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3.0

Based on 321 opinions finded in 2 websites

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Nº 276 in 307 in Derry

Nº 10 of 11 Fast food in Derry

CUSTOMERS TALK ABOUT DISHES WITH..friedchicken

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Tried poisoning me with undercooked chicken wings, not once but twice as they redid them after pointing out that cold in middle and they mess it up again. No apology just told them to give me something else which they just did. Pretty poor compared to other branches

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Steve . 2024-11-02

MORE AT Google

I want to write a review on an employee called Daniel. He was an amazing asset to your team. He was so cheerful, especially given the night (I would hate to be working Halloween). He gave us a laugh and made our mood so much better. I tried to give him a treat (coke or free meal) but he refused to take it. I really hope he gets the recognition he deserves:))

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Aibhilin Mcnulty . 2024-11-01

MORE AT Google

Luke warm chicken burger, mixture of stone cold and warm chips , chewing gum spread all over the seats and staff more interested in dancing to music on the radio, Avoid at all costs

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Brendan Deans . 2024-10-21

MORE AT Google

left off my sons kids meal off our order, spent near £40 in here, rang up and asked to speak to the big fella with the blonde hair and this girl immediately copped an attitude and went 'well thats rude' I said thats not rude thats the boy who took my husband's order and he wanted to speak to him to see what could be done and the boy who took the order admitted he forgot to add it to the order but didn't offer any apology or solution, asked to speak to the manager and some cheeky teenage girl come on the phone with an attitude shouting over me from the get go, zero customer service skills. Husband identified her as the girl behind the counter with a bad attitude when he asked if the gravy was included as the past 3 weeks they said it has been but get home it hasn't. Anyways she said the meal wasn't added so if you want it you have to come in and reorder it. I asked whether she was gonna reimburse our fuel for THEIR mistake and she just shouted either come and get it or don't and hung the phone up on me! No whoever the real manager is of this place I'd recommend sorting your staff put because this mouth is loosing you customers hand over fist, an absolute liability to your business. Your staff should be held accountable for their mistakes and customers should not be spoken to the way I was spoken to. By the way her name was Tori and she said she was the manager except she sounded like a stroppy 15 year old with and attitude. My suggestion is your staff double check the order and then check again when putting the order in the bag to avoid this happening, and then if it does happen, as we all understand mistakes happen YOU rectify YOUR mistakes not give the customer grief!

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Danielle Luck . 2024-10-12

MORE AT Google

To avoid. I found myself paying double what I had ordered for a menu I didn't want!! They acted like they didn't understand what I was saying when I asked to see the receipt and then only gave me 2 small coins as compensation. Throughout the meal we are treated to contemptuous looks as well as finger pointing.

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Vanessa L . 2024-10-06

MORE AT Google

Menu not diverse enough but good An evening staff who were not able to adapt to a foreign clientele and who made us feel attacked during the poor communication. too bad.

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Anaëlle Marie Stella Ifamanga Mera . 2024-10-05

MORE AT Google

Think along if you have an allergy or intolerance.

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Riekele van der Meulen . 2024-09-28

MORE AT Google

The chips were very good, but the fried chicken did not meet expectations. The tables and chairs could also use better cleaning.

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Pavel Mohitul Alam . 2024-09-25

MORE AT Google

I walked in and read the menu then ordered, when that was done I started looking around the premises and to my horror a member of staff was on his phone and VAPING right beside where they cook the food! I couldn't believe my eyes! Never go to this place if they allow staff to vape in the kitchen what else is going on?? If you read other reviews you will see there was one from 2021 regarding the vaping..so nothing has changed!

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sans51 . 2024-08-12

MORE AT TripAdvisor

Great Staff & Food. Great offers daily and Tuesday special fantastic mid week treat. Thanks guys!

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Wayne Hallissey . 2024-05-26

MORE AT Google

Walked past this on Saturday night and the manager was shouting homophobic abuse at my brother in law shocking behaviour..

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Steven Gill . 2024-05-20

MORE AT Google

Can't really rate the food as it never arrived!! Website took my money twice and then cancelled our order. When we rang the store to inquire we were hung up on. Never even had the chance to try and order the food over the phone.

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Dan Edgar . 2024-05-08

MORE AT Google

Can't take orders and an almost raw chicken

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Filippo Gabriele Calanca . 2024-05-06

MORE AT Google

Under new management and food is great very tasty and the new decor is excellent

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Philip O'Donnell . 2024-05-06

MORE AT Google

As a visitor from the southern USA, it was chicken like we have at home. They could use a little more help but the meal was great.

