Wagamama in Canterbury

Valentine's Day treat! Food amazing Atmosphere was just what I wanted after an afternoon shopping in town. But above all the staff were excellent - couldn't do enough for us.

Overpriced and food quality and quantity is limited. Food used to be testier and full of flavors, quantity is a joke!

Really lovely food and service was very good. They were not particularly busy (Monday afternoon) and the lovely waitress, Mayia, who spent time explaining the menu in detail and the new reward App to join. She was a credit to the company

Had an amazing lunch today, our katsu curry and edamame was great, and our server Alana was very helpful and friendly. Great experience overall, will be coming back soon.

Great service even when busy. Classicly good like you expect

Had a lovely dinner!, Callum was really kind and made us feel welcome :)

Went in on Tuesday, 14/01/25, lunchtime, every dish was bland, not one single ingredient tasted fresh, the service was impersonal, all staff seemed away in their little worlds.

The lovely Maija attended to me, as i was eating alone she was very attentive, made conversation and was really helpful. Nothing was any trouble on a busy Sunday evening. Thankyou Maija

Extremely professional and allergy alert.

Amazing food and even better staff. We was served by Harry and he was very chatty and we learnt some fun facts about Wagamamas and also how to use chopsticks 😂

Lovely food and very good atmosphere. They were very busy but wait times were not bad at all and they still provided excellent service, especially from Dawid, Karolina and illina!

First of all exemplary customer service at the Canterbury Wagamama. Great serving staff, all very friendly and efficient. But the two Ramens we ordered (spicy chicken, shirodashi pork belly) were the worst we’ve ever had! The all important ‘broth’ tasted like boiled water with a stock cube thrown in… resulting in tasteless, watery vegetable ponds in bowls. Totally lacking any dimensionality of flavours. Work on your Ramen broths Wagamama!

If ever you’re in Canterbury why not try Wagamama serving Japanese-style dishes in the heart of the City. Great welcome, lovely food and excellent service. Should you be in any doubt as to what to order, Harry A will brilliantly take all the time it takes to go through the menu and adapt it to your wishes…. and all that with a smile… I highly recommend this family-friendly restaurant where dishes are served with a smile by the staff.

Best Wagamama, thanks Danny D for all his help with some problems we had with redeeming our voucher for a free side!!

Food is not that great to be honest. It's tasty but not that much.. iykyk

The best service I’ve ever had at any restaurant, such a wonderful experience with Harry, he made the impromptu birthday dinner of my friend so welcoming and exciting, not to mention hilarious due to his great humour! Will be visiting again so long as he’s there :)

We enjoyed a meal 19th Dec at 1pm Was warmly Greeted by Harry D On a busy day where we expected a wait, it was made soo easy by Harry’s politeness and clear communication on when we would be seated! Harry is an absolute gem of a staff member in terms of managing the chaos and bringing peace!! We were served by Maija and again we experience another lovely polite staff member who was caring and highly focused on getting our order right and making sure we had the best experience possible. She checked up on us regularly and was very passionate about the restaurant and the different food we could try Also she was very sweet to the kids It’s not often at this time of year you can experience this level of costumer service I was very greatful for Harry and Maija

We usually have a delivery which was great until yesterday, absolutely enjoy the hot bowls but unfortunately the bowls were half empty this time in comparison to past orders, so disappointing ! Really put us off ordering again! (Canterbury)

Chilli squid was banging. All the ramen is also banging

The staff were fighting over who was doing what, someone was going to show us to our table and then we had to wait because someone else was insisting on doing it. Then we waited 10 minutes to have our order taken, who we think was our waiter looked at us and then took someone else’s order. He could have said I’ll be right with you. So we had to ask a different waitress walking past our table to take our order. The drinks came a long time after half the food came and then another 10 minutes after that the rest of the food came. The waitress we asked if the rest of the food was coming soon annoying barked yes back at us. It was very unorganised and multiple members of staff were clearing one table. Think we’ll stick to the blue water or ashford outlet one, they’re both bigger, busier and can organise themselves better

Overall good food but one of the waitresses was extremely rude, whilst serving and had blonde hair. Honestly it ruined the atmosphere and walked out unhappy with the treatment

For God’s sake please get my order right one time. Just once. They have consistently disappointed us while dining in and getting takeaway.

