Waft Coffee in Hounslow - Phone Number, Reservations, Reviews

Absuletly amazing . Yummy Yummy ❤️❤️❤️❤️

The girl with long brunette hair made a very tasty coffee today, asked several times about the order and was very polite. And all staff is very attentive and friendly! Come, you won't regret it!

I just love this place . Very busy place , but the girls always do very well . Sophia made the best coffee in West London , 10/10 . Thank you , will be back definitely

Have been here many times, the best coffee and pastries within an area! Highly recommended! Staff members are great and helpful as well, especially tall nice blond girl, unfortunately don't know her name! You won't regret visiting this place!

Great place, great coffee and service. Highly recommended to jump in if you're at Chiswick.

Great food but staff is rude and unwelcoming. They seemed very bothered by my order even though the place was almost empty.

Staf need training in customer service.

Staff are so distracted and uninterested, get another job if you dislike it that much.

The first time I've been there the pastries were lovely, today the almond croissant and pistachio pain au chocolate were dry and tasted like they were from yesterday, quite disappointing as they are delicious when they are fresh.

Very good carrot cake and smooth flat white

I enjoyed a vegan cake and coffee this afternoon here. The music was gentle, the atmosphere was calm to help me relax.

Awesome place with the best coffee in the United Kingdom. It's the first place where they understand the perfect temperature for a cappuccino.

Visited recently with a friend, ordered a coffee, a herbal tea & 2 veggi brioches. The girls looked neat & pretty with a hint of arrogance. Their English let them down which let the order specifications to be lost therefore the service disappointing. The coffee was good, the tea was lukewarm & the brioches were ok. Would I go again? No.

the £5 pistachio croissant was INCREDIBLY stale and had absolutely no filling… like genuinely not even a teaspoon of filling. so disappointing, as the pastries do look good. will not be visiting again

We often come here with friends to catch up and relax. Good-looking young girls are very welcoming and cheerful. Unfortunately, the atmosphere changes as soon as the old woman (owner’s wife) appears on the shop floor: sullen, unwelcoming and abrupt figure.When we see her there, we prefer to go to another place. Shame that the owner cannot recognise this fact and deal with it accordingly.

I’ve been to Waft Chiswick a few times, I’ve only ever ordered coffee beverages so I can’t judge based off food quality, but their lattes are really good. However, the customer service is horrible. Not a single barista/staff was attentive or particularly cared about their service whatsoever, to add they all looked absolutely miserable and therefore made the entire atmosphere feel uncomfortable, they looked as if they were doing their roles against their will is the best way I can find to describe it… after ordering I then asked one of the baristas for a tissue when she had the chance, I was met with a look of disdain and ignored as she moved away to take another customer’s order, makes a person feel like a burden for dare asking for a single tissue. Had to politely ask the same barista again after waiting for a few minutes and she eventually did hand me a couple of tissues, again without uttering a single word my way and not even so much as looking in my direction. Disappointing lack of basic manners let alone customer service skills, and I say this as a person who worked in customer service and hospitality for many years.

Food looks better than it tastes but not bad, just disappoints. Quiet expensive to eat in.

Items were packed with care. Loved the pastries in pistachio favour. Creative and yummy!

What a disgusting place! The interiors are horrible, tables and walls are destroyed and bad maintained. Dirty place , the toilet is horrendous, dirty, the DDA fixtures are rusted. The employees doesn't seem to care. Bad customer service. Food horrendous, asked for a warmed ciabatta sandwich and it came cold. Don't recomend this place at all!

Must be miserable working here, I haven’t seen any of the staff smile. Not in the till and not when serving. Very poor atmosphere inside, makes you feel uncomfortable. Food tastes old, I bought the cinnamon bun and it’s hard and falls into pieces. Not a happy customer, will not return.

Placed order numerous times here and this one didn’t arrive! Not very pleased and the shop is now closed…

The staff (blondie woman) was so rude…!

Coffee spilt all over when it arrived but otherwise fine

The most tasty coffee in the city☕️😋 Food and service is brilliant. Like this place!

We had coffee justeated every morning on our holiday & the ice-coffee was the best I've ever had. A daily dose of the iced-Brazilian was peak.

