Pizza Express in West Lothian

Absolute joke. some random address now has my order and no way to speak to anyone. who knows if I get refunded? never again. my order was not delivered at all

Pasta was over cooked and definately not worth the money!

Great night, and our server was lovely. She was very nice and helpful.

Food arrived it was all stone cold had to reheat definitely won’t be ordering again

the delivery driver for this order was driving around with a baby in the front seat and then passed it to his partner to make the delivery.... this infant was only a month or two old

food was delicious. pizza was a little cold but given the travel time that is understandable. pizza was really tasty. also got the desert which was delicious but for the price a bit steep. I paid £7.75 for two bites of a cheesecake. I'd go again but probably just for the pizza.

Would have given 5 stars for quality as food was lovely but didn’t get any of the dips I paid for.

delivery took nearly 3 hours from ordering.

Manager was very rude and unhelpful when we checked in. Asked for a booth seat due to son having additional needs and manager said “as long as you know it’ll take us much longer to serve you” - it was literally six steps away from the table they originally offered. Pizzas all arrived stone cold even though the place was dead. Saturday evening, restaurants all around were visibly busy. Maybe if they improved their customer service they’d be busier.

How can you send a Caesar Salad without any dressing?!?!?! Wait 1hr 15mins for something that doesn’t have the dressing!!

the pizza was mushy and freezing

food was ment to take 30-40mins to arrive. arrived 2hrs later and is cold

Everything cold not up to standard

The best gluten free dough balls! Always great.

Love the pizzas here and if I didn't have a coupon it would be too expensive. £24 for a bottle of Rosa wine outrageous

Food appeared to have been dispatched at 18:35 and by the time it arrived it was cold. Good pizzas, very poor service.

Had a meal for 3 on the 12/1/25 was disappointed in meal water very nice and not his fault as he does not do the cooking My pasta was cold around the edges as was my daughters feel it had been in a microwave due to the amount of hard pasta My sister also left a lot on her plate why did I not complained at the start because did not wanted it reheated again, Just means won’t dine there again meal cost £43. So not a cheap meal I had hoped when water saw amount of food left on plates he would have asked the question was there something wrong Howev

Food lovely - really tasty BUT it was cold. Like properly cold

Ordered an hour and a half in advance, still over an hour late from the time requested. Showing as delivered in the app the food still hasn’t arrived. Please refund immediately and request fresh food be delivered

Best vegan pizza I've ever had!

My food was ordered at 15:22 and was delivered at 18:00

delivery was slow but that was due to it being very busy however food was excellent and all of it was still hot when delivered

Food was great had basic pepperoni pizza and mozzarella sticks with Italian tomato sauce and a little honey and would 100% recommend and also had a gluten free option for my partner as well overall very welcoming and brilliant atmosphere

The food was absolutely amazing hot and fresh

Tried to have lunch there today with a friend and 2 toddlers,there were many tables empty and when we ask for a table the waitress told us that they were going to struggle with the prams. I never had that situation before plus we could have closed the prams or left them on the side but she just couldn't be arsed. Will never come back. Terrible customer service.

Expensive for a tiny pizza, was freezing cold and bland flavour.

Pizza Express Livingston used to be really good and I used to visit weekly, but it has gone downhill. We booked for 7:30pm but were not told at the time of booking that the restaurant closes at 9pm on Sundays. The waiters were hanging around waiting for us to leave at the end. My wine glass arrived with a crack in the glass. It was replaced but the second one arrived with very obvious lipstick on it. The third glass was acceptable. My gluten-free pizza was small with very little topping. My friend's pizza had a human hair about 6 inches long baked into it. I don't expect I'll be back.

Arrived at 19.45 as a family of 6 and were turned away as there was only 1 waiter and there were too many us. Several couples arrived after us and all got in. Not good enough

Really good service despite being busy and being told we might have to wait 45 mins for food . In fact much quicker. Like the fact has gluten free

super friendly and efficient delivery driver

Awful - never received the order and order was marked as delivered! No reason why the order couldn’t have been delivered. No response to message on Just Eat App or refund request either.

Didn't deliver the whole order and unable to speak to anyone. Phone number sends you to a machine. Very poor

Food was stone cold, food sat for 20 minutes before druver collected ti deliver

Everyone was on the ball, even although it was busy, didn't feel rushed and servers kept us topped up with drinks, water and food was amazing 🤩

Very nice delivery driver and came on time, however the food quality was poor

Our waitress errin was lovely and gave recommendations, the food was delicious

Not quite the same experience as in the restaurant (understandable) but still tasty. Feels a little overpriced since the quality isn’t the same (pizza is pretty much cold).

My server was one of the kindest guys so nice with the young one 10/10 will come again don’t how to pronounce his name but he was amazing.

Long time to deliver. Not the fault of the courier. They were sitting in pizza express for over half an hour.

