Willow House Chinese Takeaway in Wolverhampton

Food is disgusting. Never ordering food from here again. £17 for 2 curry's and prawn crackers. Mine went straight in the bin.

Not ordering from here anymore, really has gone down the pan. What has happened? Food is terrible now. Fried rice looks like it’s way overcooked and chips are vile, they look and taste like they were cooked in old oil last week.. straight in the bin. Look around folks, there are far better takeaways than this.

Since I have a hearing impediment, there is a ring doorbell on my door, so that I am able to hear when someone is at the door. When the food was delivered, the woman rang the doorbell once, and within the 10 seconds that she left for me to get down the stairs, she was gone, and the food was hanging on the outside of the door handle. Anyone with common sense would know that the food is just going to fall when I open the door?. She then calls me, and says she was knocking ages, to which I expressed that i had the ring doorbell, and she should have used it. The doorbell proves that she did not infact knock for ages. Her attitude, and that of the managers, was absolutely atrocious and was not of a professional in the slightest. Not even an apology. I have had an awful day, and I was looking forward to my take away night, and you have ruined it.

Food tasted like it was cooked the day before. Small portions of terrible. Even chips and rice were no good. Wouldn't eat from here again if it was free.

Ordered food at 7.40pm last night, the food finally arrived at 11.10pm. I phoned multiple times to be told that my order was on the way & it would be 10 minutes. I was told this 4 times. I can't complain about the food quality because it was very nice, but a 3 hour 30 minutes wait & being lied to about the delivery has put me off from ordering here again

THE WORST CHINESE FOOD I HAVE EVER HAD !!!! tasteless !! Egg fried rice didn’t even look like rice, chips dark brown and tasted like dirty oil, the curry and noddles were so bland ! You need a new chef, don’t know how you even get business

Called them to cancel order. Was very apologetic and the guy said "its OK, we'll put the cancellation through" Never got my £26 refund... why was I being apologetic when I'd pay them £26 and let them eat my food?! If ordering on website ALWAYS select Pay Cash.

Was so disappointed on Monday with this meal, we normally go to Golden Wok, Stubby Lane but they don’t open on Mondays, so we decided to give these a go. Never again, how can a Chinese takeaway get egg fried rice wrong! It was dark brown and mushy, the pancake rolls weren’t cooked all the way through and the whole meal was low standard, I rarely give bad reviews but on this occasion, I felt I needed to warn others. Maybe it was a bad day for the cook I don’t know but that’s still no excuse for poor food.

Used these before but after tonight meal no more .my meal was £27.50 .gave my son £28 .didn't give change and I asked for 2x chicken.beef fried rice .omg it looked like shredded chicken small .and the beef pieces was the size of my finger nail .pity my other Chinese shop was closed I've seen more meat on my leg than in my dish

Delivery was fast. Food wasn't great for what we paid. Very small portion and very dry. Hardly any sauce. Will not use again

Lovely take away, food tasted lush, cant fault it.☺️

Been ordering for over 10 years won’t order again after the Singapore fried rice I just received it tasted like metal

ordered my food, didn't wait long for it .Got home. Look lovely when putting out the only thing wrong with it was the lack of taste had better out of a jar.

If I could give less than one star I would! Rude manager, awful food!

Went and collected took our order but missing an egg fried rice when we got home and no meat in the curry. Not good and won’t be ordering again from here

Missed orders & the other I did receive was full of grease

Ordered at the weekend via Deliveroo; had Kung po, chow mein, Singapore fried rice and BBQ ribs. It was delivered quickly - the food was really hot and tasted lovely, the chicken was lovely and meals seemed fresh. The delivery lady was really friendly.

Terrible food. Ordered special curry, but only received tough chicken and beef in a weak, watery sauce. Phoned to complain but no one, apart from the girl taking orders would talk to me . So frustrating.

First time using this takeaway it will definitely be the last food was absolutely horrendous meat was that tough you could not chew it rice was lumpy definitely reheated i would rather eat dried bread than another meal from this takeaway

Today I waited 2 hours for my delivery. I ordered through their website which said 60 minutes delivery. I didn’t even get an apology from anyone I spoke to, the food was also lukewarm when it arrived. Disgusting service from Willow House!!

