Vittorio's Fish & Chips in West Lothian

My previous reviews put excellent but downed the ratings due to food and service . Being regular customer myself and hubby after along shift at work ordered for delivery choosing single fish and other items fish was not nice at all when placed in mouth rubbery and chewy the fish had been lying phoned the shop got operator who tried to tell me fish was fresh told the girl you eat it then maybe fish fresh but batter on fish was certainly not fresh , so after few minutes decided to send another one but maybe think your buttoned up the back ! All i will say is not fresh reheat . I hate waste fish went in bin and money wasted 🤬 shall not order again shame as loved chippy . Bye vittorios .

Two fish suppers came to £17.60. Popped in and ordered at 7pm. It was quiet so I didn't have long to wait. Chips were good,nicely cooked not too dry or under fried. The fish had a nice flake to them, had no smelly fish taste that I find in some places.The batter was a little a bit soft not sure if was due to the sauce and travel for five mins in the box. The greaseproof paper was stuck to the fish, so I had to slowly scrape it off with a knife. Good amount of chips and fish was two pieces.Overall not bad and would order again.

Cold ,waited an hour so should be edible

If a chip shop can’t even serve fresh chips instead of dried up reheats they deserve to go out of business, it is really not difficult. Won’t be back

Fish been in the cabinet too long, not freash

Did not get many chips with my supper, but lots of small bits, not great for the money

Was the nicest chippy that we've had in ages - tasted really fresh! Would definitely recommend. 😊

Good chippy, prefer cash not bank card, I feel portion sizes could be a little more but still reasonable. Love the pizza

Absolutely shocking service been going to this chippy for over 22 years and the service I received was atrocious. Had 4 meals. Asked for no salad and separate sauce on kebab but first fish was all stuck to paper chips and curry was squashed and pouring out and the scrunchy was soggy. The donner kebab however came with the sauce one top. It actually didn’t look like chilli either it looked like salsa it was very thick. We phoned to ask and got screamed down the phone and told there was a charge we are fine with that but they didn’t say this while ordering. Maybe if the girl serving was actually paying attention. Told to take back over for them not to even sort it for us. Told us to never come back again and gave us our money back but not even the right amount £6 not £6.50. So one of us had nothing even if we wanted it was the best looking thing to be honest. This place has went right down hill and after tonight’s experience they actually thought we’d go back is a joke and to get dirty looks walking into a chippy for a wrong order is disrespectful. The attitude the owner presented was appalling and allowing his daughter to scream about me while on the phone is atrocious. Avoid at all costs

Best pasta dishes we've had from a takeaway, gnocchi is beautiful 👌🏼Delivery was so quick. Amazing service thanks.

Worst place ever owner very abusive rude asked for sauce on burger 3 times eventually got an answer load and clear we must order properly .the other one just started at us .old oil just not worth all the abuse you get . Will never be back

The worst service ever. Owner had no customer service what so ever, asked him if he had put bq sauce on and his answer was with attitude "did you ask for it" PLEASE AVOID THIS PLACE AT ALL COSTS. There are so many reviews complaining about same rudness and attitude with customers.

3 pasta dishes and a garlic pizza delivered piping hot. We all really enjoyed our meals. Thank you.

Order here usually at least once a week, usually great no problems with food. On this occasion an item was missing from our order which was over £50. Called 38 times and they didn’t answer their phone before I went down only to get there to have attitude from staff saying they put it in the bag, basically calling me a liar. I says I wouldn’t come down over a sausage supper, to be told you only stay round the corner. Had to leave 4 kids under 5 at my mums who’s disabled to go there. Shocking customer service and attitude for a regular customer. Disgrace, work in a restaurant/takeaway myself and I know accidents happen, admit your fault and apologise and rectify it don’t belittle customers in your shop in front of other people for your mistakes.

Excellent food and excellent service. The oven baked pizzas are amazing, so are the burgers, the king for me is the mixed meat kebab. Get yourself along to Vitorios, the food is always on point. 5 stars from me.

Pure rubbish dried kebab meat left over chips curry sause still had white powder through £21 wow never again wouldnt even give it one star

I ordered chips from here. The owner and staff were extremely rude and kept starting at us. They in turn called my friend a P*ki and said we're not welcome in the store again. Avoid this establishment at all costs.

Very bad service, staff make the mistake and prepare wrong order then blame the customer and argue with them. Avoid! The owner is very rude and arrogant

Vittorio's make the best special fish I always enjoy mines when I get it and the onion rings are great too.

