Watermark Restaurant in Waverley

Very disappointing afternoon tea. The sandwiches were very poor, it would be better to describe them as just bread with little or no fillings! and cake selection"shop bought" style. I have been here previously and had a wonderful selection so extra disappointed as I brought 2 friends with me on my recommendation so embarrassing for me. Even more worrying is the fact that I contacted the hotel with accompanying photos and over 36 hours later have not even received a reply. The lack of customer service is disappointing and reading other reviews it seems like they just don't care. I have attached photos and include the ones from 2 years ago to show how good it used to be, so disappointing.

Not good. Service was poor, waited nearly an hour for food and they didn’t have many of the things on the menu on a Saturday evening. It seemed that several other customers sitting near us were frustrated too. The food when it came wasn’t bad but it wasn’t great either. Shame as restaurant is in a lovely location and looks nice. I wouldn’t go back until the reviews are consistently good. Unfortunately I would not recommend the place anymore.

The food is very good, and would highly recommend the Crusted Rack of Lamb Duo .. Our stay and dining experience was made extra special by the service that Rishi gave, he was extremely attentive and showed top class customer service skills. We have visited many times over the years and look forward to dining here again.

After deciding a little late to book Christmas away, we had little choice of venues and booked a garden room at Frensham Ponds Hotel. I then read the reviews and wondered just what we had let ourselves in for. On arrival we were greeted by friendly staff and directed to our garden room which was self contained and overlooked the lawn and accessed from outside. The room was comfortable and in excellent decorative order with some nice touches, a good shower in a modern shower room and a very comfortable supportive, but not hard, bed. The main part of the hotel was again in excellent order with an Indian theme that was not overstated. We slept very well and the garden room was quiet and private. As this was the Christmas package, all meals were included. Christmas Eve was a Pre ordered meal and was well presented, hot and tasty with a singer laid on for entertainment. The following morning we were presented with the usual choice of continental or English breakfast. We chose the latter which I have to say was easily the best buffet full English I've ever had. Everything was hot and tasty and despite being kept warm was just like it was cooked to order 10/10 There were other choices of fruit and cereal as well as the usual juices, toast, tea and coffee. Danish pastries were provided and were also excellent. Christmas lunch was as expected with well cooked Turkey and veggies. Boxing Day roast was even better with lovely roasties and home made horseradish sauce that had just the right amount of heat. Christmas Day and Boxing Day evening had a buffet with a choice of dishes all of which were up to the same high standard. An excellent singer provided the entertainment for Boxing Day evening. Throughout, the ample staff were professional, friendly and attentive without being overbearing. The bar area was pleasant with a log fire and an atmosphere of relaxed un-fussed comfort was present throughout. Everywhere was immaculately cleaned, colourful and in good order with various different seating areas for guests. Reception staff were friendly and helpful with local knowledge and suggestions of places to visit. Overall I cannot think of much that could have been improved apart from perhaps making the dining room a little more cosy (difficult with a multi-function room under the circumstances) and a small patch of paving that had become loose on the way to the garden rooms. Whatever made people give a poor review seems, from our view, to have been addressed completely.

Absolutely terrible experience. I booked a table for 8 people a month or so in advance to celebrate after our wedding and when we showed up we were taken to a table of 4 and nothing had been set up for our booking. We then asked to move outside and they left us sat waiting for 15 minutes to move tables together without so much as offering us a menu or a drink. Eventually we went inside to complain and were informed they were busy dealing with suppliers so we’d need to wait. Absolutely zero apology or acknowledgement of the poor service and they knew at this point is was a wedding lunch. Such a shame as it’s a beautiful setting but recommend the Bel and Dragon Churt down the road instead.

