West End House in Leeds

Proper local boozer with an awesome menu.

Terrible customer service which is a Shame because the food is good. We’ve been before and the chef was shouting and arguing at our waitress but when the food came it was really good, hence why we gave it a second chance. Today we came (on a Sunday) we were handed the menu and when it came to ordering we were told that we can only actually order the roast dinner and nothing else on the Sunday menu as we hadn’t rang ahead. We then asked if there is any veggie wellington left as we had a vegetarian and were told there was one left. We then decided to go elsewhere because the food we fancied was unavailable and then the waitress was really rude to us and said “well the chef has already got the veggie wellington out the freezer” and stormed off. She then came back and said that the order is cancelled and stormed off again. We felt very uncomfortable sat in the bar finishing our drinks with the tense atmosphere. Really wouldn’t recommend- they need to send their staff on customer service training.

Love this pub. Great atmosphere, fantastic food and very friendly staff. Can't do enough for their customers.

Lovely Sunday dinner turkey and gammon filling and really well cooked and good value.

If I could give it 0 pounds I would, dire food, almost inedible, the lasagna was like rubber and not one person said they liked their meal. Recommended from someone who visited years ago and said the food was great, though as I can see, a new owner came in and presumably the whole place has become run down. The service wasn’t friendly, not unfriendly but just not great. Not a good place to visit neither as a family nor by yourself. I even made an account solely to leave this review. 140 pounds. It was our choice to go there yet I still feel robbed

Came here for food after calling in previously. Food was amazing!! Huge portion sizes and brilliant value. We even ordered a sharing platter not realising how huge it would be... but amazing food will deffo be coming back

It smelt proper bad was a bit dazzled, also the drinks are FLAT would not reccomend

Jeez went in this pub many times over the years , fond memories before during and after covid , not sure what's happened! Cider off , glasses covered in black mould on the glasses . Weird dj karaoke ,terrible system/ sound and cba to get People up singing.

I visited for Sunday lunch with my daughter and family,(and Bonnie, the Cockerpoo) the pub is a homely friendly pub, and staff are amazing, real personal service. The food was excellent, real home cooked Fayre, there were six empty plates. Highly recommended

Food brilliant large menu very nice but a bit expensive

We went for lunch as a family group and felt very comfortable from the beginning. Our booked table was set up ready for us with menus to hand. The staff were very accommodating, allowing older children to order from the Seniors menu to get the dishes they really fancied. The food was clearly freshly cooked and came nicely presented. I had the halloumi salad and felt it was great value for money - plenty of halloumi, really nicely roasted peppers, onions and tomatoes, nice fresh salad leaves. The kids loved their burgers (after initial confusion over the charcoal buns) and chips. The ribs and wings platter was huge, but went down extremely well. I would very happily eat here again.

Great food amazing atmosphere and the staff were very polite

Great quality food, friendly staff, dog friendly

My girlfriend found this spot after looking for somewhere for us to take her visiting parents for a Sunday lunch. We were all very impressed. A very friendly welcome, excellent home cooked food and overall an enjoyable experience. Nice to see people still willing to take on a pub in this climate and work hard to repair any previous bad reputation, hope they keep it up and we look forward to visiting again soon.

Just had a Sunday lunch with my parents and my boyfriend, and it was lovely. Proper home cooked everything, even the gravy. Empty plates and full bellies all round! The bar maid was so lovely, couldn’t do enough for us, and the food didn’t disappoint. The roast dinners look exactly like the photo of them in the kitchen. Being honest, this was not my first choice (two other places fully booked), and was a bit nervous after reading some of the reviews. Yes, the place is a bit run down (which I appreciate the new owners are working on), but the friendly welcome and amazing food more than made up for it. Would I return? Yes, definitely!

Called for a late lunch today, staff were really good, food was good and good value, even had the Olympics on the screens. Could do with a bit of a refurb but otherwise we'll worth visiting with plenty of different drinks on offer.

Visited last week for my birthday meal, 15 of us and we had a feast, Yorkshire pudding was delicious, the pie was outstanding and wow the cauliflower cheese was Devine, defo recommend

Came for food with my 2 children. Lovely friendly service and the food was yummy. Recommend the Yorkshire pudding wraps and the Sunday roasts 😋 oh and the chips are thee best! Yet to try the menu through the week but if there anything like their roasts we will definitely be back.

