Waitrose & Partners Newmarket in Forest Heath

A partner was really helpful finding a shopping item, however at the till cashier unable to help validate my coupons

Even though it was fairly busy we managed to get a parking space easy. Used the scan & shop and it was so easy, and no queue. In and out really quickly. Coffee shop looked nice although I didn’t go in.

It’s a supermarket, nothing special. Car park exit can be awkward at busy times. Nice staff

Polite staff nothing to much trouble. Lots of bargains today

Just wanted to put a shout out to the politeness and assistance of Waitrose Newmarket early this morning. There are some card and contactless payment issues across many service sectors today and I couldn’t pay for my in store order contactless so needed to pop home to get my card. The cashier who served me, the store manager and customer services worked together to keep my order appropriately stored and organised until I returned. They were all so apologetic for a situation that was beyond their control on the hottest morning of the year so far. Thank you, the customer experience was brilliant and your help most appreciated.

Well stocked shop with helpful staff,

Great selection of produce, spoilt for choice, would definitely recommend a visit

Waiterose newmarket store is really friendley. And warmwelcomeing. And the waite&rose cafe staff is really friendley. And the cutlery is nice and clean and the cafe looks spotless. And the food and drinks are really nice

Charming and helpful staff. The fruit and veg section poor. Having to look elsewhere for fruit and veg.

Ample safe parking for customers. Lovely garden area. Fresh veg & fruit , as well as the baked goods & sweets are great. The Waitrose brand is reliable and often uses gourmet or seasonal ingredients yet reasonably affordable for most items. I would like to see more exotic fruit and national foods from alternative countries * PIC OF ONE OF MY CATS, she loves when she gets a waitrose cat food sachet

Coffee Shop poor all the cutlery wet and teaspoons marked Staff standing waiting for customers and could be buffing and drying cutlery instead of standing being lazy.

Supermarket seems fine (albeit quite expensive) with a good selection of products including a deli. What's not so good is the car park which is an absolute joke. Getting in is no problem but there are traffic lights to get out and if there is a queue then it could easily take 20 minutes to get out.

The engineer that designed the car park missed the mark on this job. It took FORTY-TWO minutes to get out of the parking lot!!! We will NEVER come to this location again.😕

Let’s preface this by saying, I’ve been going to this Waitrose for the past year and a half. Never have I ever had an experience like I did tonight. I was with my husband and daughter doing the weekly shop I do every Saturday. When one of the employees who followed me around the store the previous Saturday (when I was alone, I chalked this up to my just being paranoid) followed my family and I again this weekend. It even went as far as me doubling back to get grapes and when I went back my husband asked me about the flowers that were positioned in the front. I went to take a look and him and another employee cornered me in as if I was going to run out the door with this insanely huge cart that I could barely push anyway, where am I going to run? If I was a criminal, I surely wouldn’t last long if that was my great escape. I say all this to say, new guy that I’ve never seen before I saw you the first time in the liquor section and I thought you were a creep. But today it was confirmed when you were following my family and I around the store. It’s your job yes, but let’s use our critical thinking skills. Where could I have run? It’s a lovely waitrose and the usual staff are great, I do plan to speak to management when I make my trip next week as well and I will be taking his photo this time. Just so they can’t dismiss the fact that he’s targeting specifically me.

Town centre superior supermarket with ample parking.

Good prices and nice shop decent staff but had some trouble with them. Clean but found one spill, would recommend only because some things are cheaper here than elsewhere.

Very unkind customer service. My son lost his mobile which was in a bag on the way home from Heathrow to Bury St Edmunds via Newmarket by a couch bus. We went to your cafe waiting for a driver to go home. We came back home and found the bag was missing, so I called them to ask to look for it in the cafe and their carpark (just at the bench at the entrance of their carpark) but she didn't bother helping me but just laughed at me on the phone! It was a really disgusting attitude which I never experienced at Waitrose in Bury St Edmunds. Especially after the long trip we had. How rude she is! I would never go there again.

Good choice. Expensive. Good parking

Nice new(ish) Waitrose. Plenty of parking and all the usual Waitrose goodies.

Good large shop. Plenty of parking, good selection of produce.

A wonderful store with the nicest staff and all the best products.

