Wheelers in Derry

Absolutely terrible service after ordering on this app the food showed as delivered.the shop would not answer the phone for over 30 mins . Then it arrived 45 minutes late and cold

Waited two hours food cold absolutely disgusting

Absolutely amazing service and food thank you ☺️

said it was gonna be here at 7.55pm and didn’t arrive until 8.35. sent the wrong milkshake too.

Also my order was done incorrectly i just wanted chips with taco sauce not loaded

Waited over an hour for food that was appalling and inedible.

Hot and tasty food which was well packaged.

I don't mind waiting. I got a notification saying the courier was on his way 35 minutes before the food arrived. I think this was a mistake as the food was still warm. Id say it hadn't left that long.

Was years since we where in Wheelers. Many years ago food was good so looking forward to the same. Well a Cod and Chips, a Mexican Chicken Salad and some chips cost £24. Can honestly say every bit of it was horrendous. We literally couldn't eat it. Fish was really slimy with an awful smell. The chips was hard and stunk. The Mexican Chicken salad literally turned my stomach. How Wheelers is getting away with this is beyond belief. Total health hazard. The sit in itself was filthy and no harm to the staff, they should be trained on manners. There was no cutlery and we had to wait for some. Then when the lady brought it out, you'd have thought they licked it clean rather than wash them. We certainly won't be returning. This place is shockingly bad 👎

the food was cold and the milk shakes were warm

I rang the restaurant to ask where my order was they said being delivered before the phone call the app said it wasn’t even being prepared yet after the phone call it said enjoy your food and I still have no received my food yet

We just got a delivery. They forgot a chicken box in our order. They then said they’d send it over. An hour later it landed freezing. They tried to say they made it and sent it straight over so they won’t take it back. Won’t give money back. Ignorant staff. The pizza was also black. Had to order food from somewhere else in the end.

Called here this evening for a quick bite. The place is a health hazard, shockingly dirty and grimy. Staff obviously do not want to work there. The food was terrible. Burnt pizza. Burnt burgers and rock hard tasteless chips. Save your money and go elsewhere 🤢

On the first occasion order came in good time and was warm but there was a meal missing. We then waited nearly an hour for it to come and when it arrived it was freezing. Wheelers said it was cooked and sent straight out. Very disappointed have had to buy something else. Staff in wheelers very unhelpful.

the pizza was edible the rest was so cold it was inedible

The chips had a really weird tang. Don't think I will order again

Ordered a takeaway for the family from wheelers for the first time in years. I used to love the place. What we received can only loosely be described as food. It takes a lot for me to leave a negative review, but felt I had to in this case. Soggy, disgusting chips that were covered in black rot. The lettuce on the chicken burger was brown. Overall quality was horrendous for take away food. I will never be back. I cringe for them.....

Lettuce in wrap and burger was discoloured and soggy. Chips were laden with black bits and soggy. £40 all in it was disgusting

Arrived over two hours after ordered. Rang three times to be told each time it was on its way. Ended up having to put on other food for a child. Very poor

Ordered at 5:50, didn't arrive til 7:35 Rang Wheelers a few times but didn't get through until third go, just told deliveries are a bit behind.

People playing their phone at high volume takes away from the place. Very annoying for others eating

Had a lovely meal with my mom. I haven’t been to wheelers in ages but they never fail to disappoint. Loads of chips with my order. Chicken was so good and the wrap was excellent, chips so nicely done! Great milkshakes as well. Staff so lovely and service excellent

I don’t ever complain, but the fish was over £8 on its own and was burnt and extremely greasy, and the burger had a stew aftertaste.

I recently had an extremely disappointing experience with Wheeler's Despite their reputation, my delivery arrived 15 mins late, and the food was cold and unappetizing. This lack of punctuality and quality is unacceptable, especially for a restaurant of their standing. Unfortunately, due to this poor service, I will not be ordering from Wheeler's again.

Took the Grandchildren had a great time and everyone enjoyed it

A feel like I’ve been bent over.. paid 27 quid for a chicken fillet burger a lock a chips and a drumstick and took an hour and a half to make things even better

Was late due to being super busy but was worth the wait absolutely beautiful 🤩

Hands down the best margarita pizza in town. Crust is thin and crispy the cheese melts of as you bite in the perfect cheese pizza. The chips are chunky, potatoey and extra crispy. This place knows how to make you want more!! Yum !

Great food and lovely staff always enjoy going to wheelers

Food was tasty, chips are reali tasty.

My ordered was delivered by a very friendly driver. Food was very tasty and arrived hot. Will use again.

