Wagamama in Liverpool

Felt like a school dinner hall will not be back.😡

Very busy but service is quick. The food is good and the menu is great with something for everyone. The kids menu is good too with decent options.

John was an amazing server who was very helpful with our vouchers

Were here for lunch. All the employees are very friendly and the food was very good.

Friendly service and good food as usual.

We visited the restaurant because we wanted the Tantanmen Ramen we are both very familiar with and is our meal of choice but unfortunately when it arrived it bore absolutely no resemblance taste wise to what we were used to in various other branches of Wagamama, as well as the one we were in. The stock used for the dish was tasteless and under-seasoned and when explaining to the waitress why we were returning it I made it very clear the stock was to blame and no amount of the kitchen staff adding the likes of salt to it was going to make it better but we would let the dish be remade. When the meal did come back to the table it was Luke warm and all that had been done to add a taste/flavor to it was the addition of enough chilli sauce to make this chilli lover cough, and enough of some kind of salty flavoring to strip the roof off of a persons mouth. It was inedible and very obvious nothing had been done to add genuine flavor to the base stock and they had done what I’d suspected they might do - disguise the flavorless stock with salt (and chilli). After speaking to the waiter we declined the meal and agreed to speak to the Manager even though it wasn’t necessary - we just wanted to pay for the food we had eaten and for the Ramen to be removed from the bill. And this was when everything changed because it was very obvious the ‘Manager’ took our unhappiness with the Ramen as a personal affront and rather than take a cue from us and put it down to an unfortunate experience; the tasteless, then blow your head off/acrid salty Ramen was our fault because we didn’t know how it was supposed to taste as his 2 head chefs had told him the Ramen was properly cooked. When the chefs were brought into the conversation I asked if he really did think the chefs could be objective about a meal they’d perhaps cooked? His reply was yes, they were, and when I asked were they the 2 chefs who’d earlier had a shouting match in the kitchen he said, ‘I didn’t observe that’. Yet we’d all heard it as had the waitress who was sitting at a table close to the kitchen refilling condiment bottles - she turned around to see what was going on After politely bringing the discussion with the ‘Manager’ to a close when he implied we should be grateful the cost of the Ramen had been removed from the bill as the head chefs said it was perfectly cooked, I also felt he was perhaps thinking we wanted more than that and we were perhaps a pair of chancers. It was something he said about - but you’ll still have to pay for the starters and your drinks, and this was when I told him that every time he spoke he was making the situation worse and that at no stage had we wanted anything more than the Ramen to be removed from the bill. Interestingly enough the ‘Manager’ was the person who’d taken our order and when I took a sip of my already poured before reaching the table sparkling water, I discovered it was a diet sprite instead. The waiter who I then asked to confirm if I had perhaps ordered the wrong drink checked and said, no mistake, you ordered sparkling water, and he very obviously rolled his eyes when telling me. I was asked if I’d like to change the drink but as a gesture of goodwill, mistakes happen, I kept the sprite. And our starters? They were very good. But I’m not sure what was happening at another table who also returned a meal after we did. Unfortunately the ‘Manager’ just couldn’t recognise a customer who wanted absolutely no fuss at all made about having to return their meal, and could only ‘manage’ the situation by making it worse. All in all, apart from the starters, it was a very poor and disappointing show.

Very tasty Pad Thai with shrimps and teriyaki chicken. I highly recommend spicy starters. Nice, smiling staff, very clean. Great place for lunch and snacks.

Fabulous as ever with Blue light discount

Great service from Angelina who takes care our family really well, a big shout out to her!

Always love the food at Wagamamas but I want to say how they handle allergies is excellent. Albi the manager was extremely attentive and they helped my friend who has multiple allergies find meals which were safe. Breath of fresh air as some restaurants fail at this. Highly recommend the chicken and prawn yaki soba

Don’t bring any special people here. Brought two people here in my time one of which being the love of my life and after both meals been split up with. Wagamama curse

I had to get a quick lunch. The restaurant was quick service. The meal I chose was really good, tasty and slimming world friendly.

A place with flavor!...It didn't take long to get a table, and the staff was very attentive. The space is spacious with good service. Highly recommended.

Tasty, but not breathtaking chicken ramen. Service really nice, the lady answered all my questions and helped me with choosing a dish where I can avoid particular products. In the end - worth coming.

Wagamama is always a good idea.

lowkey the best wagamama ever staff are nice service is quick even when they're busy just wish the music was a bit quieter since it makes people have to talk way louder to hear each other which makes the whole restaurant veeeery noisy. also prices keep going up and up which is never fun.

overpriced for the quality. yakisoba chicken and prawn and pad thai chicken and prawn lacked any flavour whatsoever. i believe anyone could make a better dish at home but instead you are paying £16.

