Waitrose Cafe in Isle of Anglesey

Cafe was lovely but let down by the most awful toilets. When I spoke to a member of staff they were very dismissive, not interested at all. We won’t be coming back. Very disappointed!

Assertive staff , good foot choices , cheesy bake bean jacket potato with a side salad washed down with a mug of tea and a latte coffee.

Stopped for lunch. Used the toilet first. There are two cubicles, the one I entered was disgusting. Urine everywhere, toilet full, wet tissue everywhere, floor soaked, smelt horrendous. Did not use (I’m usually one to make the best of it but this was just too far). Tried to find a member of staff to bring it to their attention but nobody around either on the cafe counter or customer service. Expect more from Waitrose. Needless to say, we didn’t stay for lunch. Need to go back to basics at this branch. Really unfortunate visit.

Had a lovely lunch here. Would recommend to everyone was looked by a lady called Mary. Brilliant service

went here while on holiday on anglesey and had a very pleasant experience! the shop was well stocked and the staff were very kind and friendly. a special mention to one of the staff, “Gethin” for having such great manners and for being so helpful while i was shopping, he really made our waitrose experience:)

Just arrived in Anglesey after a 3.5 hour journey from South Cumbria for our 16th summer holiday in Benllech, we stopped at Waitrose as usual for our holiday “shop” and café visit. On this occasion we were also meeting up with 6 friends who were leaving the island. We were SO kindly treated by Karen. She organised the tables so that we could all have a coffee and cake together and chat. Nothing was a problem. The café was pristine (hand sanitiser on every table) and the food was delicious. After our shop, my husband and I also had lunch there. To my surprise, because the soup I’d ordered was a tiny bit late, Karen brought over a cake gift from the counter. Such a treat. Many thanks. It really made the start of our holiday.

Awful security guard on duty during Coved. He's a big guy and his white almost Police uniform has gone to his head. You can only go into the store when he waggles a finger at you. He decides who goes into the store and he does not even have a counting device. You wait in line like a sheep to be slaughtered! Last week he deserted his position to move trolleys around the car park whilst I waited outside at attention! He then came back to the store and went to the reception desk just inside the entrance and engaged in conversation with his colleague! Having waited over 5 minutes I just went into the store. He saw me enter the store and chased me down the aisle when he went on to berate me for entering the store without his permission. I told him he had deserted his post and at least 30 people had exited the store whilst i was waiting outside, His answer was " It doesn't work that way Matti, you only come into the store when I say so" No other supermarket has a security guard at the door dictating when people should enter. Many times he just stands taking to his friends whilst people stand out in the rain. Well done Waitrose for giving power to security guards to judge your customers. I wont shop there again. Time you listened to your ex customers and get rid of the bully boy!

Popped in to do a shop whist on holiday. We finally reached the doorman managing the queue we were in outside. A stream of people were coming out and a couple before us went in, suddenly he turned to us and shouted “stop there”. Much to the amusement of those behind me, some who whispered through there masks about “ a little hitler” and power hungry, but certainly rude an offensive. In the store , when seeking help from assistants we received cursory regard, but it was at the checkout that our worst experience was had. In trying to pay by card, my wife wasn’t clear where to position it. Her handbag was underneath the reader light, but instead of politely asking my wife to move it the cashier shouted “Move you handbag”, three times, embarrassing my wife and making a scene. We regularly shop at Waitrose in our home town....but we never intend to shop here again

Find it disgusting that the lady on the door made my mother wait while she’s unable to stand long in the que and looking at us disgustingly. I couldn’t wait as i have a night shift in the Hospital tonight and had to get my sleep, yet they still made me wait as they say for us to let them know if we are a “key worker” which i work on a covid ward and the treatment and the judgemental looks i had was disgusting just because my mam is disabled and cannot que long as i was working a shift aslo. Never going to waitrose again find the staff’s behaviour absolutely vile and the “ woman and the secturity” on the door should be fired. You should be ashamed hiring people with no respect. Brings you’re customers down and they wont be coming again.

Popped in for a coffee and cake after shopping. The cafe was filthy, tables dirty and had not been cleared or wiped down. Only one toilet was working and it had a constant queue of people waiting to use it. The cake was very dry and the coffee was warm. Not good. Waitrose need some good Managers to turn the store and cafe around.

