Cafe Neptune in Isle of Anglesey

Last time we had fish & chips from here they were very nice but unfortunately tonight's were awful! The fish wasn't too bad but the cone of chips was diabolical, they looked like reheated leftovers & a very small portion indeed. Not good enough considering the price, I was very disappointed!

Great chippy! They were able to accommodate to our gluten and dairy free needs no problem. Friendly staff and best of all, great fish and chips. Will definitely be back when we are next in the area.

We had a lovely visit to Neptune's in beaumaris. Chips and gravy, yum yum. And one lady in particular was 10/10 for customer service. Thank you so much ! ❤️

Unfortunately the chips were a little disappointing, but the restaurant was very clean and well kept.

I was so pleased to find a fish and chip shop that did gluten free products. I made my order and went to the side to wait for my food, I saw a plinth that I sat on as I'm disabled and can not stand for long. The women who was on the card payment till told everyone to move down, she looked at me and said "move down" I said I just need to sit awhile as I can't stand for long she then said "if you can't walk how did you get here" 😡I said I can walk but not far. She made me feel embarrassed and uncomfortable. The food was lovely tho so apart from that rude women everything else was good.

If you like old chips cooked 2-3 times and re-served, then this is the place for you. Probably the worst fish and chips I've ever eaten.

Lovely fish and chips, best ever I’d say. Well wrapped up. friendly staff. Had fish and chips from here and the other one in Beaumaris and these were so much nicer.

I cycled to see my mum in Beaumaris, then on l my way back I thought it would be a good idea to visit Neptune chip shop and ordered fishcake with chips and curry sauce. I asked for it to be folded as I was taking it away on my electric bicycle to Benllech. After a long-ish journey with the food juggling around in my bike bag, I returned home safely with it being quiet on the roads and opened my chips and curry sauce pot in my kitchen, I was startled and shocked would say fearful too, to see that there was no fishcake anywhere to be seen… I froze for about 5 seconds with confusion staring into space standing solo in my kitchen with a zombified emotion. My next option was to cycle down from my place in Benllech to the Benllech Tesco. I cycled furiously in a bad mood, as I was hungry and there were holiday makers stepping into the road with no sense of direction causing me to be furious even more whilst I was hungry. When I arrived at Tesco I thought it would be a good idea to buy some frozen scampi. I was happy I bought scampi and cycled with happiness back to my place. As soon as I got in I put my fryer on to the recommended temperature and put the frozen scampi in the frying basket at this point I was feeling quite the chef in my small kitchen. As minutes passed by, I was nibbling at some chips in the paper tray from Neptune’s chippy. About 15 to 20 mins my scampi was cooked through, so I placed it in the paper tray next to the chips with a smile on my face. As I was eating my chips and the odd scampi, I saw what seamed to be a breaded disk on the bottom of my chip tray… I was startled and nearly chocked on my Neptune’s chip to find the fishcake on the bottom of the chips looking sorry for itself, The poor fishcake was squashed to smithereens and looked like a flat cap my grandad used to wear. I was happy and furious at the same time. I just waisted scampi and money. lm settled now after this confusion but please customers, check the bottom of your trays especially when ordering a fish cake from Neptunes. The chips and fishcake was very nice and Service very good. Sian was very helpful and attentive. Will be calling again.

lovely staff, price was a little steep for what wasn’t the best chippy ever. most of the food was lovely though, just been to other restaurants on this trip that’s much better value. did have great gluten free options!!

Food is not good at all don't know how they are still going. Chips are dry flouvourless fish is a dry . Get your act together

Probably the nicest fish chips and peas I’ve ever had quite pricey but very nice. Clean and tidy friendly staff

We were the first customers of the day I have steak and kidney pie and my partner had meat and potato both with chips and gravy. Food was lovely and the place was very clean, staff were also very nice and friendly.