We started with Duck Baos, Fried Chili Hot Chicken, and Bang Bang Cauliflower—all full of flavour and perfectly cooked. For mains, we had Hot Katsu Curry and Pork Ramen, which were the highlight of the meal. The katsu was crispy and rich, while the ramen had a deep, flavorful broth. Everything was delicious, but the mains were our favourite! Highly recommend and will definitely be back

It was lovely in there. I was in Liverpool on a day trip with my boyfriend. Great food and staff. 10/10 🥰

Llamé con mi esposa, mi madre y mi suegra. Habíamos estado antes, pero fue una sorpresa para las madres. Nos recibieron con sonrisas y personal muy servicial que habló de los viejos dorados a través del menú y la alergia a los alimentos de concha de mi madre. La camarera convocó a una camarera alérgica para hablar con mi madre a través de su orden y fue muy particular y servicial en todos los sentidos. La comida y el servicio fue excepcional y todos tuvieron una gran experiencia. Tengo que confesar que mi hija trabaja aquí mientras está en la Universidad, así que llamamos para sorprenderla mientras trabajaba, así que puedo ser un poco parcial, pero recomendaría de todo corazón.

El servicio fue increíble, Emiliya y Gabby ambos fueron más allá para mí, ya que el plato que me gustó ya no estaba en el menú. Gracias a los dos, la comida era preciosa y gran servicio!

My team decided for a staff night out they wanted to go to Wagamamas, cant blame them! They cater to allergies without making customers feel like an inconvenience, the service is fast and the food is fresh! Id like to make a special shout out to the team working 9/2/25 you were so welcoming and accommodating to my team. Youre a credit to your business. The food was amazing too, every single one of my team members enjoyed their meal. Thank you for having us! -Team Tortilla x

Ok. But expensive for a pit of noodles

Delicious and wholesome food with super friendly staff! We loved the cosy atmosphere too. The Korean beef ramen is absolutely divine - would recommend!

Delicious food for price , my go to every time

Delilah served us, I ordered the wrong curry as I hadn’t actually ever ordered food here my girlfriend always does, she remade my food even though it was my mistake so lovely thank you

Always great food and atmosphere. Thanks to Lee for amazing customer service.

Delicious food and amazing service from Lee! We will be back!

Me gustaría felicitar a Lee por su excelente servicio al cliente. ¡Él genuinamente nos alegró el día siendo tan alegre y servicial! Por favor, pásale esto : )

Visitamos el domingo por la noche y la comida y el servicio era de primera clase. Nuestro servidor fue más allá de explicar el menú con gran detalle y dio recomendaciones brillantes. Siento haber olvidado su nombre, un joven que estudia medicina en la Universidad de Lancaster.

¿Ha tomado nuestro pedido solo para pedir nuestras bebidas como habían pasado 20 minutos desde que nuestro pedido fue tomado! Entonces intentaron ocultar que habían perdido el pedido y no lo hicieron, nos fuimos! Terrible servicio ni siquiera lo siento!

He estado en muchos Wagamamas en todo el país y siempre he estado muy impresionado con el estándar de la comida y el entorno. Normalmente hemos tenido que hacer cola por el privilegio (a veces hasta una hora ) pero no anoche . Directamente en la sucursal de Liverpool y bebiendo un Asahi frío en cuestión de minutos. Pedido un pollo y langostino Yaki Soba para el primero y chico no nos decepcionaron. Primera clase. Excelente entorno y personal muy servicial. Haré un punto de visitar de nuevo pronto cuando el próximo en Liverpool. Bien hecho todo.

Excelentes servidores, la comida estaba bien. Volveremos la próxima vez que estemos en la ciudad. Recomendamos el entrante de arroz crujiente con champiñones. Gracias Callum y Ella

¡Creo que nuestro servidor se llamaba o bien felix o bien max, nos visitó el 20/12/24 y nos estaba diciendo cuánto no soporta las compras navideñas! Fantástico servidor, activo para su equipo.

Amazing service from Delilah as always.

Amazing food as always, service was great and atmosphere nice, highly recommend

Olivia was a fabulous host! Made sure we were all looked after. Glasses and tummy's full 😁 and such a laugh

Emile was a lovely waiter splendid stuff

Max, our server, was so lovely and attentive, made the experience a million times better !

My friend and I had a lovely meal and experience tonight all thanks to Delilah and her lovely earrings

Told manager it's my birthday he was so nice comped me my main and was so kind I got tearful, got me as a customer for good.