The Car Park here has been redesigned . A simple statement of fact which gives no hint of the miracle that has been achieved . Beforehand , parking here was a nightmare , an awful example of limited space , small allocations , tight turns and everything that you dread. It has all been miraculously transformed . An entirely different arrangement of parking lines, an astonishingly enormous new available area for driving in and out and manoeuvring , better individual spaces [ may the lord be praised ) , and even a slightly better overall capacity. Whoever designed this should be lionised , canonised , eulogised , cheered to the rafters and carried aloft through the streets. A marvellous achievement which defies space and time! Can this team be identified and invited to solve our various national difficulties ?

We visited this store today and what a big disappointment. Most certainly not Waitrose standard at all. The outside was filthy, the cafe was very poor the seats were appalling, dirty and food choice was not good. The toilets were obviously not cleaned regularly as they were not fit to use. Overall the store was definitely not a Waitrose store and to me was very very disappointing from a Customer perspective. I certainly will not go back there I would prefer to travel to the Boughton store near Chester.

This place is so tired and really needs a face lift - not up to a Waitrose standard at all. Communal Toilets are an utter disgrace.

Great for coffee and cakes while shopping but also a good selection of hot and cold dishes for lunch

Always enjoy our visits to the Waitrose Cafe. Lovely selection of Pastries and Cakes. Particularly enjoy the Cherry and Chocolate Chip Scones. Although the Toasted Tea Cake is also a firm favourite. The Partners behind the Counter are always welcoming and know exactly what their regulars will be having.

We called in for a late lunch, nice lady serving, ham and chicken toastie, dry and tasteless, no garnish, the jacket potato with roasted veg and feta however, was lovely. She even prepared a fresh potato as the ones in the hot cabinet had been there a while! What a contrast on two food items in the same order. Not really nice having the toilets at the end of the cafe, there was a queue too! Better planning needed!

We came to the waitrose cafe at menai bridge with some friends and family. The staff were not very accommodating and they had nothing to serve. A lot of the items on the menu they advised they did not have. The only things they had was cold sandwiches or cakes and what a shock they had baked potatoes. We felt the items they did have were heavily overpriced aswell. Certainly wouldn't recommend this cafe to anyone and won't be coming here again either.

The cafe we had booked was closed despite its website saying it was open and we had already paid a parking fee of £1.50. However as we were hungry we decided to call into Waitrose’s cafe and had a very nice Welsh rarebit.

Have been here e few times and as you can see from my previous reviews am never satisfied, but its just so convenient. However last Wednesday around 2.oclock was pleasantly shocked to be greeted by a very nice waitress at the till. She chatted and was very pleasant, toasted teacake was nice. Really difficult to get that wrong of course! It was the service that was great for a change. Thank you

Visited here on a bit of a whim whilst out doing our shopping. What a mistake to make, don’t get me wrong - the staff were great and it was spotlessly clean but did someone with no tastebuds come up with the menu? I had the Chicken and Bacon toastie, probably the easiest thing in the world to make it taste great, but of of mozzarella, maybe a splodge of bechamel sauce - sorted. Nope, a chicken and bacon toastie is literally a bit of dry meat of each persuasion and a slice of unhappy tomato. In a shop full of lovely ingredients they managed to make the world’s driest, most soul sappingly miserable toastie. The baked potato and kids meals weren’t much better either. Come on guys, I’ve had more exciting food in a Lidl car park.

Went on a Monday lunch time at 13-30. Cafe was very busy, the lady behind the counter was working very hard and looked efficient at her job, but was struggling to cope. It would have been better if another member of staff could have been there to help her. Tables for the next 1/2 hour were not being cleared. Had two chicken and bacon toasties one of which had very little meat content in it. The pot of tea was good. More staff needed at busy times. Perhaps a smaller menu might hel

Visited today for a coffee very pleasant young man serving exchanges the time of day with me very cheery obviously enjoys his job a credit to Waitrose

The only good thing I can say is that the staff are lovely.

Terrible food (my wife was sold an extortionate egg salad.... which was frozen), and I had a hugely overpriced toastie. How can Waitrose justify these prices???

We ordered one bacon roll and one sausage roll. The rolls were cheap and as dry as cotton wool. The bacon had been pre-cooked and kept warm and was dry and like eating cardboard. The sausages were cheap, uninspiring and tasteless. The coffee was too strong and bitter.

Had coffee and cake. Always pop in here when visiting the island - staff are always happy and pleasant...wish Waitrose Cafe staff where I live in Hertfordshire where as nice.

Stopped off for drinks and snack prior to shopping. Range of food limited and mostly prepackaged. Cappuccino very bitter and strong not pleasant at all. Hot chocolate ok. No serviettes available. Staff ok . Not a place I would visit again.

if you have been shopping in waitrose its worth stopping in the cafe for a quick drink and a cake, i do not go in very often and would only stop if i needed a drink.nice and clean and the staff a very good.

