Mcdonald's Restaurants in Derry

Every time we have visited in the last 12 months, and that's through the drive through or going into the restaurant, we have asked for a strawberry milkshake and every time have been told 'we don't have milk shakes today's whether it's lunch time, dinner time before or after midnight it's always the same. We know one of the managers and have asked them the following day to be told that it was most definitely a lie at least on the previous days visit and most probably a lie at other visits

This McDonald's is not the best it's just a run down like the staff both need some tlc

I ordered a strawberry frozen lemonade at drive through. No straws to drink it with & no napkins with food. Had to rejoin que to get straws. That drink is thick you can’t drink it otherwise. Food was then cold by time we got straws. Same old story with this McDonald’s. It’s not rocket science. Sorry guys. But it’s every-time I go here there is something missing be it sauces etc.

Worst McDonald's I have ever had. Extremely dry burger and fries strange. Food didn't seem fresh. Also while waiting to pay I had to sit a few mins while staff had a blether. I have sensory issues so use the drive through. Really didn't appreciate having to sit listening to the terrible noise from a the beeping etc. un nessecarily

I asked for some special sauces and they didn't give me any, only ketchup, and I asked for ice cream and they gave it to me without anything when I asked for it with chocolate

I’ve ordered delivery from this McDonalds at least 3 times and never have i ever gotten the correct order, the top bun of a double quarter pounder i got recently was left out, easily the worst experience with any delivery service in my life

Poor customer service. Friendly staff but kept getting the order wrong, even when they were shown the receipt.

I’m starting to think you have a vendetta against me .. really !! Every time .. EVERY TIME I GET A DELIVERY SOMETHING IS MISSING.. Weirdly enough only when I order via just eat .. not uber eats Tonight’s order : No gherkin or ketchup in burger . No dips for the selects One large chip missing No straw for milkshake

Atmosphere is lit, also the science here is mad stuff developing new life forms on their tablets truly a great marvel

The place is only interested in ots drive thru customers. My self and another customer waited 15 mins for food. Slow staff who look like they couldn't care what they were serving. The tv which shows the order summary was turned off after 5 mins and there were numerous orders being brought to customers with half the order missing. Someone needs to look more at staffing. When I did eventually ask for my money back there was no apology and money was just sat on counter.

Worst McDonalda i have ever had, food really cold, i even sent my big mac back , not normally and the one i got back was just as cold, ervice slow too and had to clean our own table, my advice would be to avoid it.im never goin there again.

Had Devon take my order and deliver my food he was an absolute gentleman top class service 👌

We had to get a new order for our friend as she is gluten free and something touched her food that she couldn't have and it was also the wrong order they didn't check for forks and then they finally checked and they had it they also had no salt so we just had bland fries nuggets and more we weren't quite happy with our experience but we will come back and hopefully we will have higher expectations next time.

Go to the drive through and you have to sit and wait for your order absolutely ridiculous

McDonald’s delivers exactly what you’d expect from a global fast-food giant—consistent food, quick service, and a familiar atmosphere. Whether you’re grabbing a Big Mac, a box of fries, or a McFlurry, you pretty much know what you’re getting: reliable comfort food at an affordable price. The service is usually fast, though it can vary depending on the location and time of day. Some locations really go the extra mile with friendly staff and clean dining areas, while others can be hit or miss. The self-order kiosks are a nice touch if you’re in a hurry or want to avoid lines. As for the food, it’s classic McDonald’s. The fries are crispy, salty, and addictive. Burgers are decent for fast food, though they can sometimes feel a bit rushed. Breakfast items like the Egg McMuffin or hash browns are usually solid choices. Overall, McDonald’s is dependable and efficient. It’s not gourmet dining, but it doesn’t pretend to be—it’s fast food done right.

Food is fine.depends on what you order.

absolutely rotten hot chocolate tasted like dishwater, sausage and egg mcmuffin looked like it was threw together by a child. cheesy bacon flatbread was as hard as derrys walls. won't be back

Everytime we come here for the drive thru is a huge disappointment, they're constantly out of stock on everything. Forget to put items in the order, never put the dips in the bag etc. today I ordered the 9 chicken nuggets Minecraft meal specifically to get the toy for my son (he wasn't hungry) and the little brother was going to get a toy with his happy meal so I didn't want to listen to the arguing. Lol needless to say they never put the toy in the bag ( you need to remind these guys to do every little thing) queue the arguing and crying from my 2 and 3.5 year old.If I go for a drive thru I really don't want to get out and go inside to correct my order Every single time. Do yourself a favor and go to foyleside or waterside McDonald's.