Been today to try out the new Sunday menu launched today and got to say one of the best meals I've had, friendly staff and great service I would definitely recommend 🙂

This place is run down since new owner came in. Clearly the owner is not the brightest crayon in the box and has the business acumen of a 3 year old. The owner is a man utd fan and refuses to show liverpool and city games due to his allegiance. Which brings me back to the guy having a few wires loose up there... who on earth would lease a business in leeds as a man utd fan and show more allegiance to his club than keeping customers in his business happy. Strange person. I hope he changes his ways as I know many people who have stopped going there who were regulars. Vespers gate is the new go to for us now

Fantastic afternoon treated my family well thanks Jamie Jess Lucy Sara next time I'll bring scotch whisky cheers

Absolutely fantastic pub the new landlord and landlady are fantastic. Such welcoming lovely people. The food, service and drinks are exquisite.

me and my fella came in for the first time tonight. The lovely staff made us feel welcomed straight away and the landlord sat bar side was keen to have a laugh and a joke with us which we enjoyed. would recommend if you’re up this way. (walked in on happy hour too getttttttinnnnn)

Absolutely fabulous homemade food, starters, main and desserts. Friendly and welcoming staff. Will definitely be back.

Really nice meal with family, l had mushroom stroganoff, my son had chili con carne and daughter had bangers and mash with Yorkshire pud. All home made and very tasty. Would go back

Popped into this local to meet family before moving on elsewhere we were looking forward to coming as it’s always been a bustling pub especially on a Friday night! Walked in and there was a guy sat at the bar asleep with a pint in front of him, the one member of staff on the bar running round like a headless chicken serving, taking food orders and bringing it out. There’s a sign on the door warning you about a friendly dog which might come and say hello, it wasn’t there for our visit but the aftermath was, seating covered in dog hairs, carpets the same, I was shocked at the cleanliness if I’m honest and then went I went to the loo there’s a sign in there saying the taps don’t work!!! Did manage to wash my hands but then couldn’t turn it off. What a shame the pub was empty no atmosphere which is very sad as in years gone by if you didn’t book a table you weren’t getting in! New owners take note major revamp and deep clean required - oh and get the bloke asleep at the bar moved to a quiet table in a corner somewhere as not a great advert for your pub to see this when you walk in!

Me and my boyfriend popped in today for lunch !! We were served by Lucy who was was very friendly and very welcoming are lunch was really nice and big portions we look forward to another visit

Food was great. Yorkshire wrap was fab. Would definitely recommend. Staff always friendly. Always worth a trip to this place. Michael

Great owner and great food, recommended for a nice meal or even wasting time, some of the best pub food, definitely do not skimp out on the portions and for the price it's great

Went for a meal the food was really nice and the staff were really friendly

Jamie and the team could not have done enough for us and the food and ales were very very good. The Sunday roast was the best we have had in Leeds! Huge portion of the highest quality. Super accommodating hosts in a traditional British pub

Excellent food, excellent ales and by far the best and most attentive service from any pub I’ve been to in Leeds. They go above and beyond to make sure you are comfortable (even moving us to a different table at very short notice to accommodate our pushchair) they could not do enough and it was honestly the best Sunday roast I’ve had in Leeds (we have tried a fair few!) could not recommend you try this pub more

Food was great, toilets spotless, friendliest staff in Leeds

Just came for food here. Asked if they were still doing food.. to be answered yes… kitchen closes at 19:00… So we ordered a couple of drinks..sat down…. To then be told the kitchen is closed and only pizza is available…. Table next to us was reserved.. the guests arrived… sat down.. they were then told all orderers had to be in kitchen for 18:30… To which I said we just got told kitchen closed except for pizza…. Don’t come here 1 1/2 hrs before advertising is the lesson I think. Try else where for customer service..

Great staff and a warm welcome. I have to say that the overall cleanliness of the pub wasn't great....blu tac on the ceiling from Christmas decorations etc, and the gents toilet wasn't in the best of condition, cobwebs on the ceiling and the urinals were either rusting or stained with dried urine. That said, the food smelled and looked lovely, although we didn't eat there. I'd definitely visit again because the staff were lovely, although I'd expect an improvement of the overall cleanliness of the establishment.

