Hillbilly's Fried Chicken in Derry

Tried poisoning me with undercooked chicken wings, not once but twice as they redid them after pointing out that cold in middle and they mess it up again. No apology just told them to give me something else which they just did. Pretty poor compared to other branches

I want to write a review on an employee called Daniel. He was an amazing asset to your team. He was so cheerful, especially given the night (I would hate to be working Halloween). He gave us a laugh and made our mood so much better. I tried to give him a treat (coke or free meal) but he refused to take it. I really hope he gets the recognition he deserves:))

Luke warm chicken burger, mixture of stone cold and warm chips , chewing gum spread all over the seats and staff more interested in dancing to music on the radio, Avoid at all costs

left off my sons kids meal off our order, spent near £40 in here, rang up and asked to speak to the big fella with the blonde hair and this girl immediately copped an attitude and went 'well thats rude' I said thats not rude thats the boy who took my husband's order and he wanted to speak to him to see what could be done and the boy who took the order admitted he forgot to add it to the order but didn't offer any apology or solution, asked to speak to the manager and some cheeky teenage girl come on the phone with an attitude shouting over me from the get go, zero customer service skills. Husband identified her as the girl behind the counter with a bad attitude when he asked if the gravy was included as the past 3 weeks they said it has been but get home it hasn't. Anyways she said the meal wasn't added so if you want it you have to come in and reorder it. I asked whether she was gonna reimburse our fuel for THEIR mistake and she just shouted either come and get it or don't and hung the phone up on me! No whoever the real manager is of this place I'd recommend sorting your staff put because this mouth is loosing you customers hand over fist, an absolute liability to your business. Your staff should be held accountable for their mistakes and customers should not be spoken to the way I was spoken to. By the way her name was Tori and she said she was the manager except she sounded like a stroppy 15 year old with and attitude. My suggestion is your staff double check the order and then check again when putting the order in the bag to avoid this happening, and then if it does happen, as we all understand mistakes happen YOU rectify YOUR mistakes not give the customer grief!

To avoid. I found myself paying double what I had ordered for a menu I didn't want!! They acted like they didn't understand what I was saying when I asked to see the receipt and then only gave me 2 small coins as compensation. Throughout the meal we are treated to contemptuous looks as well as finger pointing.

Menu not diverse enough but good An evening staff who were not able to adapt to a foreign clientele and who made us feel attacked during the poor communication. too bad.

Think along if you have an allergy or intolerance.

The chips were very good, but the fried chicken did not meet expectations. The tables and chairs could also use better cleaning.

Great Staff & Food. Great offers daily and Tuesday special fantastic mid week treat. Thanks guys!

Walked past this on Saturday night and the manager was shouting homophobic abuse at my brother in law shocking behaviour..

Can't really rate the food as it never arrived!! Website took my money twice and then cancelled our order. When we rang the store to inquire we were hung up on. Never even had the chance to try and order the food over the phone.

Can't take orders and an almost raw chicken

Under new management and food is great very tasty and the new decor is excellent

As a visitor from the southern USA, the chicken reminded me of home. I personally liked the chicken on the bone, but the tenders were good also.

Horrible food. Very expensive for the food quality. Almost 33 quid for 2 greasy chicken fillets slapped at the bottom of a box along with 4 greasy bags of chips, and 12 boneless chicken strips. Awful… would not recommend to anyone who is wanting good quality food for the price.

As a visitor from the southern USA, it was chicken like we have at home. They could use a little more help but the meal was great.

