Waitrose, Towcester Branch in South Northamptonshire

Greeted with a smile and hello. Made to feel very welcome. Coffee made perfectly. Food very nice. Girls there very busy and always cleaning.

Nice to sit down after shopping and grab a coffee. The service was a bit slow because it was busy.

Always good service, light and airy area.. Great for meeting friends or just relax, read newspaper or chill.

Lots of families and groups of old friends, really nice facility. Servers were so helpful.

Having had a totally negative experience at a local Garden Centre where food wasn't available, we headed back into Towcester to take advantage of their cafe. Too hungry by this time to travel further towards Stony Stratford and the excellent Wellington Restaurant at Cherry Lane. Waitrose had a good selection of sandwiches and we decided on a couple of their Mixed Sandwich selection and a Tea & Coffee. Excellent choice with a range of fillings in each pack - not your simple cheese or ham but a tasty filling was crammed into each quarter. Beautiful. Nice setting, clean tables and pretty immaculate area all round. Olney disappointment (and this is nothing to do with the restaurant) was the mature couple who when finished their food, left the table as if a bomb had hit it. The floor was pretty bad too. Despite sitting only a few feet from a tray holder where everyone else was depositing their detrius, these two were old enough to know better but guess they had the view that everyone else was beneath them and off they went. Certainly one of the better Supermarket cafes in the area.

Not sure about the cafe - let’s not overstate what it is - but It’s a lovely bright shop, with very helpful staff most of the time. Was in there today to buy some clotted cream only to be told that they had let one customer buy the entire stock of it for their “Platty Joobs” party. How selfish is that? Rather than plan ahead, think of other people and ask the shop to make them a special order, that customer gave a big two fingers to the entire population of the town and the surrounding villages, seemingly without a care in the world. If that was you, treat yourself to a long, slow handclap. Also, Waitrose store management, maybe you could consider learning from the stockpiling that happened during lockdowns and implement processes to restrict greedy hoarders from clearing the shelves. Or, if you’re going to allow it, speed up your restocking processes. Places like Aldi can do it, but you probably look down on them. For the prices that Waitrose charges, I think we can expect that little bit better from them.

The staff go out of their to make you have a great experience and even I've been given free flowers!! or even free gifts !!! 100% excellent to all the staff, they always welcome you to their shop, no where else do you get that .it makes you feel wanted.

I called in to have lunch after doing my shopping. I ordered a baked potato with Tuna Mayo as on the menu . It was a disappointing experience. Slow service, staff stood about chatting. My food was awful, the potato was stewed either been their a long time or reheated. The potato was brown i side and stuck to the bottom, I got tuna sweetcorn. Couldn’t catch the staffs attention so left a note on the serviette. Very disappointed, had food before and it was always good. Today was a bad day.

Just visited Waitrose in Towcester with my partner turned away at the door which was fair enough our mistake but after sitting back in my car found it incredible to then watch other couples and families of four to walk in and not even stopped ! Make your mind up guys...

Not impressed by Covid 19 safety measures. Very disorganised queuing outside the shop and area around the trolleys where we had to wait was filthy. Staff stacking shelves seemed unaware of social distancing. Queuing at the tills was very badly thought out. If you were third in the queue you had to stand on a spot that was at the end of an aisle so anyone coming down the aisle had to pass very closely. Did not feel safe so won’t be going again!

I’ve been shopping here for 4 years and The staff have always been wonderful. Many have had interesting careers before semi-retirement and the student workforce are always well mannered and hardworking. On the rare occasion that the product is below expectations, there is no hassle in returning it. During the changes to shopping, how many other stores employ staff to wipe down your trolley first? The quality of ingredients in preprepared own brand goods and their ethical farming Practices are second to none, as is the drive to reduce packaging. Well done Waitrose.

i visited waitrose, shop and cafe, many times,with my guide dog in training, and had first class service every time.

Lovely instore cafe, fresh and tasty food, busy but staff still offered to carry my tray to my table

Even their own pic of a bacon sandwich shows you how poor the quality and preparation of the food is. Save your money there's plenty in the town that are trying to make the effort. Waitrose staff clearly couldn't care less.

Myself and a colleague visited for breakfast and having been charged £3.75 for an unbuttered small brown roll with one and a half bits of bacon in it plus £1.99 for a small pot of tea, I sure as hell won't be coming back here ever again. I can't believe such a place would serve food like this at that price. I realise Waitrose as a supermarket is way more expensive than the other main stream supermarkets, but the Waitrose Cafe at Towcester is just too much.

