Wagamama in Maidstone

Lovely place always nice to visit. Foods great and service is amazing

Staff are always friendly and efficient and the food is always fantastic including the vegetarian options one of the best Wagamama's in Kent

Quick service. Amazing food as always.

The staff are lovely apart from one of the lady staff (a bit poker face). However, the portion is so tiny. I had exactly the same dish two other wagamama where the portion is a lot more reasonable. The hotpot I ordered in Maidstone is more like a starter instead of a main course.

Absolutely love this place, great food and great service!

Had dinner here on a Monday with my wife. Service was welcoming, friendly, and quick. Our plant based dishes - delicious. They were even kind enough to accommodate a swap of an ingredient without any issues. Loved the experience here!

Had a fantastic meal here with my friend. A lovely restaurant, first time here since it opened and I was very impressed. The service was amazing from start to finish. Megan in particular was very special and ensured our whole meal was thoroughly enjoyed. She made sure we were happy with our meal throughout and had such a warm and joyful spirit. All of the staff were very attentive and made sure we had everything and that we enjoyed our meal. The food itself was delicious as usual and everything came very quickly. Very happy and will definitely be back.

We had a great lunch at Wagamama today. They have many gluten free options available, which was great for my daughter. She had crispy chicken ramen, and I had the noodles with shiitake mushrooms. Both dishes were very tasty. The service was friendly with a smile, and the place had a nice interior. Paying via QR code on the table was also very convenient.

Aesthetically pleasing dining area, food, the kindest staff, my favourite food. Wagamama’s is the place I introduce to everyone, and if someone hasn’t been, I can't help but audibly gasp. It’s like a calling—I feel compelled to spread the gospel of Wagamama’s to the uninitiated. In the image attached, you’ll see three of our absolute favorites: the prawn firecracker curry, the mini chicken ramen, and the shirodashi pork belly ramen. Let’s take a moment for the mini chicken ramen—yes, it’s from the children’s menu, and yes, it’s only £5.50. But don’t underestimate it. If you’re not in the mood for a huge meal but still want something satisfying, this is a brilliant choice. It comes with marinated chicken breast, thin noodles, chicken broth, pea shoots, carrots, and sweetcorn. Exactly as it appears online, no disappointment here. The waiting times? Short, as long as it’s not packed, and trust me, it’s beyond worth it once your food arrives. The staff are always friendly and attentive, and the menu is extensive, offering options for everyone—vegan, vegetarian, Hindu family members, and even the pickiest of eaters. The spicy dishes? They’re actually spicy, not watered down like you’ll find in most places. Refreshing, right? And the drinks—don’t miss the ginger and lime nojito, one of the best I’ve had, or the peach iced tea, which is equally as impressive. Want a little extra heat? The chilli oil is the perfect touch for any ramen broth. As for sides, the chilli squid and tama squid? Unbeatable. I’ve never said no to a Wagamama’s visit, and I doubt I ever will. This place truly is food for the soul, and I would recommend it to anyone without hesitation. I felt the need to add, I cannot think of a single group wagamamas isn't for. There is a menu you can request that has calorie information hidden, a full brail menu. I've come here with so many people who all have different requirements and they've been accommodated without any fuss.

Awful. This place is now a shambles. They cram so many people in, have untrained staff, and a kitchen that can not cope. My last review was bad, but this place has hit rock bottom. Within 90 of entering the building, we were seated and got a drink. Our order miraculously disappeared, and staff weren't aware we had even placed an order. I walked out and will never go back.

I ordered a drink that never showed up. Staff weren’t attentive they didn’t check if our food was ok or we had all we ordered or needed. I eventually flagged down the waiter and asked him to remove my drink from the bill as it never came. Thankfully the waitress mistakenly brought over tap water to us otherwise I would have had nothing at all to drink. Then I find a 1 inch bone in my duck domburi. The waiter is barely interested and either a space cadet or so clueless or never been properly trained in hospitality!! He said he would tell the kitchen. That was it. No proper apology. Normally the manager would come over and apologise and perhaps offer a free drink (if it arrives) or dessert. But nothing. Come on Waga do better ! Not impressed.

