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4.0

Based on 97 opinions finded in 1 websites

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Nº 603 in 1205 in Wandsworth

CUSTOMERS TALK ABOUT DISHES WITH..chickenfish
Score
OpinionsNoteTripAdvisor974.0

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This was an abysmal experience. We just moved to the area and invited a few friends out to the pub on a Saturday night. They had run out of almost everything for peoples meals so everyone got their 3rd choices and while they had mead on tap, there was none left. This could have been excused if it was lively and full but it was empty with no atmosphere on a Saturday night at 8pm. The servers were rude and bustling about yet, there were very few tables so nothing to warrant this. All in all - we will not be going back and would not recommend it to anyone.

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Kaylin M . 2023-11-11

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Visited this place with an out of town friend on Saturday night. Couldn’t believe how bad the food was. Even told the waitress who took the food away brought the same stuff back microwaved. Not only that we were sat under a leaking ceiling and didn’t know until we found our jacket was dripping water, pointed it out to the waitress who acted surprised than admitted it wouldn’t get sorted in a hurry. Buffalo wings felt like they were pre heated in a microwave, the time they finally arrived (sat under the light for 12 minutes) finally got to us they were close to stone cold. Calamari was limp rubbery and pre heated and yes you guessed it cold. Chips don’t even go there! This food hasn’t seen a fryer in days but def a chef mic special. Avoid!!

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Saz . 2022-10-21

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It's very good and tasty vegan burger and sweet potato mash just amazing. Ambient is very nice 5/5 stars. Also staff is very friendly and welcoming

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Trash G . 2022-08-08

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Awful since pandemic: Terrible food. Bar manager verbally abusive. Staff anxious and irregular. Does not take cash. Staff not allowed to even take a cash tip or they will get in trouble. In a mixed part of South London seems very keen to cater to a small, exclusive clientele. As an exhausted health care worker recovering from a night shift, I felt unwelcome and sad. Used to be quite pleasant with OK food and mixed clients.

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Muire . 2022-06-12

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Not my first visit but first review, to acknowledge that it’s a lovely pub, with great beer and lovely staff. I’m an Equity Punk and enjoyed my birthday beer at this local tonight. Suffice to say, the beer was of course delicious and the staff were really great. If James Watt ever reads these, note that the blonde haired female staff member is a keeper - really helpful and friendly👍

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ToesGo . 2022-03-18

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Me and a few friends went for the bottomless brunch on 22nd January. Staff were super attentive and friendly, and the food was delicious! Not to mention a great value for money; 2 hours for £30 for Brewdog beers and lovely prosecco! Would definitely recommend the bottomless brunch to everyone.

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122williamr . 2022-02-12

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I visited the pub at 2pm on a Saturday with the intention of staying there, however, this was abruptly ended by the rude male member of staff. I went to use the baby changing toilet as I didn’t realise the other toilets were downstairs (and it was extremely quiet). I was in there for about 30 seconds when the rude member of staff started banging the door down and threatening to open it. I apologised once I got out as I didn’t realise the other toilets were downstairs, he then began to patronise me and stated how the toilet sign was in big letters. The baby changing toilet he was trying to get in to was for a woman who wasn’t even a paying customer. Shocking to have encountered this in the middle of the day, will definitely not be returning.

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Laura_stewart73 . 2022-02-12

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Great beer and good food, booking was straightforward and the bar is on a well serviced bus route. Service was quick and staff were great fun. It’s also great that we can bring the dog as the pub and staff were very dog friendly. All in all a great evening

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EpsomSmith . 2022-01-07

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Not helped by no-one available to answer the 'phone beforehand. So that meant a party the size of ours rather overwhelmed the staff. This made for misunderstandings over what was/wasn't available, slow even taking orders, and even slower bringing the food out in some cases. All the food was great when it came, nicely presented and piping hot. My coffee was good too, but not enough. It would have been too cold if I'd added all the milk I was given 1 of my group commented on the fact that this is a Breedog establishment, who were apparently successfully sued for staff bullying - like so many other companies, sadly. The bar lady assured us it's all been sorted. Good.