Food awful Service poor We stayed at the hotel which was fine but the restaurant was terrible. I cannot think of one good thing to say about it

Just returned from meal with friends at The Watermark. Not quite sure what to write as I’m still in shock. Had we driven rather than paid for a taxi we’d have turned around upon arrival. The reality of decor is entirely different to that shown on the website- what is portrayed as an elegant modern restaurant with tablecloths etc is not the reality- I can only describe the restaurant as commercial hospitality with cheap tables & zero atmosphere. Cocktails were awful & sent back. Barman needs training. If you’re going to offer them, know how to mix them. Food - concerning that waiters haven’t tried all the menu so advice not available. Serious concerns following cocktail experience & had we had car we’d have left. Expectations over food were very low so when it did arrive we were pleasantly surprised. However, it was a arrange at best & incredibly over priced! Over-salted risotto & steaks. Presentation nothing like the photos on website which is misleading to say the least. I cannot express how disappointed I feel - the menu & photos on website are nothing like the reality. It needs a complete overhaul. Perhaps visit the Giggling Squid, Botanist, Bel & Dragon, Mercure Farnham Bush Hotel to see how it should be done…

Don't know where to start. Garden room (staff called it a suite but it is not like any suite I know). Good to have a patio with seats under cover. Good size room with comfortable bed and good shower but ... drain for basin and shower not draining quickly, broken gutter outside the room with water pouring onto concrete waking us up several times at night. Service in the restaurant was glacially slow and the food pretty average. Staff seemed disinterested and cool towards customers. Poorly trained staff - ordered rose wine and Malbec, delivered white wine and Merlot in thick glass wine glass with a chip and wine spilt onto the base. Bar staff much warmer and more efficient with tasty bar food well presented. Spa not included in the, not cheap, room price. Breakfast standard buffet fare and no fresh fruit.

Definitely recommended for a very relaxing and peaceful getaway. The views are stunning and there are forest walks that are scenic and lush. The hotel rooms are big, the beds are comfortable, and the showers are modern and great. Would definitely recommend the food which was really tasty and good size portions. We were not disappointed at all and often the food exceeded expectations. Staff were friendly and in particular Darren, the restaurant manager, was very helpful and attentive to everyone.

Had lunch as part of 1/2 day Spa experience which is included. The Spa is excellent but the restaurant is literally embarrassingly awful! A rip off considering the package costs £130. The room, tables and the windows were borderline filthy, tired tables and chairs, no curtains, no decor, no ambiance and listening to the sound of a blaring radio with adverts. Was served a small warm glass of pinot Grigio in a filthy glass and had to pay £4.50 for it. To top it all, there was an annoying blue bottle fly flying around the room. Yuk! Not sure what's happened there but the website photos of the restaurant are no reflection of the sad reality. Yes the food was adequate but far from special. It is just not enough to be complacent due to the prime location of the place overlooking the Great Pond, it was just a mere consolation that day and I could not wait to get out and enjoy my walk afterwards.

There's a set 2 or 3 course Sunday lunch menu. Had the roast beef which was pink and very tasty though the vegetables could have been better. The banoffe pie was quite nice, pastry case a bit hard. Good service. Ideal for a walk around the pond afterwards. Lots of parking at the hotel. The hotel was tastefully decorated.

Restaurant has taken good note of the Covid restrictions, so ideal location to share Sunday lunch with my elderly father. Happy memory of our wedding reception right here 50 years ago. Not many people, and room spartan due to restrictions - but view over the Pond always special. Service good (waiter should wear his mask over his nose). Limited menu. Recommend chicken breast (well flavoured) & Three-cheese filo wrap; great extra vegetables. Rating reflects obvious care taken in Virus situation, better than most we have seen.

What a lovely day to sit on the terrace outside this lovely hotel and admire the pond view. The service was attentive & friendly. Our Fish & chips & Cajun Chicken burger with chips were delicious. Washed down with a cold alcoholic beverage. The CV19 rules were well applied & I felt very safe. This was the first time my husband had eaten out post lockdown. It was a positive experience & a real treat.

Family lunch on the hottest day of the year. The service was faultless and the food great. The Club Sandwich is one of the best we've had ever! The hotel grounds are well maintained and perfect for kids to play around. A few more beers and ales to choose from would be even better, as only 2 lagers were available.

Service impeccable, très sympathique. Le sunday roast était très bien. Table pour deux en face d’une fenêtre. Très bon pudding!