Went last night and although the meal my wife got didn’t go on the system, meaning it was late out, the staff and manager handled it brilliantly. They were very apologetic and professional which we appreciated. Service was great and food was amazing as always

Starters and mains excellent Staff friendly Manager very attentive and offered free starter while waiting on our main course due to brown rice taking 25 minutes Recommended

Ewan was brilliant, very friendly and accommodating. Made our experience excellent.

Everyone who works here is so kind and welcoming - even when they're busy! Thank you to Shaun and Misha for their service ♡

Me and my partner love a waga’s! The food is always delicious and the customer service is always great.

It's a nice restaurant to visit. Very expensive though so has to be an occasional treat.

Came here for lunch on a Sunday. We managed to get a table for 8 when a lot of other venues could not fit us in. Staff were very welcoming with efficient and attentive service. Wagamama have a wide range of dishes on the menu albeit the menu has not had any significant change for a number of years. Food always hot and freshly cooked. A shame the Lucky Buddha is now in cans rather than bottles.

I went there 1st time with my kids just two days ago and we all loved it. Food was delicious, place was nice and clean and service was great. They really looked after us and nothing was hard for them. We all had rose drink which was delicious 😋. I’ve been here 3 times so far and everything was always amazing. I love Japanese food so this is my favourite place to eat in Maidstone.

Excellent service as usual here. Food served quickly and tasty as always. Fay is a superb host, genuinely pleasant to one and all. See you soon! Nic

AMAZING restaurant! Food came out very quick nice and hot and was lovely the staff were amazing and helpful! Definitely recommend going to dine 🍽👌

The food and was truly exceptional, our server Fay was incredibly friendly and attentive throughout our meal. Will definitely comeback !

Came here for lunch after a spot of shopping. I was greeted by Fay, who did a fantastic job making me feel comfortable and welcome. I have autism, so going to a busy restaurant can be a bit daunting, but Fay was very understanding and reassuring. Food was great and came out very quickly, I had the pork ramen and loved every bite of it even slurping down the broth at the end. Fay even recommended the cheesecake for desert and it was delicious! Great job everyone!

As always fantastic food and service. Got a table for 6 really quickly. Food came out in a good time. Fay was our server and she was fantastic. Very helpful and friendly. Would always recommend and will definitely be back.

The service was really good. The guy we had was very friendly. It's not authentic but good enough Asian fusion food. I had the Thai beef salad and I wasn't sure what was Thai about it to be honest.. The sashimi salmon crispy otsumami is definitely better if you go to a proper Japanese restaurant. The rice was kind of chewy and there was no real flavour from the salmon. Banana katsu (not pictured) was STUNNING though.

Great food, so speedy and our server Fay was so attentive, can't wait to come back 😍

Staff are awful at this place,they really don’t care about there customers,one staff member was spraying themself with perfume right behind our table on the staff table,another was on their lunch break on the same staff table and playing a video on there phone very loudly,another employee was shouting at a cook and saying “f* off””leave me alone” very loudly in the middle of the restaurant.when we got our food I got mine first and my partner was left waiting for this,would of preferred to get food at the same time like in any other restaurant ever!!.didn’t get asked if food was ok or if we wanted any more drinks,very bad experience.

Grilled chicken ramen is quite disappointing. The noodles are too soft and mushy. Can barely eat with chopsticks.

Love wagamama. Great vegan options. They are very creative with mushrooms, which I love rather than fake meat.

Decided to have lunch in here today Faye are server Went above and beyond very happy and great service recommend you ask for her if you eat there

Fay was a fantastic waitress showing clear communication and hospitality as I entered, she was continuously attentive to my needs as a customer and patient while I was wearing my headphones and on my phone half the time I was there. If there was anything missing with my order Fay was amazingly quick to help address it and ensured I wasn't delayed getting back to work during lunch. Keep up the great work Fay.

