Mcdonald's Restaurants in Derry

Never gives straws for drinks annoying

Good food good ambience good service

A horrendously run store. They need to start listening to the reviews they're getting. The good ones are either lying or a one off, this shop is on it's way out and being ran into the ground by whoever's running things.

Worst McDonald's by far. Always out of stuff. Milkshake machine always broken. Always out of ice creams and some coffees. Softdrinks are always flat. So very badly managed.

warm flat drinks with no ice everytime!

i had ordered a plain burger meal, when my meal came after 25 minutes of waiting, not only were my chips COLD, there was no dip and my “plain” burger had everything on it, usually i would just pick them off but i’m allergic to pickles which was put on the burger. TERRIBLE.

Must be new company policy to hand out warm flat drinks.

Ordered breakfast meal deal at £2.79. Used drive through. The male staff member greeted me with "What do you want?" He didn't seem to know what the meal deal was but I chechecked the screen on paying and it was ok. The female staff members who took payment and gave me my food were more pleasant. The cappuccino was freezing and tasted disgusting and had no dusting of chocolate on top. This has happened a few times now. I think I will go to the waterside franchise in future!

Really long waiting time, mixing orders, food was nearly cold. Was waiting half hour just for ONE burger & TWO coffees. 🙃 Stuff priorities deliveries orders. Noone control queue orders display.

why has it become acceptable for my drink to be given to me half full, flat and warm with no ice #fuming

Going downhill rapidly and getting expensive

They give you cold fries flat lemonade and also hire people that can count because every time I come you forget something

Since the renovation there isn’t enough seats available anymore. The restaurant has very tight sitting areas now and bathrooms and walk ways have shrunk too.

Everything I go here to the drive thru the order is wrong an I never get dips even when I get chicken share box how hard is it to get an order correct and get what I pay for absolutely shocking.

Crescent link retail park MC Donalds is absolutely terrible food especially if you order on just eat food is disgusting and service is pathetic

This McDonalds is an absolute disaster. I have never received the correct order at this location. There is always something wrong or missing. My advice, avoid like the plague. There is something badly wrong at this McDonalds. Run very badly and the place is always swimming in rubbish. Avoid and thank me later.

Great food for a quick dinner. Don't expect too much. The wrap was not very well packed. Gave us incorrect items in the first instance and had to get them changed.

McFlurry machine broke. Massive queues Most of the cars there after the football queuing for a McFlurry. No sign. Some frustrated children.

Got home and the order was wrong

Didn't listen to order and gave me the wrong food and dips. AVOID!!!

I was led to believe this was a farm. It is not.

Redoing this review because you cant do more than one, this has to be one of the most frustrating places to order from, me and my girlfriend eat here alot because were always close by in work, im not even exaggerating when i say this but EVERY SINGLE ORDER COMES OUT WRONG, how is it so hard to not put cheese on a burger we always have to bring our order back because my girlfriend cant have cheese. like does noone that works here every read the screens correctly? To make matters worse mine was also wrong today to, nothing worse than going home with a double quarter pounder only to see that its a single one when you bring it out. And also when doing click and collect you NEVER bring dips out with an order that comes with dips. SO FRUSTRATING

Don’t even bother getting a delivery from here, I placed an order on the app and food didn’t show up till a whole hour later. The food was freezing by time it arrived, and clearly was sitting for a whole hour until the uber driver picked it up. Don’t understand why they couldn’t remake the food atleast before the driver came to pick up the delivery? Do better it’s not that hard

Food was dry, fries we're cold, and the soda was lacking in ice 🧊 😫 I'm American, and we love ice.

The ice cream machine never working and always out of ingredients for ice cream

Spent 30 pound here today missing chips and half nuggets out of share box no straw dips or ice in coke and it was flat and staff are nothing but ignorant

Took 20 minute for food to come and nuggets were rubbery and cold and staff was terrible very cheeky

Food is always cold and staff are rude

The worst McDonald's i ever had in my life. Couldn't complete small order(missing burger) Coca-Cola was warm no ice no fizz.