Nice staff, fresh and good food, clean tables, nice bathrooms, good menu selection and much more! I’d definitely recommend.

Delicious and promptly delivered.

Cold cheese was like cardboard

Second week in a row our simple order has been wrong. In this case, our main pizza and most expensive item was not included in our delivery. The receipt has not been ticked despite being signed off. Horrendous attention to detail.

Booked a table for the family for 5pm, turned up and the ovens were off, restaurant being cleaned down, and told there was only 2 types of pizza and 2 sides available. Thanks for the heads up!

Easy to order ? Food arrived hot and on time

the carbonara was mediocre, not much flavour to it and was cold by the time it was delivered.

My first time at a Pizza Express and I was surprised and impressed with the food.

I had a wonderful time. Friendly staff and quality food. We loved it.

Had not been in here for a long time. Pizza’s have moved on, however Pizza Express maybe stuck in the slow lane. After paying over £90 for soft Frank’s and four pizzas, I would not expect slow delivery of food, greasy pizzas and toppings playing hide and seek!

Honestly, don't bother being inconvenience in this Pizza express outlet. No manners or customer service. Asked for quiet table on upper platform but water referring us to "policy" that we can't seating there, then got annoyed as how dare we asked to seating where we wanted. Being ignored eventually lady come and served us, she was lovely. Pizza??? What pizza? Was mediocre with couple of peppers, onions and hardly any meat. Never again.....all that "pleasure" cost 31.00. Don't bother.

Friendly, quick staff and service. A perfect pre-movie meal

The level of service we receive was outstanding! Very attentive and interactive so well with my child!

It would have been better if the pizza was cut properly. Cutting thin pizza in cardboard box is difficult.

Good food and delivered quickly. Great service from Ian, very friendly and professional. Would recommend to others..

When we arrived the bald headed waiter/ manager took us to a table. Did not say Hello or Good Afternoon but launched into his spiel about free cookie dough if you scanned a QR code. Made no eye contact at all as I said no thanks. Walked away and stayed away from us. The pizza was ok but the strange chips were disgusting. Here is a tip just serve proper chips. It was a bad dining experience as the bald headed person lacked basic customer service skills. Avoid at all costs

Time on delivery kept changing then to top it off the pizza and mushroom arancini were freezing cold, total waste of money

Soggy chips, no juice in order, wrong dips

I won’t give 1 star as I like pizza express (other branches). Went today for a date with wife after cinema. Been seated next to the noisy kitchen corridor even although there was plenty other more intimate tables free. Asked to relocate but the manager said is isn’t possible. Anyway… patiently waited for service. Nobody bothered to come and serve us so we decided to go to Wagamama across the street where the service is always great. If you can - avoid.

Worst value pizza I have had in a long time. Very small portions, small amount of pepperoni on a double pepperoni and look for the chicken and bacon on the other pizza. Won’t order again

Ordered pizza via the app for collection lovely warm welcome and I'd Ordered vegan garlic butter by mistake which I didn't realise and the member of staff pointed it out and changed it for real garlic butter, The burnt end pizza was amazing!!!!!

Best vegan pizza i have ever had :}

I had been treat like rubbish. several times asked waiter women when food comming, she said no wish my visits in restaurant. The same they treats delivery drivers. What is this? Pernament discrimination.

This visit was for our anniversary dinner, and as usual the staff, the service and the food didn't let us down. It was surprisingly quiet for a Saturday evening, but it was at 19:00, so hopfully it got busier.

Booked as they usually turn you away otherwise even when empty. They had run out of salad dressing for starters/main. Had also ran out of eggs for Nicoise salad. They offered extra tuna/anchovies instead but that didn't materialise and was mostly bunch of leaves. Garlic doughballs were pretty much cold. Left hungry and totally underwhelmed. Only used because we had some clubcard vouchers but won't be back

The order was incomplete despite me checking with the restaurant in advance. Apparently the order left complete but the Just Eat driver did not deliver it all (had happened several times that night to that restaurant alone). Despite me contacting immediately no attempt was made to send me my correct order by Just Eat or the restaurant. One of the pizzas was completely uncooked and the rest were cold. Despite contacting Just Eat immediately the issue has not been resolved.

My daughter was diagnosed with Coeliac Disease a couple of months back and we haven’t eaten out with her since. Pizza Express is GF accredited by Coeliac UK and we couldn’t have been in better hands. We let the staff know that she was Coeliac and they reassured us that her meal would be prepared separately and brought out to us when it was ready. She also has a peanut allergy and our server checked the ingredients and brought a picture of the packaging to us to reassure us. It’s so refreshing being able to go out for dinner as a family and not to have to worry about being Glutened. Thank you 🤩

Order picked up from restaurant and then taken 10 mins opposite direction from my house! So order was look warm at best. Shambles

Good place to have a meal. Very good variety to choose from. Very reasonable.