Amazing food, love wagamama can never go wrong. this restaurant has always been amazing with customer service. chefs are amazing, today we were served by beth, she was so lovely. thankyou beth and team!

Had a lovely meal here. First time at wagamama but very impressed by the food and liked the quirkiness of the service with food coming out when it's ready instead of all together

Got seated all OK. Party of 3. Two main meals were OK. Coconut Butternut Squash curry, was not nice at all so i left most of it. I wasnt asked why / nobody asks here if you are enjoying your meal half way through. Once you've had your main served, you are invisible! The Butternut curry said it came with vegetables, which consisted of two green beans & one stem of broccoli. We ordered a non alcholic cocktail, the lychee one. It was no where near as good as previous times. They've changed the menu & it seems theyve just made things cheaper / easier for them. The drink used to come in a fancy glass with a straw, says it comes with orange slices (no it doesnt). It came in a beaker shaped plain glass & i could hardly taste any lychee syrup. It was not worth £6. Was like a cloudy lemonade. They have a fairly new system where you pay for your meal using a QR code on the table. I think the serving staff presume that once you've eaten your main, you will pay on a device and sod off! If you need any other service for drinks, or dessert menu, eye contact is avoided at all costs. Our plates were never taken, and it took us and age for someone to realise we needed service after our mains. Drinks order was taken eventually & then deserts, but still our dirty bowls from our mains were not taken. We then gave up & asked them to take the dirty bowls away. They went to walk off & we had to ask again! Was we asking to much? Puddings were out of stock so came home & had to eat as still hungry due to my main being horrible. I will not be returning. We have not had a good experience. Service was non existant! Over priced for what it is.

Absolutely amazing hostess FAY. Nothing was too much of an ask. Very accommodating g and extremely knowledgeable about every dish. Credit to the branch. SHOULD BE MANAGER

Went here for an evening meal and I have to say the food and service was outstanding. Young lady called Fay was our waitress and she was so friendly, attentive and was able to give recommendations on food and helped me decide. Food was delivered in good time and tasted amazing 🤩 will definitely be back and a BIG thank you to Fay for making our visit so enjoyable x

This was an easy 5 stars!! Packed with flavor and so delicious. We will definitely be back to try more dishes. Customer service was great. Our server, Fay, was great and offered a great suggestion.

Love the place, although I'm not keen on how the food comes out , I've got my starter waited for about 5 minutes then bought my main. My company still hadn't got their starter, I appreciate they cook the food to order, but can just be a bit awkward when you've got your food and your company hasn't got anything, when we went it was very empty so no real buzz in the air,

I'm not happy at all. Two adults and four kids = £85 There are lots of vermicelli and very little bits of meat. I'm very disappointed, never again 😔

Absolute joke of a company. Ordered from them, but then they accepted the order, and closed before the deliveroo rider could get to them. Why bother accepting the order in the first place????

Arrived at 8.45pm on a Sunday evening It wasn’t very busy We were seated straight away but noticed 2-3 uncleared tables around us and a man who seemed like a manger was trying to direct staff to certain areas but no one was listening Shortly after we sat down a family was seated next to us and then 2 men were also shown to a table. We then sat there and nothing happened for a good 10 minutes no drinks orders taken at either of the 3 tables including ours . At least 8 members of staff were walking around some delivering food and drink - others doing nothing and still the dirty tables weren’t cleared We then noticed two tables had guests shown to them and within a couple of minutes their orders had been at the same time by 2 different staff members and still our table, the family and the 2 men were waiting So we left and this was at least 15 minutes after we first sat down. I wouldn’t mind if the restaurant was busy but it wasn’t and it was more frustrating other tables who were sat down after us were served I mention to several staff members why we were leaving and they couldn’t have given less of a care if they tried. Really disappointed as this Wagamama is our local and we use it frequently as always in the past it’s been a great choice for a quick healthy good value for money meal. We have been put off returning

Main meal was out before starters and the staff was very busy n not looking after there customers as we had to send a main back as it was wrong and within 2 minutes the right meal was there is sounded like it was already done.