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Veronica H . 2022-01-01

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It's my favorite spot to drink after a hard days work and even if im not in the area i always suggest to my friends that we go! Adam, Sam and the team are always friendly and you're guaranteed to have a great laugh and banter with who ever is behind the bar I booked for 20 people and was placed up upstairs were the pool table is hiding. Sam did a great job serving us and getting the music playing while we were getting up to all sorts of shenanigans and having a right laugh - we didn't leave until the pub closed! Honestly , the best place to go if you want to have a laugh, delicious food and drink - DON'T MISS OUT!

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146tjj . 2021-11-30

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We visited on a busy day for lunch. From the very moment we arrived Sam was happy and professional to us.... Thank you for making our lunch time..... Food was lovely and we will be back for more cheese burgers 🍔 😋

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Vanessa D . 2021-09-18

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Stopped here in our weekend mission of visiting all the BrewDog bars including the new Draft House editions. usual top quality beer and helpful staff who gave great advice in our mission to visit all the bars with nearest next bar and bus route, well worth a visit

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840marko . 2021-07-19

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After a long day at work, quietly enjoying a few drinks, in our LOCAL of over 20 years, my fiancé was publicly humiliated by SAM, the so-called Assistant Manager, who hasn’t got an clue how to manage! He FALSELY accused my fiancé of sexually harassing one of the barmaids in front of a very busy bar of people! An absolute disgrace and total embarrassment to Adam. As a result WE have been barred because of my fiancé’s naturally angry reaction and Sam just gets away with it! Shocking behaviour. My advice to you Sam, find a new career, quick!

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258petrad . 2021-07-18

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Every time I go here I have the best time ever, the staff, especially Adam are always so courteous and polite and full of fun.

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330georginac . 2020-10-29

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My wife and I have been coming here on and off for a few years now and love the place. Well, never has it been as weird as it has been lately: the Westbridge staff and management have obviously had to deal with the same...

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snappyl . 2020-10-09

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The beer in this pub is absolutely superb - and a reason to come back despite the rather odd service we got when we came in here last Saturday. We had booked in advance and arrived at the bar. The first person to acknowledge us...

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Simon G . 2020-10-06

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Chilled atmosphere friendly staff and excellent choice of beers would highly recommend trying soundwave.

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rhomes9 . 2020-09-27

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Went to the pub for Sunday lunch since I’ve been there before but I was informed that they they don’t serve individuals because of short supply. Fair enough. I bought a drink and sat outside only to see a single bloke on the very next...

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parisvisitor775 . 2020-09-13

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We've visited a couple of times and always find the staff to be genuinely lovely people, really helpful and always happy :) had some sausage and mash today and it was the best we've had! Really good prices in a good location, definitely worth a...

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cakeeatsfood . 2020-07-25

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The Draft House is just south of Battersea Bridge. Had n excellent Sunday lunch there. It was quiet when I arrived early. I would recommend this place for Sunday lunch.

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parisvisitor775 . 2019-12-12

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Been here a few times and had such a great time. The guy Adam who works there is really friendly and goes out of his way to make sure you’re having fun. Good food. Been for the Bottomless Brunch too which was a good deal....

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MarianneMcGrath . 2019-12-11

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Popped in yesterday as a neighbouring venue had been very poor and found Oliver and Manager behind the bar.. sorry didnt get manager name.. both staff were excellent and friendly and professional. I shall choose to eat here next time and give the other place...

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Vanessa D . 2019-12-10

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Very nice pub just south of Battersea Bridge. Quiet when I arrived. Serves good selection of Sunday roasts.