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SC Texan . 2024-04-20

MORE AT Google

Horrible food. Very expensive for the food quality. Almost 33 quid for 2 greasy chicken fillets slapped at the bottom of a box along with 4 greasy bags of chips, and 12 boneless chicken strips. Awful… would not recommend to anyone who is wanting good quality food for the price.

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Lauren Gillen . 2024-04-20

MORE AT Google

As a visitor from the southern USA, the chicken reminded me of home. I personally liked the chicken on the bone, but the tenders were good also.

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Ron H . 2024-04-20

MORE AT TripAdvisor

Had a BBQ chicken BLT wrap meal and I really enjoyed it. The chips were very nice. The staff were very friendly. The place was clean. Low star for the atmosphere is because there wasn't one and I wouldn't expect any at midday on a Sunday

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Gerry Houlihan . 2024-03-29

MORE AT Google

⭐️⭐️⭐️⭐️⭐️Have been in twice this week, and food has been top class! but special mention for the guys that work in there, they were friendly & helpful.. Great to see young people working hard, the customer service was OUTSTANDING! ⭐️⭐️⭐️⭐️⭐️

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10 Second Gacha Riddles . 2024-03-29

MORE AT Google

Such a lovely place to sit in, so warm and inviting. The food was amazing, best chicken burger I ever had with great chips. Staff so friendly. Will be coming back 🥰

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Rachael Rodgers . 2024-02-24

MORE AT Google

When I walked in, the girl serving was sitting in the chairs that are for customers on her phone. A few moments later a girl walks into the premises, grabs a can, straw and sits down like she owns the place.. Chicken was nice, chips were soggy. The gravy used to be amazing, however they've changed the recipe to a bisto gravy granules replica for £2 and the can of coke I recieved definitely wasnt stored properly as it tasted horrible. Not impressed, and for over £10 I'll be going elsewhere..

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James Aiken . 2024-02-12

MORE AT Google

Nice chicken and the milkshakes are lovely.

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mark smith . 2024-01-21

MORE AT Google

Chicken was like rubber tracks from a digger, chips where soggy, milkshake didn’t taste like milk , expensive . Recommend Letterkenny hill Billy’s far better

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LeckyLadd . 2023-12-01

MORE AT Google

Very poor staff - never again Had an issue with an order repeatedly told it was sorted to this day it still hasnt been sorted... Never again.

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Pete L . 2023-10-19

MORE AT TripAdvisor

I was dining with an adult with intellectual disabilities, who ordered the deluxe burger meal, we had to wait longer than expected and when the meal arrived , it was a burger, no drink or chips included, when challenged, server tried to ignore me, but other assistant noticed and handed out a drink, but no chips. Pulling a fast one on a vulnerable adult, not nice

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Joe Clarke . 2023-10-05

MORE AT Google

Good chicken, KFC style. Dodgy hamburgers. Just wish they would fix their bathroom....🙄

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Sean Brady . 2023-08-20

MORE AT Google

“Staff can only use the toilet” when my girlfriend is sat there ready to pee herself. Budget KFC targeted for drunk ones coming back from nights out

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Odhran . 2023-07-23

MORE AT Google

Rubbery, soggy chicken with a dry inside. Chips were grand.

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Sean Flanagan Media . 2023-06-22

MORE AT Google

Service wasn't great, ordering with a group and had to wait a few minutes in between every order. The boss man called me chief though which does bump the overall experience up a tier. Overall a clean resteraunt, chicken portions were less than anticipated however the chip portions surpassed expectations.

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Coastal49306942676 . 2023-06-15

MORE AT TripAdvisor

KFC or Burger King is not that far…

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Erasme Dirand . 2023-06-08

MORE AT Google

Disappointing… 🙅🏼‍♀️The products in the burger were of poor quality. Some FastFood chains would be better off not mentioning them… No toilets available for guests.

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Lucile D . 2023-06-08

MORE AT Google

Food is absolutely delicious. Prices could be better.

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Shane . 2023-05-28

MORE AT Google

The food was amazing. Five ⭐ ⭐⭐⭐⭐

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Made Sense . 2023-05-27

MORE AT Google

Fantastic will call again for sure 😁

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Jane Wallace . 2023-05-03

MORE AT Google

It's a fried chicken place, so won't rate the atmosphere. Chicken's tender and juicy. Horace says the gravy was ecstasy.