Wonderful organisation and service for a group meal. Well done Livia. The feedback from the whole group was very positive. Many had not been before, but have said that they will be back. Delicious new menu options, especially the seared salmon and the truffle gyozas!

Love the food here. Service was on point. Food was amazing!

My partner and I came in for lunch and we had a lovely time. The food was top notch especially the chilli squid. Megan our waitress was very kind and attentive. We will definitely be coming back :)

Unfortunately, the chicken noodles in the reman were still raw and had not been cooked properly making us return the dish. No discount applied as a means of apology

We were sat down reasonably quickly and as we were sitting down we were immediately asked what we wanted to drink without even looking at the menu. We ordered a sparkling water for the table under pressure. We then were waiting for approximately 20 minutes. During this time we were not approached by any member of staff to ask if we were ready to order any additional drinks or starters/mains. We were constantly looking round to attempt to get the staffs attention - to no avail. We were watching the staff ignore us - one guy (who looked like a supervisor/manager) was more interested in making new guests who were arriving laugh. We proceeded to get up and leave in which nobody even seemed to notice. As we left someone immediately began clearing our table of only glasses. No concern as to why we were leaving. We were regular customers of the Maidstone branch but will never be returning now. There was a table of 4 seated next to us who also left shortly before us, without eating or even having a drink. We visited only last week - where they got our orders wrong. Really disappointed as we have been going here for years but with such a young cohort of staff what can you expect.

I visited Wagamama in Maidstone this afternoon and me and my friend had the best experience ever. The food was amazing, the atmosphere- nice and calm and we were served by the wonderful Leah and Megan that were absolutely delightful. Highly recommended 👌

Always love the food at wagamama - easy vegetarian and vegan options

Had a nice meal today, everything was great as expected:) we went at a very quite period so food came so quickly and was very hot

The food was incredibly delicious and the portions are generous, I wanted so badly to keep eating but I was stuffed so I took some home (I'm not sure if they provide this service, I brought my own box). The staff were really friendly and we were amazed at how quickly the food came out, yet the kitchen can be seen from the dining area so we know for a fact the food is fresh. Another thing to add, the menu is really versatile and great for people with almost any dietary requirements/preferences.

very nice meal, tasty food with an extensive range of dishes, i would recommend the green tea which is complementary. only downsides were the fact that service felt very rushed and not very attentive towards customers, also i found it weird that our starters came out 15 minutes after our mains arrived?! i get they say the food can arrive at different times but you should alwauys have your starter before the main so i found this pretty disappointing, it’s a nice place for a meal but if i’m being totally honest, i’d drive the extra 30-35 minutes to the ashford outlet one.

Huge thank you to Sean/Rodney Absolute legend tonight who dealt with both myself and my best friend. So accommodating and an all around great atmosphere. Food was unreal too, lovely restaurant and great service! Thank you so much, The Bethany’s 🫶🏼

Lovely food, great service. Will definitely be back

I do not order delivery from here anymore. The menu has such a limited choice now and the only things I liked to order have now disappeared off of the menu. Very disappointing

Service was very swift… EWAN was exceptional! Great service and very informative and friendly… We highly recommend wagas Maidstone! Great team ….

Worst ever meal from here, half the ingredients were missing from the dish as they had run out. They didnt both to inform us when placing the order. Service was not like it usually is. Wont be back

An ordinary place, the food is not delicious. The service is unnecessarily slow.

I stayed away from all wagamama chains as I don't like the seating arrangements. A friend and I wanted to sit up the back where it was quieter. Staff didn't even hesitate to allow us to. Felt much more relaxing!