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parisvisitor775 . 2019-11-10

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I had planned on eating at another Pub on battersea Park Road, but they served booze, no eats. A staffer recommended The Draft House, just a block away .. good choice, not expensive. I had two glasses of Pimms Cup and the chicken wings and...

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MarleneK . 2019-08-26

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Wow what can I say. Staff are great really friendly. We've dogs so it fog friendly inside and outside of pub great food and big selection of beers and ales

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lilymoi . 2019-08-01

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Stopped in for lunch - it was not busy - only 3 other people drinking (not eating). Server / barman didn't even utter a "hello" as he tossed the menus on the table. With so many restaurants to choose from in London - we thought...

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samgD4407FI . 2019-07-10

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It's a shame when one person can ruin your experience! Unfortunately after attending this pub on a monday night for a quick dinner we were greeted by a rude barman who asked to ID us as soon as we got in the pub. It was...

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bubbyn2016 . 2019-05-27

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Food and drinks on a Friday evening in this trendy place in Battersea bar is fun , there are some seats outside which the smokers tend to occupy , the food is high end pub grub , the staff are friendly and the bar is...

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christopher s . 2019-05-25

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Since moving to Battersea in 2017, this has become my partner and I's firm favourite local haunt. Cheery decor, quality food, excellent drinks selection, and very agreeable pricing! Also, they have a good pub quiz, good games selection, and a nice little beer garden for...

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garlic_prawn86 . 2019-05-09

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My friend and I finished a stonking Thames walk and found refuge in The Draft House Westbridge. It was not long before David came to our table and we took his recommendation for a Radler (of which he later told us the origin story). He...

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Isaac A . 2019-05-07

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Serveur très sympathique et agréable, hamburgers excellent. je déconseille toutefois le fish and chips qui est trop gras avec peu...

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lounam556 . 2019-04-07

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Just moved to the area for work and saw a sign advertising burgers for £5 and decided to give it a go. Really busy as I assume the locals were all there for the same deal. Just one guy on the bar, Dave and he...

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dannyAnette . 2019-03-27

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My husband and I found this great pub while out exploring Battersea and we are so happy that we came across it. The choice of beer is fantastic and food delicious but what really stood out for us is the friendly, welcoming and professional service....

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Melanie P . 2019-03-25

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If you are planning a party I highly recommend The Draft House at Westbridge, I had my 30th Birthday there in the hop back lounge and the team were great very helpful and super friendly Adam and David were brilliant from start to finish !...

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emalou89 . 2019-03-10

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Lovely chatty staff, LOADS of nice beers, chilled atmosphere and the Wednesday wings deal is a treat (must be with the blue cheese dip).

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MikeAthRca . 2019-03-08

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Really nice bar staff, always up for a laugh. Beer, The poke burger and a game of pool couldn’t ask for more. Great sitting out the back in the summer.

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Johnatherton . 2019-03-08

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The selection of craft beer is incredible. Always see breweries I like. They have started doing roasts recently and they are also very impressive! The staff are always smiling and bubbly which gives a huge impact on me and friends wanting to come back, it's...

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Sheafoodie . 2018-12-05

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This is one of our local pubs and we always enjoy having a drink here. It's nice and relaxed, with good music and great staff. They now also serve roast dinners on a Sunday, which were extremely good- the beef was cooked perfectly and the...

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Helen142 . 2018-11-25

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Un cadre sympa une bonne ambiance on y mange très bien bien !!!! Le lundi c'est moins chère !!! Bon...

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laetitiab565 . 2018-10-22

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Very slow service. Food took ages to come which was a bad susprise as the place was almost empty at lunch time. Then on the way out i saw 5/6 guys in their kitchen having a chat between themselves. Must have been a team meeting....

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inlondon_2019 . 2018-10-18

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During a recent visit to London I visited several places and have reviewed some of them for TripAdvisor and am happy to say that they were all excellent. But then I went to the Draft House, near to the friend’s house in Battersea where I...