Visited cafe for cup of tea and a cake before shopping in the store.

A very small space with the toilet - usually very dirty - tucked in the corner so everyone passes back and forth.

Soy un cliente habitual waitrose y ocasionalmente visitar la cafetería para su mayor comodidad. Como el menú es limitado, Ambos decidimos por patatas chaqueta llena. Tanto patatas estaban apenas tibia y ni siquiera caliente bastante para fundir la mantequilla sin mencionar el queso. Guarnición de ensalada bastante patética y consistía de lechuga y tomate seco - no vestirse. El personal es siempre amable y dispuesto a ayudar, pero la mayoría de veces parece bastante apresurada de sus pies. He utilizado sus aseos varias veces y siempre olía muy fuerte a orina de. No es lo que esperarías de Waitrose, esperemos que Kate no tenía ningún motivo para utilizarlos mientras ella vivió con el Príncipe William, en la isla de Anglesey.

nice and clean café- good cup of tea in a teapot. nice cakes. very handy as a stop and go after food shopping as you get a free drink when you buy a cake with a waitrose card.

Recently came back to the cafe of Waitrose at Menai Bridge Our coffee and drinks as always were great Place busy which is great and the place clean Sadly it's plastic packet cakes pastries etc still don't carry the badge of Waitrose far enough beyond...

Paramos aquí para un aperitivo rápido. Esperamos en la cola durante casi 15 minutos antes de ser servido, sólo había 4 o 5 personas delante de nosotros. Lo único bueno era la comida, el personal era agradable, pero tan increíblemente lenta, era insoportable. No había disculpa por la espera y pasamos mucho tiempo charlando con los clientes lo sabían. No me gustó cómo si te sientas cerca del centro que son capturados en la carretera de clientes por a y desde el retrete.

Nos detuvimos para comer en la cafetería. Acogedor, el personal es servicial satisfacían nuestras necesidades. La comida era de buena calidad, se sirve con celeridad.

Ok, so this is a supermarket Cafe and as such is never going to be fine dinning, but elsewhere Waitrose Cafes have a good reputation, not this one. The service was truely awful with the two staff on duty clearly overworked but not communicating to each other it was 11 o'clock in the morning but the queue for service was never less than 8 people, half the items on the limited menu were not available at one point one of the staff offered to go into the store itself to replenish supplies but this was refused the food when it came was overcooked. This was my second visit - there will not be a third!!

Great place, staff always friendly, and the place always clean. Even better though get a Waitrose card and your cup of tea if I remember right is 30p

As an english H&C professional having lived in North Wales for the past 20 years for family reasons, the opening of an "english" business engenders much excitement, as one always hopes the offering will be up to reasonable standards. It was therefore with much excitement we heard our trusty Waitrose was opening a shop and Cafe in Menai Bridge, Anglesey, and what with the "free coffee" offer we have repeatedly travelled some distance to buy from this store and hopefully eat in the cafe. However, as always, after the first couple of months the usual started to happen, in that the cafe shut earlier and earlier, and despite numerous calls to head office, the "free" coffee machine is usually closed or being shut at least 2 hours before store closing and often out of commission during daytime hours. I am of Welsh heritage myself, but I am very very sad to say that once a well known store or cafe opens here, it very shortly loses all semblance of the standards you expect over the border, and there is a general consensus amongst it's "employees", that the only point in going to work is to get home as soon as possible! Regional Managers please take note and make sure you employ people that really care about customers and don't denigrate your brand!

best bacon butty and cuppa ever and friendly hard working happy nothing too much trouble staff , lots of food outlets could learn from here...perfect!!

The coffee on this occasion was burnt tasting and the sausage was chewy. I am always disappointed that Waitrose don't use reusable cutlery and crockery.

Recently stayed in Menai for a few days. Waitrose store very welcome. Had a lovely coffee in the cafe.

I'm a fairly frequent visitor to this Waitrose cafe as using my Waitrose card I can get a free coffee (if I buy something small to eat). The coffee is good. The atmosphere is friendly and the service is also friendly and usually speedy. The cafe serves a range of Waitrose cakes and some warm snack type meals.The number of tables, however, is relatively small and when groups of friends gather (which is usually a recommendation) the number of free tables becomes more limited. There are two male/female toilets adjacent but there is sometimes a queue.The cafe is a convenient meeting place and can signal the start or finish of a shopping trip to the shop.

Nice busy little cafe to pop in while shopping at waitrose. Serve great coffee, cakes an a selection of light meals. Friendly efficient hardworking staff.

