Wild Bean Cafe in Poole

Turned up here around 6pm before a performance on the off-chance they may have a table, was advised by who appeared to be the maitre d’ (she carried a highly important-looking radio in her back pocket) that there’d be a table in what was a roped off semi-formal dining area around 6:15pm and suggested we sat at the bar to wait, she promptly brought over some menus… so far so good. We did this. Then 6:15pm came and went, no update, 6:20pm came and went, 6:25pm passed... no communication from the maitre d’ who stood expressionless at the restaurant desk, uninterested in any customers (even those WITH reservation were simply pointed in the vague direction of their assigned table. At 6:30pm, as we noticed that even those sat in the restaurant area were still having to order at the bar, we tried unsuccessfully to get the maitre d's attention - she continued to alternately stare motionless into the middle distance and texting on her phone. We eventually went up to the bar, just as other customers in the dining area were doing, and placed our own order to eat in the bar area - no one, neither the maitre d’ who by now was watching my OH order - or the bar staff who took the order and bar table number said this wasn’t possible. Our meal which was totally unremarkable eventually arrived at 19:10. Over an hour after we arrived, and 40 minutes after we placed our order. No apology. The Maitre d’ continued to walk around looking miserable and unapproachable. Don’t use this place. Disorganised and not interested in its customers.

A couple times I’ve tried to order from this place and both times on different occasions they’ve cancelled my order, won’t be bothering anymore!

Been to a few subways around the country. Never been to one with such a helpful polite member of staff. The young lady was working on her own and was very helpful. A credit to whoever owns that franchise