Des bons plats bien cuisinés et servie quand ilen reste (déçu qu'il ne restait plus du dessert qu'on avait choisi ).

the four of us had dinner here at a table looking out to the large lake.superb setting. we all had ribeye steaks funny enough so cant say what else was nice. the steak was really nice. dessert was mixed with a sticky toffee pudding, panecotta with fruit and 2 of us had banoffee pie with black yes black coconut ice cream....mmmm really nice place with food to match

A business lunch in a hotel restaurant (not much atmosphere) but where staff were attentive but not intrusive. The service was efficient and friendly. The bread rolls were warmed, a nice touch and came with butter or olive oil/balsamic. Chicken liver parfait was light & really delicious as was the chorizo & mushrooms served in a pastry case and the brie with onion mamaralde also in pastry. Slight disappointment was the trout and salad. Too much salad, little fish. Mains of lamb shank, best for ages, ribeye - nicely chargrilled with great chips, belly pork which was tender and so rich it could have done with something other than sweetcorn to cut the richness. Followed by piping hot coffeess, we all agreed an historic business lunch. We will use this beautiful setting in future. Overlooking the 'pond' with beautiful gardens and a sandy beach nearby, recommended.

Booked for a birthday Sunday lunch.

We ate here 2 nights in a row and the starters were excellent every time. On the first night my steak was a bit chewy, but well seasoned; the sirloin my husband had was perfect. The second night the belly pork was a little stringy, but the chicken was excellent. They have a lovely selection of local cheeses.The ordinary wines they have are very well chosen and varied.

I wanted to take my wife for a birthday lunch and remembered this hotel from our daughter's wedding reception 24 years ago! Much changed but so glas we went:Booking was easy (on line).The presentation of the table was immaculate.Service was superb, polite, courteous and efficient.The food was really excellent. although no one knew it was a birthday lunch, it was lovely occasion - we were made to feel special by the care and attention we received.I could not believe we could have such lovely meal for such a good price .

We had three dinners and three breakfasts in a row as part of a tour group. The food was very good, possibly above the overall level of the hotel, but the service was abysmal--slow, inattentive, confused at times and generally uncaring. Poor attitudes among the staff. Management needs to take action on this and professionalize its wait staff.

looking forward to dinner, dont dress up very often, walked into restaurant at 8pm, only one other couple in there.menu in bedroom slightly different than restaurant menu, it said confit of chicken and also had pan fried sea bass which turned out to be pan fried cod, quite a difference. I do not like meat alot and ended up having a starter as my main course with a salad that was £3. okay food, not fasntastic and serviice was really slow, only 6 of us in restaurant. would not eat there again.

I had several meals in the restaurant over the period of my stay. Half way into the stay the menue changed to A La Carte. In my view this was a big improvement. The food was well prepared and served. The menue gave a good variety of options and the prices were reasonable.The staff do all they can to make sure you have a good meal but do think it would be better if a side dish of veg was included with the meal rather than dishes being extra. These side dishes can turn it quickly into an expensive meal.One of the faults of the restuarant is if it is used for a large group the noise level tends to be very high due to the design of the restuarant. When it is all being used is a big area with nothing to contain the noise.It is worth having breakfast in the restuarant with its beautiful view over the pond and again attentive service. A good choice of hot and cold food to start the day off on a good note. It is a pity that after having a meal at night and going to the bar area it was not always very warm. Great when the log fire is alight but cold if it is not..While the hotel does do bar meals it is a little limited and the menue certainly needs updating. This is important if staying in the hotel overnight for several nights.as after 10pm you can only get two hot dishes or sandwiches. The restaurant closes for orders at 9pm and if one has been out all day does make a meal a rush, but it is cerainly worth trying to get back in time to eat in the restaurant.Graham

I enjoyed dinner in the Watermark Restaurant, the food was well presented and it is always nice to look out over the 'Pond'.

Tres de nosotros tuvimos el almuerzo aquí ayer. A su llegada no había un miembro del personal a ser visto después de colgar por un mientras alguien finalmente llegamos. Nos sentamos en nuestra mesa y pedimos tres vasos de agua, lo que recibimos, pero no se dejó la jarra en la mesa, así que no pudimos reponer ellos. Aunque el restaurante no estaba lleno, tuvimos que esperar una cantidad de tiempo inaceptable para nuestra comida para llegar, que era delicioso pero minimalista. Aunque los dos miembros del personal que nos encontramos era amable y agradable, la falta de atención que nos dieron era extraño, teniendo en cuenta que era muy tranquila, siendo utilizada sólo dos mesas. Nos constantemente para atraer su atención para pedir más agua (de nuevo la jarra se llevaron a pedir) y postres.

