YO! Norwich in Norwich

Went for lunch, sushi was really good and desserts were amazing. Friendly staff, especially Sam!

Very friendly staff and efficient service.

I’ve been to YO! Sushi in Norwich a few times over 4 years, and while my experiences were not always consistent and positive due to long delays in service, complications with accommodating dietary allergens , inconsistencies with friendliness and service attentiveness, I’m happy to say my most recent visits have been positive! The staff have stepped up their game—seating us more quickly, friendlier approach, and showing a much better flexibility around dietary allergens and slightly adjusting items on the menu to accommodate their customers better. Tonight, our waitress Ella was terrific—attentive, helpful, friendly and professional. The kitchen also impressed us with how quickly they prepared our meals. The portions were just right, and everything was delicious. It’s been a pleasure to see the improvements, and happy to return. Great work to the whole team!

We ordered Yo for delivery. The Katsu curry did not taste of Katsu just like a weak gravy in a pile of over cooked sticky rice mush. Even the prawns were mush and coatings were mush there was no favour at all apart from the carrott. We left the mush. Thankful we had ordered sides we aimed for them , however the Japenese chicken just tasted like pre frozen cheap nuggets you would get in the freezer aisle of a supermarket. The pickled cucumber was lovely as was the sushi. We didn't bother ringing to complain. What's the point.

My son loved his first Yo! Experience he said 100 put of 100

Thanks Belle! Great server super friendly and attentive!

We have been coming here for a while, and the service as always has been amazing greeted by Belle, who remembers us as customers and looked after us very well with great support from Amy. Always worth dropping in for some tasty food and baked cheese cake

Really good atmosphere, our server was Belle who was very attentive and really friendly!

Had a lovely meal at yo sushi Norwich. Thanks to our waitress belle who went above and beyond! Xx

Excellent as always. Favourite waitress was Belle! Will be back again very soon.

Yo! is definitely one of my favourite places to get sushi in Norwich! Staff are always so friendly and welcoming, and special thanks to Sam for being such a wonderful server and always so helpful! Highly recommend:))

We had a lovely time! Friendly and quick service from Sam, delicious food made fresh. Never misses, great prices too. Thank you!

Food was delicious and our waitress Belle super helpful and friendly!

Great service from Belle today 👏 lovely lunch and great atmosphere

Amazing. Not quite Japanese like in Japan but seriously the best service from everyone especially Belle

Brilliant food and brilliant service from Belle :)

My daughter says it’s Sigma. Both Bella and the other waitress were very charming, friendly and efficient.

Firm favorite for lunch! Always so tasty and good quality. Highly recommend. Belle was very attentive, friednly and great. Thankyou !

1st visit. Blake was very helpful, great service, thank you 👍

Came here with my daughters for dinner, food really good, lovely atmosphere and a great service from Sam, thanks

Bailey was a great chef it was my first visit and was world class and I never went to a sushi bar and was really impressed can’t wait to visit again!

Belle was amazing, taking time to help us work out which deal worked better for us

Lovely food, and really nice, helpful service from Ella.

I came into your sushi Norwich today and was totally out of my comfort zone, not understanding the memu.A waitress called Belle took me through the food on the menu and made my dining experience absolutely perfect 👌

Great food, great staff, great atmosphere. Easy to run up a big bill.

The onigiri was immaculate (as was everything we ordered, it was just a standout item) & the service was excellent too! Any little changes or additions we wanted were made without fuss. Belle listened carefully to our preferences & was a wonderful server. Thank you to the kitchen staff who also worked so hard to make our visit, perfect.

It was fab. Sam was particularly lovely and made sure we were looked after.

Lovely place to eat! Sam was great made us feel very welcome

Friendly staff, warm and welcoming. Food all tastes really fresh. My server Sam was chatty and helped me decide what to order and let me know about a deal they had on.

Purchased 3 boxes of sushi as takeaway. It was all really cold, straight from a very cold fridge, it was unpleasant to eat. No chopsticks, 1 tiny packet of soy sauce, wasabi, pickle. Everything a bit squashed and stuck together. This is not authentic Japanese. A Japanese chef would never serve this.

We had a lovely time here on a Wednesday evening. Foods great and we were served very quickly.

Myself and daughter eat here regularly, we are over the moon when we are greeted and see Bell, she is terrific and a real asset to Yo Sushi.

Lovely place to dine, we love eating out at Yo 😍 the food is delicious, the staff are amazing too especially Tinea the manager, Hector the chef and the front of house staff

Our waitress Sam was lovely and really helpful, a perfect refreshing drink was recommended to us, shared 6 plates between 2 of us and it was the perfect amount! Absolutely delicious, fresh food.