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beecluff . 2018-08-13

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Came here for a well deserved pint and meal after driving down from Leeds. They have a great selection of beer/ale/lager. Had a burger and fries along with three pints and was very satisfied. Service was quick as well, granted this was a Tuesday evening...

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James D . 2018-08-08

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Went here for some beers with friends during the day. They have a really good craft beer selection so everyone can find a berr to their liking. There is also plenty of room so it did not get too crowded. The only small downside was...

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drizztl . 2018-07-18

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We stopped by for an evening snack and a bottle of wine after visiting the London School of art and have to say that the prices were very fair. The experience was good with the staff serving with a smile and yes we will visit...

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Ian R . 2018-06-28

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We popped into the Draft House in Battersea for a quick drink before going to see friends in the Montevetro Building. The menu food selection looked good and varied and the wine was wine. But the staff were very helpful and friendly.

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Peter T . 2018-06-20

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Stopped by with a friend for a drink. Was surprised upon entry how empty it was....I ordered an Long Island ice tea, apple juice and and orange juice. Sadly no orange juice all sold out. So my friend was offered an apple juice. Service was...

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Nebraska520 . 2018-04-04

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Thank you so friendly and really welcoming service from Ollie .... it’s so nice to be back in a Battersea pub and so nice to get smiles and help all the way xxxx

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jjames08 . 2018-04-01

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A cool pub with great staff. It’s being let down at the moment with no Draft Beer. Problems with pipes and gas apparently which has been going on for weeks. Head Office need to this sort out.

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TimJGraham . 2018-03-31

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Quality hotel. Alcohol free Brilliant and bijoux Staff very attentive and well turned out. Good command of English language.

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jonwhite4186 . 2018-03-04

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Bit disappointed,food was average, service friendly but slow,tables bit sticky , atmosphere nothing special, they don't have some of the draft beers , personally don't think I will come back

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yordanm194 . 2018-01-20

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Brought about 20 students here based on recommendations of Royal College of Art students for a pint and some burgers, and it was half price burger nite! Can't say enough about our wait staff and how they accommodated our group. Great food, good selection of...

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LabmeisterII . 2017-12-23

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Great pub , friendly good vibe Amazing pub grub for with drinks Nice garden Reasonable prices for the area

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Danielle B . 2017-09-26

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Three visits in ten days, each time great food, no amount of arm twisting could persuade chef Joao to part with the chicken wing sauce recipe, (and delish burgers), Joao's passion for cooking comes through in the taste. As no visit to London is complete...

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Jayne G . 2017-07-07

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Half price burger on Monday. Pretty decent stuff. also had the scotch egg which was great. only thing that puts me off this place is that it's full of groups of students

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AuxGenon . 2017-06-26

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Nice pub - part of the Draft House chain. Popular with locals and the folks from the Royal College of Arts post grad school over the road. Good selection of beers but not too much choice on traditional bitter on the hand pump (3 bitters...

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CarpeDiem-007-Will . 2017-05-26

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Se ti piace un locale con luce soffusa, ma non al buoi, con musica con un volume un pochettino alto,...

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Alessio F . 2017-05-13

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We had a really warm, genuine welcome from the staff as we wandered in. They are obviously passionate about their beer and were keen to make sure we ordered beers that we were going to enjoy. The beer didn't disappoint and neither did the burger,...

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Rob29england . 2017-04-09

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We come here every week for the pub quiz on Tuesday which is always great fun. They have really good beers on tap with different daily casks most weeks. One of our favourite places to come for a chilled evening with decent food.

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Jen G . 2017-04-01

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Love this place, good food, good prices etc. Bar staff need to stop putting ice in with their hands, credit cards back to the right person etc. I guess just general stuff that I think a more aware staff would do naturally. All in all...