Lovely choice of cakes with morning coffee. Highly recommend. We have been there several times and it never disappoints.

Good quality food and good selection available, although we did have to return a couple of avocado pears as they were speckled black inside - exchanged with no issues by an efficient and friendly customer services rep. Oh, and the £2 scratch-card I bought did not win me anything, not even £2 to pay for itself :( If there's a downer, it would be because Waitrose don't stock Daddies brown sauce, no matter how often I ask for it :(

Waitrose is an excellent chain but whilst we shop at the branch in Towcester, I have been very disappointed with the quality of some of the products including their number 1 range. The customer service is very good if you bring to their attention your reason for complaint.

stopped in while shopping today for a quick snack/lunch. I had soup which was ok but used to be served with a decent granary roll but just recently they are using realy cheap and horrible rolls which "spoil the ship for a halfpenny of tar" as my old grandfather used to say. She who must be obeyed had to send her sandwich back as it had a funny taste (avocado,bacon and chicken toasty) they did change to another but of course I had eaten my soup by then (very slow service today) so a cock up all round really especially as her tea had gone cold by then.Mmmm will I go back? not sure.

Had a delicious cake with large cup of coffee post shopping! Good variety of cakes and scones. The sandwiches are lovely and generous in size. Will be back next shopping trip!

I must admit I love this coffee it's the best from a self service machine! And even better you can purchase the beans to use at home😍

Nos detuvimos en un almuerzo/aperitivo.

Ended up here as all the other cafes were shut. Food is good standard, staff helpful but service slow. A cut above the usual supermarket cafe. But I wanted a PROPER CAFE!

Sólo paramos para un aperitivo temprano una mañana y tenía un rollo de Tocino con café.

He usado muchas veces y waitrose cafés en general me parecieron bien, pero esta experiencia no fue buena. La cafetería está limpio y bien ventilado, pero no había mucha comida a la izquierda para elegir. Elegí una papa al horno. Encontrará cubiertos en un autoservicio, pero no cuchillos. Cuando llegamos, mi papa al horno estaba fría de piedra en el medio. Me lo mandaron de vuelta y disculpas fueron hechos. La sustitución estaba caliente, pero tenía ese sabor de zapallo, que ha sido una patata alrededor durante bastante tiempo y recalentados. Y no era barato. Decepcionante.

Tenía dos chocolates calientes muy bueno en una tarde insoportablemente frío sábado. el personal era muy amable y chocolate caliente servido con prontitud. Tazas estaban limpias. Todas las buenas cosas que teníamos aquí, nos faltó en mi última visita a un establecimiento de John Lewis (abril/mayo 2016 crítica)

Very friendly, clean, relaxing and a great atmosphere - brilliant place to chat over a coffee or enjoy a light lunch.

Great local waitrose. Staff always helpful, plenty of parking and free coffee...what more could you want for your food shop?

ok for a quick snack and a tea or coffee with friends or when needing that break, can have light lunch. hot or cold snacks

It's shopping what more do you want . It's a shop you do shopping . But the staff are good here very helpful .

Very good casual food, well presented with polite attention to your needs. The panninis and wraps are excellent value.

Visited following a wedding. As usual attentive and friendly customer service. What I love is how they always go the extra mile with free coffee to all customers and free newspaper when you spend five pounds with a my wait rose card. Where else does this Well done waitrose

My local Waitrose serves a small selection of hot meals. This one doesn't.It has snacks and a fairly limited selection of cakes.It was absolutely packed when I went in the morning and having found a table with one chair I had the highly unusual experience of a man putting his cup on my table (without asking) so he could talk to his (very loud) friends at the next table. Perhaps that is normal for Towcester!I enjoyed my free tea and bought a cake and there was a good selection of newspapers. Usual Waitrose problem of tables not being cleared and no rack to put my tray on. Went back in the afternoon and it was much less crowded. The moral seems to be pick your time.

I buy all my vegetables here because they are very good value for money and the quality and the freshness is excellent.

Called into the cafe this afternoon and used my waitrose card for the first time. Large coffee for 20p. Lovely coffee it was as well. Staff polite and helpful. Absolutely certain more coffees will be coming my way!

Waitrose is our favourite supermarket. Where else do you get free fresh ground coffee or a pot of tea and free newspapers after doing the shopping. It is always clean, the staff are always pleasant and helpful and the food and cakes are always so tempting.