Waited twenty minutes to get in. staff rushed and borderline rude. got seated, waited another ten and no service. left hungry and appalled. lighting was bright and the open plan with hard surfaces was profoundly noisy. manager was too busy telling her boyfriend she finished at 6 to listen to any feedback. possibly the worst dining attempt I can imagine and disappointing in the extreme, left hungry and ignored. never again.

Big big big thank you to Thomas for our meal today, made sure everything was right and we never went without an empty drink! Always making sure we were okay during our time there, again a big big thank you to him :)!!

Gorgeous food ,super polite and friendly service

Delicious ramen, miso soup, prawn crackers and mocktails :) Service was really fast and when partner asked for extra menma for her ramen it was brought to the table fast and free of charge :) Good atmosphere but a little loud so be careful of that if you prefer to eat somewhere quieter.

This place is busy, need more waiters and app is quite dodgy.

Hollie was incredibly lovely, and the food was great as always!!

Our server Steph was great however, my steak teriyaki soba was served very rare, bleau in the middle where the meat was still translucent, when I asked for it medium rare a different server (manager?) came back and told me that they had "checked and that is medium rare". It is fine if they serve steak rarer than I like as standard, it is not fine to advertise that as something other than it is and then tell me I'm wrong about it in a condescending manner. The steak that was later brought out to me was very well done and tough but I suppose they were being better safe than sorry.

Long queue to get in but it went down fast. Food was fab as usual. However, they had run out of a certain type of chicken so the kids had to choose a different meal. My son is lactose intolerant and as such the order was only allowed to be taken by the manager who was helping someone else. Had to wait. There was a big focus on 'the allergy' by various staff and my son felt very self conscious. He was not happy that I mentioned his intolerance. It was great that the restaurant had a policy for allergies however, order taking and coming with food could have been done more tactfully.

Wagamama is usually a consistent and reliable choice but this time it was slightly below expectations. It was very busy but we only waited for around 10 minutes for a table which we were happy with. Drinks and food order was taken around five minutes after being seated. They had ran out of chicken so we couldn’t order the children’s chicken ramen or the chicken dish that I wanted. (Chicken teriyaki soba). We should have been informed whilst being seated as we had to quickly change our choices at the last moment. The drinks and food arrived promptly. The steak teriyaki soba seemed a smaller portion than usual. There was very little bok choi and what there was seemed to be the off cuts and not up to standard. My wife’s chicken and prawn pad Thai was also a little lacking compared to normal standards in terms of quality. If felt that due to the restaurant being busy the kitchen was running low on stock and they were stretching what then had to get through service. Service was efficient and all good but a little disappointed with the standards of food on this occasion.

Absolutely stunning food but overpriced and very loud, could hardly hear our server

Holly was excellent quick with her order and attentive through service

Fryer broken didnt have what we wanted 😕

I am a longtime fan of Wagamama and Asian fusion food in general. My daughter and I are addicted to their chilli squid appetizer, which is simply delicious. The beef and kimchi gyoza come in at a very close second. If you like fresh juices then try out their Power juice, a very refreshing mix of apple, spinach and I think ginger. The only negative point, if you can call it that, is how loud it can get when it's full. We always try and visit when we're in Liverpool 👍😀

We visited Wagamamas to have dinner with friends and Edita was very welcoming, warm and supper professional. She offered as recommendations, starters, mains. She made us feel comfortable and was kind and not pushy. She is truly a credit to the company. Highly recommend Wagamamas.

Perfect go to place when you are starving. Love their portion size.

I got the meal kit from Tesco to do a DI_Y not bad at all

Olivia was a great server! She was super attentive and made us all laugh <3

Great service and recommendation from Ms.Olivia. Will definitely visit again.

Sat and waited to order as we were told someone would come to order drinks with us. No one came after 10 mins. Gave us a table number to order through the barcode and that didn’t exist. Just poor service wasn’t even busy. Walked out n went somewhere else.

Visiting Liverpool for a few days and desperate for something healthy and tasty to eat. Found wagamamas and knew I would be OK. Helpful staff, quick service, delicious vegan choices. Thank heavens for wagamamas!

Absolutely shocking service!!!! I am regular and love the food and usually really nice friendly service. But today was dreadful!!! We arrived about 9pm. Been sat down without the menus, my friend had problem speaking English so I had to translate a lot, server was soo impatient that she was making remarks about kitchen closing so we need to hurry up, stressed we ordered the meal which was up to standard as always. Every interaction with server was making us feel unwelcome. Asked for cutlery as my friend was struggling with chop sticks. Had to wait for them even tho place was empty but she was busy cleaning tables instead. And clearly in the rush to finish. As soon as we finished meal she snatched the plates with forcefull attitude. I work in hospitality nearly 20 years. Both front and back and I would never dream to act like that towards paying customers. Disgusting. If she was in soo much rush to get out she should get out of the job that she clearly hates.