We came to Beaumaris a few days earlier and it’s a lovely place we were going to visit a fish and chip shop near our cottage but they had no haddock, so it was Friday and we visited here it’s dog friendly and the staff were so pleasant and welcoming I had a kids portion my hubby a regular his portion was huge my portion was plentiful too the fish was lovely and white and the chips were cooked to perfection what we did notice most of the chip shops were gluten free we will definitely return delicious food

Went here earlier after reading some good reviews only to walk in to an older woman whispering to the cashier who looked uncomfortable. I approached but heard her just saying horrible things about another worker who was there. Decided I did not want to spend my money in a place who allows their staff to be mistreated and spoken ill off. Created a horrible atmosphere and I feel so bad for the poor workers who looked so uncomfortable about the situation!

Really bad experience there - the bosses mum (I can only assume) came in and was talking bad about other employees to the person on the till with her back to customers. Didn't even get my food in the end. Waste of time and waste of space.

Saw an elderly woman looking pretty unhappy at the counter, I only overheard some of what she said whilst I was waiting to order however the elderly woman appeared to be quite visibly making staff uncomfortable. I'm unsure if she was related to one of the staff members or not, but she appeared to be criticising quite a young looking dude and misgendering him. The whole situation felt gross, and I'm not sure I can eat here again after the extended wait for my food, which felt subpar compared to other establishments I had attended, as well as the lack of protection of staff who looked uncomfortable at what the elderly woman was saying. As a trans person who saw how the staff were treated, I wouldn't feel comfortable or safe telling my friends to dine here just from what I overheard. I later saw the young man leave the establishment and watched him leave, it appears staff aren't treated well here. I left shortly afterwards as I felt uncomfortable. Do better in future! Overall thoughts: - Food: 1/5 - Food was greasy and didn't feel as nice as other chippies I have frequented previously. - Service: 2/5 - The person at the counter was friendly, but the elderly woman around the counter made the vibes off. - Atmosphere: 1/5 - If a staff member has to leave after other staff or relatives of staff are seemingly rude towards them, there isn't a good atmosphere and it shows you don't value staff.

Customer service by the lady we got served by was really great very helpful and very kind and well mannered the gent then who served us our food was very polite and it was a pleasure to be here and eat here travelled around for a few weeks and have to say this shop has the best chips I have ever tasted we also had sausage in batter and gravy and curry sauce all of which was equally has good as the chips thanks you guys for a great service and and very friendly welcome would definitely travel here again just for the food and the service when we are back over from Australia thanks 🙂🙂.

This places chips and gravy is DIVINE😫

Went to watch the football and get a bite to eat but all the seats were reserved so we left. Disappointing this wasn't advertised

When I first walked in here I thought the fish and chips where going to be amazing with the resrestaurant being so clean. How the food let this place down the chips where over cooked and the fish was okay, but not worth the money. The sausages where the best we ordered. All in all we will not be coming to this over price chippy again.

I feel sorry for people who actually think this is a good chippy, how bad are the other chippies they have. Such horrible chips, barely any potato in them and dry as a bone, fish was greasy and all this was overpriced. Save your money and go elsewhere

Excellent Gluten Free - suitable for coeliacs - prepared in separate fryer. Also allowed our Dog to sit inside.

Called yesterday on a wet/windy visit to Anglesey, the plan was to eat the fish & chips on the front but due to the weather we sat in the car. The fish & chips were outstanding, cooked to perfection & piping hot, the staff were helpful & friendly, highly recommend Neptune's to anyone who visits Beaumaris, we will definitely be calling again.

BEST STAFF EVERRRRRR LOVED IT SO FRIENDLY ESPECIALLY THE YOUNG MAN THAT SERVED ME <33333 food was alright,

Very small and off the beaten path. Exterior is clean and well kept. But overall so small that food and service suffer.

The food (chips, suasages, scampi, calarmi, whitebait) was worthwhile the long wait and the price was extremely good. It was better than some of the 4* restaurants I've been too. There was a nice clean dine in area. The service was sharp and to point but it was a Bank Holiday and they were busy. We'll be back!

Best fish and chips I’ve had in a long time. Other members had scampi, it was all lovely. Staff friendly . Made a nice change for lunch by the sea. Will pop over the bridge and visit again

Scampi smelled very bad and chips were tasteless. all the salt and vinegar went on the scampi, none left on the chips And also overpriced

Bought fish and chips last Sunday evening to eat on the pier - warm evening. WORST chips ever! - tasted and appeared as if recooked from the previous day (?). Fish was reasonably cooked but quite small for the price - half the size we get locally in Shropshire. Not recommended.