Really VERY good coffee, the iced coffee was gorgeous & croissants a really good size. Couple of errors on the order, didn't realise the app would auto-refund else I wouldn't have said anything. Will order again to make up for it.

Will not be going back. The only free table was covered with dirty plates and cups and it stayed like that for FOURTY MINUTES we were there. Staff didn’t even bother to let us know when our drinks were ready as they sat on the counter getting cold. Cold attitude from staff and realllllly looked liked they did not want to be there. Coffee was ok. Nothing special. Food is priced like Gail’s across the road.

Morning. Today (27.03.2024), the head manager sent me away because l asked about hot water. He said :" We do tea, not a hot water" did not say:" hello or good morning ", just turned me away, he just ruined my day, the problem why I take own tea bag it just because :" his coffee and barista skils is terribl", l asked other staff they say:"he always rude like now, specially to the staff"

I asked for the Tuna toast to be toasted and add butter and jam nothing done!

100% worth going. The food is simply stunning. The staff are wonderfull

No pistachio syrup in the coffee. ( which was extra paid)

One of the best coffee shops I have ever been in

Good pistachio pain au chocolat, but lacking a bit more filling

Go here for the coffee and pastries. All very good. The place sort of looks like two halves. The front is nicely decorated and looks very appealing. They clearly ran out of ideas for the indoor seating area which looks very bland (and actually smells a little)

Not a happy place to spend time anymore! The manager needs to think of changing HER attitude towards everyone or leave the shop floor completely!!! Witnessed the mistreatment of the staff member from her screaming and shouting which was very disturbing and upsetting! Beautiful, polite, hard-working girls don’t have to put up with that attitude from her! There are plenty other pleasant jobs out there, girls! You are fully supported legally by this country. Do not let people like her abuse you! Will not visit that awful environment again!

never again in the morning…. 2 people behind the counter... one stands and pours coffee and the other makes coffee... you came, you stand and wait, because the seller has time and you stand and wait... never visit there again. It's better to go to the competition across the street. There are 3 people behind the counter.

Oh dear! What an experience tonight! An employee was unfairly dismissed and came to ask for her rightful pay. Apparently this happens there often 😧! Disgusting treatment from Waft management, poor girl was left in tears. Hope they’ll see the sense and do the right thing. Not a reputable company to work for!

I was always served by a lovely Ukrainian girl Lisa who was polite, pleasant and friendly. The staff (Ukr girls) made the experience very special and enjoyable. But the female manager is an awful, awful, miserable person; never smiles, rude and mistreats her staff, shows no respect, she can only command and order! I can fully understand now the negative reviews from other customers. Will never attend that place again and suggest others not to!

Amazing coffee, excellent quality, espresso freddo is the best💙

The only reason I can't give this 5 stars is because for some reason I keep getting half filled coffee cups. For the price of this place I would have hoped I'd get a full cup at least!

Lovely coffee shop with amazing pastry and ok coffee ;) The staff is amazing, cool people. The location is very popular and overall it is a great area to spend some day ;)

The best flat white you will ever find

For me, this is the best Flat White in London. The right balance between bitter and creamy. Superb pastries also

Everything is at superlative there. Is a "warm" place to stop and really enjoy a coffee. Good products, very clean and nice staff.

the pastry was delicious and their chai latte was just so good definitely recommend

Our favorite coffee shop in Chiswick, and that is saying something given how much competition there is, even a Gail's right across the street. Great pastries and sandwiches, one of the better cinnamon rolls around, and quick, friendly service. The coffee is excellent and they also have a good selection of teas. I haven't tried every pastry yet, so I guess we'll just have to keep going back!

Fantastic Value and great quality coffee

The best coffee I ever tried!Highly recommend this amazing coffee shop!

Very friendly staff and good coffee.

Hospitality means service. Food and coffee are good but the service is below expectations. My friend and I spend money on pastries and coffee on this saturday afternoon then we asked for a babyccino. They charged us £1.50 for it. No other coffee shop does. £1.50 is less than a tip and we can afford it. Not the point. The point is it is just the remaining of frothy milk from other coffees and would be nice just to do the gesture for a kid. Maybe it is the company policy but pity i had to compare with gails and/ or others. A non satisfied customer not only wont come back but will tell many others.