Starving Marvin after driving around the hills of north Wales all afternoon, we needed something quick and easy that wouldn't spoil dinner! This was just the job, a light, tasty scone with jam and a hot chocolate! Superb!

Feel about as welcome as a not very welcome thing- I go shopping in waitrose as it is the only shop in my village, I sit down for a cup of tea and sometimes sneak my kids a biscuit I've bought in the shop as they don't sell any decent ones in the cafe. Tania is always there jumping down our throat - can't eat your own biscuits in here. Nice...cheers Tania you jobs worth. Be a better place without her and her dumpy face. However Reagan who works there is always pleasant and makes a good mocha!

Went with a friend and once again the waitresses were chatting and laughing and not clearing the tables. We were lucky that we had found a parking space and I had been able to get my elderly friend out safely in the ridiculous car park that they have here. Once in the cafe all the tables were dirty, not overly so, just crumbs and napkins here and there, but they definitely needed wiping properly. The waitresses saw us but carried on chatting and I had to go and ask them to wipe a table. They did so immediately with a smile but this is not good enough. A relative of one member of staff came in and the welcome she received was second to none. The waitress actually walked out with her relative and I saw her in her uniform still chatting outside while the other member of staff managed the cafe herself. It was quiet by now, not as busy as it had been when I was queuing up for a snack and coffee. There was no coffee in the machine when I finally arrived at the front of the queue and no one in front of me had bought one. Therefore as well as not wiping the tables the waitresses had not filled the coffe machine and they certainly did not hurry to do so!

If you manage to find a table, you can get a quick cuppa at a reasonable price. There is a selection of appetising cakes and it is great for people with allergies as contents are clearly displayed. However, if you are on dairy free you could struggle as there are times when no dairy free options are available. Gluten free could also be a problem. So not so great perhaps!!Their soups are usually very good value, chunky and tasty. Self Service involves waiting only a few minutes and staff are pleasant and obliging.

Having a diy apartment we went to Waitrose to pick up some provisions. Finding the little cafe we stopped for a drink & snack. The sole member of staff was very friendly, helpful * efficient. both snack & drinks ok. Actually popped in another time during our week.

Called in to Waitrose for a few bits!! I love shopping here and the cafe serves lovely cakes from the shop!! There is one MAJOR dissadvantage to this shop the parking!! There is absoloutely no room to park your car and get out safely!! You need to be either matchstick thin or let your passanger out first and then you could come out of the shop to find your car scratched or dented!! They need to do something about this I overheard others saying the exact same thing!!

coffee and a yum yum, great start or finish to a shop mmmmmm. All staff are always ready to help and the toilets always clean x

Called in for coffee and a cake to this cafe and it is always excellent.You do have to go early in the day though as they run out of things as the day goes on,when we were there no scones,no teacakes and if you find a sausage roll you are very lucky.The quality is always high and the staff are lovely and welcoming.

Visit sometimes on Sunday mornings good value with Waitose card , food good and coffee excellant,however room for improvement in the loo's they look well worn and are not in keeping with the rest of the store.

Typical Waitrose cafe. Clean, utilitarian, welcoming attentive staff. Most of the goods on sale are available in Waitrose itself. Also have soups and various baked potatoes. Coffee very good. No complaints. Exactly what you woul expect from Waitrose.

When I'm passing the area I'm sure to pop in for a coffee and Cumberland sausage roll, always busy but I find the staff friendly answer accommodating and nothing is too much trouble, I agree it is small and busy but what do you expect when it's part of a supermarket.. definitely recommend

Great place to relax either before or after shopping. Lovely coffee and pastries, and newspapers to while away the time

Ideal location to stop off on the way to Holyhead, good service and usually high quality Waitrose fare. Lots of parking.

This is a small cafe located at the entrance of the Waitrose store. It serves lovely tea and coffee. It is a little cramped and at busier times it can be difficult to find somewhere to sit.

this is a waitrose cafe and matches others in the groupclean, speedy, smiley serviceideal if visiting the shop

Not much cop really. I was dismayed seeing a baby faced (14?) member of staff using her mobile whilst we were waiting a long time, she was really preoccupied and was grumpy as anything. Not on is it.

After shopping I frequently have a free latte at Waitrose. The cafe can be busy but on this occasion I had a corner table. The tables were clean and the toilet was clean.

A rare thing to find in cafes is good coffee ironically! Friendly staff and great prices make the shopping trip much easier! Thanks

The real shame here is the position.Coffee was very good and the pastries excellent BUT it is small, uncomfortable and seems to be on the corridor to the Loo's. Not a well designed store at all. We are well off, but I do find Waitrose's inflated prices very irritating. Morrison's in Holyhead is far better and a much friendlier store and a more comfortable shopping experience.