Very pleasant meal. You definitely will not go home hungry. Friendly and helpful staff.

Lovely staff, friendly and efficient. Lewis is the best. We enjoyed beer tasting tray, which was good value. Food was absolutely delicious,

Come here regularly and the food is always delicious.The staff are all so friendly.Highly recommend this pub for food.

We have tried to visit here 3 times recently. The one time we are here the food was good. However twice we have been turned away as the kitchen is closed. Once because of "gas issues" and another because "we have ran out of food". Running out of food on a Monday at 4pm isn't great. Unfortunately we won't bother trying again, and will try elsewhere where we can be reassured the kitchen will be open. This used to be a great pub with great food, but it looks like poor managing and planning will result in the demise of another great local pub..

Fantastic food service and atmosphere live band on paddy's day good value blinding yorkies

Following my previous 1 star review and the manager Jamie reaching out to me, I decided to give West End another visit. This time around was a full 180. I always believe that the way a complaint is handled is the true representation of a business, and I am more than happy with how my second visit turned out. I would happily come again. The food was amazing and Jamie and all the staff couldn't have done enough. Thank you! P.s the nachos are the best!

Kirkstall is very nice for a quiet pint. Good food. Friendly staff.

Lovely friendly traditional pub.Food was amazing fresh cooked no frozen veg etc ..The owners are such a friendly couple also wish them every success .The chef also does baking amazing cupcakes and all his desserts are home made ,although we was too stuffed to have one

Had a 60th birthday party on Saturday the 24th February. It was a brilliant night with family and friends. The buffet food was excellent, THE STAFF WERE AMAZING AND THEY WERE PROFESSIONAL AT ALL TIMES THEY MADE MY NIGHT, THE NIGHT TO REMBER, LUCY AND JAMIE ARE BRILLIANT HOSTS.i would recommend the food.

Terrible experience, food shocking, waited 50 mins, didn’t get what we ordered. Excuse given was the chef had defaulted back to the old menu. I felt sorry for the lady who was relaying the chefs excuses and trying to put things right. Asked to vacate our table before the end of our 2 hour slot, which wasn’t even in the restaurant area, but in a shabby untidy area of the pub, so they could seat another party. The sad part is I have been here before and the food was exceptional.

Lovely little pub staff very friendly my son's local

went here to sample their Sunday lunch and was enjoyed every thing ,great selection of 3 meats ,Yorkshire pud & loads of different vegs .

Didn't have food. Just a drink. It seams a nice place to hang out. And have quite pint

My husband had the fish and I had the steak it was lovely 10/10 would go back the home made chips and onion rings was lovely and staff was great

Been a regular since last year but words can not explain how much I love this place! The food is unreal, the staff are great, and the fact they show football as well makes it more the better. Big thanks to Luce, Jamie, and Rach for the hospitality ❤️

This is the best pub I've ever been to

Booked family evening for mums 80th, the lady in charge was brilliant, tried to sort as much as possible because short on some things as day before delivery. Chef made up a combo sharer of what he had and it was very good, as said lady brilliant. We had lovely evening, friendly, chatty and lovely food.

Great service very friendly staff

Can't remember the last time we visited this pub.Decided to call in and see if they had room for us for a roast,which they did. Very friendly waitress took our order for beef Sunday roasts. When it arrived,it was nicely presented.Wouldn't say over generous portion of beef or veg.If I had to be over critical think the roasties were reheated as they were rock hard.Never the less I cleared my plate which is unusual for me. Would call in again!.

The bar lady name Victoria was genuinely atrocious, her attitude, her service ect was just completely unacceptable. She also seemed like she was definitely under the influence of drugs, she was sweating during service, had white powder round her nose and constantly taking bathroom breaks while hardly able to form a sentence. I will not be returning to this institution ever again !

29 th anniversary had some lovely food and great hosts. Would definatley recogmend very friendly staff great food best pub in kirkstall.

Great food , good atmosphere. Altogether proper pub .

Food was lovely. New Landlady and very friendly in fact all staff were .would certainly call again and have been since for drinks

So sad, this place used to be so good. Now the atmosphere is cold, food is bad and the quiz that used to be good is boring, quick and just not good.

No complaints nice friendly staff. What has happened to this place? It used to be a lovely cosy pub with excellent food, the place looks run down, dirty and in need of some love, such a shame. Visted on 12.01.2024.