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Just Dolman . 2023-04-29

MORE AT Google

Was in on 14th April and felt I needed to leave this review simply down to the girl working, she was fantastic.. friendly and helpful and nothing was too much trouble , that kind of customer service is hard to find these days. Food arrived quickly and was gorgeous three adults and a child left well fed and happy 😊

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Paula O'Hagan . 2023-04-14

MORE AT Google

Staff are so unhygienic. More interested on what's going on outside the place. Staff need a uniform. Food is not fresh reheating the chips and sending them out pour greasy.

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Denise . 2022-11-28

MORE AT TripAdvisor

If your hungry you'll get what u need here....

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Gregory Brannen . 2022-11-28

MORE AT Google

Didn't go in there just passed it

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Brian Marshall . 2022-11-23

MORE AT Google

Food is delicious, environment is serene and customer service is top notch

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Sowunmi Oluwatoyin . 2022-11-18

MORE AT Google

No toilet facilities permanently locked staff wearing street clothes the owner cooking food in his raincoat and staff using vapes behind the counter in a food service area

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Brendan D . 2022-11-12

MORE AT TripAdvisor

Frankly, go to the competition, the big fried chicken franchise. The chicken tenders are really not great, the breading is soft, not at all crispy and half removed. To avoid.

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Rafael Might . 2022-10-30

MORE AT Google

Do not order the boneless bucket it was 29.99 and the chicken is miserable and the chips are half full its daylight robbery

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pauline daniels . 2022-10-02

MORE AT Google

Lovely burgers and chips in Derry

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Monica Sales . 2022-08-29

MORE AT Google

As good as fried chicken comes. Take a bow

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Gabriel Clarke . 2022-08-19

MORE AT Google

Fast fast food, delicious food, nice staff. Relaxed atmosphere. 👍👍🙏🙏🍀🍀🇨🇮🇨🇮🇩🇪🇩🇪

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Mehmet Goegercin . 2022-08-08

MORE AT Google

Pat Grace, an entrepreneur from Dublin was traveling in the U.S. when he first tried KFC. He loved the product and approached Harland Sanders about franchising the product to Ireland. The Colonel agreed and Grace’s KFC was born. In the interim, Colonel Sanders started franchising KFCs in Canada and held onto this interest after selling off his U.S. corporation to a multinational corporation. They took the original recipe and changed it to allow for cheaper substituted ingredients in place of the original secret spices. After several changes in corporate ownership Pat Grace was forced to drop his name from the KFC logo and later forced to drop the name altogether while selling Grace’s Perfect Blend of premium chicken breading. His KFCs now carry the moniker of Hillbilly Chicken. An important distinction from KFC is that he kept the original recipe developed by Colonel Sanders in 1952 prior to opening his first restaurant. So, if you want to eat the only original KFC taste left in the world, go to Hillbilly Chicken when you are in Ireland. You will taste the difference.

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Marvin G . 2022-08-01

MORE AT TripAdvisor

Tasty chicken and lovely chips. Don't miss it!

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Ian Craig . 2022-07-04

MORE AT Google

Food in here is lovely. Especially their chips. Nice and crunchy. People crying about the tablets being covered in sauce. So what? Nothing stopping you from getting a cloth and wiping it clean yourself if it bothers you. Tablets were clean when I was there today.

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Ryan Kelly . 2022-06-18

MORE AT Google

Beautiful spicy chicken wings amazing

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Paul Mclarkey . 2022-06-10

MORE AT Google

They got the order wrong again. This has happened a few times. Need to listen to customers better, and check orders being passed out for collection !!!!

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Jude McNicholl . 2022-03-14

MORE AT Google

Delivery driver should not be making people feel small. Cheeky man!

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Veronica Mc monagle . 2022-03-01

MORE AT Google

Rang 6 times before call was answered. Young staff appeared disorganised. Long wait to receive order.Prices have soared. £33 for 4 standard meal deals !

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Liam Begley . 2022-01-20

MORE AT Google

Food was hot is all I can say about it but that's it. place was filthy dirty and the tables were covered in sauce and all sorts we had to ask for a cloth to clean it ourselves and were handed a stinking dirty soaking tea towel while the two guys behind the counter played on their phones.. should have turned around and walked out there and then but the kids were moaning about being hungry and it was raining so didn't want to walk anywhere eles (should have made them) never be back through the doors of this place half cooked chips soggy chicken it was terrible only giving it a 1 star so I can write a review -5 is what it should be

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Rodney Kerrigan . 2022-01-05

MORE AT Google

Food took an hour and a half, forgot half the food, wouldn't do a refund, rude on the phone. Lettuce was brown, place is a dive.