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Jay R . 2016-12-27

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Sulle birre non mi posso esprimere ma sul fish&chips ottimo. pub carino. Molto buoni anche gli hamburger

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Veghina . 2016-12-19

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Well established pub easily accessible by bus...19, 345, 49, 319 southbound all stop literally opposite and northbound just across the junction. 170 stops nearby Daily Draft good value at £2.55 a pint East London gin and Reyka vodka for aficionados. Nice place for after work...

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mikegK5065EG . 2016-11-24

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Sitio bastante amplio y con una gran variedad de cervezas. Ambiente bastante animado y personal agradable; tienen una carta amplia...

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antipatica1 . 2016-11-19

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Went in after a trip to Battersea park, literally never heard of the places before so was hesitant at first. We sat for a meal (and a few too many pints) after being seated by a very friendly Australian gent whose name I forgot to...

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greggyhharrison . 2016-10-20

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We came here as a result of other reviews. It is pretty standard, standard furniture, a bit grubby. Menu looked interesting but food was fairly average as well. Proper kitchen but no espresso machine. Fine, but nothing special.

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Alcabe . 2016-10-16

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Really fit bar maid- daisy rules. 10/10. Had a wonderful time, made me feel very welcome, delicious chips and delicious waitress!!

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phoebew4 . 2016-08-11

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Nothing better than a beer and burger and Draft House have absolutely fantastic craft beers on offer and the chilli burger is phenomenal, I went with my wife and dog and being an unusually hot day the staff offered us water for him as soon...

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Anthony W . 2016-08-11

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I went to this pub with two friends and we are waiting for a larger group for a while. The three of us found a large table which we shared with some people who were already there so that we would have a few spare...

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emmagrylls . 2016-07-01

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Real pub atmosphere with extensive range of draft and bottled beer. I stuck to the cask of the day which at £2.90 was cheap for London. Food was good pub stuff - Burgers (inc Veggie), Jerk Chicken all very tasty, good portions and reasonable price....

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TravellingFoxes . 2016-06-29

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You guys need to fix up on who you get on the Friday night shifts. Accept Doodle has closed and you have loads more local business coming for after work Friday night drinks. Service is poor. Two weeks in a row it has taken half...

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MargotVM91 . 2016-02-26

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Popped into this pub tempted by the large range of real ales and some food. It is a lively buzzy pub - clean and spacious. The manager is extremely knowledgeable about his beers and is happy to recommend. A nice idea is the 1/3rds -...

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Jude B . 2016-01-02

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Opted for the Draft house as it was the nearest. Quite busy and noisy in the bar. Went into the restaurant section. The Ale was good the food left alot to be desired. The big hot dog and the smoke burger were acceptable. My husband...

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148jacquiv . 2015-12-14

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I went to the Draft House for a private party to be gifted with the most delicious pub food in the form of mini doses. Burgers, croquets, cakes, fruit, a huge variety of dishes, excelled by the really delicious fish and chips, which I couldn't...

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LeoCOUTURE . 2015-12-12

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We visited for a couple of hours on a sat afternoon. Fairly quiet so easily got seats. The venue had a bar area, restaurant and function room. The beer selection was good and the beer very well kept. We had chilli cheese fries for lunch,...

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Ros H . 2015-12-06

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We spent 2 full days (literally from 9am to 6 pm) at The Draft House Westbridge as we are filming a promotional video for On UnCommon Ground. The pub was the perfect setting for the shoot as it has lots of light, great energy, quirky...

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Luciana C . 2015-09-26

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I went in this pub after my job. It's very friendly place. there is a satisfactory choice Of Beer and the chips are amazing. I would like to thank Gianni for his attention, availability and kindness.

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idadevico . 2015-06-06

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i came here to start off my birthday weekend and was overwhelmed when looking at the menu. there's so much choice! i eventually went for the 9" hot dog with a glass of rose. first of all, our waitress BARELY spoke english and couldn't even...

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Emma S . 2015-05-06

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Didnt really live up to expectations. Atmosphere lacking and service could be more cheery. Nice glass of rose though.