Great place to do a bit of shopping and you get a free hot drink along the way which you can take away or have in the cafe. Staff in the cafe are friendly, polite and do a great job, you can also sit outside in the summer.

a bit out of the way, and as a first time visitor I wondered if I'd made a navigation mistake.However, all good and a nice visit.

Although a little expensive it's mainly high quality goods. You get a free cup of tea or coffee with a Waitrose card.

Tea and cake fine. Venue not always as clean as it can be. At times very busy which presents staff with challenges regarding serving orders promptly.

Lovely meeting place and good food and drink served by well trained Partners. Highly recommended. Thank you and well done!

Large popular cafe offering excellent food.Car parking freeFree hot drink if you have a Waitrose card

the usual high standards you expect from waitrose, great staff, great location, very clean and tidy !

Came to meet up with friends ,the vacant tables were all dirty ,piled up with dishes .Had to ask staff if they could clear a table for us to use. They did apologise and explain they were short of staff again !

always an enjoyable experience I would recommend shopping here. great offers. remember your shopping bag

Good location and clean store. 4 hours free parking and clean and tidy shop. Lovely staff complete the shopping trip!

Nice friendly helpful staff as you would in WAITROSE. Nice that the car was free for 4 hours so you could around Towester as well as go and do your food shopping.

Popped in on a whim late in the afternoon and our choices were understandably quite limited and so thoughtfully, the staff suggested that we might want to consider buying from the shop range of foods to accompany our beverages. We chose from both cafe and shop and enjoyed sitting in the clean and bright sunny dining area to eat and drink. Staff even came up to apologise for the limited choice - we asked 'what limited choice?

The cafe in Waitrose,Towcester is just that... a cafe. Good selection of drinks, a small selection of sandwiches, paninis and cakes. Generally a lovely soup is available at lunch. No hot meals but it is great at what it does... and the staff are friendly, helpful and professional. They are an asset to the store and the brand. Always happy to call in here.

Great products not as expensive as the media would have people believe ...staff are really helpful and nothing seems too much trouble for them !

Use this store frequently and never dissappointed . Alaway well stocked and staff helpful and polite

Menu choice poor with few fresh options, breakfast used to be better with fresh bacon and sausage. last visit I was told it's not possible to take away hot porridge health and safety rules. The Milton Keynes store has a much better cafe with more hot food options.

although this is like every other Waitrose store fit wise the atmosphere and friendliness is outstanding in this store,lovely cafe area jovial staff clean bright fresh shopping experience ,great !

We visit Waitrose 2 or 3 times a week for our free coffee! We always end up buying something (though not always spending much) and always have a cake or toast etc so the 'free coffee' idea works. Its nice atmosphere, the staff are always friendly and helpful and the restaurant is always clean and tidy.

Always very friendly and helpful staff, they will carry your tray over if needed. If there is a downside, it has to be that since the makeover, they no longer serve hot food, just toasties, soup etc. Not always a problem now though.

Everything you want from a supermarket and quality. Service is second to none. Waitrose is John Lewis and it shows. Would not go anywhere else.

We go to this Waitrose all the time but it's fabulous now it's been refurbished. The café now has an outside bit and the shop is much lighter and brighter and has much more stock than before. They've made lots of sitting places all over the shop where you can have coffee which is unusual and really nice.

Really good service and choice of quality food - excellent.Easy to find with large free car park.Coffee shop in store too

Went here on Friday of Grand Prix , staff were great , food lovely warm cooked perfect , toilets spotless , best supermarket meal ever .

Its clean and functional, pity too many groups still there for hours taking up all the chairs and tables. Food OK but the FREE coffee is great.

I absolutely disagree with the previous review of this refurbished coffee shop. They have taken all of the most popular food items off the menu and customers are now forced to sit with their coats on to drink coffee and eat because the newly installed air conditioning units are blasting everyone with cold air which is horrible. Whilst men do not seem to mind a colder climate - women most definitely do!My cycling club used to be regulars but we have chosen to find a warmer, cosier venue for our bacon rolls and coffee!!

The towcester branch of waitrose has recently undergone refurbishment including their restaurant. This has been made bigger, brighter and more easily accessible. The standard of food remains high although they are no longer including their little biscuits with tea/coffee orders - as you get the drinks free if you are a card holder they think this is enough - I personally felt adding the little biscuit gave it a bit of luxury and made it a treat. There is also outside seating and inside with the large windows (unfortunately looking over the car park) it has made it a brighter more pleasant experience. I use a three wheeled walker and not only as usual were the staff extremely helpful but there is room to manoeuvre unlike the old layout. Overall a vast improvement and a joy to sit after shopping or just meet friends.