Waiting on an order for my 2 children via Just Eat. They are saying it was delivered but certainly not to 50 Drumleck Drive.

Can take a long time to get food. Food is almost always cold.

Store is getting worst with service. If you do a walk in order, you are over looked and staff are more into sorting out orders for their Just Eat, Deliveroo orders etc.. I was standing on for almost 10 minutes with staff walking by talking to each other and not taking my order the other night. Really poor customer service.

Not an overexaggeration to say that I have never EVER gotten a correct order from this McDonalds

I don't understand why McDonald's on the Strand Road cannot get simple JUST EAT orders right nearly every other order that I get from them is wrong or the food is not there hi simple is it to put food into a bag that people pay good money for needs shorted as soon as possible absolute chaos.

Useless useless. Order from just eat and they can't find the house so just sack you off. No doubt wasnt a local delivery driver driver that's for sure.

Honestly the nicest manager I've ever had to deal with. The issue I had she sorted instantly and the manner that she spoke to me in was so respectful even tho they're probably being roared at on a daily basis by customers. All I can say in this review is please treat the staff with respect as they're doing the best they can and we can't expect anything more than that. Great staff great food and the manager deserves a massive bonus. If I could give it a 100 stars I would.

£14.41 For 2 Hash Brown's Mighty McMuffin brown sauce missing Breakfast Roll brown sauce missing 18th Dec 2024 I have pictures of delivery driver & the 2 hash browns

Don’t order delivery, never get any dips even when you pay for them. (Useless)

My big Mac was rotten. You gotta give it that hawk tuah

Worst hot chocolate i have ever had,you can do better.Hot chocolate with no milk or sugar,just water

Food 99% of the time comes wrong Service is ok just

The only thing different from any other McDonald’s is their 24h drive-thru 😆

I Love Cheese Bites, It Is Very Yummy.

Constantly getting orders wrong. Without a doubt, it will always be missing items from the menu we want to order

They burnt my friend's fish fingers :(

Absolutely brutal service , Had to wait 40 minutes for a late night maccies . Derry maccies should be ashamed of themselves and everyone should be held accountable for their abismal actions. My order was also incorrect when i ordered and also forgot my drink. I will never be satisfied and returning to this horrible horrible place

Didn’t take my order till 20 minutes after I pulled up also chips useless

Do you like not receiving the majority of the food you pay for? Love stone cold food. If the answer to any of the above is yes then go to Strand Road McDonalds. Constant missing items and just a poorly ran store. They never have the majority of items advertised. Slow service without a smile. Worst McDonalds in Derry, possibly N.I and potentially the UK. DO NOT RECOMMEND.

Went with my family for a quick bite to eat, but i was obviously pretty shocked. hair in my milkshake and i was given a cup of black currant juice when i asked for sprite. One member of staff was very helpful but the rest were a bit miserable. certainly not coming back 😭

Never gives straws for drinks annoying

Good food good ambience good service

A horrendously run store. They need to start listening to the reviews they're getting. The good ones are either lying or a one off, this shop is on it's way out and being ran into the ground by whoever's running things.

Worst McDonald's by far. Always out of stuff. Milkshake machine always broken. Always out of ice creams and some coffees. Softdrinks are always flat. So very badly managed.

warm flat drinks with no ice everytime!

i had ordered a plain burger meal, when my meal came after 25 minutes of waiting, not only were my chips COLD, there was no dip and my “plain” burger had everything on it, usually i would just pick them off but i’m allergic to pickles which was put on the burger. TERRIBLE.

Ordered breakfast meal deal at £2.79. Used drive through. The male staff member greeted me with "What do you want?" He didn't seem to know what the meal deal was but I chechecked the screen on paying and it was ok. The female staff members who took payment and gave me my food were more pleasant. The cappuccino was freezing and tasted disgusting and had no dusting of chocolate on top. This has happened a few times now. I think I will go to the waterside franchise in future!