Down a little cobbled street Wagamama on a Tuesday night, 7pm was busy with a great atmosphere. Jess at the door was smiley and welcoming. Harry, who served me, looked after me, who was using Wagamama for the first time, and explained everything very clearly with recommendations. Food was quick, hot, plentiful, and tasty. Thanks team Wagamama Canterbury 👏

We ordered Pad Thai and the food was plain and tasteless. Like a warmed up dish with no flavour. So disappointing

Nice place to eat, very friendly staff and food was great

The roti raisukatsu starter was absolutely delicious. Firecracker chicken and hoki fish were good, but frankly i think the food in Pho is better. Service was moderate. Smily people, but my chicken arrived after my wife had finished her fish.

Always delicious Asian food at Wagamamma! So tasty!

Nice service. Excellent ramen and sushi.

Weirdly, it's not as good as other Wagamama's we have visited.

service was friendly and great, and the food was pretty quick, incredibly delicious and satisfying! cannot wait to go again

Me and 2 other friends went on Wednesday 16th, we had such a wonderful server and the manager was also just incredible. All the staff were so helpful in general. The food was great too, Ive been multiple times before and always get the ramen so definitely worth a try.

Wow. Love this place. I went a few weeks ago with my friends, and Michelle was INCREDIBLE. She gave us such a great service, she was very attentive and is just such a fun girl. The food was also amazing as usual. 10/10 would recommend.

Service was very good, with attentive staff, good location, plenty of space, and the tables were clean, but for the first time at a Wagamamas, the food was tasteless. Very disappointed and would not return to this one.

Myself, husband and young daughter went for a late lunch/early dinner at Wagamama’s on Sunday 25th august. We were straight away greeted with the best smile ever from our waiter Harry D he was instantly so friendly and welcoming and set such a brilliant tone for us. He did begin by asking us how we all were which was refreshing and then we asked back began to tell us about what an awful morning he had on his journey to work this morning which we were surprised as he didn’t show it at all with his friendliness towards us. We completely sympathised with him as his story resonated with us. When we were asked about our meal choices I specified that our daughter is lactose intolerant and which point he pointed out that he would need to get a manager to come over to take our order because of the allergy which we were totally happy with, we were very quickly served by one of the managers who was also extremely friendly and welcoming. Harry came back to check that we had had our order taken and we were always very looked after and informed that things would come out separately which we expected. Harry was so so friendly and also offer us a free side as part of his staff food which was utterly amazing and is a credit to him as he really did not have to do that. I have myself worked in catering as a deputy manager and would be so proud to have Harry as one of my team, all of the front of house staff from the moment entering to the moment even leaving and saying goodbye were so so friendly and really made our meal even better. Obviously the food was delicious as always !! Thank you all for a lovely meal and Harry especially we will hopefully be back again very soon.

Ginger chicken udon was lovely, tantanmen beef brisket ramen was ok, crispy chilly mushrooms were actually oily and I didn't like it, and Service was perfect

Love this place, always get the best service and amazing food! Love it,will be back!

Staff are great, brilliant food We are vegan, so there is really good stuff as well, otherwise we would go somewhere else

I recommend it to all lovers of Asian cuisine! You will be satisfied!

Excellent pulled beef ramen + gyozas to die for 👍 I will definitely come back. A little expensive only negative point but the dishes are of quality

We had a fantastic meal celebrating together. The food was fantastic and our waiter, Harry, was brilliant - really friendly, great food recommendations. Highly recommended.