Had a breakfast on Sunday full of egg shells extremely slow service

Since I'm reviewing McDonalds I may also mention I was at this one before Christmas. We ordered chips and red sauce, and a plain burger with red sauce. We received old sad burger absolutely plain and old sad chips without salt or red sauce. Had already decided I wouldn't be back here after a run of disappointing meals (over a long period of time, I don't go often), but I thought I may as well review. It seems like McDonald's franchising don't care about maintaining standards.

This place has really gone downhill it used to be great but compared to the foyleside one the food is terrible its on par with cresant link which is also atrocious, I have yet to get a complete or right order, also the chips are always soggy not the light crispy ones they used to serve, plus there's always loads of menu items unavailable, I got a delivery from them and they put it on my door step without even knocking the food was sat there in the rain and was completely destroyed and again wasn't even the right order anyway. I can understand simple mistakes but when your paying extra for items and not receiving them that's just ridiculous. Never mind last year when I was eating my food in the car an employee dumped a full bin of rotting food all over the car park and started brushing it over the place for the birds come on thats a food hygiene breech all day long.

Cold food. Never put ordered dips in with food.

Really busy when I visited a very short wait service was very friendly overall impression excellent

Ordered a fanta but there was none so ordered a sprite. The sprite was flat, had no ice and was warm, it was horrible. Didn't realise until we got home and I wasn't going back one's errand.

Only one order per car?? Who came up with this rule what a disgrace especially when you’re with friends. Staff were arrogant and unwelcoming not even a simple thank you when I received my order. Wont be back

No food delivered .... the food ordered was £30 ot never arrived and no answer at store... never again. I had 4 hungry children no answer to Urber eats number provide and messaged said delivered none of my neighbours got it. They couldn't be bothered delivering it

Hi there I just spent £35 on a mcdonalds on the strand road the service was poor in the drive through very ignorant as they spoke to me over the head set as I placed my order then when I finally get my order when I get home its wrong and few things missing also very unhappy with this service you'd be better getting a chippy at least you would get better customer service also has a hot cross bun advertised in there menu and they don't do it no more so false advertising thanks

Anytime we get a drive through they some how mess up the orders by not giving us the correct order. Every. Time. Fed up phoning down and getting the same answers of "sorry" drive back and we'll get you sorted..its not like its cheap at nearly £30 an order!!

Nearly every empty table had the remains of meals or rubbish on them. Staff member came at one stage and wiped 2 tables while walking past rubbish on another even though it was near the bin. Chips cold

Food is alright in store, however if you order any customisations or dips along with your food you will not get it. Delivery, don't bother, save yourself the disappointment and get a Chinese. I live less than 5 mins from this location, the driver took 5 mins to get to my door and give me my food, yet somehow every item was cold, lukewarm at best. The chips were soggy and there was no dips, straws or napkins in the bag. The icecreams had reverted to milk, but the sprite was fine. Absolutely horrid

Everytime you order a large fries, this place gives you a medium fries in a large container. It's almost every single time I visit.

Absolutely impossible to get through to by phone and the order I placed is over an hour late! I'm still waiting on it!

Staff need serious training every single time ive been here my order has been messed up, i know it can be difficult to put items in a bag but jesus christ learn to count,

Never surprises me how disappointed a McDonald's can be. Ordered a McSpicy meal, large. Fries were half full and burger was akin to a kids meal size burger. Defintely had a spice to it, though not that great a taste, burger was a piece of chicken breaded and flatten to maybe a few millimetres. Was hungrier when i finshed eating than i was before i started. I like McDonalds but just becoming disgusted by the lack of value. Fries were hot and crisp so supposing there is that at least

Three times out of three, the payment stations did not work normally, they did not issue a receipt with the order number, and I constantly had to come up, show the amount or list my entire order from memory.