Check your glasses before you drink anything

I dont know what they put on the broth of tantan beef ramen. The broth and the beef are tasteless

First experience at Wagamama and I would definitely recommend it,We got served by a lovely girl her name was Olivia she made us feel so welcomed and relaxed and a lovely smile on her face, the food was very nice,definitely will be coming back next time we have a day out in Liverpool from Anglesey,North Wales 😊

Nice food, wish the food came out all at the same time. Literally eating whilst my kids waiting for there food.

They started with saying Kare burosu is not available. So we chose chili chicken ramen and firecracker. We waited for 15 mins, we got chili chicken but didn't get firecracker. Waited for some more time then finally asked for the status of my order. That's when they realised they ran out of tofu. So 80% of the vegan menu was not available. Then I chose some shiitake dish and the order was served to me. And I really appreciate their efforts they managed to get tofu in my dish. Last time when we went they missed the whole order, we had to tell them again what we had ordered after 25 mins waiting.

We had a fab time at Wagamamas liverpool. We are here for the weekend but couldn’t not visit. Joel was our server and he was amazing. Very welcoming and helpful. Would definitely come back!

Overrated,overpriced,shocking service. Went there with wife and son,busy Sunday lunch time,loads of staff but at times they were bumping into each other so chaotic the service was. No organisation whatsoever,lack of communication in between staff,chefs,etc. Several staff going for a smoke right in front of the restaurant including chefs which is not a good look,my orders came wrong,one was missing and the ones that came missed ingredients,example,fried banana with ice cream desert,came with no ice cream,stuff like that.Was trying to flag member of staff,went pass me as my hand was up to call her,gave me the daggers and said I’m busy i have to go back there with a right face on her,could have come too us and said politely,be back with you in a minute which would’ve been ok. £100 quid I left there for 3 people. Don’t mind paying so long the expense is worth it. Had a better ramen and an overall experience in a local Wetherspoons.. Wagamama was nice at the beginning,now,overrated expensive grub. Will not return

The food was ok and a good place to hang out with your friends. There was also a high chair for babies so, it is ok to take your babies but not a quite baby friendly place because there were not many places to park your prams and the dining tables were high. Also, there were no toys or crayons for toddlers. Unfortunately, my husband had food poisoning after the food for a few days. It was really bad. The hygiene must have well managed. Generally, I can give 3 stars to this restaurant, but because of food hygiene, I rate 1 star for food.

Amazing customer service as always my go to place in Liverpool to eat! Ate with children and had drinks was decently priced and staff couldn’t do enough to help!

Family of 4 visited for some lunch while visiting Liverpool We sat indoors and it wasn't too busy Quick attentive service and yummy food

Had a fantasic meal here last night it is now one of our favourite Restaurant to go to !! The food is always fresh and tasty with great Ingredients and the menu has so much to choose from , great for Vegans too( 50% of the menu is Vegan ) the service is so fast and very Efficient and they are so helpful with the menu !! This place is always busy but you can't book in advance but has a fast turn around we only had to wait a couple of minutes to get a seat !!

I visited on a Friday evening for dinner with my daughter. I was immediately greeted with fast service and the manager personally took upon our order ensuring my daughter's allergies and dietary needs were addressed. I got the chicken teriyaki bowl which was phenomenal and I would definitely come here again!

Food was fine at lunch time, but the staff's working there have no smiles, look like they want to go home, got ignored couple times when want to order...

The food portion was so little for £17,60 You can see the rice so tiny Maybe try to be more generous with portions please

As usual you cannot go wrong with this place! Food was great. Service was good, but drinks slow. Only got served my second drink after I finished my meal, really wanted it with my meal. The toilets so disappointed, they smelt and floor wet and slippery.

Food was good old Wagamamas but the service was poor. Bit slap dash, didnt explain things well. Not bothered about going back.

Wonderful staff and great food!

Wagamama very rarely disappoints. The brisket ramen and vegan corn dogs were great. We weren’t so taken by the roti but overall we very much enjoyed the meal. The service (we had Ava) was very good.