Ordered at 1730 - starting calling them at 1900 as no food arrived! - was told food has just left shop. Delivery driver arrived at 1930, parked outside for a few minutes and then he started to drive to away. We opened the front door and the driver wound down his window and said I’ve only got half your order”. And drove off. Called the shop again and explained what happened - they had no idea. I asked to just cancel the order and refund the money. Driver comes back 15mins later with order, said I called and cancelled. Called shop back to say driver returned. They weren’t aware! Still waiting on refund.

Half price Pizza on Tuesdays and Wednesdays. Such a good offer and really great Pizza. Chicken BBQ in picture. It was beautiful.

Gougons missing, chips under cooked and everything had a strange after taste, delivery driver polite and on time

i got boba and i’m about d boke everywhere and ur women took about thirty years to make my drink and ik it’s just her being slow cus blondy was making everyone else’s drinks pure fast.dunno what atmosphere means

Lovely food and great portions. Great

Aligning with other posts for Wheelers, we ordered some takeaway food at the counter on 05/04/24. We hadn't been to Wheelers in a while so we're looking forward to some tasy food. We ordered a fish supper, goujon meal and a battered sausage supper plus some extras. The total came to just over £40. Firstly, the fish supper...a small piece of cod and a mediocre bag of chips for a whopping 12.95!!! Fish was overcooked by a country mile and chips were barely there - was also under the impression you got a potion of peas but staff didnt ask. This used to be a sizeable portion and you could barely finish, but not now. The goujons were also very overcooked to the point of being inedible. Curry sauce, seemed frozen and then heated...was very lumpy in texture and wasn't really stirred when heating. Unfortunately, Wheelers time as an enjoyable takeaway or sit in has passed. Other takeaways provide larger, tastier portions for much less money. We won't be back...

Paying £6 for cheese burger that was the size of a kids burger, £2.40 for a very small amount of dip terrible value for money

Food was freezing, wrong drinks,

Family fav of ours, fast delivery, yummy food

Had a lovely burger and chips. Friendly staff, fast service.

Awful delivery time! Waiting nearly 2 hours. Ridiculous

False advertising on the chicken wrap buy one get one free

Absolutely beautiful best food around,best thing they cater for gluten free (Celiac) spot on every time :-) thank you so much

Food was thrown together and they also forgot some of the items I ordered. Overall the food was awful and service equally awful...

Staff don't want to be there, barely notice U at the counter, even when it's empty, and then the food well 🤮

Drinks ordered with kids meal was missing after paying extra for an Oreo shake. Food wasn’t great, was quite cool and was very late. The honey chilli chicken was very poor.

didnt update my order on just eat

Rotten absolutely freezing everything was soggy

Pizza was rotten. I was really disappointed 😩

Lovely as usual and order was all correct!! Delevery was also quick!!

Food was soggy and tasted dry and not nice

Brilliant food and service as always thank you :-)

Everything was spot on and arrived very quickly despite the snow! Free SF chicken goujons are so tasty.

Very disappointed with wheelers food last night portion sizes were very small and the Mexican salad was very disappointing for the price ..I usually order from wheelers and have always been happy .

lovely food and great value for money

They hadn’t got the chicken I selected and was 20 mins late

not a big eater, so I got an kids chicken burger, its was enough for me

Used to love Wheelers, but is now really poor, will never be back nor will any of my friends or family, had gotten really expensive and quality of food really poor, staff not at all helpful and the the atmosphere is also really bad, very cold to sit and try to eat. Fish was very poor, I couldn't even eat it, chips were hard and tasted raw.

Great food as always super fast delivery thank you 😊

Lovely food great service. Fantastic Gluten Free selection

Smallest portions I have ever seen, look at the size of the “large chips” lol. And portion of rice for 3 quid isnt enough for 1 person.

Food was delicious and warm all delivered within 20 minutes. Was put off for a moment about the reviews but couldn’t fault anything

Did not receive my order and when I rang there was no answer

Good service and delivery food is always good buy 2 bags chips got were cold

Update. This place is so slow. Very long waiting times even for the easiest of orders. Three plain burger meals took 45 minutes. There was a time when a trip to Wheelers meant good food was eminent. Unfortunately, those days are long gone and it's mainly a complete disappointment. Food is tasteless, the chips are barely cooked, the burgers are disappointing. The chicken is either fatty or dry. I could go on. Never again. Awful.

No stars for wheelers food was disgusting, plus delivery was late never again

Food cold, milk shake was watery had to phone after an hour and half to be told it's on its way and after 2 hours of waiting rang multiple times for them not to answer the phone at all and then it finally arrived unfit to eat any of it.