Had a BBQ chicken BLT wrap meal and I really enjoyed it. The chips were very nice. The staff were very friendly. The place was clean. Low star for the atmosphere is because there wasn't one and I wouldn't expect any at midday on a Sunday

⭐️⭐️⭐️⭐️⭐️Have been in twice this week, and food has been top class! but special mention for the guys that work in there, they were friendly & helpful.. Great to see young people working hard, the customer service was OUTSTANDING! ⭐️⭐️⭐️⭐️⭐️

Such a lovely place to sit in, so warm and inviting. The food was amazing, best chicken burger I ever had with great chips. Staff so friendly. Will be coming back 🥰

When I walked in, the girl serving was sitting in the chairs that are for customers on her phone. A few moments later a girl walks into the premises, grabs a can, straw and sits down like she owns the place.. Chicken was nice, chips were soggy. The gravy used to be amazing, however they've changed the recipe to a bisto gravy granules replica for £2 and the can of coke I recieved definitely wasnt stored properly as it tasted horrible. Not impressed, and for over £10 I'll be going elsewhere..

Nice chicken and the milkshakes are lovely.

Chicken was like rubber tracks from a digger, chips where soggy, milkshake didn’t taste like milk , expensive . Recommend Letterkenny hill Billy’s far better

Very poor staff - never again Had an issue with an order repeatedly told it was sorted to this day it still hasnt been sorted... Never again.

I was dining with an adult with intellectual disabilities, who ordered the deluxe burger meal, we had to wait longer than expected and when the meal arrived , it was a burger, no drink or chips included, when challenged, server tried to ignore me, but other assistant noticed and handed out a drink, but no chips. Pulling a fast one on a vulnerable adult, not nice

Good chicken, KFC style. Dodgy hamburgers. Just wish they would fix their bathroom....🙄

“Staff can only use the toilet” when my girlfriend is sat there ready to pee herself. Budget KFC targeted for drunk ones coming back from nights out

Rubbery, soggy chicken with a dry inside. Chips were grand.

Service wasn't great, ordering with a group and had to wait a few minutes in between every order. The boss man called me chief though which does bump the overall experience up a tier. Overall a clean resteraunt, chicken portions were less than anticipated however the chip portions surpassed expectations.

KFC or Burger King is not that far…

Disappointing… 🙅🏼‍♀️The products in the burger were of poor quality. Some FastFood chains would be better off not mentioning them… No toilets available for guests.

Food is absolutely delicious. Prices could be better.

The food was amazing. Five ⭐ ⭐⭐⭐⭐

Fantastic will call again for sure 😁

It's a fried chicken place, so won't rate the atmosphere. Chicken's tender and juicy. Horace says the gravy was ecstasy.

Was in on 14th April and felt I needed to leave this review simply down to the girl working, she was fantastic.. friendly and helpful and nothing was too much trouble , that kind of customer service is hard to find these days. Food arrived quickly and was gorgeous three adults and a child left well fed and happy 😊

If your hungry you'll get what u need here....

Staff are so unhygienic. More interested on what's going on outside the place. Staff need a uniform. Food is not fresh reheating the chips and sending them out pour greasy.

Didn't go in there just passed it

Food is delicious, environment is serene and customer service is top notch

No toilet facilities permanently locked staff wearing street clothes the owner cooking food in his raincoat and staff using vapes behind the counter in a food service area

Frankly, go to the competition, the big fried chicken franchise. The chicken tenders are really not great, the breading is soft, not at all crispy and half removed. To avoid.

Do not order the boneless bucket it was 29.99 and the chicken is miserable and the chips are half full its daylight robbery

Lovely burgers and chips in Derry

As good as fried chicken comes. Take a bow

Fast fast food, delicious food, nice staff. Relaxed atmosphere. 👍👍🙏🙏🍀🍀🇨🇮🇨🇮🇩🇪🇩🇪

Pat Grace, an entrepreneur from Dublin was traveling in the U.S. when he first tried KFC. He loved the product and approached Harland Sanders about franchising the product to Ireland. The Colonel agreed and Grace’s KFC was born. In the interim, Colonel Sanders started franchising KFCs in Canada and held onto this interest after selling off his U.S. corporation to a multinational corporation. They took the original recipe and changed it to allow for cheaper substituted ingredients in place of the original secret spices. After several changes in corporate ownership Pat Grace was forced to drop his name from the KFC logo and later forced to drop the name altogether while selling Grace’s Perfect Blend of premium chicken breading. His KFCs now carry the moniker of Hillbilly Chicken. An important distinction from KFC is that he kept the original recipe developed by Colonel Sanders in 1952 prior to opening his first restaurant. So, if you want to eat the only original KFC taste left in the world, go to Hillbilly Chicken when you are in Ireland. You will taste the difference.