Este hotel ha experimentado una renovación y realmente es un lugar muy agradable para cenar. Muchas de las mesas tienen una vista excepcional del estanque y la comida es excelente. Podrá escoger entre un menú de precio fijo - dos o tres cursos y, en mi opinión, es muy razonable. Aunque es recientemente renovado, también es tradicional en el servicio en la mesa con manteles blancos y un camarero que abrirá el pañuelo para su vino y verter. Me encanta.

Una muy buena selección en el menú y la comida era muy buena. Como nos quedamos un par de noches, tuvimos también el desayuno, que era también muy buena. Quizás no tan bueno una mañana cuando tenían para satisfacer una gran fiesta de boda, pero sigue siendo buena.

A lovely meal in peaceful surroundings made for a very special Valentines evening. Staff are very friendly and helpful and the hotel is spotlessly clean.

En primer lugar, permítanme decir que este hubiera sido 4 e incluso 5 estrellas con un poco de sentido común.

Éramos un grupo de 25 amigos, lo que significaba que el bar estaba un poco, pero la zona de comedor era amplio y luminoso, con unas vistas encantadoras de Frensham Gran estanque. El servicio era amable y eficiente, con las 3 mesas se sirve cada campo en rápida sucesión. La comida estaba bien presentada y sabroso y muy buena relación calidad-precio. Hablando a los miembros del grupo después, considero que es muy probable que venga aquí.

Vinimos para mi almuerzo de cumpleaños el lunes pasado basado en las críticas en Tripadvisor y no nos decepcionó. Vidrio huecos lo suficientemente grande para una mesa para dos y el estanque vista Fensham hoteles hermosos jardines paisajísticos jardines. Almuerzo, un menú a un precio muy razonable establecer, era de muy buen nivel. El servicio era muy bueno también. Interiores eran muy inteligentes como el hotel ha tenido una reciente renovación. Tan contentos que comimos aquí, y volveremos a apreciar las vistas cuando el clima se calienta.

La comida era excelente y estaba muy bien entregadas por los camareros. Estar sentados en cuatro mesas redondas hizo un evento muy bien social. La perspectiva sobre el Gran estanque de Frensham fue una característica del evento.

Cuatro de nosotros cenamos en el Watermark en una noche de martes. El restaurante estaba muy concurrido, con un buen ambiente. Nos dieron una cálida bienvenida y un servicio excelente durante toda la noche. La comida superó nuestras expectativas y estaba muy bien presentado. Sin duda volveremos pronto.

We arrived in darkness and were impressed by the way the gardens and hotel were lite, the interior is modern without being stark and our room was likewise. Very impressed with the bathroom with a great dual shower. The hotel is popular with weddings and on our short stay there was a 60th birthday party with over 100 guests dressed in Roman attire which entertained us no end. Even though the staff were extremely busy looking after this party they still took time to look after our small group. Very impressed with everything and in the morning were treated to a wonderful view with mist drifting across the lake

We sat at one of the tables across a small road from the pond. Very pleasant, very clean. You have to go into the bar area to order drinks and food. Then a waitress brings the food out to you. Drinks you have to carry out yourselves.The food wad reasonably priced. Good experience and would go again

Sunday lunch at the hotel is an experience. It's your traditional roast with a modern twist. Each dish served with care and efficiency.The service was excellent and nothing was too much trouble. The chefs produced a delightful meal which was delicious to eat.On the whole the atmosphere created and the service provided was excellent and well presented.The restaurant is certainly highly recommended.

Enjoyed steak which was better than expected, with lovely side dishes.Had toffee pudding, which was as expected hot and soft.Food, has first class service with beautiful setting.

Superb location & Excellent service coupled with delicious + tasty food and extensive menu to choose from. Great desserts too !! It has been wonderful experience at Watermark Restaurant and I highly recommend it to everyone and looking forward to visiting again very soon.

The Hotel has been refurbished to the highest standards and the Restaurant has stunning views of the great Frensham Pond.The service and food was five star, staff were outstanding, smiling all the time and nothing was an issue for them. I love to keep going back again and again.I thank all the staff and Management for a memorable experience.