Got my order and half of it was missing!... 2 of the main meals

Worse chips ever. SF chicken fillet was so dry. Expensive prices for really small portion of curry dip.. Over all expensive for for we got. Definitely won't be getting food from here again. Definitely not the Wheelers is use to be years ago

Chicken box came without peppers, onions and no taco sauce. Some mayo and chilli sauce.

Always food missing from order everytime i order give yee a discount for spending so much for them not to put half the order in is a bit pointless other than that foods okay

Honestly unsatisfactory, one and a half hours for food delivery , which was cold and wrong order inside burger

Love their milkshakes and their fried chicken

It was evident it was the end of the night. A tiny portion of chips with at mist a ladle of curry sauce over it. The sauce was stodgy. Dry, sparse and really not nice. Really poor. Order one piece if chicken... got 2 pieces of what looked liked a burnt black chickens rub cage. Zero chicken, jurt burnt batter. Horrible.

Portion sizes have got really small ! Lovely food clean and spacious nice menu bit pricey tho

You need to do something about the ordering on meal deals you can not opt out of loaded chips had to order 4 loaded chips which none of us wanted just to place the order and cost extra 8.50 and it was the smallest portion of chips I ever seen for th price of them

It was good and tasty thanks 😊 xx

Food very cold.. very bad customer service

The "loaded chips" that you have to select with your meal arent even loaded their a plane bag of chips and it made me pay extra for it so ended up paying 11.99 a meal for 2 burger meals an the burgers were disgusting

Food was cold and all squashed

Girl rang to say food would be late which I understood but she said she would re cook the food, but the food came cold still it wasn’t recooked and I paid £23.70 for the order!! Nat happy

The food is really good, I took a star off because the portions are a lot smaller than they were. A large back fills a small brown bag, and it's £3.50. I called in and ordered at the till and staff were nice, but they definitely prioritised app orders over people in the actual shop. I waited 25 minutes for 1 pizza and bag of chips and the people before and after me were away with their food. Aside from that what we got was really tasty, best pizza I have had in a while.

Food arrived early, was hot and tasted great

Food was late and food was cold, would not recommend at all

How on earth is a business like this still operating in 2023? So many things wrong with this. Ordered a takeaway for my two kids and waited 1hr 15mins when told on the phone 30mins. When I called back to get a expected time, told the “driver will be with you soon”. When the food arrived, overcharged by £4 (guessing that’s a delivery charge) for a late delivery! My sons ‘kids curry’ was some sliced chicken, powdered gravy granules mixed with curry powder! Dark brown, far too spicy and disgusting! Absolutely no nutrition and a cheek to be called a curry! We call him the human dustbin as he eats everything! NOT this junk…it went in the bucket where it belonged. My other child’s nuggets (3 small bits of chicken) were seriously overcooked, dry and the chicken inside was tough. He ate a few, cold chips and that went in the bucket to keep the curry company. No reply on a phone call, probably just as well. No email Address to contact the business. They probably don’t want to know.

Food was cold, I paid 32.00 , chips had to be upgraded before I could order , they were smothered in garlic mayo , my Quarter pounder had no cheese , a bit of tomato and was crispy lying under heat too long , last time I will be giving my money to wheelers

Great value & fantastic food!!! Especially the curry & chicken goujons!!

We didn’t receive the 3 drinks we ordered.

Wrong item sent, this is not the first time! Ordered pizza, curry and 2 burger meals one with chips and the other with loaded fries. Only chips came so was charged extra for the item I didn’t receive.

Forgot item and delivery time awful. Delivery man was nice

Rang the restaurant to ask how the fish was prepared was told it was battered fish, it was actually breaded, I don't enjoy breaded fish. Chips were subpar. Extra 25p for coke, when Pepsi arrived Very disappointed

Nicest burger I have had anywhere in Derry In a long time. Will definitely be back

Tasted good was a little surprised as how small the big wheel burger was but tasted fine

Tiny little amount of hard ends of chips,hard tiny bit fish,few hard ends chips n half size of nugget 4 bits chicken,never again,huge price,over hr and half wait

Excellent service and tasty food.

The burger was great as per but the fish was inedible sorry... No refund needed just disappointed 😔

Used to like this place but for the 2nd time in a row the food was terrible. Cold greasy & no care taken. Got the price you’d expect better. Won’t be ordering again.

For the price of the item didn't get alot for it and it was cold

Probably the worst customer service I have experienced in a while. Ordered pizza and chips, bags of chips were tiny, pizza base was so dry and chewy. Was also given the wrong order, when phoned to rectify the issue I was surprised to experience such rudeness from staff. Definitely won’t be back and would advise others to avoid also