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DebraM421 . 2015-03-31

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My husband and I stopped in here doe the beer, and I was pleasantly surprised by the quality of the food. They were unfortunately out of several of their IPA's, but were helpful in suggesting alternatives.

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JudyW640 . 2015-03-09

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This place like all of them has a great selection of beer - annoyingly their menu is not too up to date so probably worth going to the bar to look at what they have than read that. Some pints more pricey than other so...

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AzzaJP . 2015-02-16

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We were doing a ten mile walk from London Bridge on the Thames Path and took a short detour for our lunch to The Draft House. Really friendly staff, good beer and tasty food made it well worth the minor detour. The burgers were fresh...

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simonrubin . 2015-01-28

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I organized my 30th birthday party there and it was simply awesome. Awesome for many reasons including the staff, the food, the atmosphere, their flexibility for making my party a great party ! I hired the Hop Back Lounge which gave a lot of space...

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kaltera04 . 2015-01-27

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I could not have picked a better venue for my partner's surprise 30th. I hired the 'Barrel Bar' party room which has just been stylishly redecorated and was very atmospheric with dimmable pendant lights. Great facilities, we made use of the projector and built in...

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11Devlin1 . 2014-12-19

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This is one of a mini-chain of laid-back boozers whose most distinctive feature is the breadth of its beer list, the other branches being in Northcote Road, Battersea, Tower Bridge Road and the City, another branch in Dulwich having closed. This is the scruffiest of...

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futtock21 . 2014-10-23

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A micro chain of 3 pubs , all in London. This one is the closest to me, right on the south end of battersea bridge. Across the street from an art college, the clientele tends to be younger and vaguely hipsterish, but with a surprising...

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Chris M . 2014-10-23

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We visited this pub for the second time, but the first time for lunch. We just had one course, the beer-battered fish and chips.This was perfect, a large slab of hake in perfectly crisp batter and rough-cut chips of good potatoes, again, perfectly crisped with...

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Denis M . 2014-08-30

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Affectionately know as "fist burger pub" in my house, they are a little flatter these days but none the less juicy and satisfying - this is a top burger. Still yet to find another pub outside of Salzburg with Stiegl on draft and ain't it...

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Gobeerbuy . 2014-08-27

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We were walking the Thames Path, and came across this gastropub for lunch. Despite my initial reservations (it looks a bit student-y, and its right on an intersection), we were pleasantly surprised with the quality of the food. The fish and chips were some of...

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bronsters . 2014-05-28

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This could well be the best burger I've ever had. 100% go for the up-grade on the burger, I think it is a quid extra but so worth it. The missus and daughter had fish & chip which was huge and tasty. Family friendly, helpful...

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Awalker81 . 2014-04-08

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Had a THE SIX BURGER and a few different beers from all over the UK tonight and was really pretty happy with it all. A swinging, niche jazz meets Bowie vibe on the sounds says all it needs to about this place. It's staffed by...

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BlackCumin . 2014-02-17

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I am writing this review after having spent 3 days writhing in agony and clutching the edge of my toilet bowl with severe food poisoning. Symptoms began early Friday morning, a few hours after eating the Korean Chicken dish at the Draft House - a...

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Michael T . 2013-11-25

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Right proper ales with brilliant bar snacks spicy mixed nuts and superb long sticks of pork scratching i would definitely return

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kelsbelles . 2013-10-28

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Good price Variety of beers Terrace was good Interior was average.

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lupusdr . 2013-06-20

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We visited one evening for drinks and food. Both had burgers which were very good. Good selection of drinks and a nice atmosphere about the place. the staff were good, but not fantastic. Would go again..

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mattsmojo . 2013-01-30

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Cold beer here! And they have Oxley Gin. Burgers were terrific and the fish and chips was tasty. Friendly wait staff and bartenders.