Worst fish and chips I've ever tasted - how this place stays open and has repeat custom is puzzling. The chips where horrendous, barely any potato in them, the fish batter was bland and greasy - the actual fish tasted nice inside but for the price - AVOID!

Great food, gluten free options available

Great Fish & Chips cooked by the proprietor, Matt. We went for haddock and regular chips split between us. Great quality and reasonably priced.

Had to ask for the table to be wiped down from the previous guests after waiting for 10 minutes, the young chap /server was very polite and attentive however the food we ordered wasn’t value for money we thought. Total bill what is £36 odd ,chicken burger looks nothing like what was on the menu ,a few chips for £3.20, no serviettes, tomato sauce sachet 40p, just didn’t think it was value for money,felt ripped off,will go else where in future but wish the young server much gratitude as he had great people skills

Kids meals expensive order off main menu also you get bigger servings when you do. On a kids menu it costs £1.50 for a fruit shoot!!!! Saving only 10p as they are £1.60 to buy in Neptune’s daylight robbery!!

Chipper which is dog friendly and the chips are nice. However the seafood was shocking and almost inedible. We had mixed seafood a fish and whiting. All were terrible. Lady serving was lovely!!!

Been coming to this chip shop for years. Yesterday we were given a thin sliver of fish not six inches long and a matter of mm thick, a portion of chips with mushy peas and a curry sauce for 24 quid for 2 of us. Half the size from a previous visit. There is a new chip shop down the road we walked past afterwards and is 18 quid for the same meal. Not getting ripped off again and not going back.

Take out fish and chips, nice and crispy, fish was perfect, chips great, I have a fussy 11 yo, who ate loads and was happy. Just give it a try and judge for yourself.

Fish and chips plus a fish cake. Lovely food, decent price and the staff really nice too. Ate in because was getting a bit too windy outside.

Really surprised at some of the other reviews. Have been a few times when we’ve been over, most recently this last weekend. The fish and chips have hands down been some of the best we’ve ever had (and we’ve had a lot around the UK). The fish in particular was freshly cooked to order and melted in my mouth!

We ate in as a family of 5 and all was fine. We all agreed the child were fresh and the kids enjoyed the sausages. Burger adequate. The tables were comfy and clean.

£4.50 for a portion of chips. Massively disappointed. Chips were brown and tasted of oil. Like the oil had been used and used.

Freshly cooked fish and chips. Hot. Nice curry sauce too. Ate in from take away cartons(eco friendly ones). Quite full but not noisy. Staff friendly and cleaned tables as people finished.

I did the take away I had fish, chips , mushy peas for 1 person I was charged £21-60 also I got a bag . I didn't realise how much it was because he didn't give me a receipt it was when I looked at my bank details I found out I'm in shock I definitely won't go again

Called in Friday 20th October ,l ordered 1 fish & chips & a portion of mushy peas & a carrier bag .l didn't get a receipt as I paid by card just looked on bank account I was charged £21-60. I'm in shock !!

These were the worst chips from the ground floor takeaway that I have tasted in 76 years…..and I have tasted PLENTY. The fat was decidedly rancid, the chips hard and grey in colour. One star is in recognition of the fact that they were hot. Apart from that there was a superficial top layer of yellowish grey specimens carefully disguising”what lies beneath”, ie: crumbs and slivers of batter/potato and the fag ends of whatever. We complained to the waiter, a young man, who proceeded to silently slither out the back. The cook (presumably), a young woman, waffled on about the problem with “new” potatoes. Presumably she imagined I was either of a very low IQ and/or lamentably gullible, neither of which are true. Sadly, I suspect she is not teachable and what she produced was a disgrace - and daylight robbery. Never again - appalling, scarcely edible “food”.