We had a fantastic meal celebrating together. The food was fantastic and our waiter, Harry, was brilliant - really friendly, great food recommendations. Highly recommended.

The food was amazing. Seated promptly, and the waiter was friendly, helpful, and on the ball. Brilliant experience 👏 thankyou.

I used to think the driest thing on Earth was the Sahara Desert... until I tried the yaki soba at this Wagamama. If you're looking for noodles that could double as packing material, this might be the place for you. Bring your own sauce, or maybe even a bottle of water to rehydrate! On the bright side, my jaw got a great workout. Service was good and fast

had callum as our server for the table and the service was amazing he was so kind and friendly

10/10 service and delicious food. Ample space for seating and staff are very attentive.

Friendly and fast. Delicious food

We came to Wagamama this evening with our son & fiancee, they've been a few time before but it was our 1st time & it didn't disappoint. Our son gave us some recommendations on what to order & so did our waiter Harry was brilliant 👏

Excellent service by the waitress. Quickly served delicious food.

Excellent tasty food and big portions. The best part was the super friendliness and helpful staff.

Lovely atmosphere and very nice good as always. Great service. Our waiters Harry and Daniel were calm, kind, friendly and knowledgeable. Harry gave us great tips about the area and things to explore. Thanks guys!

Lovely atmosphere on a Monday evening, we were served by Harry (D) who looked after us superbly.

Great food & service, thank you very much!

Very noisy restaurant, generous portions, taste quite good but not outstanding.

I ordered a spicy chicken ramen, some squares of rice and salmon on top, also vegetables, the flavor is ok, nothing extraordinary.

First time going to Wagamama. Definitely recommend! The manager was inviting and explained how everything works from start to finish. Our waiter was sweet and continued to check in. The food was freshly made as we ordered and you could tell. Absolutely delicious! Wish there were some in the US. 100% will come back!

Place is the best if I lived in Canterbury I'd be in there every night

Came here last night for our 3 year anniversary. We were seated straight away and served by Harry. He was a delight and I loved his recommendations. The food and drinks came swiftly and were delicious!!! The chilli squid was a huge portion and soo tasty! Can't wait to go back again 😍

terrible service. sat outside and had to wait over an hour just to have my drinks order. they are a bunch of dimwits, who forgot about me.

Fair instance of a good chain. Undercooked noodles and haphazard staff attention make it less than the best example.

Yesterday i went to canterbury Wagamama , staffs and team members are really friendly and supportive, especially oliwia,, thanks guys

We went to canterbury one day trip from london, canterbury is so nice, peaceful place, we choose Wagamama for dinner and the best restaurant no doubt, all staffs front of house and back of house were so helpful attentive especially Olivia.

The best restaurant ever. Very very friendly staff and even the customers.

This was my first time going to wagamamas and I have to say the food was fresh and tasted so good. The service and atmosphere was excellent. I would 100% recommend a visit.

Surprisingly good. We tried three different dishes amongst us, all main courses. They were good sized portions, all of them. A little expensive, but very delicious. A little disappointed that can of coke sized beer cost us £6 per can too. Not very busy, waitress was nice and polite.

If you’ve spent any length of time in Asia this place will be disappointing. The ramen broth was tasteless and the chicken breast was extremely dry like cardboard. Best of all it was 60 quid for 3 people. Can’t really recommend just because of how poor the food was.

It's epic, great staff and food

Loud and packed was next to the most annoying couple EVER, the rice was sticky and bland and the katsu curry (while presented nice) was bland too. All the extras were the same. I was very excited to try this place out but it is mid

Reliably good food. It feels like the portions of beef have gone down over the last few years. Also give Raheem a raise, hes a good guy, friendly, hardworking.

Visited for lunch on a weekday.Walked in and was told we'd have to go back outside and queue even though I could see several empty spaces at the tables. Went back later and the queue was even longer! Finally made it inside and ordered our food. My husband's food arrived but mine didn't. Then the waiter brought the bill and I explained we hadn't received half our food yet! Oops. By the time my meal arrived my husband was halfway through his.