Really nice food every time we go. New menu is great and service by Sam was great too.

It looks exactly like what it is... but-.its not. I was curious about the Ramen, and it came out looking exactly like the Ramen of my dreams. steaming hot, shoyu type broth smelling of chickenie goodness (see the photo) it even had the seaweed poking out sideways at a jaunty angle. I tucked in with a pure joy that only a Ramen can bring me. The broth was light and full of flavour. But that's where it ended. and I realised... it looked like exactly what it was- A Ramen- but it wasn't. the noodles were thin, broken and didn't fill the bowl. I mean who skimps on noodles? instead of folding under the veg and emerging triumphant. they sat at the bottom looking sad and lonely. the egg was dry and well cooked without the soaking of Soya sauce you can get at Yalm (Great Ramen- Great people) none of that gooey yellow yummness that makes you warm. The meat was overcooked and unbalanced in the flavoursome sauce. I had a wonderful rice beer that made me happy. Yo sushi 🍣 was never authentic. But they can cook! just not Ramen.

Far too over priced. The quality of the food does not match the price tag at all. For example at a chain like itsu you get so much more for the price as well as better quality. I ordered the seafood ramen which was pictured with large pieces of squid. I had two tiny rings of squid. Left feeling rinsed honestly. We had two main dishes and 3 tiny sushi plates for £67 😭

Took my son for his birthday and he loved it. Really friendly staff.

I used to love Yo Sushi but was thoroughly disappointed. Sticky table, vague smell of warm ale (?!!!), food rather bland, little choice on the kaiten, polite service but rather slow, toppings looking tired and not tasting fresh. Way overpriced!

First visit today to Yo Sushi and we loved it, Great service and lovely food , will definitely be back.

Came in today around 2:15pm, great staff, great food. The waitress who took my bill, should give herself credit. Being able to manage FOH, while there was no heating or gas and a birthday party going on. All takes great professionalism. 🙂

Had problems with my student discount (25% + free gyozas) at first I wanted to go threw click and collect but the gyozas weren’t added so I rung up and the staff / manager explained to me if I decide to order threw click and collect I can ring back up with my order number and they will add the gyozas onto my meal or I could come in and use the kiosk. I went with the second option and Ella working front of house was very helpful and understand and sorted the problem for me with no issues all while it was a busy time with other customers waiting. handled the problem in a professional manner. Wonderful food wonderful service.

We love going here for lunch for our date shopping days.

A deeply disappointing lunchtime experience. Over the previous 15 years, across the U.K., we’ve had positive experiences at Yo! Not today. On arrival (we hadn’t booked) we were quickly shown to the bar eat, which should have set alarm bells ringing. Walking round to the seats the floor was greasy and extremely slippery. The bar appeared clean but there were the stained remains of old napkins on the surface, along with sticky menus and specials cards which took up the space where plates and drinks would go. Orders were taken and we were only informed that there was no hot seafood option after our other dishes started arriving, rather than when we arrived, or when we ordered. The belt was sparsely populated with dishes, which was surprising given that it was well in to lunchtime when we sat down. The portion sizes of dishes taken from the belt were tiny and had minimal filling; what filling there was, was cunningly disguised to look significant rather than be worthwhile and there was no pride or finesse in the preparation or presentation of the majority of the dishes, some of which completely failed to match the menu descriptions, being poorly prepared and with missing ingredients. The final insult was a 10% Service Charge which was tacked on to the bill. As we left my wife turned to me and said, “That was ****!” and I couldn’t agree more. All-in-all a deeply disappointing experience and I will be extremely resistant to ever eating at Yo! again. In fact I’d advocate any fast-food chain over Yo! in future: at least you know exactly what you’re getting there.

We have been before .... always good bit the portion/price could be better

Tonight we made a reservation, the team when we arrived were in the middle of a deep clean. They apologized for not being able to let us know because my international number. They were very accommodating and let us grab some items they had available to go. Blake and the team really turned around what could have been an unpleasant experience. I can definitely say that the team knows how to do customer service to the highest degree and I cannot wait to be able to come and sit in next time.

The fish is sliced so thinly, you could almost read a newspaper through it. Prices are very high for what you get.

Had all you can eat food was great, brandon gave us really good service. Thankyou

Had to be sure before making this review, but definitely got food poisoning after eating here. Staff gave poor service, which has happened on multiple occasions. I even saw one member of staff coughing into his hand and not washing them afterwards and coughing over a stack of plates he was carrying. I stopped eating after seeing that, put me right off. I’d suggest avoid as it’s not worth it, and I will definitely not be returning. If you want yo sushi, better off getting it from the supermarket.