Food was hard as rocks. Very expensive considering the quality of the food. Cheese straw was stale and my daughter didnt eat it. I got a cinnamon roll which had very minimal cinnamon and was again extremely stale, my friend ordered a ham and cheese croissant which she also said was dry. The only saving grace was the coffee.

A nice little coffee shop on Chiswick High Road. Their pistachio croissant and pains are very popular and tasted very good.

Have been coming to Waft since I moved to Chiswick. Best coffee on a street of seemingly dozens of other coffee shops. Also recommend the pain au chocolate as it's not too flaky, and the matcha latte.

Great desserts! And great coffee also. The atmosphere is so clam and the level of the music is great to chat.

My go-to coffee shop now. It’s also open later than most other coffee shops, so a good choice if you want a nice coffee in the late afternoon. My only complaint is that whenever I buy a coffee, it always gets stolen by somebody who ordered after me—but this is not their fault, guess the other customers just can’t wait for their coffee… The cheddar & pickle baguette has become my absolute favorite lunch, but all the options I’ve tried have been very fresh & tasty.

Please think about employing different staff. I used to love coming here but two waitresses in particular were so disrespectful I had to pack my food up and leave. Will happily remove this rating once I see that the two nasty girls working there have left. Shocking experience.

Some of the staff like the blonde girl at the till and the tall blonde girl are really unprofessional.They seem like they insult you every time you order something and they laugh among themselves and this happens every time.Very very very unprofessional.

Great place and cool for very early mornings because it's open at 6:30 am

They have a good variety of pastries, sandwiches and drinks, both hot and cold. But the staff is horrible. When the owner is present, everything is fine, but when the girls are alone they are a disaster, they are not friendly at all and it shows little effort to maintain a pleasant place for the costumer.

jazzy. sultry. tries to capture the atmosphere of those high hotel casino jazz bars. chairs can be a bit too high. the seating complex is weirdly placed at the back but the colour scheme is nice. I like how organised it seems. staff seem very uniform and well trained. however I think it could use some more oomph, kindness and colour, a bit of personality. the social vibe can feel a bit flat.

Good coffee, quite old and cold croissants for the time we went, felt they weren't fresh from the morning

I love waft coffee! Their sandwiches, smoothies and pastries are amazing

One of my favorite spots in London for coffee. Always fresh and made just how I like it!! The staff is always friendly and I find myself very productive here whenever I need to get some work done. I’ll never understand how people opt for the pret and costa close to waft when this place exists!!

The staff need to be more friendly and serve with a smile the toilet was so dirty that it made me sick I went to wash my hands after eating.

Very tasty croissants and coffee. ❤️

Absolutely love their pistachio crossiant, fresh and tasty!

AMAZING! Best pistachio croissant ever!!!!

Good coffee and nice pastry selection (with some vegan options) but often a bit dirty and crowded. Counter is lovely but sitting area very basic, if a good atmosphere is important, maybe another place. If you want to get a few emails out, this works.

The old lady( the manager) is extremely rude with the staff and very unprofessional with customers. She seems to hate to be there. Also, food is pricey and the quality pretty bad. I had a frozen piece of chicken sandwich and one pastry, which was rock hard as they been left out for days! Same with the orange juice. They sell it as fresh but you can easily know that has been there for days. Management should improve their customer service and employment treatment. I'm not coming back to this place and I don't recommend it at all. There are so many good places around where you will be in a better environment.

The pistachio croissant was delicious! And the cappuccino was huge and well done.

Waft has the best oatmilk cappuccinos in London!

The Iranian owner and his toxic wife take advantage of young Ukranian refugees by applying verbal contracts which change to suit their own needs. Regardless of how good (or bad) their coffee is, avoid on principle.

Amazing coffee and food quality is good

Unfortunately we were very disappointed with the service and atmosphere when we visited Waft. There were several staff behind the counter who were quite openly complaining and sharing looks about customers, which made our experience very uncomfortable. It's a shame because it looks like a lovely coffee shop from the outside and is in a great location. But it's important that a place feels friendly and welcoming to customers.