Day out with the kids, the service was fantastic, greeted and shown to the table as soon as we got to the door, the place looks very clean and there is a nice chilled atmosphere, our server was Harry who was very happy and friendly, when taking our orders, he was very helpful with suggestions and recommendations, one of my teenager doesn’t like anything spicy and Harry helped with food alterations. The food came out it looked and tasted great, and Harry showed us how to use the chopsticks. I recommend it here the food and service is brilliant.

Top marks from me! All the staff we dealt with were lovely but a huge shout out to Adrian who was so smiley and helpful, a real credit to the team. Atmosphere was comfortable, food was fabulous, great evening.

Fantastic. The food was so good, service brilliant and a trendy vibe throughout the restaurant.

We didn’t get their name but our server talked to us about bears and the ones at wildwood 10/10 service, get this guy at wildwood talking about the bears!

Lovely food. I have been in to visit multiple times with friends and family. The server Harry was super friendly and quick. I couldn’t have asked for anything more.

I came here with a friend and the atmosphere seemed a bit chaotic but our server Harry was an absolute angel. The food was great

Went around 1pm time, lennis was great. Super attentive and a joy to chat too.

I’m a regular Wagamama customer 😋 food is always perfect here and the service is amazing, they have very friendly staff!

I ordered a pork belly ramen. First time trying it and I was disappointed. The broth tasted like soap water. The noodles were clumped together not cooked properly. I felt like the dish was rushed. There was hardly any flavour just pure spice.

I had never been to a Wagamama's before. But whilst in Canterbury, my daughter suggested to go there for our lunch. When we arrived, we hadn't realised that the large number of people opposite was the queue. However, the lady who met us at the door was lovely. She saw that I was disabled and told us we could sit and wait our turn inside. when our turn came, which took about 6 minutes, we were taken to our table. My daughter is gluten and dairy free, and therefore we waited for a short period of time for the manager to serve us. She took our orders, and wrote some numbers on our place mat, and then explained that because the food was made to order, it didn't always come out ate the same time. When the drinks arrived I then understood what the numbers were for. It meant that when the server came with your drinks or food, they would see immediately what was for which customer (I understand for large crowds, but not sure this is needed for groups of 1 - 3). Due to my daughter's gluten and dairy allergies, her food was cooked separately and delivered first. I then waited for over 10 minutes before my own meal was delivered. Now I know we were told that the food might not be delivered together, but when people are eating in a couple or group, I did not expect to wait for over 10 minutes for my meal. By that time my daughter had nearly finished eating. However, the food was delicious, and this would be my the only fault I could find on this visit. After our food and drinks were finished, it was easy to pay without waving down a member of staff. we were able to do in easily by scanning and paying using the QR code on the table settings. The food was competitively priced to other eating places in Canterbury. I will definitely visit again.

This review is for takeaway not a visit to the restaurant. Ordered bang bang cauliflower (a vegetarian side dish) and discovered a prawn in it - as a vegetarian was a bit repulsed but would have been so much worse if had a food allergy. Clearly not enough care taken in the kitchen to separate food.

I have been going to Wagamama in Canterbury for as long as I can remember and is still today my fav location..... Always a great experience in all areas, but a big shout out to our server I believe to be named Harry!? He was very friendly and welcoming, a bit of a cheeky chappy without being to much and gave some very good recommendations. Having service like this makes customers wanting to come back again & again, not just the great food but the experience. Thank you and well done Harry 😊

Food feels very over priced for what you get. The service was fantastic. Sadly toilets never seem to all be working at once which sometimes can’t be helped. This wagamama is my local and each experience I have had is constantly going up and down in quality.

