly any topping cold over cooked took ages to come when it did it was cold was told twelve pound deal or ended up sixteen was not worth a fiver

Worst pizza I ever had in my life cold burnt hard hardly any topping no care put into it whatsoever hacked at not cut. Everything was cold I was told originally twelve quid it ended up sixteen with service charge delivery charge disgusting will not ever order from here again not worth a fiver I’m horrified

We ordered a take away pizza and dough balls through Just Eat and it was a Saturday lunch. It was the worse pizza I’ve had it was cold and over cooked hardly any topping. The dough balls were the tiniest bits of bread also cold and came with a pot of what I can only describe as a pot of butter with a hint of garlic. We paid £16 which included delivery and service charge the pizza was an 8 inch and not worth even £5. It was the worse pizza I’ve had. Not cut, hard crust and base never order from there again. And when we complained pizza express offered £6 off our next order ( why would we when they are rubbish)

Thank you very much, kind delivery person. Food was delicious, thank you Pizza Express Eastbourne!

Myself and family always enjoy our experience at pizza express, food and service was amazing as always and can't wait to visit again soon.

Thank you very much nice Delivery man! Thank you Pizza express Eastbourne. the food was delicious!

Food was freezing frezzing cold the whole thing

Came here with my boyfriend on a Wednesday night last week, food was brilliant, super delicious! Service was very fast and the man serving us was very kind and attentive, in-fact all of the staff seemed very friendly and welcoming. Dessert as well was really good, we had the brownie and the ‘dough ball snowballs.’ Overall a very good experience, atmosphere was good but quite quiet (although fair enough for a Wednesday night.) Sorted the majority of the bill with our Tesco club card vouchers without any issues which I was pleased about!

Ordered 2 pizza’s and a side, all turned up cold. Only took delivery guy 5 minutes to deliver ( tracked on the app ) so they left the shop cold ( been sat in shop over 30 minutes, again could see this in the tracking app ) Complained to customer services, after a few email responses got offered one free meal, but we had to eat in the restaurant to claim. I ordered a delivery with 2 mains and a side, should have been offered vouchers for the equivalent. Very poor customer service.

Thank you to the wonderful guy whom delivered our food He had to wait for that darn lift and enter into the property without any communication from us in the flat.. Thank you again xx

Definitely the best pizza in town. If you didn't try rocket on pizza , you must ! 😆

The Grilled Aubergine Melanzane, was very tasty.

Tried other places but no pizza like pizza express, so yum!

Great food served by an extremely helpful and friendly waitress but oh why do they spoil a piping hot pizza by serving it On an Icy cold plate. They should know better than that.

We love pizza express and whilst visiting our great aunt we popped into the Eastbourne restaurant and we were all very expressed with the restaurant manager Brandan. Our young child accidentally dropped his food all over the floor and without any bother or hesitation brandan came over and cleared it up himself and made my little one smile which is rare for a stranger to do! It’s the little things that you remember when you eat out these days and a service like this really makes you want to go back, generally a really kind worker so thank you. Food was amazing as always and the restaurant itself was very clean with a lovely welcoming atmosphere. We will visit again during our next visit in the NY. :)

It took an exceptionally long time for my food to he delivered from when the site said the driver had left and when it arrived it was cold.

We specifically went here as its one of the few places with good gluten free options. We had our vouchers ready but turns out they had no gluten free doughballs or pizza bases. Or a lot of other things either... We had a 33% off pizza voucher which kf course was useless since we couldn't order pizza. Paid for some mediocre pasta, tried to ask our server for a discount and she couldn't under stand a word we said. We had a free dessert voucher but at this stage we were too afraid to ask if there was any if the GF desserts available. Abysmal experience all round and really disappointed.

One of the pizza’s was burnt and they were all cold. One pizza had very large chunks of unpleasantly hot chilli’s and I asked for mushrooms to be added but could not see any evidence of them on the pizza.