We held our 40th wedding anniversary dinner in the restaurant . The atmosphere was very relaxed but attentive when needed. The food was good and well presented. The obvious bonus is the restaurant which overlooks the pond. On a sunny day,drinks beforehand on the terrace , what could be better. It is the third time I have been there and have not been disappointed.

It has been refurbished and it modern and light. The window tables overlook the lake with its ducks and swans and is a perfect setting for breakfast on a winters day. I cannot wait to return to it in the summer for dinner. The food is of verry good quality and is well cooked and presented. Meals are always hot including the plate!! The staff are very attentitive but not obtrusive. It is good as they offer both two and three course meals as the main course is very filling. It was good to see that a wide selection of reasonable priced wines were on offer and very important for me being a sole traveller a good selection of quality wines by the glass. Unlike some restuarants, on a cold winters night it was nice and cosy, and really enjoyed me meal.The restuarant has that WOW factors as soon as you are greeted and shown to your table which is well set and looks attractive. It really looks as if care has been taken.I only have one small complaint. I stayed for a long time and it is the same menue every night. It is a pity no CHEF SPECIAL is on offer, but if staying for just two nights the menue provides a good choice. It was pleased to find that staff knew, or found out for me, if a dish contained nuts.

I have been here a few times and I must say the new menu is exceedingly good. Added to the hotel's newly awarded 4* rating, the only one in Farnham, this really does suit the discerning visitor. A wonderful location by the lake and with the arrival of spring this is an excellent location to visit.The refurbished executive rooms are a bonus.

With it being my first Mother's Day, I wanted to celebrate it somewhere special and it didn't disappoint. The room we were served the lunch in was bright and spacious and had a lovely warm atmosphere. The food was really well presented and very tasty and the service was efficient with friendly staff, in particular Corina who served us. The setting is beautiful and we were lucky enough with the weather to take a walk around the pond and see the sailing boats. I would definitely return here and would like to try their Afternoon Tea next time!

Came to the restaurant for a Mother's Day treat, in a beautiful setting with excellent service to match. The attention to detail from the staff and the quality of food made for a great experience. Would highly recommend!

We our Wedding here in October and they pull out all the stops to make our day prefect .The food was great and guest said how great it was and Mala was was always on hand to help with anything to do with the wedding.Also my hubby took me there for Valentines and what a another great night and food it was and great disco too and on Mothers day we had afternoon tea which was yummy and loads of it and there staff where great they got you what ever we ask for and also the view is great :)

A lovely Mothers Day lunch held in beautiful surroundings, the dining room looked beautiful. The menu offered something for everyone and it was great to see families with young children being made welcome and catered for. Food was delicious and the courses served with just the right amount of time in between. Another event so wonderfully hosted by Mala and all the staff. Well done we will be back!

We dined from the Mother's Day special menu and the choices were just right, something for everyone. My mother really enjoyed her meal, the food was excellent. Staff are attentive and make you feel welcome and relaxed. All round a lovely experience.

I recently took 3 colleagues for lunch at the Watermark restaurant and a most enjoyable time was had by all. The food, presentation and staff attention to detail and service were excellent and all was presented timely in delightful surroundings. A comfortable restaurant overlooking the attractive Frensham Ponds in a peaceful environment. All my clients had an excellent time and thoroughly enjoyed their lunch over business. I would not hesitate to take further clients to lunch at the Watermark restaurant in the coming months ahead. A most enjoyable experience. Well done to all the staff and management. Andrew Lodge

We stayed at this hotel for 3 nights the 1st meal was valentines night. Wow what a treat the food was amazing with great choices . The staff where fist class , so friendly and professional.

Stayed at the Frensham Pond Hotel for the evening and enjoyed an excellent dinner in the Watermark Restaurant. Although the restaurant is connected to the hotel it does not feel like a hotel 'dining room'.The menu was interesting and the food was well presented and the quality was excellent. The staff were friendly, efficient but not overpowering. The views across the 'Great Pond' add to the relaxing atmosphere of the restaurant.I cannot wait until our next visit.Thank you

The Frensham Pond Hotel restaurant was always good but in its new format with its new menu we were really impressed and will certainly be going back.