Must be new company policy to hand out warm flat drinks.

Really long waiting time, mixing orders, food was nearly cold. Was waiting half hour just for ONE burger & TWO coffees. 🙃 Stuff priorities deliveries orders. Noone control queue orders display.

why has it become acceptable for my drink to be given to me half full, flat and warm with no ice #fuming

Going downhill rapidly and getting expensive

They give you cold fries flat lemonade and also hire people that can count because every time I come you forget something

Everything I go here to the drive thru the order is wrong an I never get dips even when I get chicken share box how hard is it to get an order correct and get what I pay for absolutely shocking.

Since the renovation there isn’t enough seats available anymore. The restaurant has very tight sitting areas now and bathrooms and walk ways have shrunk too.

Crescent link retail park MC Donalds is absolutely terrible food especially if you order on just eat food is disgusting and service is pathetic

This McDonalds is an absolute disaster. I have never received the correct order at this location. There is always something wrong or missing. My advice, avoid like the plague. There is something badly wrong at this McDonalds. Run very badly and the place is always swimming in rubbish. Avoid and thank me later.

Great food for a quick dinner. Don't expect too much. The wrap was not very well packed. Gave us incorrect items in the first instance and had to get them changed.

McFlurry machine broke. Massive queues Most of the cars there after the football queuing for a McFlurry. No sign. Some frustrated children.

Didn't listen to order and gave me the wrong food and dips. AVOID!!!

Got home and the order was wrong

I was led to believe this was a farm. It is not.

Redoing this review because you cant do more than one, this has to be one of the most frustrating places to order from, me and my girlfriend eat here alot because were always close by in work, im not even exaggerating when i say this but EVERY SINGLE ORDER COMES OUT WRONG, how is it so hard to not put cheese on a burger we always have to bring our order back because my girlfriend cant have cheese. like does noone that works here every read the screens correctly? To make matters worse mine was also wrong today to, nothing worse than going home with a double quarter pounder only to see that its a single one when you bring it out. And also when doing click and collect you NEVER bring dips out with an order that comes with dips. SO FRUSTRATING

Don’t even bother getting a delivery from here, I placed an order on the app and food didn’t show up till a whole hour later. The food was freezing by time it arrived, and clearly was sitting for a whole hour until the uber driver picked it up. Don’t understand why they couldn’t remake the food atleast before the driver came to pick up the delivery? Do better it’s not that hard

Food was dry, fries we're cold, and the soda was lacking in ice 🧊 😫 I'm American, and we love ice.

The ice cream machine never working and always out of ingredients for ice cream

Spent 30 pound here today missing chips and half nuggets out of share box no straw dips or ice in coke and it was flat and staff are nothing but ignorant

Took 20 minute for food to come and nuggets were rubbery and cold and staff was terrible very cheeky

Food is always cold and staff are rude

The worst McDonald's i ever had in my life. Couldn't complete small order(missing burger) Coca-Cola was warm no ice no fizz.

Had a breakfast on Sunday full of egg shells extremely slow service

This place has really gone downhill it used to be great but compared to the foyleside one the food is terrible its on par with cresant link which is also atrocious, I have yet to get a complete or right order, also the chips are always soggy not the light crispy ones they used to serve, plus there's always loads of menu items unavailable, I got a delivery from them and they put it on my door step without even knocking the food was sat there in the rain and was completely destroyed and again wasn't even the right order anyway. I can understand simple mistakes but when your paying extra for items and not receiving them that's just ridiculous. Never mind last year when I was eating my food in the car an employee dumped a full bin of rotting food all over the car park and started brushing it over the place for the birds come on thats a food hygiene breech all day long.

Since I'm reviewing McDonalds I may also mention I was at this one before Christmas. We ordered chips and red sauce, and a plain burger with red sauce. We received old sad burger absolutely plain and old sad chips without salt or red sauce. Had already decided I wouldn't be back here after a run of disappointing meals (over a long period of time, I don't go often), but I thought I may as well review. It seems like McDonald's franchising don't care about maintaining standards.

Cold food. Never put ordered dips in with food.

Really busy when I visited a very short wait service was very friendly overall impression excellent

Ordered a fanta but there was none so ordered a sprite. The sprite was flat, had no ice and was warm, it was horrible. Didn't realise until we got home and I wasn't going back one's errand.