Awful. Very poor quality food. We’re a family of 6 and we were all so disappointed. The chips were overcooked and incredibly hard. Everything else was hard and all tasted of stale cooking oil. The curry sauce was watery and appeared to full of bits of meat, possibly chicken but who knows? No good for the vegetarian who ordered it. The whole lot was binned and we ended up making tea and toast when we got home. It was very expensive but if the food is good and tasty, you don’t mind. Sadly in this case, we were well and truly ripped off. I must make a point of saying how friendly the server was. The lad with long brown hair, he was so lovely. It’s such a shame he was the only positive part of an expensive lesson. Go to the other chippy (Dockshack - excellent quality!).

Superb gluten free food and a very pleasant atmosphere.

We visited the Neptune Bistro in Beaumaris High Street after a visit to the castle on an overcast midweek late afternoon. The Bistro was fairly busy but we managed to get a table for two and ordered a fish & chips meal with a cup of tea. The interior of the bistro is fairly roomy and offered both a take away service and a sit down facility. Our fish and chips were delivered to the table in a good time after ordering and was a welcome meal after our day driving around Anglesey and visiting the town. The meal was served in a polystyrene container and was enjoyed by us both, not the best fish and chip meal as some of the chips were a bit hard but certainly not the worst. Would consider using again if we were in the area.

Probably our favourite fish & chips place on Anglesey. We drive from Northern tip of Anglesey to Beamaris as a treat to get fish & chips because they are so good. Sometimes we eat in other times we do takeout. Always good quality. Quick too.

Just eaten delicious freshly cooked fish and chips on a bench overlooking the sea. These were the best fish and chips we’ve had for a long time. We’ll be back.

Really great food....bit pricey but worth it for the consistency

These are the worst fish and chips I’ve ever had and I’ve had quite a few in my lifetime. The chips were so hard I could hear them rattling around in the tray! It cost us £31.00 and we felt totally ripped off!!

Fantastic place for fish and chips Prices are steep (hence 4/5) but this is understandable for a suffering seaside town and I was happy to pay that premium for the wonderful meal we had! Lovely staff too, great customer service from everyone in there, even towards the end of a busy Sunday night :)

First time my family and I visited this place and it was a nice experience. It wasn't overly busy and we had nice window seats. The staff were friendly and informative and prompt at cleaning up the tables after customers left. We enjoyed the food which was reasonably priced although I didn't understand why they gave us takeaway cartons instead of plates if we were eating in? But I would recommend 👍🏻

Great fish and chips and brilliant gluten free options which is rare.

Fish and chips restaurant with a pretty good atmosphere and staff. The decor is not particularly exceptional but the wooden furniture is nice. Overall everything is clean. The checkout staff does the minimum but the service is good, the staff takes the time to serve well and discuss if we ever want something more and take the time to let us know if necessary. For example: paid sauces, the staff warns us that it will be extra and that we will have to pay (on the other hand, it's not great to charge for sauces but that's a personal opinion). The food is the big negative. Be careful, the portions are rather very generous and the prices are quite reasonable even if you can probably find cheaper fast food. The fish is very fatty, but then very fatty. If you like it no problem but otherwise prepare yourself. In short overall you will probably eat better than many other places but don't expect anything very high quality either and for the price of £10/12 per person you can perhaps add £5 and go to a restaurant which will serve you healthier food or even fish and chips but with less fat.

Very expensive, even charged us 50p for an extra tray on a £30 plus order. The lady who served us was very nice. Wouldn't go back due to the rude guy on the chips.

Long wait, nice food, a little expensive for a chippy . Portion size reasonable. Nice staff . Would recommend just a little overpriced

Fish & Chips seemed very expensive so went for fishcake. Chips were excellent but fishcake was a bit small and was a typical chip shop cheap fishcake. We ate in and service was very good although table had not been wiped down from previous occupants.

Absolutely disgusting never before have I ever had chips devoid of potato and the fish was like eating a moccasin

Came Oct 2022 , prices alot more expensive , alot more friendly back in Oct too. Food is fantastic. But such a shame that the prices have gone up drastically and the service has gone down.

Excellent cod and chips -tasty freshly battered fish and crispy real potato chips.If you wish to eat at a set time then allow for some wait as everything was freshly cooked to order. If you choose to eat outside watch out for greedy seagulls and keep closing your tray in between mouthfuls otherwise there are seats in the shop.

