Winkups Coffee Lounge in Conwy

Layout again was a problem just like the zoo itself for people in wheelchairs due to Buggies and layout of tables etc. Hot food was limited menu a little pricey. My personal opinion maybe have somewhere for buggy's to go outside . And re think inside furniture layout

The food is actually quite nice but heavily overpriced for what you get £5 for like 7 Popcorn Chicken is scandalous however you want to paint it and just comes across as a middle finger from the Staff for complaining, not to mention it is also completely let down by rude and lazy Staff that instead of turning up 1hr before Open Hours to fire up the Ovens and start prepping Orders like every other eatery in the UK the Staff rock up exactly at Open Hours leading to Customers having to walk up and see what the delay on their Order is, upon doing this I was met with a snotty attitude by a clearly overweight Staff member who piped on about how the 5pm Open Time means that's when the Staff arrives yet when I pointed out to him that it was a 5pm Delivery Time on the App he huffs this whopper of a huff and shrugs his shoulders and says "You will just have to wait". All in all I quite enjoy a Pizza Box Pizza but the sweaty overweight male Staff member with grey hair that was working this particular Site needs sacking the guy lacks basic hygiene and manners and they put him in charge of peoples Food Orders 🤮. AVOID. AVOID. AVOID.

Really going down hill, service is abysmal, waiters sullen, no customer skills, hit and miss table arrangement, long winded service at the bar, food ranges from undercooked to burnt, breakfast, if they don't give it to the wrong table can take anything upto 30 to 40 minutes, tables sticky and slow to be cleared.

Not bad at least some of our order was correct but like other order at post the order is either mis heard or not correct and it is so frustrating when you have left the place to find food order is not correct. This fast food order system is pants and we need to return to human face to face ordering and not this stupid tower gadget that dosent work unless you shout so the whole car park can hear your order

If I could put minus I would waited an hour and still didn’t get any food they said ther was no bread while they carried on giving it out