Not the same at night they don't care, a steakhouse stack with just lettuce and pepper sauce I'm sure something was missing

Everything you'd expect from a McDonald's.

Burger a bit spicy thought I ordered plain burger

Every single time i go here, they usually get the order wrong or forget something. As i use this place as a drive-through, im usually home before i find out. It's disappointing that in the 25 years im going to this restaurant, it hasnt changed. Still the same silly mistakes. It's always a coin toss to see if i actually get my plain double cheese burger or if it's dressed (again). And no point in asking for a dip because they will just forget to give it to you anyway. The real mind-blowing thing about it is that this town has 2 drive-through mcdonalds, and they both have the same issues

Ordered the food inside when it was ready walked out to the car and it was lukewarm burgers were just through together will be in no hurry back

good food , nice staff. Basically all you could ask for

Great tasty food at a fair price.

Extremely busy , no space to sit drive through q’d upto the main round about stopping shopping traffic . Standard McDonald’s

2 items missing, repeatedly horrible customer service they never answer their phones

Why give people an option of choosing dips online when youse never send them. Seem to be a culture of laziness down there.

Took an hour for chips and a drink.. Staff were rude when I asked when my food would be out

Whether it's the drive thru or delivery they never give you the dips you've ordered -_-

3 stars for any McDonalds is a good score considering they want you in and out as quick as possible. Food is constantly okay except the temperature of it.

Absolutely full of brain dead staff who cannot get an order right. Just a waste of Time going here.. Close it down!

At drive thru; both lanes empty. Wait a minute and nobody takes my order. Then a girl says hang on a minute. Then two other cars manage to get served in the the lane before me. Happens a lot at this store. Awful

Fries are Nice and Love McDonald's!

Staff just want to finish and go home turn off menus screen half an hour before closing. Abrupt communication. Way below standards of McDonalds management needs to look into this branch underperforming in customer service

food cold and drinks flat, staff are very rude and cheeky.

Its a McD's what more is there to say!! Really busy most of the time but plenty of staff on to allow for this, place was clean and tidy

if it was possible to put zero, I would do it! I made an order through the self-service counter, at 10:20 a.m. he did not issue me a check even though the payment went through! there was an error, I asked for help, the girl said ok, we'll figure it out now, and then she just ignored me, I was waiting for my order at the checkout, but it was never prepared. I asked the workers again, they said that everything was fine (it was already 10:40 a.m.), my hungry child had already started crying, and I started asking again and showing on the phone what I had paid for, and finally they gave me a check and the number of my order, it was 10:50 a.m. (I ordered breakfast to not to wait as the standard burgers were from 11, and I already wanted them) but finally at 11.03 my order was brought to me, the infusion is spoiled for a long time and the morning too. i love mcdonalds but now i won't be going there for a long time .. just 15 pounds a breeze!!

As usual ice cream machine off.. no milkshakes and other icy drinks

Typical Mcdonalds. Nothing special and not awful. Does the job if hungry and in a hurry.

Everything is fantastic sadly I wouldn't recommend the veggie burger as it tastes like wood

Very poor the burger was just warm not hot and the fries were disgusting complete waste of money soggy

Staff lovely. Very helpful. Food cold as always.

Die haben wieder was vergessen...

Ice cream machine always “broken” so no milkshakes or McFlurrys…

When I ordered my double cheeseburger meal, I was told to wait for my order, whilst 10 cars passed by me getting their food with no problems, when I food eventually arrived just under 10 minutes, there was only the burger and no chips, appalling, I’m a regular customer and go here almost every week, iI was really disappointed.

Staff keep getting orders wrong. I would forgive them if they only made the mistake once but redoing two other times with the same order is a joke

Young service worker was very customer service oriented. Clean. Priced right. Young service worker took picture of family....so lovely.