Usually great but has seen to have taken a downturn in recent months. I tend to order click and collect so I can pick up and go, but am often found waiting 20+ minutes for my order despite ordering an hour in advance. Staff are clearly overworked and understaffed as I see no more than 2 waiters each time I go.

Excellent and freshly prepared food with speedy service. Reasonable value considering sushi is expensive anyway. However the last two times we've been, the place has been filthy. The bar, cutlery, and menus were all dirty and sticky. Seems the place doesn't have enough waiting staff to clean up between customers.

Good vegan menu; shame it didn’t extend to the desserts. Helpful and friendly staff.

Really great service, pretty expensive for what it is but the service was top notch. Thank you!

Food is really lovely. My family love going there not just for food but for experience as well. However, we've been twice now and they always open 30 minutes later than what they publish on the website.

Been to many japonese restaurants before for sushi and never seen such terrible food. For £50 expected a lot more and more flavour to it.

Lovely service by Lydia. She's an absolute star and we'll definitely come back because of her! 10/10

I visited here a few weeks ago for bottomless sushi, the service was very slow, the belt was great when we first got there but as it got closer to 8pm there was just less and less sushi, a couple of odd bits like mochi were added but only enough for whoever grabbed it first… the selection was very poor! lots of green beans going round. The AC was on full blast and it was freezing as I was sat directly under it, the women next to me asked for it to be turned down as she was pregnant and they barely touched it…. It didn’t seem any different. I’d visit again however they really need to improve their service and the sushi selection on bottomless sushi night.

Whether novice or experienced in Japanese cuisine this is a great place to dine. It's not cheap and if you like the cooked to order dishes it adds up quickly. Mainly bar dining and personally I prefer to get a table. Consistently good quality. Disappointed that teriyaki salmon no longer on the menu. High bar seating not accessible for less able people

It looks good in the photo. However, it is some cold rice taken out from the fridge, plus a piece of warm fish on top. The worst sushi in Norwich. High price, low quality. I tried all other sushi places including dine-in and takeaway, this one is seriously the worst. Even the Sainsbury’s takeaway one is fresher than this. The menu is very dirty, oil, sticky stuff on it. The service speed is slow.

Have been regulars here for a long time! Will always reccomend! Amazing food! Me and my partner were involved in a car accident and they were very accomodating and we recieved the best customer service ever! Many thanks to the team and especially Tanaya!

We have been coming here for years, but our last 3 experiences mean we won't come again. The food is good, but not what it was. The staff are nice but they take too many delivery orders so can't provide a decent service. Our meal took nealry 2 hours. 15+ min wait to order, then took over an hour for food to come. Hardly anything on the belt the whole time. Daughter's order shouldn't have chillies, but it did, but she didn't want to wait another hour. Took age to pay the bill. Sorry, Yo, but you're not what you once were.

great food and really polite, attentive staff

Average food, average service, messy chief table, sticky food menu, late open

Extremely expensive for what you get…I will not be going back!! This restaurant needs to think about what there charging people as it’s not very enjoyable when your getting ripped off!!

Expensive but worth it as a treat. Too tempting to eat too much.

Lovely staff, great manager and perfect food. Absolute win

Tip automatically added to bill without asking, strange setup

Not sure how to spell their name but Tanaya was fantastic, welcoming, and considerate! We really didnt know what to get and their recommendation was great. Spent a little more than we planned to, but we now know to come back again!

Had a great evening doing the Bottomless Sushi last night (25/07/24). The booking system made some errors, so it was incredibly busy but the staff handled it so well. We were the last table to be sat, so there wasnt tonnes of food left on the belt. Brandon then asked us if there was anything in particular we would like, which he made for us! The food was great as always, but wouldve been nothing without the staff. Jack did such a great job at the front, being so welcoming and fair with the booking system. When he had to turn people away, he did it so kindly - i dont think the people were that annoyed! Thank you once again to a the remaining staff: Tanya, Fen, Ella and Hector who made the evening so enjoyable! Great work - keep it up!

If I could give 0 stars I would, table booked for 7:15, was told we had to wait an extra 15 minutes, got sat down at around 7:50. Got seated at the very end of the belt and watched the same plates of green beans go round and round, my partner and I had 5 plates each and suddenly nothing more was coming around, staff are overworked and underpaid, we ended up paying just over £70 whilst other people sat at the start of the belt ate 10x more than us and still paid the same price, when I asked about the price and pointed this out I was told we couldn’t do anything about it. Absolute rip off, honestly don't bother going.