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Marc Murray . 2021-12-21

MORE AT Google

The staff were lovely and the food was cooked properly but it wasn't great quality,I wouldn't rush back

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bernie duffy . 2021-12-13

MORE AT Google

The chicken too peppery and soggy even I eat in. KFC is much better.

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Peter Wong . 2021-12-13

MORE AT Google

customer services non existent and staff member no uniform and eating behind counter

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cathal canavan . 2021-12-04

MORE AT Google

Called in today. Staff member in full song. Made my day. The food was good too.

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Shauna Reid . 2021-11-22

MORE AT Google

Good food but unfortunate customer service. Asked for specific allergen instructions which were not followed, proceeded to try and contact the store with absolutely no answer, very disappointed as the food here is normally great.

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Emma-Leigh Godley . 2021-11-06

MORE AT Google

The staff were friendly, the best chips I have ever had by far and the chicken was very good too. Would reccomend

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Ijssel McAvenue . 2021-10-10

MORE AT Google

William couglan Is a delusional man, sat here eating while I review , chicken was moist and full of flavour , chips were perfectly crispy with a nice flavour and staff were extremely friendly , Always recommend

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Alex James . 2021-10-09

MORE AT Google

Myself & my little niece just love this place. Friendly service & the best chicken in Ireland. The chicken is how KFC should to be, before it all started to taste of nothing! Though they really need to put the heating on, the place is a tad chilly & the tables and chairs need more of a wipe! Sticky tables & seats are not what you want to see & it's not a difficult job to maintain!

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JD . 2021-09-05

MORE AT Google

Counter staff unfriendly. Both chicken and chips tasted awful, chicken stank and chips were stale. Everything had obviously been sitting around for a long time. I'm not a fussy eater, but I couldn't stomach it. Best to avoid!

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William Coughlan . 2021-08-01

MORE AT Google

Can't go wrong with the value bucket

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Lee Mehaffey . 2021-06-29

MORE AT Google

The food was great as was the history lesson thoroughly enjoyed it !!!!!!

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Gary Ryan . 2021-06-21

MORE AT Google

Thy don't do dine-in and the queue is long. Really feel their price is expensive too.

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Charly Francis . 2021-06-05

MORE AT Google

Nice friendly staff, good selection of takeaway food, reasonably priced.

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Jude Mc Nicholl . 2021-05-01

MORE AT Google

Waited 3 and a half hours for food. Which was cold and tasteless

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Lauren Mc Laughlin . 2020-10-06

MORE AT Google

Visited here to take advantage of Eat out scheme. We had the chicken fillet burgers they were delicious in fact my husband maintained they are the nicest that he has ever tasted. The chips were also delicious really crispy. Staff are so nice a pleasure to visit. Varied menu will most definitely return.

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ANN M M . 2020-08-26

MORE AT TripAdvisor

Bad service and food not that brilliant

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Robert S . 2020-07-30

MORE AT Google

Service has gone down hill since the inception of the restaurant. Started off good and is currently incomparable to any other chicken place in the city. Chicken is incredibly greasy and heavy, chips are way too salty, just to name a few complaints.

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⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ ⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻ (⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻⸻) . 2020-07-29

MORE AT Google

We just had a bucket deal and I have to say it was gorgeous and delivery was quick to get here. Thank you HillBilly's

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Maureen Collins . 2020-07-11

MORE AT Google

Have not been in but told it is good

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Ian Chick . 2020-03-08

MORE AT Google

ripped seats , toilets out of order as they have been for months the owner obviously doesn't care. cant fault the staff

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266brendand . 2020-03-07

MORE AT TripAdvisor

Its been a while since I ate here but I have to say fancied a take away for tea and was not sorry I chose Hillbilly's. This is the nicest fried chicken I have tasted. Forget about the famous chicken takeaways try this one, food was excellent and staff outstanding. Prices are very reasonable eat in or out great place.

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ANN M M . 2020-01-31

MORE AT TripAdvisor

Very delicious chicken, fries and gravy.Once you step into this restaurant you will smell the wonderful aroma and have you salvating for the first bite. Service is efficient, polite and timely within consideration.

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Alex Miller . 2019-12-29

MORE AT Google

Got a chicken wrap meal, very tasty

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Darren Mccloy . 2019-12-23

MORE AT Google

ABSOLUTELY love the food here. Me and my partner's food of choice when we are in town. Highly recommend the 5 piece chicken tenders meal and a gravy dip. (Edit) I must warn anyone who is looking for some food from here, do NOT order delivery, I have never gotten my food any sooner than an hour's wait and as I am writing this, I have been waiting 70 minutes on my delivery. Estimated delivery time 45 minutes, no, please change this to one hour. Waiting time is absolutely ridiculous.