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hookdrivr . 2012-11-10

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In Short - The Staff are fab! This place is incredibly child friendly but not overrun with kids screaming. They are well behaved and entertained by attentive parents and staff! Sunday Roast - they dont run out! They cant be beaten. Everything is delicious and...

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Lisa U . 2012-10-19

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Im not going to spen too much time reviewing this place as it simly wouldnt be worth my while. So in summary: The service was average. Had to wait for anyone to turn up at our table and constantly try to get their attention. The...

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chubsta . 2011-11-07

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American
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I lived across the street at 6 University Mansions from June through September of 1974 and after 50 years I’m finally returning this time with my wife and daughter! I simply can’t travel to London without returning to the Iconic Star and Garter…for lunch, drinks and sharing so many fond memories spent with new friends and my UK family…late night walks along the river and through Bishops Park…I cannot return to London without returning to the beloved Star and Garter…to reminisce…well of course…but also to discover and appreciate the changes that I know 50 years has surely brought…I have wonderful memories and great expectations…can hardly wait to walk through the doors and like MacArthur in the Philippines announce to the World …well actually more modestly to my family “I Have Returned”…🇺🇸•🏴󠁧󠁢󠁳󠁣󠁴󠁿•🇬🇧 ❤️🤍💙!!!

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4.0

356 Opinions

location-iconUG19, Circus Rd W, Nine Elms, London SW8 5BN, United Kingdom
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Food- I will upload photos to understand the ‘expectation vs reality’ for their parcels without any words. Secondly, majority of food I would have wanted- sold out in a daylight. Clean food is clean food but if you are only offered burgers - it just gets a bit out of hand. Service- the front of house was empty when we entered. The whole place was actually empty so it looked like it was closed. No welcome whatsoever. We really doubted it from second one. The serving girl turned out to be there, hanging out in the kitchen since there were no orders to gand out. Secondly, chef was wearing wireless earphones while in action. Imagine they fell into your food… gross. Atmosphere- as mentioned. No welcoming whatsoever, awkward. Chairs by the entrance around round tables are light and in a non-washable material, full of food stains, spillages and god knows what else. It really is putting off, and suggests to rather leave faster than seat in to eat.

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4.0

139 Opinions

location-iconNine Elms Lane Riverlight Quay, London SW8 5BP England
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We've been here before, maybe a year ago and the experience was good, however on this occasion it was poor. We selected what we wanted from the website menu however when we arrived it was apparent that the website menu was out of date; some of our selections were not on the table menu. Two of our party selected Sausages and mash but there were no sausages so had to select something else. Three of us ordered fish & chips but bizarrely there was no vinegar available. It's the first establishment I've ever been to where you couldn't get vinegar with fish and chips. One of our party ordered a burger which was supposed to have two patties but was more like one and a half. He went to complain about it but nobody came back to us. When paying at the bar I mentioned the burger issue and the guy I was talking to went off to check with the server and he knocked this meal off the bill. I also pointed out that they had missed £60 worth of wine off the bill. He added it on to the bill but I didn't get any thanks for this. Wish I hadn't bothered now. I feel that the main issue however was the demeanour of the staff. Instead of "I'm awfully sorry we've ran out of vinegar" and maybe an explanation of why, it was "we haven't got any vinegar". It wasn't " I'm really sorry, we've had a run on the sausages and there aren't any left" or something like that, it was "we haven't got any sausages", It wasn't "we're really sorry the burger meal wasn't up to our usual standard" or something like that, it was "I've knocked it off the bill". It wasn't "oh, that's really good of you to let us know we'd missed the wine off the bill" or something like that. It was, well nothing really, it just got added to the bill. It was if having customers there was an inconvenience to the staff. There was minimal eye contact, no smiles and avoiding contact with customers as much as possible appeared evident. Wish we had gone somewhere else. We certainly won't be going again. I'm writing this in response to an email from the Nine Elms Tavern saying that my option matters. It will be interesting to see what, if any, response I get to this.