We bought take out fish and chips, which were really good and seemed freshly cooked. Service was quick, given that we were in a group of 7 people. Staff were very friendly too.

Visited today, great quality of food ! handmade delicious chips! Food portions are large - too big for one person, therefore the price is understandable. I haven't eaten such tasty fish and chips for a long time ⭐️⭐️⭐️⭐️⭐️

This was the worst portion of chips I have ever bought. Had I opened them in the shop i’d have thrown them back. Disgrace.

Great service , nice food and really friendly staff

Extensive menu, pretty good fish and chips though maybe a tiny bit greasy.

Worst chips ever....dry, black and not even constistly ' chip' size. Fishcake bland and sausage even drier than the chips Will not visit again.

£7+ for 8 pieces of scampi from a bag. Absolute rip off don't bother and save your money. It's clean to be fair, the toilets were out of order though!

Great food the fish basket was just perfect and the dog loved the sausages

Gluten free delight!! Purchased a take a way tonight, 10/6/23, excellent GF batter on our tasty fish with smashing chips, mushy peas and tartare sauce. The staff were very helpful and at £20.30 the lot a good value, freshly cooked, meal for two. Looking forward to a second visit soon

Two nice fish but very small one pie, ok not brilliant and three very small portions of very poor chips, cost over thirty pounds, I know these places have to make a profit but really. Perhaps you should call it the Dick Turpin.

First visit here. We had spent the morning in Beaumaris and fancied a fish & chips to take out. Staff very pleasant and helpful. Price for 2 x Fish & chips is £21. (I've seen comments that this is overpriced but I don't agree. I pay the same in my locality) . We took our food to the prom to eat and were surprised when we opened the boxes. We each had 2 pieces of fish each which was delicious. Thoroughly enjoyed our meal and will definitely visit again.

Came here with the kids and ordered some chips and chips and gravy,after telling the staff to put the gravy on the chips ended up with a carton of gravy which was a waste of rubbish,then the chips were literally hollow scrapings with hardly any potato in them wouldn't mind but chippys used to give the scrapings away.Certainly won't be wasting money here again And as for the mushy peas if you like grim brown tasteless mush then it's one for you

What a horrible place! The chips are the worst I have ever tasted in my life. Dry (even with salt and vinegar!) and more black and green ones, than normal. The fish at almost £8 is the size of a child’s mini fish, and the mushy peas taste more like curried peas - and look as vile as they tasted. Cans cost £1.50 - 50% inflation from the Spar a few doors up! Basically it’s a tourist trap - preying on tourists looking for fish and chips in a beautiful setting. DO NOT RECOMMEND. Absolute rip off and tasted disgusting. Avoid at all costs.

Very disappointing. As a local resident I’ve been here frequently over the years. The food on offer does not do justice to the beautiful island we live in and has seriously gone downhill since Covid. Please don’t waste your money. This is the first time I’ve ever written a Trip Advisor review but I’m so dismayed by the experience I had to share it.

Absolutely the best fish and chips I've ever tasted.

Clean establishment hence why we chose it. Apart from that and the friendly young man on the counter the rest was shocking. It must trade on tourist and the position it is in. The fish basket was over cooked with more batter than fish. The...

First fish and chips 🍟 I have had for years that I really enjoyed

We had fantastic food and service today in the Bistro, with I had asked the Ladies nave who served us as she deserves a special mention. Thank you, from the man who ordered the Purple Moose beer

Wish we read the reviews first.. the staff (girl with blonde hair) was absolutely disgraceful! Brought us the wrong order and was shockingly rude to us by shouting at us from accross the room as if it is our fault! Food was okay, will not be coming again!

I don't like giving bad reviews at all. The chips I binned and the burger I can only describe as iceland economy burgers.

We are frequent visitors when on holiday in the area and have been for many years. Totally appreciate cost of living increases affecting small business however £30 for one cod, one haddock, 2 chips and two sausage is extreme. This was not the upstairs bistro...