Fantastic food always and a customer for over 8 yrs and never had an issue at all

Ordered food online, it was delivered din 20 minutes and that I clouded the 7 minute drive from the takeaway to my house. Not sure how fresh the food was due to this. When you order a set meal for one, you don't expect it all the be squeezed into one tub. Not great when you have a mixture of beef and black bean and sweet and sour together. Also due to this there was no crisp to the batter. Not ordering here again

My daughter ordered food via just eat that cost her £47 (with del charge)..however when the food arrived it was clearly over cooked in old oil!, you could taste it.. I called the establishment to complain and told them I’d be returning the food and wish to have it replaced/cooked fresh, 15 mins later I arrived and returned the ‘old’ food in replace for the fresh. All in all the food was replaced with no problem and was definitely better then previous, the chips and batter balls were better but still tasted of old oil alittle (was not over cooked this time though). If they just cared more about how the food went out and didn’t over cook items and changed their oils regularly then this place would soon see more trade and return to the banging place it used it to be. But thankyou to the girl on the phone who happily exchanged our food- props to her 👍

Terrible terrible food. Salt and pepper chips were soggy. House special chow mein consisted of 2 king prawns and 2 pieces of pork, no variety.Everything was bland no flavour.. GO SOMEWHERE ELSE!

The most Awful food I’ve tasted it all went in the bin and cost me £15.60 greasy rice awful ribs would never order from them again oh and cold

This chinese is up there with the worst I have ever had. Chips cooked 7 days a go and heated back up. Curry scooped out of the canal. And uncle Ben will be turning in his grave with the standard of the rice. The spring rolls had no spring in them. The salt and pepper chicken reminded me of batter bits from the chippy. All said and done at least I have 2 containers to use for my dinners. Thanks for wrecking my weekend. I reccomend setting up near Winson Green prison, as there food needs competition.

Firstly, We were told 40 minutes until it could be delivered & it took 1 hour. The salt & pepper chicken wings were greasy, dried up with little meat on them. The House Special chow mein almost all pork meat instead of a variety as stated on menu, the 2 prawns that were in it were dried up, rubbery shrimps & the noodles were tasteless. Complete waste of £25.10 PLEASE DONT MAKE THE SAME MISTAKE AS WE DID 😡

Ordered takeaway from here, no sign of food, some rubbish excuse every time I called them.. Driver on his way... On his way to where? Timbucktoo??? Coz over an hour & food still not here. Order cancelled. Driver now has a nice takeaway to tuck in to, hope its cold, if it was ever sent out in the first place.

Worst meal I've ever tried from a Chinese restaurant spent £19 tonight prawn crackers were stale beef and mushroom curry was watery and the chips were disgusting well done willow House wong be using you again

Super quick delivery, tasty food - what else would you need🤷‍♂️

Just had beef curry chips...chips are re heated beefs good for foundations avoid this place

Worst food and customer service. Avoid take your money elsewhere as 15 quid of food has gone in the bin not one part was edible

Use wongs up the road , it's closed on a Monday so used these , but have used these don't know what to say or start , salt and pepper chips no condiments just chips £3.80 , ordered a value dish 6.20 in a tray hardly no meat paid all that for rice, used to be good 5 years ago no stale , watch them change the signs soon or say new owners , horrible

Worst food I've ever eaten .. ordered salt n pepper ribs ...got ribs covered in oil and onions..heart attack on a plate no flavour nothing .. chow main just full of oil wow how are these places still surviving over £27.00 worth of food in the bin ..shocking ..

Ask for a salt and pepper box and get no salt and pepper seasoning on anything. Staff refuse to collect food, they won't refund or anything else just laughing at us when we ask for a refund. All food disgusting, stay clear!

Wouldn’t even give them a star. Reheated food that tastes like washing up liquid, or like it’s been soaked in salt. Never fresh as it gets delivered with 10 minutes of ordering. Worst chinese takeaway going.

The service is quite rude and feels like you are putting them out by placing and collecting an order. The food was from very bland to extremely salty, overcooked to the point of being mushy and runny. To top it off I found a large piece of jagged plastic in my mushroom curry. Total waste of money as it went in the bin. We certainly will never order from here again. My advice is go elsewhere.

Horrible place Fatty slimy meat 🤮 At to have refund With bit of battle Moody crazy Chinese staff + don't give you free prawn cracker Over £10 not even over £15 too What am they £0.10p cost too restaurant And ,if you do buy them ,there only give you hand full You can buy a big bag from kick save for £50p Food well over price for what it is What is it jar Chinese curry sauce Meat and vegetables and rice Every1 did till me not buy from there But omg did not think it was that bad

I purchased king prawn chow mein, the noodles were dark brown ,the prawns Were like shrimp very small and hard which in my opinion were from the night before, discussing a waste of money.

Always great service, always great food

Food is bland ..rice mushy and chowmein seems like was cooked yesterday ..absolutley discusting food even sweet n sour sauce tasted wrong ..wont be ordering again

Food bland and seemed to be reheated. Spring rolls had a weird stale texture. Woke up next day feeling sick, bloated and massively thirsty. Suspect they throw MSG in by the truck load. Not a nice treat to have and wouldn't order from here again.