Came here for my birthday dinner as waga's is my favourite place to go. They where a little busy when we came but after maybe 10 minutes of waiting (usual time) we where sat and served. I'll always get the chicken ramen and gyoza because they fail to disappoint. Our server (fay) was great the whole time, and pretty speedy with our food and drinks. We had complications with paying (we where given the wrong table number(which btw is completely fine)) but she was able to help us out and solve it within moments. Only complaint was the kids running around but that's not wagamamas fault....just control your kids :D other then that was a great experience as per usual

Best place on earth love the food, amazing service.

Literally just been. Have been here 50 times before and today was terrible. Overcooked everything. Broth was as salty as the sea. Literally just been robbed for £60

I did not enjoy the food, tbh! Definitely a wonderful vibe but hearing the hype of the place for it's food really kept my expectations high. Disappointed, honestly. Not worth the money

We had a really lovely family meal at Wagamamas and our waitress Fay was very friendly, helpful and with a lovely smile on her face as well. Thank you for a great lunch.

Great service and food.Our go to place with the kids are fairly healthy and quick to cone out,plus even queuing on a Saturday night disent take long.Only downside in Maidstone is when going upstairs to the toilets it's freezing and no hot water so they need to sort that out.

Two years ago I had an excellent experience at this restaurant. The experience this time was remarkably poor! The broth lacked flavour and the service was lacking. Only exception was the spicy coliflower.

Worst pad Thai ever. Noodles uncooked, too much beansprouts. It's a salad rather than a pad Thai.

The food was nice. But the staff were dressed like teenagers you’d find hanging around a park at midnight. There’s no place for trainers with trackie bottoms tucked in socks in a restaurant.

The speed of service and the food itself was great, although the server herself was a little sullen and put the plates down very violently! The atmosphere in Wagamama is always a little dinner hall-esque - noisy, especially with the shared tables and family catering.

Standard but overpriced food. Nice settings. Won’t go again though.

The food tasted amazing but we was waiting for our food for half an hour and when I checked on the bill for the food I realized the waitress only added our drinks so people turned up after was on there mains when we received our starter.

Ordered dinner for four through Deliveroo. Only 3 dishes were delivered. (Wagamamma issue). I phoned the restaurant and they said I would need to contact Deliveroo. Of course you need to ask for an online refund and can’t speak to someone directly just to correct the error. So I requested a refund and ordered a new dish along with 2 sides. The 2nd order arrived with one side missing. This was not a Deliveroo issue but just plain incompetence from Deliveroo Maidstone. I’ve told the family I won’t be ordering again.

Food has improved and was quite good. Service from these youngsters was AWFUL. When I came in this very young lady told me to stand there and wait until she cleaned "my" table, immediately her attitude was COLD and strange. So I stood there while she was getting ready other tables until a lovely gentleman working there came over and sat me down as there was PLENTY CLEAN TABLES. At the end when I got dressed up to pay and leave 3 of them there at the bar just ignoring me standing there and waiting to pay, they looked at me and turned away ignoring me chatting about whatever to each other. Wow right!?! Then lady said "Girls please serve customer" Unbelievable how some people are hired for this job and by the looks of it HATES IT and takes it out on you when you only come for nice meal. Oh yeah and they couldn't even bother to use payment machine, were telling me to press all buttons myself and I had to use/do it myself and enter everything myself which got me stressed I'm not going to lie as I wasn't sure what I'm doing and I never had to set everything up myself to pay at the restaurant!!! This has to be improved and all of that behaviour as its beyond RIDICULOUS!

Ok food, nice enough. Not the best Wagamama I've been too though.

It was lovely tasty and very quick service we'll definitely go again

Service is great but food is a bit of a let down. Not as good as some of the other branches.

Spot on from the moment of our arrival till the end! Fran was lovely,great customer service and always smiling! My son will make it a habit on going at least every month! Thank you!

Delicious food and great service

The food is always tasty at Wagamama's but tonight my meal arrived ten minutes before the rest of my group and wasn't hot but warm. I had to start eating as it would have been cold by the time the rest of the group got their meals. I told the waiter about the temperature of the food but all he said was "sorry about that sir". No offer of a small discount. I was a little disappointed but it happens I guess.