Visited to for coffee and veggie brioche. Sadly served me my coffee and then put the brioche on to warm..! (Takeaway), so had to wait. No apology. Had to ask for napkins which were not on display. Brioche luke warm at best, although tasty. Last time I visited had ham/cheese croissant served almost cold. Owner not very communicative to say the least! C’mon man look as if you’re happy to see your customers..!! Coffee nice but not hot. Will try again…maybe

The place looks nice and have one of the best pistachios croissants with also very good coffee. 👌

Lovely space for anyone to visit. Fresh simple food options, goof selection of drinks, clean, fresh environment and quiet enough for working lunching etc with friends.

Enjoyed the pistachio croissant

A latte and a very big and cheesy freshly baked still warm cheese straw... Mmm

Meu cantinho preferido em Chiswick! Sempre que posso, passo para um café e um Nugget Twist!

One of the best coffee houses in west London. Honestly, they’re always consistent. I literally order the same thing every time I’m there and not once has it been off.

Fabulous coffee, delicious food, lovely setting

Friendly staff and delicious pastries and sandwiches

I can only see one race and girls working there. Every time I go last. No boys.

No wait for a decent coffee, tables and chairs available, sensible prices - Ole and Steen have lost a customer

That place is partly responsible for my extra pounds.... everything is good in there!

I had an egg and bacon in a brioche roll...which wasn't very nice, hardly any bacon and could have done with a nice pickle or something to liven it up, especially for the price! Coffee nice, and friendly staff. Badly designed interior, too many seats with padded backs on seats make it hard to move around when busy...plus looked tired and run down sadly.

Love the decor of the place and the easiness of seeing what's on offer. However, the staff are miserable, not 1 smile. The lady making the coffee took forever and was just miserable. I would not go there again.

I get my coffee from here every morning it’s a Great coffee shop, very clean and cosy. Lovely and friendly staff members. The owner himself is a great character. Amazing price and tasty sandwiches. 💯

Люблю круасани з фісташками і тут вони смачні)

Amazing coffee and the pastries on display looks incredible. I accidentally ordered a pastry with almonds, went to the staff to ask and they happily accommodated me to get a different pastry instead. Great service. Thank you x

Very bad customer service. The lady in charge of the till is veeery rude. She looks at you like you are taking coffee for free. Behave a bit with your customers.

Coffee nice but no blueberries at all in the blueberry muffin

Terrible customer service. Didn't bother speaking to the owner.

Best sandwich ever!! Proud to say I’ve found my new breakfast stop on the way to work

I went here for Coffee and I noticed the staff being cautious and scared when taking my order. Moments later, I was told by an ex team member that the management is terrible and awfully mistreat workers. I’m definitely not going to be returning here.

The food is great - their pistachio pain au chocolat doesn’t disappoint and their coffee is the best I’ve found in the area. However, the service we received was not up to the same level. The young ladies are very attentive and helpful, but unfortunately this last time I visited I was served by an old woman, (who seems to be the manager) who was very unpleasant. To start off, I politely asked her to clean the table and she replied saying I first needed to order. What an odd response. Are you going to keep your place dirty until a customer orders? That should have been cleaned regardless. And it was one of the baristas who went to clean it, so not that she was busy. I had asked is the orange juice was freshly squeezed, which she replied rolling her eyes “yes it’s fresh!!”. Then she served me with a Pistacchio croissant instead of the pain au chocolat I had ordered and when I pointed out, again, politely, she acted as if it was my mistake. Honestly, this woman was so lazy and unpleasant, she seemed to be actively trying to be rude, acting as if she was doing me a favour. I find it really bizarre that the customer was much more polite than the manager, when both should show kindness! I may give it another chance because, as I mentioned, the food is good, although pricey, but I’d like to see an improvement in the service. I have just checked the other reviews and I’m disappointed to see the managers mistreat their staff. I want to support small business but they need to be respectful towards their staff too!!

My favourite place for a cappuccino in London. 👌🏻

Baby stroller & dog friendly coffee place with lots of seating inside, friendly service and decent tea, coffees and pastries. When everywhere is busy, this is a great spot.

I went here and saw a lot over a long period because I liked the coffee - the staff all constantly leave this place and told me that the owner (who tries to keep himself Anonymous…) mistreats them and makes them refuse to talk to customers, as for customers themselves, the owner and his wife I’ve seen rude to many making them offended or argue and leave. In short, this is not a social coffee shop as advertised and is an abusive environment. He should close and sell his coffee and cakes in bulk online or something instead of posing as a respectful businessman.