Harry was the kindest and sweetest server, he was so talkative and showed a genuine interest in us and our daily activities, it truly felt like talking to a friend or that we were regulars there. He also allowed us to know things about him which added to the personal connection as our server and made us feel really comfortablem. As someone who has worked in hospitality previously, Harry shows amazing potential and definitely deserves a Lego gift card because his service was beyond incredible. Harry, we'll be back again one day and we hope to hear all about the new Lego set you're going to get! The food came quickly, and was amazing, such a variety of flavour.

Food really nice but poor service. Some members off staff fantastic however others are completely incompetent. My daughter wanted prawns added to her chicken noodles and this seemed to be a huge inconvenience and problem to a certain member off staff who told me they had no prawns, but she didn't even ask. So ended up buying a prawns skewer started and adding them to noodles myself since this seemed to be such an issue. And they rhen forgot my daughters noodles so she was waiting a good 10 15 mins after everyone else has got their food. Asked for a teaspoon to eat dessert with ad other ones we're too big. Only to be told that teaspoons are for children only? Very strange. Spent £180 and left £0 tip as it just seemed to be one problem after another. Everyone makes mistakes but some of staff attitudes are appalling

Lovely clean restaurant with a great atmosphere and tasty food. Our server Harry.D was an absolute joy, efficient, friendly and characterful with great recommendations for us and extensive knowledge of the menu. He even answered our questions on how to pronounce certain words. A real credit to the team.

on 03/02/24, me and my mum went to eat here, the lady who seated us was lovely, she gave us our menus and told us who was serving us. our waitress Antonella, came over and asked us if we had any allergies which we responded no to. she then said she was allergic to children and gave me a filthy look. (i am 18, but i get mistaken alot for a 14 year old because i am very small and young looking). both me and my mum were taken aback when we heard her say this but i shrugged it off by saying “its lucky for you that im eighteen then” with a little laugh. upon hearing this she seemed quite shocked, and looked at my mum as if she didn’t believe me to which my mum nodded her head. Our waitress then had the cheek to say to me “your voice doesnt match your body”. i was kind of shocked by this as ive worked in hospitality and would never say this too someone, people may say this was “a laugh” but i’ve never met this woman before, so therefore how does she know thats my kind of humour? i ended up giving my mum a weird look and just shrugging it off. We thought that was that and was about to order, then Antonella just came out and said “when you guys walked through the door, i thought you was a lesbian couple and was like great, but now i can see youre related.” me and my mum didnt even know what to say about this… it was quite shocking to be honest, we didnt say anything back to her rude remark because we just felt very uncomfortable. we ended up just ordering our food and eating. for the rest of out meal we felt quite uncomfortable with her serving us and her silly comments made the experience unenjoyable. looking back now, everyone we spoke to about it said we should have reported her to the manager, as everything she said was rude and it wasnt even in a joking tone, everything was said with a straight face and filthy looks. me and my mum arent very confrontational people and just wanted to eat in peace. we would go again as the food is nice, but if we had her as a waitress we wouldnt want her serving us.

on 03/02/24, me and my mum went to eat here, the lady who seated us was lovely, she gave us our menus and told us who was serving us. our waitress Antonella, came over and asked us if we had any allergies which we responded no to. she then said she was allergic to children and gave me a filthy look. (i am 18, but i get mistaken alot for a 14 year old because i am very small and young looking). both me and my mum were taken aback when we heard her say this but i shrugged it off by saying “its lucky for you that im eighteen then” with a little laugh. upon hearing this she seemed quite shocked, and looked at my mum as if she didn’t believe me to which my mum nodded her head. Our waitress then had the cheek to say to me “your voice doesnt match your body”. i was kind of shocked by this as ive worked in hospitality and would never say this too someone, people may say this was “a laugh” but i’ve never met this woman before, so therefore how does she know thats my kind of humour? i ended up giving my mum a weird look and just shrugging it off. We thought that was that and was about to order, then Antonella just came out and said “when you guys walked through the door, i thought you was a lesbian couple and was like great, but now i can see youre related.” me and my mum didnt even know what to say about this… it was quite shocking to be honest, we didnt say anything back to her rude remark because we just felt very uncomfortable. we ended up just ordering our food and eating. for the rest of out meal we felt quite uncomfortable with her serving us and her silly comments made the experience unenjoyable. looking back now, everyone we spoke to about it said we should have reported her to the manager, as everything she said was rude and it wasnt even in a joking tone, everything was said with a straight face and filthy looks. me and my mum arent very confrontational people and just wanted to eat in peace. we would go again as the food is nice, but if we had her as a waitress we wouldnt want her serving us.