Staff were lovely however definitely felt overworked. As far as the bottomless belt goes nothing really bottomless about it as there was barely any sushi going round, to the point of seeing the same beans and seaweed salad go round multiple times. Distribution of plates was terrible with people at the front getting plenty of plates but those of us at the back left with all the leftovers. Waited half an hour over our booking before we were eventually sat down. The place could’ve definitely been more organised and prepared for something as hyped up as the bottomless belt. Such a shame as I’ve previously only had good experiences of Yo! Sushi. Safe to say I’ll be less likely to choose this chain over an independent sushi shop.

My waitress, Sam, made the experience 5 STAR. So friendly, helpful and nothing was too much trouble. Next time I'm in the area, this will be my Go To place to eat. Thanks, Sam ☺️

i came to this establishment for a quick and easy lunch, the place was lacking in atmosphere, and i had to wait 15 to get sat down, even though there was plenty of empty seats and the restaurant was quiet. Once seated, i looked at the menu and waited 15 mins before being seen. The staff didn’t see bothered and it took over 30 mins for half of the food to come out and still no drinks. I had to remind the staff about the rest of the food and missing drinks. I then saw the chef preparing food for himself, even though the rest of my food had not arrived. Just don’t go …

We are usually big Yo fans but today’s experience was awful . The restaurant was fairly quiet so we asked if we could have a table seat instead of the bar but were told they were all reserved. We were then sat by the bar under an air conditioning unit which was freezing , asked if we could move but told they would turn the air down rather than move us . 10 mins later a walk in was sat at the table that was supposedly reserved which we were told we couldn’t have . Service was poor and we weren’t checked on once . The food took ages and was not great and only 3 choices of dishes going around the belt . I then realised there was a vermin trap right by our feet . At which point we left . Generally the restaurant looks a bit grubby now and the quality has taken a big hit .

Amazing food and reasonable prices. My son loves going here, especially because the conveyor belt style distribution is exciting for him.

I loved it here, came for lunch with my friend and we didn't pre-book. We had to wait about 10 minutes for a seat and the staff were incredible and the food was very reasonably priced and very good! I have allergies so a special thanks to the staff for being so careful and checking in on us throughout our meal

Wasn't too busy only a few tables Could not fault the kitchen and food it was all lovely 😋 Issue was waiting around 20 minutes to even have our drink and food order taken when they said they'd be back in a couple minutes When it came to paying took over 30 minutes and that was only because we finally caught another servers attention who kindly helped straight away. The tables also weren't being cleaned after people had left either leading to the server acting like it was a big deal they had to clean them so others could sit down it's also unhygienic Very disappointed as this is the second time with this exact server I've experienced these issues with

Great quality food, both hot and cold. Very slow service, fairly quiet evening yet still a 20 min wait to order after seated and a 30 minute wait for Bill. General lack of attention on tables both eating and clearing after people left. No complaints about the kitchen :-)

Nice but there are ever enough green dishes on the conveyor almost forcing you to buy the more expensive ones. They will make some green ones if you ask but I don't think asking should be needed.

Great service and the best white chocolate choux bun

Amazing food amazing, people. all I need ! Thank you YO!

Food is great. Always fresh, well presented and delicious. The staff are amazing. Nothing too much trouble and very friendly.

Hadn't visited for quite a few years, my son picked this over Wagamamas and wanted to try some new food and due to previous positive experiences myself I said yes. Katsu Chicken was just ok, the sauce was quite runny with not a lot of flavour. Hoisin Duck loaded fries were nice as was the chicken in a chilli sauce. Prawn crackers were soggy. Edamame beans were inedible, we ate 2 and left the rest of the bowl on the table, was surprised they didn't ask if everything was ok (but also appreciate I could have saia something but felt awkward). Was undercharged which was only picked up because I asked for a receipt then they noticed (I wasn't aware as I assumed they'd charged me correctly anyway). I was initially aware because they stood very close to the table talking about it and laughing about who would have the conversation about needing to ask me for more money. Made me feel really uncomfortable. No problem at all needing to pay more but at least be professional about it and not stand near the table and laugh. Really disappointing.

Had the most wonderful experience for my first visit to Yo! Will definitely visit again.

Popped in the other day with my friend for lunch before going shopping, the staff were very friendly and helpful quickly helped us get a table after a few moments of walking in the door, the waiter who took our order was very courteous and helpful, the place itself was very clean with an open plan kitchen and all the food was made fresh to order which was very nice to see, the fresh food lead to a wonderful dining experience the food was absolutely lush, including the bits that we picked off the conveyor belt that went by which had some very nice looking food on it, definitely well worth visiting if you like Japanese food there is more to it then just sushi! Everything was on point and absolutely lush we will definitely visit again when we are next in Norwich 5 stars all the way!