Clean well stocked. Trying to lower prices ie essential range. Staff on till polite and friendly.

Great staff and a wide selection of food.

Nice store, and friendly staff, but annoying that they don't have staff on the checkouts early in the morning.

Lovely shop but like most supermarkets quite a few missing items . Staff are great, nothing is too much trouble from reaching a top shelf when I can't, to locating an item that I couldn't find .Wish it was warmer though , its so cold you don't want to linger and browse Diana

Impeccable service. Quality products.

Now so expensive, best to shop elsewhere

Nice clean, spacious store with good stock and knowledgeable, helpful staff. Competitive prices for top class products.

Clean fully stocked shelves not busy..

I'm quite unhappy in the attitude of the staff! I buy at Waitrose for groceries virtually every day! While doing my shopping today, I tried to use my Waitrose card to get a coffee, but the staff was rude and dismissive. I had hoped that given the expensive pricing, at least the service would be superior than that of other supermarkets.

Really friendly Partners and a lovely store with lots of selection. I recommend a visit to the Meat and Fish Counters. Excellent selection, friendly Partners and great quality.

Excellent Supermarket and Staff

Pretty big waitrose have everything and even breakfast .Joseph, the security man, is amazing. I have watched him for years help the staff and shoppers, and his level of integrity is first class!.I recommend this place if you need to buy grocery

Waitress always has good produce and xan br cheaper than you'd expect. Nice little store in Newmarket

Overpriced, just go to Tesco for the same things at a better price.

Joseph the security man is amazing. I have watched him for years help the staff and shoppers and his level of integrity is first class!

Terrible parking lot. The lights aren’t timed correctly so only 3-4 cars can exit the lot every minute or so. I was stuck in the lot for over an hour before I gave up and walked home.

Joseph is such an amazing colleague! He showed me where I can find the highest quality medium free-range 12 pack of chicken eggs. Thank you so much!

Nice supermarket. Very good quality food but not cheap. Lots of choice.

Love shopping here the range and quality of goods is very good.

Very pricey second time had to have my shopping rescanned as problem at self check out

Pleasant atmosphere. Helpful staff. Nice wide aisles. Reminds me of my other favourite Wait rose in South Harrow. Great stores.

I love coming here when I go center Parcs, I really enjoy the food here it’s so nice

Excellent quality food. Wonderful staff and good bargains to have.

Friendly staff, moderate price, large parking space

Not too busy, I found what I wanted (except the smoked Cornish salt which seems to have disappeared everywhere) and I picked up a couple of unusual items which you wouldn't find anywhere else.

A nice size store very well stocked and some value yellow label bits and a small selection of useful John Lewis merchandise. Courteous staff. Handy stop on the way back from Simpsons nurseries

Waitrose Newmarket is a lovely shop - not too big. Click and Collect from this store is an amazing service and the staff are so kind and wonderful.

Friendly staff, perfect wide of products, nice and cool in summer 😉

It's over rated food. Tesco is better

Great store, good parking, large range, bright and spacious. Good covid actions handgel, trolleys disinfectant applied.Prices creeping up.

convenient, clean and incredible selection. love that this Waitrose is so big.

A well stocked and pleasant Waitrose with very helpful staff

Newmarket store is great. Lovely clean store with a nice stock range, albeit I always find Waitrose not a particularly cost sensitive place to shop. Always pop in here for top ups when here.

Excellent selection, good offering of local products. The updated bakery offerings are much improved. Fish is discounted for members on Fridays.

Very good product range and surpassingly affordable. ALWAYS a minimum number of checkouts operating. Polite staff it seems.

Not to busy at middle of afternoon shelves all full quite nice.

Had a very enjoyable mokka and shortbread in the comfortable Café

Fab shop in town has all the quality you would expect from waitrose an a huge selection of stuff including lots of vegetarian an vegan stuff ! Large wine an alcohol section alongside their bakery counter fresh meat, cheeses an fish . They also have a cafe an customer toilets . The usual helpful an cheery staff an huge cqrpark make for a great shopping experience

Nice and roomy /a bit pricey but good quality.

Staff are always courteous and ready to help. Merry Christmas!