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Infinite Gravity . 2019-12-12

MORE AT Google

Advertising late night deliveries but don’t deliver at all as no drivers being the excuse. Don’t advertise a service that you can’t deliver. Pathetic

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Terry McNamee . 2019-12-11

MORE AT Google

Used to be great chips are always burned and cold when deliverd now not worth it if you cant make chips whats the point its the maine thing you sell

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Rory Canning . 2019-12-06

MORE AT Google

Lovely staff, brilliant food xx

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Ben McGinn . 2019-11-30

MORE AT Google

Very good value and nice chicken for a quick stop meal

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Chris Orr . 2019-11-20

MORE AT Google

Big improvement on quality of food

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Robert Gillespie . 2019-11-09

MORE AT Google

Friendly staff happy to serve good verty of meals deals clean and fresh atmosphere comfortable seating and lot's of natural lighting . But the WC was closed in repair was told. And they do home delivery if request.

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DEANE O'DONNELL . 2019-10-14

MORE AT Google

Beautiful food great value meals and nice staff

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Paddy Foyleside . 2019-08-07

MORE AT Google

The chips was nice.....but the chicken was way to salty it was not like the hillbillies I had before it was more salt than chicken

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ethan mcclintock . 2019-07-07

MORE AT Google

Go somewhere else... it would better elsewhere

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nicolas bellemand . 2019-06-03

MORE AT Google

Would never eat out of this place again overpriced and its not very hygienic anymore

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Sean Canning . 2019-05-24

MORE AT Google

Tried the chicken tenders and fries. Good portions and hot. The fried tenders were more on the soggy side, but still tasty. Ask for dipping sauce. A quick and reasonably priced meal.

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Me H . 2019-05-16

MORE AT TripAdvisor

Waited an hour an a half before ringing to be told the order was on its way, half an hour later (now 2 hours after ordering, and the shop now closed) I rang back to be told that the driver had called and knocked and got no answer...first of all I was sat the past 2 hours in the living room in plain sight of the front of the house patiently waiting, I live on a quiet street and at no point did any car pull up out my front nor was there any knock at the door, the driver claimed he knocked several times (the dog also would have went mad) why was I not phoned if the driver couldn’t find my house or if he was knocking and got no answer at the end of the day that’s why you leave your phone number...poor service and full of lies!!

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Roma B . 2019-04-28

MORE AT TripAdvisor

The kids and me love it. It's the chicken gravy that makes it. Fresh cooked chips every time.

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Cahir Bowen . 2019-03-26

MORE AT Google

Very nice chicken for great value. I like the chicken tenders the most. Best chicken shop in the town

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Mattso . 2019-03-19

MORE AT Google

Went here for the first time today. The girl taking the orders was completely unfriendly, totally disinterested and in my opinion should not be dealing with customers. She doesn’t have the personality for it. The food was okay but when it was brought over to the table, there was no salt, a plastic fork or even a nipkin on the tray. Bad service. Note: the place was completely empty while I was there. Surlely they can do better. Will not be back.

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erikhartmann . 2019-03-02

MORE AT TripAdvisor

Good tasty takeaways,no waiting very quick getting you served.

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Brian Molloy . 2019-02-13

MORE AT Google

It's ok but dear god everything is salty, the delivery is pretty awful and will quite happily try to dander off with about £3 if you pay in cash saying they have no change; and if you're here late at night check your chip bags as they give quite literally half a scoop of chips to drunk people quite regularly. Also this places food hygiene rating has been up and down like a yo-yo going down to a 1 out of 5 at one stage, just somethings to bear in mind if you're new to the town.

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Robert Crumley . 2018-11-06

MORE AT Google

Terrible food chicken was sour and staff so rude

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Michael Hunter . 2018-10-25

MORE AT Google

Pretty much a good place asking me. Taco chip isn't literally taco sauce and chips only, food and pricing decent.

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lol happy . 2018-10-15

MORE AT Google

Nice food, but small portions and a cold restaurant

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Neil Martin . 2018-10-15

MORE AT Google

The staff are friendly and the service isn't half bad to be fair. The food is unfortunately a different question The chips are not great, more care and attention needed when cooking them. The chicken is either really dry or very salty. Takes a while to get over that. The restaurant is fine. Table service is helpful too. Pros... Service Shop Staff Cons... Chicken Chips And most definitely the delivery service Tips to first timers... Consider your salt tolerance before visiting Don't get big helpings of chicken as it will sicken you.

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Bradley Thompson . 2018-09-04

MORE AT Google

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