We booked for our annual dinner night for the Farnham Big Band for around 20 people. From the moment we initiated the booking with Mala, everything went really smoothly and efficiently, so thank Mala for all your help in the run up to the event. Excellent hospitality from the moment we arrived and service during the meal. Presentation of the excellent dishes was first class together with the service we received. Staff very friendly and helpful throughout the evening. All much appreciated by everyone who attended the meal. Thank you to Mala, Kevin and all the staff at Frensham Pond Hotel. We look forward to our next visit!

I had a lovely meal at the restaurant. It looks good with the completed renovations and little touches.Dinner served well and staff were courteous and helpful. Presentation and taste is definitely deserving of its four stars. It was a lovely night, with delicious food and great service. What more could one want?

A sensible menu with good choices, some with a little twist to keep you interested. We ate in the restaurant on both nights of our stay, with old friends and family. From fresh soup to beautiful fish, and lovely desserts, everyone enjoyed their choices. The service was friendly and professional, we were made to feel at home. Although the dining room was quiet and a little sparce in decoration, the tables are beautifully set and the atmosphere was welcoming. The hotel has been completely renovated in the last year, and there is a more work left to do, but don't be put off - the kitchen and bar function very well indeed! Not inexpensive but good value for money. Oh yes, lovely views of the pretty lake!

Beautiful setting by Frensham Pond, and table with superb view. That's the good bit. When I arrived the entrance was deserted apart from a couple of staff behind the desk. There were workmen everywhere and I had to question of the hotel was open. There were cupboards full of tools, paints and drills on the floor. The bar counter was covered in a dust sheet while they painted the walls. There was banging and hammering. The ladies toilet door wasn't finished. The steps hadn't been finished and there was plaster dust all around. Not really what one expects entering a hotel. The gardens were a job in progress too.We had a lovely table for lunch with a great view of the lake. We were the only diners. The "fizzy" drinks were flat as the electricity was switched off. The starteds were quite tasty and well-presented, but my pork belly was 95% fat.I won't be rushing back, and sadly won't be able to give a good account to others. What a shame.

I really enjoyed having lunch at this restaurant. The food was very good, everything that should have been hot was and served fresh. The service was excellent and value for money quite surprising, with a three course meal costing £15.50 it was a real treat. My main course of beef was served with four different types of fresh vegetables including asparagus, so the price is exceptional for the quality of food.The setting is beautiful, we had booked a window table so that we could watch the ducks etc. on the lake. A swan with her cygnets provided a lot of entertainment for the whole period. The restaurant itself has a quiet elegance and charm, the tables are all laid with white linen, silverware and fresh flowers. Yesterday the tables were laid with pink roses which looked beautiful. It had been many years since I had visited the hotel, but I think I will be returning far more often for lunch or afternoon tea just to treat myself. I do recommend booking a window seat.

Very good service and food.Lots of options on the menu. I chose hamhock as a starter which was very tasty, had duck as main course - the duck was perfectly cooked, cheese and buscuits at the end. My family and I enjoyed our dinner. Daniel and Simona were fantastic on Friday evening, they looked after us very well. On Saturday We ate in the bar where We were looked after by Prenessa and Pavol, they have been outstanding, communicative and even though they were busy because of the wedding they found the time to talk to us. Very good service and compliments to chefs.

Had a lovely anniversary lunch.The staff could not have been more polite and helpful. Even the chef Steve came to say hello. 3 course lunch for 2 was£31 cant complain about that!Would recomend If you want a quiet lunch in a pretty location.

We stopped here for lunch, or rather attempted to have lunch here. We pulled up in the car park just before 2.10 and knew we would probably have to order lunch before 2.30, so rushed in to order immediately. No-one at the bar. We rang the bell, as directed by the little sign and no-one arrived. We waited several minutes - the place was almost empty with one couple outside and two tables in the restaurant. I went to reception at 2.19 to inquire whether they served non-residents and was assured that they do. I then requested to order lunch and was told as it was nearly 2.30 and they were busy, that this was not possible. So, they stop serving at nearly 2.30 and 2.19 qualifies as nearly. I asked if we could just order sandwiches was was advised that "I suppose that would be ok". We decided against based on that response.The staff were utterly disinterested, and believe me, it looked as if they needed the custom. It was, to be honest tired and shabby looking in many ways, especially the outdoor seating. And judging from the menu, it was not cheap. I would never, never return there as any business so utterly disinterested in customers and potential customers, deserves to go under.