We asked for a table for 2. The waiter said she needed to check if there was enough cheese as they needed to keep some back for diners that had booked. Yes, there was some spare cheese at 6.30pm. We were in! We ordered two Romana pizzas. After a short while another waiter told us there would be a delay as our pizzas were both burned. We were soon presented with 2 new very undercooked, doughy, floppy 'pizzas' that were completely inedible. These were sent back. At this point we gave up. They did let us off paying for our 2 bottles of Peroni we left unfinished. Pizza Express has always been a consistently good pizza chain. Not this one though! A so-called pizza restaraunt that cannot make pizza. This is not Italian cuisine. Surely the staff have a process to follow? Pizza Express founder Peter James Boizot will be turning in his grave. The bondholders that own this chain should cash in their chips.

Had a calzone junda from here, looked nice on plate all puffed up but when I put my knife in to it, it collapsed , very little filling in it and won't be back there.

Food good but missing items and 2.5 hours of a wait!!!

2 HOURS LATE POOR SERVISE FROM PIZZA EXPRESS WONT BE ORDERING AGAIN

Good pizza and super nice chips

Pizza was burnt and cold and dough balls were cold and soggy

We had an amazing meal , our waitress was Timmy and she was super friendly and bubbly woman and works hard ! great service !!!!

Nothing funnier than watching a grown man cut a pizza on a plate too small for the pizza. Also there was a valentine’s day stand up on the 3rd of march. Must get annoying moving that every night when you have to clean the floor. If they miss that what else are they missing.

Pizzas were cold, had to reheat in oven. Disappointing.

"Collect at 17.23" said the sticker on the food. Delivered almost exactly FORTY minutes later, wet and fairly cold, unsurprisingly. Not good enough. Re-heated for 10mins in the oven, then was a bit dry, but ok. Disappointed.

Ordered accepted at 17:05 was ready to collect at 17:20 and finally got delivered at 19:23 after a number of phone. Food arrived late cold and looks like it had been chucked about in the box. All toppings were off and only had a base of the pizza.

The pizza was delivered early which was fine but it was cold! It tasted okay apart from that. Difficult to understand it arriving early but being cold.

I had the most disgusting chicken I ever ate in my life. Over priced and terrible

Everything very good but getting a bit expensive

For the third time arrived at branch to be told we could not eat because bookings only despite being almost empty. Every time some unconvincing reason is given. This time something to do with the plumbing. Quite what that has to do with booking I don’t know!

Great staffs, restaunt is clean. Food was tasty.

We had a lovely meal here the staff were excellent. I'm gluten free and this was catered for without any fuss. Will be going here regularly.

The pizza was fine, albeit a little bit cold by the time it arrived. However at £20 for one single pizza delivered, it was not good value and I would not pay this again without a sizeable discount, as it does not represent value for money whatsoever.

In ordered the pollo pesto. The portion size that came out for £15 was ridiculously small, which I challenged. The lady that took my complaint was lovely and kindly bolstered my meal with some free dough balls. Fantastic. I later, and much into my pasta realised that the chef actually hadn’t put any chicken in my dish. This was most likely a contributor to why my dish was so small. In all my experience was ruined, because I ordered a chicken pasta dish but in essence received a vegetarian one, with most of the food I consumed being dough.

Just had lunch in pizza express Livingston, food was lovely and we had outstanding service from Abbie. She was so helpful and welcoming will definitely be back

Always know it's going to be great! Vegan options are next level 👌

Food was cold, undercooked and the topping wasn't even on the pizza when it arrived

Lovely food not a lot on festive menu as pancetta put of stock?!

Lovely pizza, will order again!

I will never order again, totally ruined our date night as the pizzas we have ordered arrived tataly burned!

Food was freezing by the time I got it.

Great gluten free Romano pizza's for both myself and my good lady. WS pretty busy but staff did their absolute best to keep the service snappy. Reasonably priced and convenient.

waited 2 hours for delivery, then cancelled. Not really EXPRESS

Food was cold and order was 20 mins late. Disappointed

Absolutely disgusting. Pizza was stone cold. As in wasn't even a tiny bit warm. It was as if they had kept it outside waiting on the driver. Couldn't heat it as I don't have a working oven, and the microwave just made it soggy. Not even worth the box it was in. Horrible.

Excellent food and service, as usual. The chap (who we assume is the Manager) is always super-friendly and obliging. We arrived early for our booking looking to eat earlier. The restaurant was very busy but we were seated immediately, ordered quickly and our food (delicious) arrived fast! We were using vouchers to part pay our bill and again, the Manager was very helpful in helping me sort through them. Our waitress was friendly and efficient too. Very happy with our visit.

Abbie was great! 10/10 would come again