See Courtney Heaneys review, basically same experience but ordered delivery of 4, yup 4 items , delivered 3 then after phoning and being told that 2 were packed together when they weren't they called back to say they'd get the one bag of chips out straightway, I told them not to bother and keep them. Driver turns up 40 minutes later with chips!! Told him to keep them and I wouldnt be back. Used to be a good chippy dont know what's happened but the chips were 1/2 cooked, the pizza base 12 was 1/2 done as well. Disappointing really but I'mfrom Uphall , guess the few more miles to Aldos will be worth it.

Went in to collect my food that was ordered online for it to be missing a drink and a curry dip. When went back in the staff tried to tell me I was wrong until I brought up the order then huffed and got my missing items. I used to love this place and at one point would have given 5*s but the staffs attitudes and the lack of checking to ensure orders were filled has sorely brought this down now.

Ordered a carbonara and a king rib supper. The carbonara for my wife was lovely however the king rib has to be the worst thing I’ve ever had from a chippy. The batter was thick and stodgy with a consistency like plasticine. One bite and it went in the bin.

Used to be really nice, special fish supper a favourite, but unfortunately the last two times I've been here the chips have been cold as soon as I get out to the car, disappointing but will give it one more try shortly.

Quick and friendly with great menu

1st class service, Freshly made Fish & Chips which were very tasty. White Pudding also lovely. Portions are good & the staff are very polite, also good value for money. Don't delay & try today. You won't be disappointed.

Ordered the Spicy Mexican Pizza well fired with extra Peperoni it was fabulous

Just had a garlic base chicken pizza 10 inch £6.80 , lucky if there was more than ten very small diced pieces of chicken on it . Very disappointed and doubt il be back .

I'm hard too please ask my partner, So I only get pizza from here, however its one of the freshest pizzas in Livingston I think, I do go other places but find me comparing there's to vittorios, chip shop sides OK, you can't really go wrong, there's one moany man answered the phone a couple of times, not a happy fella, maybe it's rising fuel prices but he needs a good night at a musical to cheer him up.

Great food,service and staff are all excellent.

Excellent food made to order. Staff are always smiling 😃.

Rude owner, at first it was good service but in the end food was always cross contaminated due to them never washing their pizza cutter. Anytime they got anything wrong, I was on trial when it should have been a simple fix. Don't waste your money here, they do not deserve it.

Food was stone cold, Also asked for a jumbo haggis and was advised they didn't have one so gave me a standard haggis with no refund for the difference. Really unhappy with the quality of this place! DO NOT ORDER FROM HERE!

£4.20 for about 10p worth of cheese and a tiny amount of chips. Very poor value. Don’t recommend.

Have got to say has to be the worst meal i have ever had only gave one star due to pizza not being to bad ordered king kebabs lack of meat missing sauce and stone cold poor

Expensive and the quality isn't that good at all. No pride

Last 3 orders my fish has been a let down. Batter hard as rock and fish dry and overcooked. Spring rolls were the same. Going down hill

soggy chips,half cooked fish,hair in chicken supper.and much box cold.worst chippy in west lothian.wont be back

Best fried pizza supper I've had in years would highly recommend

Bet fish n chips by far, always fresh n piping hot, you get 2 fish n a big load of chips, great value n tastes amazing x

got the munch box was cold pakoras was ok chips nice onion rings must be recooked from yesterday they were that hard white cabbage bit of onion and lettuce with one measly peace of tomato hardly counts as salad nan bread hard and the doner meat as show in picture doesn’t even look cooked so won’t be eating that and a tiny pot of garlic mayo what a joke

Go here often. Just great. Pizzas are Braw.

Great pizzas and the fish and chips are also great. Also great if you order in shop or pick up you get a FREE bottle of fizzy juice and if you order online for pick up or delivery you get 10% off( update the free fizzy juice offer has ended now 😒). The only thing that would make this 5 stars would be the delivery charge which is £2.50 for myself which is a bit high considering I'm really not far at all. But the most important this is the food which has always been good to great. It really should be 4.5 stars 🌟

Just received our delivery. Very prompt. Major issue, still looking for the fish in the fish supper. Think they should've said it was a sardine

Great tasting food as well as quick and friendly service, will definitely be back.

Staff are always polite & very personable. Special fish is to die for.

Everything cooked fresh, and the girls are always bright and cheerfull.

Normally love my king rib but u have changed them, and not for the better it went in the bin 😡

Great service. Great fish and chips. Served immediately

Amazing food and u get a lot for very good price will definitely go back

The food was good the staff r nice

I ordered a chicken wrap no salad no sauce. The wrap came with onion and peppers covered in lemon and god knows what else. Called and complained staff very rude. Chicken wrap in the bin. Waste of money. Never do u think when u order something with no salad and sauce its gonna come like that stay clear

Highly recommended! Probably the best chippy in the area just now and I've tried them all!