We visited the bistro upstairs. It's much different than the ground floor take away shop. Great menu and outstanding quality. Not overcrowded and very good service. Try it

Went to Neptune Bistro (above the chip shop) and would highly recommend!! I chose from the lunch time specials menu that was great value for money. The fish was excellent, the batter was light and crispy. It’s obvious they have quality food and excellent chefs....

This has always been a favourite of mine - taste wise spot on! However the prices have gone up crazy amounts, £21 for 2 portion of fish and chips . I ordered and was asked to wait the other side, I then proceeded to stand for 25 minutes!!! They were basically giving my order to other people at the other side of the restaurant (was wildly waving my arms but they were handing to people who ordered after me). I had children and an angry toddler waiting (who then had a massive melt down and threw his chips all over the pier!). They were very polite and apologetic, I think a gesture of some free chips or something would have been appreciated. I think for the price I paid I was disappointed!

£23 for a fish bun with chips,fish and chips and 2 teas. Not the best and very expensive. Chips were dry and loads of little sharp chips,batter was quite greasy on the fish . Had large fish and chips with small fish and chips at...

Simply the best fish & chips ever. The service was friendly & efficient. We will be returning, great food Keep up the good work. Pete A

Had fish and chip and peas in here for the first and last time today. Expensive to eat in and pretty grim, most of it wasted especially the revolting mushy peas. The people at the next table also binned the majority of their food. They said never again. Spoiled the day really. Had a bad stomach after.

So after spending £47 on a meal for 2 adults and 2 children I thought maybe it will be worth it, yes £47.00 on fish and chips and I was wrong. The batter tasted burnt and had a strange taste and colour, after a few...

Never judge a book by its cover. It looks rustic as it’s just wooden tables & chairs/benches downstairs. If you don’t mind eating out of the cardboard cartons which were brought to our table along with the HOT drinks (had to let them cool) in disposable cups within a few minutes of ordering along with the mandatory salt & vinegar. Grab a eco friendly fork etc off the counter & I’m sure you’ll not be disappointed. At the end of the day if you want to be inside where it’s warm/ dry & no risk of seagulls stealing your food you can’t go wrong. You just need to know what to expect which is why I’m sure the overall ratting isn’t very high. You get EXCELLENT service, REALLY TASTY fish & chips in a CLEAN pleasant environment. We’ll definitely be going back soon. I’ve already recommended it to my friends who live in the area.

Beautiful fish. The girl who served us was lovely but was clearly struggling (it seemed as though it was her first day as she didn’t know where the toilets were when asked) it seemed a little unfair to us that she was left on her own to serve when so new and nervous.

As a family, we make the annual Christmas visit to Beaumaris. Often, catering for all 13 of us can be an issue for some takeaways. We were skeptical about Neptunes after seeing varied reviews. Whether new management has taken over or not, the service was...

Ordered takeaway. The fish were extremely overpriced at £7.50 for the size of the fish which was extremely disappointing. Chips portion was good. Charged us for scraps (30p) after ordering £54 worth of food! - which I was astonished by!!

Without doubt the worst chippy meal ever. Chips well more like little pieces of pork crackling and at £4.50 for a large bag - shocking. Pie was nice but obviously bought in. On a very cold day wanted a better meal.

It was OK, nothing special. For the money, though, it was a bit disappointing. Fish was a bit small, batter was nice and fish cooked well. The chips were chips, nothing special. Maybe a bit stodgy and overcooked if anything. I had expected something special...

Beautiful fish and chips. Good portion sizes. The lady that served us was really lovely and helpful. Very clean and tidy.

Fish and chips were okay, but quite expensive, fish and chips twice, 1 mushy peas and 2 small chips £29..... paid then went back and asked for some ketchup only to be charged 40p!!!!

Ordered about 5 pm fish chips and mushy peas and scampi and chips. Enjoyed the battered fish but chips very dry and tasted of cardboard. They looked like they had sat for ages rather than being fresh. The scampi and chips were served together in a box with the chips more like a kids portion. Overall very disappointing and expensive for size of portion and quality.

5.20 for a pukka pie. Absolute extortion. lovely chips but £8.10 for a pie and chips for a poorly paid local lad. Is this fair???