Waitrose in East Dunbartonshire

What was once a friendly local supermarket now seems focused on virtual shoppers. It is not the fault of the staff who are first rate but the fact that Waitrose Byres Road is all about Deliveroo. It is often difficult to access the food as there are 6ft high trolleys being stacked for home delivery taking up the space with staff having to concentrate on fulfilling the online orders. It is too small a store to cope with this. I used to visit the store on a daily basis but now very rarely.

The Cafe is not really a Cafe, as seldom, is hot food, available. Signs recurrently displayed: “Due to unforeseen circumstances either:! “hot food not available” or “limited menu available”. Given that these signs are almost on permanent display, the circumstances can hardly be “unforeseen”??? Heavens above, can this not be remedied? Almost all of 2024. I now phone before going and shop elsewhere if cafe not “open” Shame.

I get treated as if I am an annoyance by the staff and should not waste their time coming in to the shop. I was owed £30 this morning which they did not have in the till at the kiosk. I was asked to come back in the afternoon...really...Waitrose! I stood my ground and said I would not be coming back, so eventually a member of staff went and got the money from the finance office after making me feel bad and embarrassed.

In store at milngavie served by Janet Apparently I didn’t stack the belt correctly I was just trying to make space for customer behind Abrupt manor will be avoiding her checkout in future. Spoke to me last time about not having a Waitrose card I have a retail business and have to deal with constant service issues. I really don’t need extra in evening

I bought an organic christmas turkey crown 22/12 use by 26/12. I cooked according to instructions on christmas day. The worst I have ever attempted to eat, dry and tasteless. Very disappointing. However the dogs enjoyed it.

I use Waitrose delivery ..every week. It's diabolical nowadays. They have increased delivery price & decreased the service. Usually late & often significantly. No good if you are going out to appointments. I cannot recommend this service nowadays & I have used Waitrose for many years. Shame.

Visit here with my toddler almost weekly. The cafe offers great coffee and whilst they tend to run low on supplies by late afternoon I appreciate that this results in less food waste. The prices are fair for other similar local establishments and I like the fact you can choose to get things in store after trying them at the cafe. There is really useful family bathroom facilities which can be hard to find and their parent and child parking spaces are generous and close to trolleys which is well thought out. Other reviews have mentioned empty shelves but I've never found this to be the case except for during extreme weather. They have a good selection of non food items as well, better than most other local supermarkets of the same size.

Possibly the tattiest branch of Waitrose with a lack of staff, empty shelves, broken tills.......Lidl in Partick is cleaner & better stocked, plus you don't have staff smoking outside the front door of the store. Clearly poorly managed.

I shop there regularly, there is a good selection of quality food and the butcher counter is excellent - good quality meat at a reasonable price. Very friendly staff in all the departments. The shop is also very clean and bright - a pleasure to shop there and have a coffee in the cafe.

They have a new Sushi counter where they made fresh sushi in front of customers. It is better than restaurant quality and the price is reasonable. it’s a completely different experience we love it!. We also order the platter for our family get-together.

Very clean. Staff very approachable and professional. Go that extra mile to help any customer in need.

We had a cooked breakfast and a coffee from the cafe, food was great and well priced for the amount of food on the plate, the staff were also very friendly and chatty.

Staying locally went for breakfast on Saturday 9th October, ordered the traditional breakfast, waited 25 minutes but the breakfast arrived beautifully cooked and presented, a real pleasure and not expensive. Flushed with success, I returned on Monday to repeat the process. Not only did the person on the till not know whether breakfast was available, I waited another difficult to understand period, the breakfast arrived, what a disaster, who stacks two fried eggs on the top of each other? I can only assume someone with little or no skill was preparing food on Monday, it was so bad I began to doubt that I had been to this Waitrose on Saturday, food was both undercooked and over cooked, presentation was, well had to be seen to be believed. Hopeless, who ever prepared that breakfast maybe should get back to something unskilled.

Service was top of the line. Kudos to the young man at self checkout, lady at customer service that was helping self checkout and young lady that ring our products . Exceptional customer service .

10 minutes in the fish deli area sole person waiting, others gave up, I spent this time watching a 'partner' who really should have a trained parter with her 'really butcher' a leg of lamb, in the end after a seven minute attempt she gave up took her hat off, then mask then apron to go and get help, 5 minutes later a guy came along and sawed the leg in two, (I think it had simply decided to give up the fight). The girl then decided to wash her hands and put the hat back on, then the apron again, to come to the fish deli to serve me the only two lobster tails in the counter display. I was asked how many I wished and repeated 2, to which she said how many of these (there were only 2). The shop had one person on three deli counters all requiring different hygiene needs. the only staff member with a trolley just wandered past and looked at me uncaringly. This store has taken a nosedive and its leadership is appauling. Just take a look at the reviews, it is your only means of contacting a MANAGER.

Wonderful Customer service over and beyond the norm. Yesterday I had reason to phone regarding an item which was slightly off. Immediately I was refunded but not only that.....a replacement plus flowers were delivered to my door within an hour.!! Best service ever.Thank you.