When I phoned to check for allergens, as my daughter has an egg allergy I asked if the burger has egg. Their answer was yes it did have. I subsequently asked which items they had which didn't have any egg? Rather than checking, they just said everything has egg. I understand that they are being extra cautious but when you are being lied too, it's not good customer service. All they had to do is check the box or have an allergen menu at hand. I've bought pizzas from here before many times for my daughter and she was fine, so I know that not "everything" has egg in it. If they are too lazy to check for allergens, I wonder what else they might be lazy with? Hmmm....

Spotless, excellent service and very friendly staff. Can't fault this chippy and will be back

Really good service and lovely meals.

Just had the most awful fried pizza supper. Chips were dry. Almost no salt and sauce. The pizza was barely cooked. We ordered online for delivery and asked to for 2 pickled onions to be included which were paid for but not included in the delivery. Very disappointed

My boyfriend and I love the Pizzas, the bases are perfectly crisp and the topping cooked to perfection. Chips are always crisp and fluffy. Staff are very very friendly. Such great value and so happy they could remain open during this time. Looking forward to our next visit already.

Finally found a lovely chippy, meal was hot and fresh and excellent delivery, will be frequenting Vittorios from now on 100%

There kebabs are amazing so is there pizzas staff are amazing good food and low cost

I only put 1 star bcoz only way i could get in after working from7am-2100 i frequented this establishment and asked for a king rib supper to be met with tutting and shaking of the head id ave thought in this climate my business would have been welcome i obv never stayed to get it and will never set foot in there again as will others im a very easy going person so its not like i would have said it in a bad mannered way what a way to treat people

Poor customer service!! Ordered a chicken kebab, however on getting home my husband found it to be burnt black. He ate 2 small bits of chicken and couldnt eat anymore due to the overpowering taste of charcoal. I took the kebab back and was going to ask them if they could just make a burger instead. I walked up to the counter and whispered to the staff as there was another customer in. The lovely girl behind the counter took it to show the guy who cooked it. He called over another staff member and began ranting before coming over to me. He told me that there was nothing wrong with the kebab and it was cooked perfectly!! I stated that it was unedible due to burnt taste. He then started ranting that he cleaned the grill everynight and that there was nothing wrong with hygiene! I replied that I never questioned the cleanliness of the place and that we had been in frequently over the past few weeks with no concerns. I also stated that we thought that the food had been lovely and we really liked it. He brought the kebab back over to show me that it was perfect, however when I stated that it looked burnt to me he said well thats a small bit!! I found him to be very rude, patronising and confrontational!!! I was going to ask just for a burger (which was a fraction of the price of a kebab, I would have said that it didnt matter about the price difference), however he never even gave me the option. He stated that I could get a refund and then tried to put it through as a small kebab, when I informed him that it was a large kebab he scoffed and said that there were only 4 pieces of chicken left!! I wont be back after being treated like that! Its a shame really as the food was lovely prior to this; the shop does look clean and the women behind the counter were really nice. But the customer service was atrocious!!!

Food is good, fast and friendly service

Always good food and friendly staff

service was a bit back to front, but the pizza I ordered was really tasty. would order again.

Not as good as the last time everything soggy not good

Great place to visit good food and excellent service with very polite staff would give it10stars if I could A1

Cheese, tomato fresh and mushroom baked pizza, with small portion of chips was amazing, delivery driver very courteous, arrived hot, thank you Vittorio's, would definitely recommend!

Ordered a deep pan pizza and was given the standard base, it was a swimming in grease and inedible, this is the second time in a row I've got food from here and been unable to eat it....this place is disgusting

ChIckenham kebab very poor burger still not received been waiting 30 min now chips very soggy will not be ordering from them again just a short update burger arivd 50min later not exactly what I ordered missing extra cheese and relish wwas in box not on burger less than half way through It wasn'tcook through as I said iwill not be ordering from them again and will not recommended vittorit's 2 out of 10

They do mushrooms which were freshly cooked for me, great chips, generous portions, enough to share. Just like the Vittorio's on Leith Walk so an indulgent memory trip for me. Good selection, and I watched the pizza chef stretching dough in the proper manner.

Fresh, tasty and most of all a good portion A+++++

Don't use their App. All the orders are wrong. They are aware of this but not closing the App down. My order didn't have anything correct apart from the price. A course in customer service wouldn't go a miss. We won't be back.

Dreadful food! Haggis was burnt on the bottom and saturated with fat it looked like it had been sitting there for a number of hours and tasted like it may have been days, I'd have taken it back if I lived nearer but only discovered this when home, one bite & in the bin.

I phoned the shop this evening to explain I was not happy with the Large Kebab I ordered . The staff had no customer service skills and nothing was done about it .The kebab they sent was small , it arrived with no salad dressing and not so feesh salad that smells. £7.30 for a small kebab with rotten salad . No value for money accompanied with poor customer service .