Lovely experience dining alone at Wagamama. I was serviced by Harry who from the moment I was greeted was very polite, attentive and funny. The food and drinks came out very fast and was delicious as always. Thank you for making me feel welcome and will be more than happy to come back anytime.

C'est bon mais un peu simple, les bao sont fades. Le service est très bien, rapide. Mais la salle très bruyante.

I loved it! I got a chicken grilled with noodles it comes with salad and chicken. It was so tasty my taste buds where going 🤪. For my pudding I had the chocolate cake and it blew my taste buds away!

First time to Wagamama's .... what a great place. The food was amazing , it tasted so good. The service from Harry was great and Sarah was super friendly and nice. Will be back for sure very soon.

Served by Sarah, she was knowledgable and helpful when choosing food for the first time. I had firecracker curry and the partner had Katsu curry bother were excellent. Harry spoke to us while we waited and was very friendly and knowledgable. Definitely recommend and although I don’t usually have sweets tried a selection and the were amazing as-well. Will definitely return as this was my first experience and consider myself converted! If you don’t already know go and try this restaurant!

Enjoyable meal, served quickly but didn't have the dish I ordered. Switched to Katsu chicken curry.

Have lunch meal whenever in canterbury.

Went here following a Carol service at the Cathedral. Was starving and thirsty. Service was prompt. Asked for zero coke and a coffee. The coffee was wonderful, moreish even. Then had the really thick noodles with chicken and prawns. So tasty. Food was hot. I added soya light. The meal was just what I needed. If you're not sure of the food or want something taken out, just ask the waiter. They are really good at their jobs....well, the ones I've come across . And will explain and guide if that's what you need. Used the toilet . It was clean.

This has to be the worst meal I have ever had. Basically a plate of onions disguised as noodles and 3 wizened, lifeless pieces of tofu. Noodles and tofu are not expensive ingredients so why skimp?? My brother had a couple of slivers of chicken and a couple of prawns that looked as if they had been frozen and nuked within an inch of their sad little lives. Both meals looked as if they had been scraped off someone else's plate. I used to love Wagamamas when they first started but this restaurant is truly awful.The young woman who served us was lovely. Do yourself a favour and keep walking.

This has to be the worst meal I have ever had. Basically a plate of onions disguised as noodles and 3 wizened, lifeless pieces of tofu. Noodles and tofu are not expensive ingredients so why skimp?? My brother had a couple of slivers of chicken and a couple of prawns that looked as if they had been frozen and nuked within an inch of their sad little lives. Both meals looked as if they had been scraped off someone else's plate. I used to love Wagamamas when they first started but this restaurant is truly awful.The young woman who served us was lovely. Do yourself a favour and keep walking.

Harry D was an amazing server, very funny and lovely.

2 stars for the staff and the environment, no stars for food. We went to there for lunch, ordered the beef hotpot, they used chicken instead and then asked me to try even after I told them that was chicken in my pot. My husband ordered chicken noodles, the noodles were warm, the chicken was super cold on top, how they can put them together in one dish? I know nowadays people just re-heat food from refrigerators in restaurants, but that was too “obvious “, and of course if the food is that style it’s not good for children too for sure. Very disappointing!

Miya was very friendly, cheerful and helpful. We were seated straight away, Miya anticipated our needs so we were able to enjoy the meal. The food came quickly and in large portions. It was tasty and right level of spicy. Definitely recommended.