What a lovely, cosy pub with welcoming and friendly staff. My family and I visited on 2nd January after having had an awful experience at the Bridge Inn. The contrast in customer service was immediately evident. On entering the pub, I was warmly greeted and told we could sit anywhere with our small dog. The food was great and really good value for money. I had the Cumberland sausage and mash which was tasty. They even have a senior citizens' menu with smaller portions and smaller prices! Definitely recommend a visit if you're in the area.

Great food and amazing service from the lovely lady. This was my first time but I will definitely visit again.

A great place with music and dancing. Great atmosphere, loved it. Will visit again.

Superb, tasty home cooked Christmas lunch with plenty of choices. Professional and personal touch from the chef who checked that the gluten free choices for one of our guests was ok. We are looking forward to coming back to try more delicious food in particular our relative who requires gluten free as she said that it was the best gluten free meal and choices that she has experienced as a diner.

Had a fabulous festive dinner. Very tasty nut roast and perfectly cooked veg. Brilliant welcoming staff too,all in all had a great time.

My family decided we were having Christmas meal out this year, and this is where we went. The food was better than I expected, and they were good at adapting the dishes due to dislikes of ingredients. The staff were very helpful and nice. Overall, it was a pleasant experience, and if you haven't been, I would recommend.

Dreadful service, disgusting dirty toilets. Overall a really unpleasant experience. Such a shame, used to be a great place, won’t be visiting again.

Had family celebration meal.12 people and no complaints at all.everyones meal spot on.good service ,very pleasant staff.xmas meal delicious as was cheesecake yummy. New management definitely has a passion of providing good food and service.spoke to manager ,very pleasant guy who should be congratulated.places like this should enjoy support from community.

We had a really lovely meal here. Some of us had the Xmas menu which was really nice. There were 12 adults and 2 little ones. Will definitely go again. We spoke to the chef / manager who was really chatty and helpful

The food here is excellent just went yesterday 17/12/23 for family Christmas dinner. The food was fresh taste lovely and plenty on the plate and service was great . I highly recommend it here and look forward to next visit.

Had the festive menu here was fabulous 10 very happy people already booked to go back staff are very friendly

To be fair the food was quite nice but the atmosphere & surroundings were awful. Was told food order would be taken at the table then when trying to gets someone attention to take it was barked at, by what I now know was the...

The west end is one of my local pubs and it’s always a lovely place to grab a pint. The bar staff are super friendly and welcoming. The pub is very traditional in terms of decoration, which provides a very cosy, local boozer atmosphere without...

We haven't been for sometime and was so DISAPPOINTED. The pub was dirty and areas looked like a jumble sale. The toilets were disgusting and looked like they hadn't seen a cleaner for a month. We ordered the children's food first, age 2 and 5,...

Toilets were disgusting, bar staff were very friendly , managers were dismissive and unhappy and unhelpful, food was mediocre at best and we felt we were in a jumble sale with junk everywhere, music was coming out of kitchen and from main pub very disjointed...

Went for MIL 94 Birthday food great, bar very good, next time will have to check on the entertainment on bit on the loud side for a 94 year old but she enjoyed her self

Nice place, kind staff, good atmosphere

Lovely food, reasonable price. The manager/chef, very engaging and pleasant. Lady behind bar lovely. Overall we had a nice meal and were made welcome. Will be going again tomorrow

Looking for somewhere for lunch after shopping. Stumbled on this gem! Fantastic food great staff 5 ⭐ left there full and content

I took my mum on Saturday and we were both fancying the Yorkshire pudding wrap that we had seen advertised on Facebook but they only do it on Sundays. We ordered a panini each with home made chips, I had barbecue chicken and mum had tuna. We were both very happy with the meals, the portions were very good, the sandwiches were so tasty and the chips were actually proper chips as advertised and absolutely delicious 😋 we will be back