Great fresh food, delivery or collection. Friendly staff, reasonable prices. Clean. Best in the area.

Got 3 pizzas from here tonight. Most went in the Bin! The bases on the pizzas were poor. not risen, hard, and definitely not what I'd expect. The pizzas tasted quite salty too. All 3 of us independently thought the.same. Wont have pizza out here again.

Tasty meals, nice prices. Pizza is delicious! ;)

Great takeaway. Had fish&chips, chicken kebabs and pizza from there and always cooked to perfection. The staff are really friendly too.

Never had a bad fish supper. Keep up the great!

Got our delivery cabanar was tasteless my hubby bind and never got chips with fish never again

Paid £7 for a shish kebab that had 2 small pieces of meat in it! I thought the bag was empty when I collected it. Absolute disgrace ripping off locals!! If you want a kebab at a decent price travel to Broxburn and get 5 times as much for your money at house of spice. I will not spend another penny of my money in Vittorio’s!!

Used them regularly when we fancy a chip supper - we don't order fish as it's poor quality. Staff are never that friendly but as I just want food I was never that bothered until today - ordered online through them, food took the 40 mins they said (normally they are either super early or super late the times don't seem to mean much) what annoyed me was ordering a 2l bottle of coke and getting a 1.5l bottle. When I rang up to query it, I was told they don't sell 2l bottles and Just Eat is wrong (I ordered directly through Vittorio's website). I then proceeded to listen to a man in the background rant about my call and say that's what you get when you order with Just Eat. I was asked what else I expected as a 1.5l bottle is the biggest you can get (pretty sure you can buy a 2l bottle and that is what the receipt they provided said I had paid for). What annoyed me was the so what attitude - it felt very much 'we've had your money now go away' - I felt ripped off - maybe the till receipt is wrong, maybe the website is, either way the we don't care attitude has left me knowing I won't use them again, the lukewarm chips being the final nail in the coffin. Oh but I got a refund - when the driver was made to come back round and I had handed the coke back....

THE most amazing garlic pizza!!

By far, the best Fish&Chips takeaway in the area. Traditional Italian expertise with a wide range of well cooked and delicious meals. Extensive menu and well staffed who provide efficient service.

Food was lovely. Danny was so welcoming and served me with a lovely smile on his face. Place is clean and well looked after. 10/10 customer satisfaction. Will be eating here more often. Marmaris in craigshill is a dive compared to Vittorios! Balesimo. Ciao for now!

Absolutely atrocious, waiting all night for an order that doesn’t arrive. AVOID AT ALL COSTS.

Placed an order just before 21:00 and its said expected delivery time 21:40 which was fine its now 23:48 and I've still not received my food thank god I was paying cash absolute joke of a takeaway fuming !

the food is really poor since the owner has left the worst fish and chips in livingston .

Superb high quality,don't go anywhere else

Love their pasta and pretty decent chippie and pizzas.

Go to place for fish and chip and great pizzas

Placed our order at 17.09 never came until 18.50! When called to see what was happening got told by a rude member of staff that they were busy & it was out with the driver no apology for the delay! Waited another 30mins for the food to arrive The food was cold on arrival and i would advise anyone wanting to order from here not to bother!

our munchie box came earlier had one thing out it before i found a big long black hair in the batter on my onion ring then it all went in the bin! completely put off.

Got the order wrong and under the food was two dead fly's dirty

best fish and chips iv ever had.

Great for a lunchtime fish supper

Good local chippy. Fast service. Fish portions massive!!

If it was possible to leave less than one star I would - Absolutely horrible experience dealing with this takeaway. We ordered a meal for 4 via their website and paid via PayPal. After received confirmation we waited over an hour for delivery but nothing came. When we called to question this but the girl who took the call was argumentative and unhelpful and couldn't even identify if they had sent the food or not. We waited a further 10min in case it was already out with the driver and called back to complain and reorder as at this point we had been waiting almost 1.5h for our food! We placed an order over the phone and waited a further hour when we called to ask what was going on we were informed that the order was not actually coming as they had to wait for a manager for some reason. Unbelievably poor service, fair enough their website doesn't work, but failing to send food out food the second time after we called in order placed was ridiculous. 8:30pm and sitting waiting for foot at 11pm! Fix your website and have a word with your abrasive staff. Needless to say we will not be ordering from here again #11pmandstarving

Afraid never received the food we payed for. Ordered through their own website, called to check after over an hour to find them having no record of the order, despite being paid through paypal. replaced order over the phone. called back an hour later. . .was questioned about trying to scam for a free meal. Not good.

Been a customer for 20 years. Never tasted better pizza, kebab, burgers or fish & chips anywhere and I'm a well travelled man. Highly recommended you come here if you live local or are passing through. You won't regret it.