Visited the Waitrose Milngavie store last week in order to purchase my daily shop, was struggling to find a brand of milk I was interesting in purchasing, as I approached one of the members of staff in order to recieve some help she greeted me with a stern, aggrovated posture. When I explained my problem she looked at me with a look of disgust and pointed her finger in a direction. I am appauled at this girls attempt at helping me !!! Will not be returning.

From my experience at the Waitrose in Milngavie I thought the layout of the shop floor was very confusing and the duration of my shop took way longer than shopping in other stores.

I was shopping in waitrose and I found it very hard to find the items I was looking for. When I asked the staff, they weren't too sure where the product was either. Very unhelpful. Very disappointed.

I visited Saturday morning for brunch with a vegan friend. Despite a menu with a few options there was nothing available. Even the soup was pea and ham. Now this would be bad enough in a cafe in the middle of nowhere but in a...

I have always found the personnel in store genuinely keen to assist. Some of this comes from training, much of it is innate and may also be assisted by a very sound Personnel Manager in-house. When glitches in the system come to the fore it...

Was in the area and had some time to kill so went to the cafe in Waitrose. Used to go regularly when it was free coffee and put up with the painfully slow service, dirty tables, dirty cutlery, empty water jugs, limited menu, dirty high...

Came here before and service and food was terrible. Yet on this visit they’ve definitely improved we just had coffee and cake and it was good the coffee was perfect and the cake was nice and fresh. May the good service continue

Good straightforward breakfast. Very nice three boys behind the counter, very helpful. Maybe avoid the rolls if you have any crowns......

I regularly grab a soup or a sandwich here at lunchtime because it`s consistently good and healthier than a McD`s. You can opt for cooked breakfasts all day too which is a nice option. Not inexpensive but it`s handy with plenty of free parking. Just...

It never has the stuff on the menu such as the soups so dont recommend there are plenty of other place to go for a lunch or shopping in the surrounding area

I am a regular customer at Waitrose Milngavie. Most mornings I do my shopping and then afterwards relax in the café and grab a brunch, the past few times I have went in I have had to wait in a que for over 10 minutes,...

I went to Waitrose to pick up lunches for my son at the rugby club and the sandwiches were over priced and very low quality, clearly used cheap ham and cheese. not only this my daughter is currently in a wheel chair and there was...

Third time I have been here in two weeks that the cafe has not had items offered on the menu. Twice I have asked for mushroom, tomato and poached egg and twice I have been told that it is not available, despite the mushrooms/egg/tomato being...

10am on Thursday January 3 2019,. Second in queue of two in cafe, Lady in front of me being served by one staff member. Another staff member joined her then stood idly behind her and ignored me for at least five minutes making no effort...

My friends and I would do a bit of shopping in Waitrose then we would go to the cafe and enjoy our free tea or coffee if you purchased a cake, sadly the deal is no longer available. We dont shop as much in waitrose...

Enjoyed regular tea and coffee breaks in mornings and afternoons in this cafe part of the supermarket. Prefer this location to many other coffee and tea places because it is convenient to come and with free car parking. Clean and minimalist interiors with comfortable seating....

Quite a large cafe in this supermarket, always well used. Usually a queue for coffees, slow to make each one individually. I like their soups but was very disappointed by the bacon roll. Nice variety of cakes and beverages, spacious, light cafeteria with good facilities...

We had the best meal that we ate on the West Highland Way in this cafe - gorgeous tasty fresh salad - thank you!

Stopped off for breakfast and unfortunately the sausage wasn’t cooked properly and the roll comes not buttered It’s also over priced

A friendly, small and bright supermarket with coffee facilities. Waitrose prices are always on the higher side but you Are paying for top grade facilities, stick and staff.

Had breakfast here on two occasions over the weekend when I was staying nearby. It was tasty. Lots of choice . Staff were busy and we did have to point out that tables weren't being cleared quick enough with empty tables cluttered with dirty dishes...

I regularly shop at Waitrose in Milngavie because it is pleasant, reasonably convenient and all in all a good shopping experience. It is, however, a bit of an indulgence as the prices are pretty steep. Being a skinflint I often go hunting for the yellow...

You would think we should know better. The last time we came here for breakfast it was bad.......but today it was inedible. I had to leave it it was that nasty. Hard broken egg and bacon I couldn’t even cut! Needless to say we will...

Plenty of parking, nice open venue with full length windows. Main trade is teas coffees and cakes but does offer meals on a board aboveboard the counter, but no menus on the table. You pay for the meal before you get it and get a...

Everything I have had here (over a couple of years now) is excellent in terms of quality; prices are generally fine, if a little expensive for some items. Cafe is on an outside wall, so nice, bright and airy. Only issue is that service at...

Service in Waitrose is always excellent as are the products but it does get very busy at times which can slow things down. Best time to go for food would be just before the lunchtime rush or its nice for a breakfast when its quiet...

Been here a few times, the food is good. For example apple strudel is amazing and coffee and tea, served in a proper teapot are both excellent. But the service is awful. It's a Management thing, the girls are courteous and attentive but it seems...