The food was average for a cafe. Not a lot of choice to choose from but what we had was good value for what you got. Had to wait a while to be served as when we got to the counter there were no staff there so we had to wait but when they showed up they apologised for us having to wait.

This is the best Waitrose on the Isle of Anglesey. I was disappointed that I had to pay for a hot chocolate, as this didn't qualify for the free drink on my loyalty card. So I had to pay to join all the pensioners sat nursing a free cuppa & saving money by not having to put their central heating on.

I love coming to visit my parents on Anglesey because it means I get to come to this charming little cafe. The staff are so friendly and always willing to go the extra mile, nothing seems too much trouble for them! The coffee is the nicest I have ever tasted (even better because it's free!) and the food is competitively priced and delicious. All in all it's a lovely place to visit and you won't be disappointed :-)

Very friendly staff, and good value for money, especially with a free cup of coffee! A welcome break.

Great for coffee and a snack after shopping. Breakfast good too. Clean, pleasant, staff helpful and friendly.

We decided to stop at Waitrose to stock up for our cottage break at Penmon Point and have lunch whilst there. I appreciate it was a Saturday plus Father Christmas and Olaf were also shopping there but all the more reason to have extra provisions in the cafe. They had run out of soup and only displayed 2 reduced, almost out of date, packs of sandwiches. However, when I did ask if they had any other sandwiches there was a cupboard full of toasties etc. Staff appeared not to know who was doing what and the queue was very slow moving due to this. Tables weren't cleared quickly enough. Not somewhere we would choose to return to.

This is one of my regular stops, and always delivers a friendly welcome, good coffee and tasty treats. Breakfast is recommended and the daily papers mean you can start the day with a good read. But no view of the straights, at least the beach at Beaumaris is a short drive away. Sorry Waitrose, I don't spend anything in your shop but your cafe gets a big thumbs up. Glad you have repaired your coffee machine.

Just nice to sit down after a shopping spree, a good choice of fancy cakes,washed down with a nice cuppa.Friendly staff ,efficient , a good meeting place with friends.Also a good place,to read the newspaper while the wife goes shopping,Well worth a visit.

A good coffe after you have been shopping. The only problem is there isn't a lot of room it is so popular. A cup per and a slice of cake a great reward after you have done your shopping.

Visited yesterday. Was on premises 10 minutes. Car park ticket issued for having been there 3 hours. Cctv and 80 witnesses say otherwise but waitrose couldn't care less. Not their problem.

Only go on weekends, but really enjoy our coffees (free) and always go for the delicious sausage baps. Cumberland sausage swirl in brown crispy square roll....to die for! Staff always seem busy in the cafe on weekend but really friendly, polite and helpful, thank you!

Café attached to a supermarket, novel idea. Good coffee and assortment of cakes and biscuits, pies and pasties. Daily newspaper available to read

we popped in here a few times in the week to pick up bits and pieces and enjoy a coffee and cake while deciding where to try next, very friendly staff, very clean facilities.

It is what it is,a really good cafe with decent coffee and nice fresh food.It is a bit on the small side and can get very busy but if you have the time and want a decent sandwich or a fresh cake then its perfectly fine.

The staff are so friendly and nothing seems too much trouble for them. The coffee is amazing and the food is really tasty. It's a lovely little cafe with a friendly atmosphere and decently priced food and drinks, I would highly recommend a visit :-)

I went in to the store, gave my save card 4 coffee.a member of staff took it off me I was disgustedI wont go back again

I visit Waitrose often and have a nice free coffee after shopping and the food is presentable. The problem with this establishment is the attitude of some of the staff, not all. One female staff member is outright rude no manners , no please or thank you. I now prefer to use the coffee machine in store and drink my coffee in the car.

A nice cafe with high ceiling and glazing across one side, and with the MyWaitrose free tea/coffee offer, a must when visiting. But it's too small for it's popularity and some tables are too close to the stores toilets which are accessed through the cafe.

Great little cafe to relax in after shopping . Cappuccino superb . Bacon roll superb . Lemon yum yum superb . Everything is lovely and the coffe is free . Can't beat it .

Waiter and waitress were laughing and talking behind the counter taking no notice of us and others. Rude and ignorant. Then another customer came in whom they knew and they promptly included him in their conversation. For goodness sake!? When they eventually turned to us they were very nice BUT. . . . Had to tell the waiter where to get my cold drink from ( below the counter). Last time.