Always have good food here. My other half loves Sushi and I hate it. So it's a good place for him to get his raw fish fix and me to be able to eat lots of other dishes, the street food options are great The food is always very tasty and fresh, and the service is great. This rating would be 5 stars, but it isn't cheap and I'm sorry but £6 for a SMALL bottle of beer is a ridiculous price. Two people for lunch cost us £75 and we had one small bottle of beer each and 6 white dishes. It was good, but it is a lot of money for lunch... So I would recommend, but we don't come here often because of the price.

Sooo good, way better than any YO! places in London. So many options for sushi on the conveyor belt. The quality of the food was amazing too. I also recommend the bowls they have. Service was so nice too, super friendly.

Took the family for a big payday meal. Everything was perfect. Staff were super friendly. Food was so amazing and reasonably priced.

I’m sorry but I have to say this but Norwich Yo Sushi was absolutely filthy when I went at lunchtime last week. The cutlery was dirty, plates were dirty, the clear plastic domes that covered the food looked old and dirty and after I paid the bill there was a piece of snot on my hand horrible place sorry. The ginger and wasabi and soya sauce containers bottles were also filthy.

First time here great place next time I'm in Norwich definitely be going back..

Very nice place serving good food.

Regular visitor! Great staff, always clean and a fantastic experience. You won't find sushi cheaper, and it's good food, but I would love to see new and bigger dishes traversing the conveyer.

I don't normally review a chain unless they're either really, really poor or exceptional, luckily Yo! were amazing. Food - It is what it is, it's freshly made sushi, it looks like sushi, it's all made fresh, it tastes fresh and they make it all day right in front of you, they chuck it on the conveyor belt and it makes it's way round, from there you can pick it up or you can order on the app, it will come to your table and wait for you to grab it. - As well as traditional sushi they offer vegetarian and meat sushi, they also offer a range of hot foods now including noodles, curry and meat on a stick. They do seasonal foods, right now it's a few Christmas themed sushi rolls. They've also rolled out bento boxes for children. Service - ABSOLUTELY NAILED IT! This is what made it for me. I have an onion allergy, as it's not on the standard list of allergies the server spoke to the chefs who told me not to take things off the belt and instead to order through the app and they would make it specially for the table. We only had to do this once however as the chef working next to us started taking our orders personally. When we ordered something which wouldn't work without onion he was frank and honest and offered to make an alternative. This is how you do service for people with allergies. Atmosphere and amenities - it's a chain restaurant so don't expect anything fancy, we were lucky to get a booth but if they're busy there is bench seating at the back. It's always worth booking ahead or you might have a wait. - Seating isn't particularly wheelchair accessible, there is a low bench but they generally use it for deliveroo so... Might be a bit awkward, that said they do have a disabled toilet on the ground floor and the entry to the restaurant is level access. - Parking is readily available in Chantry Place and Chantry car park.

Came here for a Yo sushi school, was a really great experience and we revived so much sushi! But what really made me write this review was the really great service we got from the staff especially Bailey (who was teaching us how to make sushi) and the front of house who were accommodating us for the event. They had some really great chat and made the experience that much more enjoyable. Highly recommend!!

Yo sushi more like no sushi. Low quality food, high prices. Won’t be back.

Food here is okay and the waiters are brilliant. However, they encourage you to order through the app when most of the items aren't on there and the kitchen don't even pick up your order. Every time I've been here, I've waited for over 15 minutes for my food (when it's not even busy) and then have to call a waiter over and flag this to them. It turns out the kitchen don't even notice my order or have forgotten

This was my first visit to YO and didn’t know what to expect. I was greeted by Sam the most helpful waitress who explained everything to me. The food was very good and I would certainly come again

Food was really good, sometimes a little dry. 4 stars for service because nobody shouted “irasshaimase!!!” When I walked in.

For the third time and def the last, I’ve been ordering a Uber delivery from them and they’ve changed my command with someone else’s. Don’t expect having any good service outside of the shop itself.

The food was nice, but I have to say for what it is, unfortunately I think it is overpriced :( I did not leave feeling like I had 'experienced' anything. It felt very manufactured dare I say! The atmosphere, staff etc were spot on and loved the choice of drinks available. I'd most likely choose an independent sushi restaurant in norwich next time, plus its good to support local businesses!