Place Is absolute joke person behind the speaker thing was so ignorant to me.. disgusting customer service no need for the cheek for nothing

Went here 2 nights in a row and the person that was taken my order was very ignorant and didn’t even have the manners to apologise when we got to the window , disgusting customer service , we come there for yous to get paid that this is the service we get , horrible

Foods hit and miss not clean enough and staff needs manor lessons

Food was hot and tasty , friendly staff, & order got mixed up and was given free fries as apology without asking , good experience

Mc donalds in derry has to be the worst McDonald's anywhere in Europe. Constantly given you the wrong food. Eg today burger salad and water ordered burger chips and coke delivered? You shouldn't be employed if u r this stupid but management refuse to address it. Reluctantly only visit if kids insist

Delivery was so late and was cold

Drive through is terribly slow which I can tolerate what I can't tolerate is ride cheeky staff Been given mouthfuls of cheek by two different members of staff in the last two weeks no manners slow service bad MC Donald's

Same as every other McDonald’s if that your thing!

Wouldn't serve me in the drive through

I've no idea who runs this place but whomever it is, needs sacked! I've been to McDonald's from as far as Asia to the US and you always understand, with its brand, what to expect but this place is nowhere near the same quality and service as others. They are either tidying up margins, blatantly ripping people off or the delivery drivers are doing some scamming. Trust me on this; never order through JustEat. You're just going to be chasing refunds for missing items in orders. This is by no means an exaggeration but every time and I mean "EVERY time", when I order something for my kids, there is always something missing that's been paid in advance. They must employ complete illiterates or just don't give two damns about ripping off a paying customer. Trading standards needs to look into this place on the Strand Rd but I can assure that we will never part money with them again. Do yourself a favour and order local. This place is an absolute mismanaged pit and hopefully the people in town will wake up to it sooner rather than later.

Ronald Mc Donald, a great chef...... not much more you can say than that😂

To put it simply 100% of staff are retards that cannot get an order right.

IV had one too many bad experiences with this place. Orders are never right for delivery. I waited (patiently) for almost 40 minutes, then only half of my order arrived in a huge bag (barely any food in it) with burgers dressed the opposite way from how I had asked.... Delivered by Uber eats who were just as useless...all I get is a £4.50 refund on a meal that cost over £8....all I got of it was the juice and a burger I can't eat!

Freezing food off drinks.. Happy meals absolutely disgusting

Tried ordering on the app. Never works properly in this store for some reason.. Therefore missing out on my points. No ketchup in dispenser.

Spastics can't get a simple order right

Never get the order right,stay away its a joke

Visited 27th March 2023 with much anticipation which turned out to be somewhat misplaced. Burger arrived stone cold, so cold that the cheese hadn't melted at all. Replacement offered without any argument but honestly, it was only slightly warmer and still didn't even melt the cheese. Really dissapointed by the quality of cooking and won't be back in a hurry. Wish there was still a Burger King in Derry........... better off with a Dominos Pizza or perhaps even a packet of doggie treats. Mmmmmmh!

no dips last 4 times ive been there when ive ordered them and no chips either

forget the dips every single time. i a NOT happy. mcdonald’s do better 😐😐😐

Its mc Donald's you can't go wrong

I have not been given my sauces ordered with my meals and staff, as helpful as many are, are becoming very slack and lazy. Additionally, the chicken is always cold and the fries as well. Service is quite long nowadays and other staff are very rude and unfriendly. I won't return. They never have the complete drink menu as ingredients are always missing. A disgraceful premises.

Couple of times i have orderded just eat..food order not right missing items. When this happens on site of restaurant u walk in and its rectified. When i rang the restaurant was told i have to apply to just eat for a refund, which never happens. (Not the first order. People make mistakes its human,but terrible when u have to reorder at ur iwn expense for a group party) Tbh its the restaurant missing items in the order, not just eat. Bags arrived sealed. And never any refund. Terrible service, on both sides. Would not recommend 😕

Only ever use drive thru but staff are always helpful and polite