No food delivered .... the food ordered was £30 ot never arrived and no answer at store... never again. I had 4 hungry children no answer to Urber eats number provide and messaged said delivered none of my neighbours got it. They couldn't be bothered delivering it

Only one order per car?? Who came up with this rule what a disgrace especially when you’re with friends. Staff were arrogant and unwelcoming not even a simple thank you when I received my order. Wont be back

Hi there I just spent £35 on a mcdonalds on the strand road the service was poor in the drive through very ignorant as they spoke to me over the head set as I placed my order then when I finally get my order when I get home its wrong and few things missing also very unhappy with this service you'd be better getting a chippy at least you would get better customer service also has a hot cross bun advertised in there menu and they don't do it no more so false advertising thanks

Anytime we get a drive through they some how mess up the orders by not giving us the correct order. Every. Time. Fed up phoning down and getting the same answers of "sorry" drive back and we'll get you sorted..its not like its cheap at nearly £30 an order!!

Nearly every empty table had the remains of meals or rubbish on them. Staff member came at one stage and wiped 2 tables while walking past rubbish on another even though it was near the bin. Chips cold

Food is alright in store, however if you order any customisations or dips along with your food you will not get it. Delivery, don't bother, save yourself the disappointment and get a Chinese. I live less than 5 mins from this location, the driver took 5 mins to get to my door and give me my food, yet somehow every item was cold, lukewarm at best. The chips were soggy and there was no dips, straws or napkins in the bag. The icecreams had reverted to milk, but the sprite was fine. Absolutely horrid

Everytime you order a large fries, this place gives you a medium fries in a large container. It's almost every single time I visit.

Absolutely impossible to get through to by phone and the order I placed is over an hour late! I'm still waiting on it!

Staff need serious training every single time ive been here my order has been messed up, i know it can be difficult to put items in a bag but jesus christ learn to count,

Never surprises me how disappointed a McDonald's can be. Ordered a McSpicy meal, large. Fries were half full and burger was akin to a kids meal size burger. Defintely had a spice to it, though not that great a taste, burger was a piece of chicken breaded and flatten to maybe a few millimetres. Was hungrier when i finshed eating than i was before i started. I like McDonalds but just becoming disgusted by the lack of value. Fries were hot and crisp so supposing there is that at least

Three times out of three, the payment stations did not work normally, they did not issue a receipt with the order number, and I constantly had to come up, show the amount or list my entire order from memory.

Not the same at night they don't care, a steakhouse stack with just lettuce and pepper sauce I'm sure something was missing

Everything you'd expect from a McDonald's.

Burger a bit spicy thought I ordered plain burger

Every single time i go here, they usually get the order wrong or forget something. As i use this place as a drive-through, im usually home before i find out. It's disappointing that in the 25 years im going to this restaurant, it hasnt changed. Still the same silly mistakes. It's always a coin toss to see if i actually get my plain double cheese burger or if it's dressed (again). And no point in asking for a dip because they will just forget to give it to you anyway. The real mind-blowing thing about it is that this town has 2 drive-through mcdonalds, and they both have the same issues

Ordered the food inside when it was ready walked out to the car and it was lukewarm burgers were just through together will be in no hurry back

good food , nice staff. Basically all you could ask for

Great tasty food at a fair price.

Extremely busy , no space to sit drive through q’d upto the main round about stopping shopping traffic . Standard McDonald’s

2 items missing, repeatedly horrible customer service they never answer their phones

Why give people an option of choosing dips online when youse never send them. Seem to be a culture of laziness down there.

Took an hour for chips and a drink.. Staff were rude when I asked when my food would be out

Whether it's the drive thru or delivery they never give you the dips you've ordered -_-

3 stars for any McDonalds is a good score considering they want you in and out as quick as possible. Food is constantly okay except the temperature of it.

Absolutely full of brain dead staff who cannot get an order right. Just a waste of Time going here.. Close it down!

At drive thru; both lanes empty. Wait a minute and nobody takes my order. Then a girl says hang on a minute. Then two other cars manage to get served in the the lane before me. Happens a lot at this store. Awful

Fries are Nice and Love McDonald's!