Always used willow house NEVER AGAIN chicken curry 🤮 all grease floating on top and chicken chewy ... also chicken and pea omelette 🤢 discusting chicken like rubber after phoning to complain all they said was no one else has complained JOKE

Never had a bad meal from there until tonight. Vegetable curry was bland, flavourless, watery and vegetables were soggy. Really disappointing considering the wait and how rude the lady was behind the counter!! Won't be going there again.

Used to use this place twice a week, unfortunately will no longer be using it, 2 hour delivery for food after initially being told 1 hour, rang after 1hr 30 mins, still no food, rang again & told driver was on the way, 2 hours for a food delivery is unacceptable especially after being told 1 hour, quite rude on the phone too, long time customer lost I'm afraid

Great friendly staff, good quality food..

Had some good food from here, but it has gone down hill recently. Seaweed was inedible, and the lemon chicken was vile last time.

Absolutely disgusting food.. bbq sauce smelt like puke.. beef was just mushy fat chicken like a form of tasteless rubber drowned in salt i wonder why!! It hides the taste of putrid food.. customer service Absolutely diabolical they need closing down... i have kept said items and will get them to someone who can test them ...

Waited an hour served our food out for it to only have chicken in the curry when we paid for house special ! And the shredded beef was rock hard ! Teeth breaking ! Never ever would I Order from here again ! Waste of Money ... rang them up got passed around on the phone for her to tell me they won’t swap The curry ! Ewww vile

Over cooked chicken balls over cooked chips won’t be ordering from there again really disappointed for the price aswel

Tasteless barely warm very dissapointed

Very nice food me and my son love it

Ordered food tonight special curry disappointment no king prawns and curry sauce watery and asked for fresh garlic and chilli and not done to order, not happy order number 24

2 hours 30minutes - this is how long it took for them to get part of the order delivered!! My wife is allergic to shellfish, and Willow house know our order - yet they sent a dish with prawns in it 1hrs and 30mins after order was placed Then took another hour to send a replacement!! I know they are busy, but this is pathetic!!!!

Oh my god , I ordered £34 worth of food from here and to say we were disappointed is an understatement the curry which was large was more like dishwater with little filling and barely warm , the order was not completely correct and the free prawn crackers never arrived . To top this off the person who I complained to then called me a lier , disgraceful I am a professional worker within the nhs . My advice avoid at all cost and save your money .

The chicken curry was as bland and tasteless as you can get.Pale in colour and unappetizing.

Very dirty front of house, greasy floor as you walk in. Walked straight out as didn’t want food poisoning

Great food, friendly staff and relatively fast delivery times. One of the best in the country.

Great takeaway. Just wish you could pay by card. Stop slipping the cash under the table you pesky buggers

Allways use willow house.. im a fussy fussy eater and ive never had a problem allways nice never unhappy

Crap crap crap. Didn't give us a meal in our order we paid for and accused us of lying. Avoid use Jasmin House instead

The food is good but delivery service terrible. Last 3 times it has taken an hour to get here, food has been lukewarm or sent the wrong order.

Great service and excellent food

Food was ok but the delivery was slow.

Used to be good now it's hit and miss. Always get order wrong. Which a shame as it was the best about around 8 to 10 years back

Meals are very good most of tjme. Must be a different chef occassionaly as had somd vile itrms.

Cold bland food, should have gone to mcdonalds

we had food delivered which we didnt have to wait too long for but how disapointing! The food was only just warm enough to eat and some it was burnt. I dont think a dog would have eaten it.wont be ordering again from here.

Have been using this place for years. For the most part the food tastes good and is always hot but the delivery times can sometimes be poor.

Disgusting... Always use Wong's only used here tonight because Wong's was shut... Food disgusting staff vile also spend money on a meal from any Chinese takeaway always get prawn crackers on the side no charge u have to spend 15 or more... Safe to say if u want to taste uncooked chikhen Rice brown and rock hard and rude staff this is your place... Never ever eat from here again infact would like to get the meat tested 😷😷😷

Best Chinese takeaway in the area. Very quick to prepare food and always get the order spot on.

The most wonderful take away for Chinese food anywhere in England

Great service, quick delivery and high quality food

Stumbled across Willow House when we were let down by our usual one once to often. Good selection of dishes with friendly staff. Food is piping hot and really tasty. Have now used Willow House a few times and has quickly become our favourite.

poor order over 15 quid and the food came warm waited over an hour what a joke could have gone to others that have free delivery.

Under cooked food . Arrogant staff and two of my mates have had food poisoning do not recommend

Looking for a good takeaway for years this is the best in the area

Food is amazing, service and staff are friendly and welcoming & food is prepare fresh and quickly. I would recommend this place to anyone after that proper authentic Chinese food

Asked for a delivery to cheslynhay what is 5 miles from the shop and 7 minute drive... I use this Chinese for years at my address in Wednesfield. I was told THE DRIVER SAID NO (GOOD BYE) And had phn put down on me. Absolutely discusting.