Wagamamas is the place to be. Except for when you arrive as a couple for a walk in. And then wait for 30mins for a table but the table of 9 behind you are offered to get seated first. Despite only arriving two minutes ago. Discussed with the other couples in the que, of whom were happy to share a table with us so that we all could eat. As we all wanted to eat and had been waiting 30mins together. Normally I wouldn’t be disappointed by Wagamamas but now I’ll think twice before coming back to one…

Arrived seen to a seat after a few minutes wait. Placed on a bench time seating , very tired looking premises and furniture, route to the toilets really grotty. Food came out different times but were told to expect this. Music so loud you couldn’t hear each other speak. Very disappointed with whole experience.

We love dining in Wagama. Great healthy options for everyone

Fabulous food, friendly and helpful staff.

The food was excellent, and the staff were helpful, friendly, and attentive. I'll definitely be going back there again

I love Waggas, but just ordered 2 x Yaki undon from deliveroo and unfortunately the taste is lacking. In the restaurant it’s delicious. I don’t think it’s the delay as I’ve picked up before, but tonight’s was lacking in flavour.

The food is usually excellent, depending on what you order. The fire cracker prawns or chicken can be very hot at times, be careful. The ramen is excellent, as is the tama squid. The three flavours of cookie dough balls are also excellent. Service can be a little slow, and the communal benches aren’t my favourite.

Do prefer Bluewater in terms of service as Maidstone seem to care about numbers in the door but your partner finishes her food before you get yours. £10 complimentary voucher was an insult.

Me and my partner have been here a few times now and they never disappoint, the food is yummy infact amazing the service is very quick and staff all really friendly

Expensive for what they serve you. Atmosphere, service very good.

Waitress was very friendly and very helpful

First time eating at the Wagamamas in Maidstone and we were really pleased. Staff friendly, food was hot and they put a good serving of chicken in the yaki soba. In TWells and Ashford the chicken is very limited. The ramen was beautifully presented. Well done Maidstone - we will be back.

Good varied menu for a chain, well served and tasty. Went early evening so the school canteen effect was less in evidence as it was quiet.

Brilliant- i can’t remember the last time when I had such good food and service, so impressed ! I was concerned about my food allergy and I was totally put at ease by our lovely waitress - 1st time at Wagamama and couldn’t fault a thing- thanks

As a family we love this restaurant usually and we’re looking forward to a delicious lunch. Unfortunately the restaurant is so dirty starting at the entrance as the glass in the front door was filthy dirty. The menus we were handed were sticky and covered in stains. I asked for a sparkling water and the glass I was given to pour it into was also filthy. I did ask for a clean glass and a clean menu and the waiting staff did get them for me. I ordered our food which was ok but not great and certainly not the standard we expect from Wagamama. This franchise needs shutting while a deep clean takes place then we may visit again. Very disappointing

Good food, big portions and very nice beer. It was my first time with the wagamana and she broke me in gently.

Went for food on a Friday night. Absolutely delicious, must go again.

I'm not a fan of this Wagamamas, I find the service always pretty poor, however my kids love Wagamamas so back we came. I've given 2 stars purely for the food. Service was, as usual, obisimal. Can not fault the friendliness of everyone front of house but we were there well over an hour because despite it being quite the front of house staff were not really anywhere to be seen, ever!! We waited to order, to be cleared, had to go up to the bar twice to ask to order ice creams and still no one came. We waited for the bill and we then waited to pay it. We were there around 4/5pm, perhaps at a shift change over but still......was awful service! Shame as I'll have to endure you again to keep the kids happy at some point in my life. Hope things improve because the foods good & you're all so lovely!

My bag split and food ended all over me however went back to restaurant and they gave me a new one free of charge. Fairly quick service even though they were busy.

Decent but gone down hill in recent times

Great service. Always fast and delicious foods.