Tasty chicken and lovely chips. Don't miss it!

Food in here is lovely. Especially their chips. Nice and crunchy. People crying about the tablets being covered in sauce. So what? Nothing stopping you from getting a cloth and wiping it clean yourself if it bothers you. Tablets were clean when I was there today.

Beautiful spicy chicken wings amazing

They got the order wrong again. This has happened a few times. Need to listen to customers better, and check orders being passed out for collection !!!!

Delivery driver should not be making people feel small. Cheeky man!

Rang 6 times before call was answered. Young staff appeared disorganised. Long wait to receive order.Prices have soared. £33 for 4 standard meal deals !

Food was hot is all I can say about it but that's it. place was filthy dirty and the tables were covered in sauce and all sorts we had to ask for a cloth to clean it ourselves and were handed a stinking dirty soaking tea towel while the two guys behind the counter played on their phones.. should have turned around and walked out there and then but the kids were moaning about being hungry and it was raining so didn't want to walk anywhere eles (should have made them) never be back through the doors of this place half cooked chips soggy chicken it was terrible only giving it a 1 star so I can write a review -5 is what it should be

Food took an hour and a half, forgot half the food, wouldn't do a refund, rude on the phone. Lettuce was brown, place is a dive.

The staff were lovely and the food was cooked properly but it wasn't great quality,I wouldn't rush back

The chicken too peppery and soggy even I eat in. KFC is much better.

customer services non existent and staff member no uniform and eating behind counter

Called in today. Staff member in full song. Made my day. The food was good too.

Good food but unfortunate customer service. Asked for specific allergen instructions which were not followed, proceeded to try and contact the store with absolutely no answer, very disappointed as the food here is normally great.

The staff were friendly, the best chips I have ever had by far and the chicken was very good too. Would reccomend

William couglan Is a delusional man, sat here eating while I review , chicken was moist and full of flavour , chips were perfectly crispy with a nice flavour and staff were extremely friendly , Always recommend

Myself & my little niece just love this place. Friendly service & the best chicken in Ireland. The chicken is how KFC should to be, before it all started to taste of nothing! Though they really need to put the heating on, the place is a tad chilly & the tables and chairs need more of a wipe! Sticky tables & seats are not what you want to see & it's not a difficult job to maintain!

Counter staff unfriendly. Both chicken and chips tasted awful, chicken stank and chips were stale. Everything had obviously been sitting around for a long time. I'm not a fussy eater, but I couldn't stomach it. Best to avoid!

Can't go wrong with the value bucket

The food was great as was the history lesson thoroughly enjoyed it !!!!!!

Thy don't do dine-in and the queue is long. Really feel their price is expensive too.

Nice friendly staff, good selection of takeaway food, reasonably priced.

Waited 3 and a half hours for food. Which was cold and tasteless

Visited here to take advantage of Eat out scheme. We had the chicken fillet burgers they were delicious in fact my husband maintained they are the nicest that he has ever tasted. The chips were also delicious really crispy. Staff are so nice a pleasure to visit. Varied menu will most definitely return.

Bad service and food not that brilliant

Service has gone down hill since the inception of the restaurant. Started off good and is currently incomparable to any other chicken place in the city. Chicken is incredibly greasy and heavy, chips are way too salty, just to name a few complaints.

We just had a bucket deal and I have to say it was gorgeous and delivery was quick to get here. Thank you HillBilly's

Have not been in but told it is good

ripped seats , toilets out of order as they have been for months the owner obviously doesn't care. cant fault the staff

Its been a while since I ate here but I have to say fancied a take away for tea and was not sorry I chose Hillbilly's. This is the nicest fried chicken I have tasted. Forget about the famous chicken takeaways try this one, food was excellent and staff outstanding. Prices are very reasonable eat in or out great place.