Last Friday my Father and I dropped in for lunch. We had never been here before, and chose it from Google maps. Dad is in a wheel chair and the access for wheelchairs is a bit tight, not sure motorized ones would get in. Fortunately we could, and once inside it was nice and warm, with a very pleasant atmosphere. We were the first in, and Lucy made us very welcome. They have only taken on running the pub around 3 months ago. There were 3 menus on offer. A Seniors menu for those wanting a smaller portion. A two course menu, and the main menu. The food was excellent, holsome, tasty and good portions. Dad had Gammon, chips and peas from the Senior menu. The gammon was beautiful and tender, with big chunky chips, no french fries here. I had Cumberland sausages with mash potato, carrots and peas, served with a thick gravy. Instead of the long spiral Cumberland, it was serves as 3 fat porkers. Everything was delicious, well cooked and full of flavour. I was so stuffed afterwards. It was great to relax in the warm atmosphere with our drinks chatting a little with our host about their plans. The hosts are a young couple, but rest assured they are doing a great job, and hopefully continue to sucessfully operate this nice, spacious welcoming pub. Yes we will be visiting more than once in the future. We spent £23 including £5 on drinks, good value

OAP steak meal nicely cooked meat .rest of meal very greasy and tasted of mucky cooking oil . Veggie burger meal was brought out a lot later that the rest and burger was burn to a crisp inedible . Staff were lovely but the food...

Decent little pub, good pub quiz, good drinks selection and sport is on in one half of the pub so you can get away from it if you’re that way inclined.

The Neck Oil wasn't very cold, cost £6 for a pint. Place looks really shabby lately. Outside tables had bowls full to the brim of fag ends and litter on the floor, how hard is it to keep things clean and tidy? Toilet rolls and random boxes, crates right next to our inside table. Felt like I was drinking in the store cupboard. All whilst the landlord was sat at the bar doing not a lot by the looks of it. No cuttelry given with food. Had to go search for them amongst all the random stock. Cheesy chips were nice though, so hats off to the chef

West end is a fantastic pub. The food is delicious and very reasonably priced. The staff are outstanding. A big shout out to Rachel who is the friendliest bar person and super professional. The quiz on a Thursday is brilliant and free. There is free...

Kids enjoyed food and very friendly staff.

Lovely local pub, just updating my review as they're under new management. We had a lovely Sunday dinner. The staff were really friendly and made us feel welcome. Jar of dog biscuits on the bar- our dog was welcome too.

Fantastic Sunday lunch, great food portions, and fantastic energy from staff. We’ll be coming back again - best roast we’ve had in a long time. Great value and superb quality.

Been going in here for 35 years, recently got new management and they seem very friendly, the food is just as good, nice atmosphere

Just had a wonderful Lunch here . We had wonderful friendly staff to look after our order . Meals served from 12.30 . and would recommend this place for a meal and a nice drink .

Very good, fresh food and nice atmosphere. I ate a veggie burger and it was very tasty! The service was great :)

I'm reviewing my meal, but didn't actually eat it in the pub 😂. Currently testing positive for COVID, so the responsible thing was to turn down a lunch invitation. My sister asked the waitress if they were doing take outs and was told that they...

Wow, that coleslaw was beyond imaginatable, what a mouth watering collection of flavours in each and every dish, from the garlic bread to the cheese and bacon burger all of the meals showed me a different palate of wonder, if I could rate it 10 stars I would. The staff were friendly and welcoming, and the atmosphere was great, definitely revisiting!!

Went here for early bird menu . 4 adults and 2 young kids. Sat inside and the service was great. Very child friendly. 5 different starters and 6 different mains all freshly cooked and excellent. Great price We will definitely return

Been on Leeds and Liverpool canal for a week, stopped at Kirkstall for lunch and found the West End House pub, 0.4 mile from the canal. Had lunch in there and it was so good, it was called a light bite, it was a meal.........

Popped in for a pint and evening tea, first time since the change of ownership. We were struggling to find something on the menu as they are soon to be updated. The chef and his partner were so helpful and went the extra mile to make something for us. The food was amazing and plenty full, this is exactly what you want from a team who want to succeed, will definitely be going back, thank you.

Popped in for a pint and evening tea, first time since the change of ownership. We were struggling to find something on the menu as they are soon to be updated. The chef and his partner were so helpful and went the extra mile to...

Just had a lovely evening at the West End. The food was great, as was the service. The new management are lovely and will hopefully bring the pub back to the standard it used to be.

Fabulous food, fabulous atmosphere, the staff and owners are simply fabulous. Such a joy to be back at The West End. Keep doing the brilliant stuff you’re doing Jamie and Lucy - thank you. Will definitely be back.

Probably the best food in the area