Nice place with good food and service. Very quiet when we went so not much of an atmosphere but service was quick 👍

This is an ok place for grabbing a bite to eat if you don't have to queue as they don't do bookings. Don't understand why there are no bookings. The food is ok. I've been twice, and the first time, I was underwhelmed with the pad thai noodles I had ordered. I felt I had to hunt for the meat in there. Not good value at all. The second visit was a bit better. I had the duck donburi but just so much rice compared with its topping. It's a bit like a canteen with wooden benches which aren't very comfortable at all. The service is very good though and the staff who served us were very knowledgeable about the menu which was a credit to them. I think to improve, more comfortable seating is a must, and of the dishes I had, the ratios are wrong on the value side of things.

Great Asian restaurant in Liverpool, inside the “One” shopping mall. I ordered the chicken teriyaki donburi and it was delicious. The service is great, very kind. The restaurant offers hot green tea free of charge. The atmosphere is very relaxed, people sit together at large tables. Thanks!

Horrible experience, they lost the baby change key so I had to change my baby on a toilet lid. My friend had to change her baby on the floor. Both baby’s were very upset and all Josh the manager had to say was yeah sorry someone must of took it home. Zero compassion or emotion from him at all and very rude about it. Food was average and cold as they left me standing outside the baby change for 10 minutes before letting me know they didn’t know where the key was. I am beyond disgusted, would of been very upset myself if it wasn’t for the lovely girl hollie on shift.

Bella served us and she was amazing, definitely recommend :)

Scran was really good, Bella gave the best service we’ve had in a while. Needs a big raise plz wagas

Harry was a great help, very friendly, very polite and helped us very well with two kids.

Crowded as usual un wagamama Food ordered with staff at table was wrong but staff managed to rectify, however not changed on the bill (done later only when spot) Overall 3/5

Wagamama consistently delivers a fantastic dining experience. I absolutely love their chili chicken ramen—it's packed with flavor, perfectly spicy, and incredibly satisfying. The chili squid is another favorite, with its crispy texture and delicious seasoning. The restaurant's modern, casual atmosphere makes it a great spot for any meal. Whether dining in or taking out, Wagamama always impresses with its fresh ingredients and bold flavors. Highly recommended for fans of Asian-inspired cuisine!

Great Asian food. Better than my expectations

Posted a review last night, they removed it. I went with my family and all good until i opened my serviette, I found blood spots in mine, my daughters was the same and my wife’s also had blood spots on her serviette. I asked the waiter to explain and he took them away he never came back with any fresh ones and did not even apologies for what happened. We paid our bill and still no apologie. STAY WELL CLEAR OF THIS PLACE AS ITS A DISGUSTING DIRTY RESTAURANT WHO DO NOT CARE ABOUT HEALTH AND HYGENE.

Went here with my wife and two kids. All good service ok drinks etc until I opened my serviette and it had blood spots in it, we opened my sons and my wife’s and they were the same, blood spots. Called the waiter over he took them away, worst thing was he never apologised. After we had payed online I thought someone would apologise but nothing. As we were leaving I went to the waiters to at least get an apology but still nothing. IT IS NOT EXCEPT-ABLE TO FIND BLOOD IN SERVIETTES IN A PLACE WERE PEOPLE EAT….. STAY WELL CLEAR OF THIS DISGUSTING DIRTY RESTAURANT.

Good food.. take the dinner one for lunch...😊

Usually Wagamama experience is quite pleasant and the good is fabulous. But this time at Liverpool one today one of the staff was really horrible. Emily came to take the order and was not at all courteous or polite. After the order was served which was not so great this time we asked a staff member for the bill and paid it with debit card. As soon as we were walking out of the door Emily shouted back on rudely asking if we had paid. That shout in itself was very insulting in front of other customers and were really offended. I told her thst we paid to her colleague and even showed my bank account that the payment was through to Wagamama. She still insisted us to wait until the fellow who took the payment came and cleared us. No apology was rendered and that was a ridiculous experience. I think Wagamama should train their staff to be polite, courteous and nice. That is what customer service is. I and my family will never go yo Wagamama again. Now that staff has made the corporate lose at least 25 customers in the family plus other friends.

Amazingly quick service, relative to many other Wagamama places we've been. Food portions are bigger than Sheffield's Wagamama portions!! Friendly and attentive staff

Very nice staff but the ramen were so so, the noddle to be specific: not good

kenny our server was so lovely and suggested amazing food that we loved, and was so friendly 😁

Just had a lovely Vegan Soulful Bowl served by the amazing Faris at the Liverpool One Wagamama. I keep going back to this place for the fresh healthy tasty vegan food.

I would die for wagamamas. It is divine. I always get the tantanmen beef brisket and korean barbecue beef as a side. The service is always top notch aswell.

Really good service, food was very nice too