Nice waitrose, 2hours free car parking, well stocked and friendly staff.

A really nice store! With lots of parking

Lovely new store layout, found all I wanted and more, the hours drive to get there was well worth it.

Visited Waitrose after 18months isolating having my groceries delivered. Since my last visit there have been quite a few changes, for the better I must add. It is so much easier to find things all clearly signed. The food all looks so fresh and displayed well You cant really beat the quality of food sold in Waitrose stores & the variety is excellent & surprisingly it is not as expensive as people think particularly if you order on line & buy food on offer, absolute bargains to be had. The check out person was really helpful & very cheerful. All in all an excellent visit.

The new layout in this Waitrose is nearly finished and the store definitely feels bigger and there is scope for more ranges. Staff are always helpful. New cafe Waite & Rose looks lovely!

Expensive and a few rude people... Staff great none the less!!

Newly revamped cafe and shop much improved

Some empty shelves Building work in progress.

I like Waitrose but.. the unnecessary yellow & black barrier as you walk in.. and then have stop and walk round.. plus the reorg without a map by the door & where did all the ice-cream go. Bbq fuel outside with built in firelighters in full sun.. Not really

I didnt go into shop today .I went into use the toilet.Shop was undergoing refurbishment so toilets were closed however a member of staff took me upstairs to use staff toilet.The shop is bright spacious and well stocked also covid secure

Good choice of ORGANIC PRODUCE if ur willing to pay there inflated prices otherwise good organic food

Great store, with everything you could possibly need for food and household supplies. Avoid the lunch time queues to get out of the car park though!

Always a more relaxed experience than other supermarkets and the staff are friendly and helpful. After being in a particular German supermarket last week it was a relief to not have my purchases launched at me at the end of the till as if the lady on the checkout was going for a Guinness world record.

Supermarket ok was followed around by security. When we left sat for 20 minutes at traffic light to get out. Not sure it was worth the wait. Tesco up the road

Standard Waitrose. Has toilet facilities.

Staff are absolutely amazing. Prices are actually reasonable, found things cheaper than Poundland and Iceland. Fantastic quality too.

Thank you to the kind lady that helped me with my shopping last week

Racist place to work ever... if you are not English or half English. Don't go there.

Always found the shop to be gd. Staff polite and helpful. Gd safeguarding measures in place

Went to Waitrose at Newmarket today. I went to the cheese counter looking for Paneer but neither me nor the chap behind the counter could find any. Ten minutes later and a tap on the arm and there was same chap holding Paneer. So, it’s Kerala paneer curry tonight. Awesome!

Lovely food great choice of everything

Waitrose was not crowded, everything very clear on shelves and all looked very clean. Everyone was following covid guidelines.

Słabe zaopatrzenie i długie kolejki.

Looking at some of the stock like bits, it's amazing what you can buy

Clean as always. Cheerful staff. Surprisingly low stock of many foods......but then it was 7.30am.

Not too long of a wait to go in- but managed to find what I needed- had run out of a few items but found the cheese selection at the deli really good and the service was fab.

Shelves well stacked, some good deals, only a few people in shopping, no queues for the tills and we got everything we needed.

Always a great shopping experience

Plenty of excellent choices and extensive variety. Friendly staff.

The friendliest and most helpful staff (partners?) ever - happy Christmas Waitrose

Covid secure, brilliant staff as expected, but queuing for tills wasn't managed well. Queue jumping meant lots of very British eye-rolling and tutting from other customers! Good choice of products also as expected. I wish they still did cardholders' coffee.

Staff are always helpful the shop is clean and I love the wide Isles so easy to shop and you feel really safe.

Nice and roomy isles, lovely staff and good quality food etc , very happy shopping there once a week !

One place very clean and good atmosphere

Very nice for a little bit extra price

Busy on Sunday morning, queuing to get in when we left at 11.30am

Wastoes is for rich old people. I did not fit in.

Lovely shop, restrictions on numbers entering helping to keep social distancing. Tills were well manned so no long queues. The only problem was certain customers pushing their way into the store, having no thought for anybody trying to leave. Unfortunately, none of us can do anything about that.

Excellent. Very well organised inside and outside store. Had to queue but only for about 5 minutes. Good experience all round.