Very delicious chicken, fries and gravy.Once you step into this restaurant you will smell the wonderful aroma and have you salvating for the first bite. Service is efficient, polite and timely within consideration.

Got a chicken wrap meal, very tasty

ABSOLUTELY love the food here. Me and my partner's food of choice when we are in town. Highly recommend the 5 piece chicken tenders meal and a gravy dip. (Edit) I must warn anyone who is looking for some food from here, do NOT order delivery, I have never gotten my food any sooner than an hour's wait and as I am writing this, I have been waiting 70 minutes on my delivery. Estimated delivery time 45 minutes, no, please change this to one hour. Waiting time is absolutely ridiculous.

Advertising late night deliveries but don’t deliver at all as no drivers being the excuse. Don’t advertise a service that you can’t deliver. Pathetic

Used to be great chips are always burned and cold when deliverd now not worth it if you cant make chips whats the point its the maine thing you sell

Lovely staff, brilliant food xx

Very good value and nice chicken for a quick stop meal

Big improvement on quality of food

Friendly staff happy to serve good verty of meals deals clean and fresh atmosphere comfortable seating and lot's of natural lighting . But the WC was closed in repair was told. And they do home delivery if request.

Beautiful food great value meals and nice staff

The chips was nice.....but the chicken was way to salty it was not like the hillbillies I had before it was more salt than chicken

Go somewhere else... it would better elsewhere

Would never eat out of this place again overpriced and its not very hygienic anymore

Tried the chicken tenders and fries. Good portions and hot. The fried tenders were more on the soggy side, but still tasty. Ask for dipping sauce. A quick and reasonably priced meal.

Waited an hour an a half before ringing to be told the order was on its way, half an hour later (now 2 hours after ordering, and the shop now closed) I rang back to be told that the driver had called and knocked and got no answer...first of all I was sat the past 2 hours in the living room in plain sight of the front of the house patiently waiting, I live on a quiet street and at no point did any car pull up out my front nor was there any knock at the door, the driver claimed he knocked several times (the dog also would have went mad) why was I not phoned if the driver couldn’t find my house or if he was knocking and got no answer at the end of the day that’s why you leave your phone number...poor service and full of lies!!

The kids and me love it. It's the chicken gravy that makes it. Fresh cooked chips every time.

Very nice chicken for great value. I like the chicken tenders the most. Best chicken shop in the town

Went here for the first time today. The girl taking the orders was completely unfriendly, totally disinterested and in my opinion should not be dealing with customers. She doesn’t have the personality for it. The food was okay but when it was brought over to the table, there was no salt, a plastic fork or even a nipkin on the tray. Bad service. Note: the place was completely empty while I was there. Surlely they can do better. Will not be back.

Good tasty takeaways,no waiting very quick getting you served.

It's ok but dear god everything is salty, the delivery is pretty awful and will quite happily try to dander off with about £3 if you pay in cash saying they have no change; and if you're here late at night check your chip bags as they give quite literally half a scoop of chips to drunk people quite regularly. Also this places food hygiene rating has been up and down like a yo-yo going down to a 1 out of 5 at one stage, just somethings to bear in mind if you're new to the town.

Terrible food chicken was sour and staff so rude

Nice food, but small portions and a cold restaurant

Pretty much a good place asking me. Taco chip isn't literally taco sauce and chips only, food and pricing decent.

The staff are friendly and the service isn't half bad to be fair. The food is unfortunately a different question The chips are not great, more care and attention needed when cooking them. The chicken is either really dry or very salty. Takes a while to get over that. The restaurant is fine. Table service is helpful too. Pros... Service Shop Staff Cons... Chicken Chips And most definitely the delivery service Tips to first timers... Consider your salt tolerance before visiting Don't get big helpings of chicken as it will sicken you.

Juicy chicken, tastes like kfc I think and they have your order ready pretty fast